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Kultur Dokumente
gy
Turban, Rainer and Potter
John Wiley & Sons
Sons, Inc
Inc.
Chapter
Chapter
Chapter Outline
Data Management: A Critical Success Factor
Data Warehousing
Information and Knowledge Discovery with Business
Intelligence
D t Mining
Data
Mi i C
Concepts
t and
dA
Applications
li ti
Data Visualization Technologies
W bB
dD
Web-Based
Data M
Management S
Systems
Introduction to Knowledge Management
Information Technology in Knowledge Management
Chapter
Learning Objectives
Recognize the importance of data
data, managerial issues
issues, and life cycle .
Describe the sources of data and their collection
Describe document management systems.
Explain the operation of data warehousing and its role in decision
support
Describe information and knowledge discovery and business
intelligence
Understand the power and benefits of data mining.
Describe data presentation methods, and explain geographical
information systems, visual simulations, and virtual reality as decision
support tools
Recognize the role of the web in data management.
Define knowledge and describe the different types of knowledge.
Describe the technologies that can be utilized in a knowledge
management system
Chapter
3 1 Data Management
3.1
A critical
iti l success factor:
f t
IT applications
li ti
cannott be
b
Chapter
Chapter
Chapter
Data Sources
Internal Data Sources: data about people,
Chapter
Document Management
g
The automated control of electronic documents, page
Chapter
3 2 Data Warehousing
3.2
Transaction Processing: The data are
Chapter
10
Chapter
11
Chapter
12
Chapter
Data Marts
Data Mart: A small data warehouse designed for a
strategic business unit ( SBU) or a department
Th advantage
The
d
t
off data
d t marts
t include::
i l d low
l
costt
(Prices under $100,000 versus $1million or more for
data warehouses); significantly shorter lead time for
implementation (often less than 90 days), local rather
than central control (conferring power on the using
group), More rapid response and more easily
understood and navigated than an enterprise wide
d t warehouse
data
h
.
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14
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15
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16
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17
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18
Chapter
Data collection(1980s)
Relational databases
(RDBMS), structured query
language (SQL)
Retrospective , dynamic
data delivery at record level
OLAP, multidimensional
databases, data
warehouses
Retrospective , proactive
data delivery at multiple
level
Advanced algorithms,
multiprocessor computers,
massive databases
Prospective , proactive
information delivery
Advanced intelligent
systems; complete
integration(2000-2004)
Proactive , integrative ;
multiple business partners
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Chapter
20
Chapter
21
Chapter
Text Mining
The application of data mining to nonstructured or less-structured text files.
Text mining helps organizations to do the
following
g ((1)) find the hidden content of
documents, including additional useful
relationship and (2)
documents byy
( ) group
g
common themes (e.g., identity all the
customers of an insurance firm who have
similar complaints).
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Chapter
Web Mining
The application of data mining techniques to discover
actionable and meaningful patterns, profiles , and
trends form web resources.
resources
Web mining is used in the following areas:
information filtering,
filtering surveillance
surveillance, mining of webweb
access logs for analyzing usage, assisted browsing,
and services that fight crime on the internet .
Web mining can perform the following function :
Resource discovery
Information extraction
Generalization
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24
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25
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Chapter
Chapter
28
Chapter
3 7 Knowledge Management
3.7
Knowledge: Information that is contextual,
relevant, and actionable .
Intellectual capital (intellectual assets): other
terms for knowledge.
g
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Chapter
30
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31
Chapter
Chapter
Chapter
3 8 IT in Knowledge Management
3.8
Communication
C
i ti ttechnologies:
h l i
allow
ll
users tto access needed
d d
knowledge, and to communicate with each other- especially with
experts .E-mail, the Internet, corporate intranets, and other web
based tools provide communication capabilities
capabilities.
Collaboration technologies: provide the means to perform group
work. Collaborative computing capabilities such as electronic
b i t
brainstorming
i enhance
h
group work
k especially
i ll ffor kknowledge
l d
contribution .
Storage and retrieval technologies: originally meant using a
d t b
t
t store
t
d manage explicit
li it
database
managementt system
to
and
knowledge . Electronic document management system and
specialized storage system that are part of collaborative
comp ting ssystem
computing
stem are the tools used
sed to capt
capture,
re store
store, and
manage tacit knowledge .
34
Chapter
Chapter
Description
Vendor/Product
Examples
Collaboration computing
Knowledge server
E t
Enterprise
i kknowledge
l d portal
t l
P
Presents
t a single
i l access point
i t iinto
t a
knowledge management system
organizes the sources of unstructured
information in an organization .
Pl
Plum
ttree; Hyper
H
wave
Search engines
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Chapter