Name: Mark J Farwell

Address: McKinney Texas 75069

Phone:

469-450-3150

email:

farwell.mark1
@gmail.com

Employment History:
10/2014
Self employed Foreign Exchange Currency Trader
10/2011 - 10/2014
AT&T Network Operations
Specialist - Network Support Network Control
Responsible for verifying access eligibility, documenting vendor activity at cell sites, ensuring the pre and post health
checks performed on all potential service impacting work by the vendor/contractors, locking down radios and sectors to
prevent field technicians from receiving RF burns. Provide remote technical support, troubleshooting, EIM (equipment in
maintenance) and repair for specific Nokia, Ericsson, Nortel, Siemens GSM, Lucent technologies. Assists in the fault
isolation, severity and initiate escalation to the appropriate support organizations as needed utiziling RSSI, NMRP, KPI,
etc. Assists and supports other employees in the NRC as initial fault isolation support for internal and external customers.
Prepare EIM (equipment in maintenance) and NFSD (National Field Service Desk) tickets for vendors.
05/2007 10/2011
AT&T Uverse, Irving, Tx. USA
Specialist - Network Support
Member of the Access Fault Management team providing customer and field tech support for Uverse products (IPTV,
CVOIP, Internet). Provide complex troubleshooting, analysis, and resolution of customer impacting issues at the DSLAM
level, requiring the use of AMS, G2, CMS, WFA, Greta, Citrix, Labrador, Lasso, Smarts, Agilent, SPP, CSAT, LNP tool,
Solid, AOTS, and many other applications. Coach peers and field techs as needed. Highly committed to achieving
organizational success.

02/1999 05/27/2007
Cingular Wireless, Richardson, TX USA
Analyst
Wireless number portability support analyst
Main point of contact for critical escalations ( VP and Director escalations ). Resolved all problems associated with critical
inbound telephone portability requests. Support production jobs associated with number portability. Responsible for
resolving the highest level of critical escalations (VP Escalations). Training new employees and contractors on critical
escalation resolution.
Software: Unix, Oracle SQL, Toad
System: Telegence
Bill Quality Management and Revenue Analyst
Responsible for Bill Quality Management and Revenue Analysis over all Cingular Markets.
Environment: Client/Server

SOUTHWEST BELL MOBILE SYSTEMS

Performed Cobol Batch Billing production support for three National Wireless Markets. Supported billing operations from
raw data to invoicing. Effectively completed and documented program enhancements, investigations, and emergency
fixes on a daily and weekly basis. Resolved on-call operational abends.
12/1997 - 01/1999
SOFTWORKS, Las Colinas, TX USA
Contractor/Analyst - Sprint
Responsible for enhancements, modifications, implementation, maintenance and
documentation to the LR-12 Accounts Receivable System. Performed modifications
and testing of data moving from COBOL to COBOL II. Accessed and created VSAM
files. Constructed and modeled test data from production. Performed analysis on
troubleshooting the JCL batch code on the Accounts Receivable System. Wrote
documentation and presented the data to the project manager for approval.
Environment: IBM Mainframe, WINDOWS 98
03/1995 - 04/1997
SEAFOOD SUPPLY , Dallas, TX USA
Distribution Manager
Managed a team of Approx. 25 drivers delivering fresh seafood in the DFW, Shreveport and Houston areas.
Routed, hiring, oversaw truck loading, vehicle maintenance, dispatching, and scheduled hot airport pickups. Laid out
delivery routes and monitored driver performance.
03/1993 - 03/1995
WESTERN AUTO, Fort Worth, TX USA
Store Manager
Oversaw retail store operations consisting of retail sales, hiring personnel, customer service, inventory, ordering, financial
reports and payroll reports.
01/1987 - 03/1993
ROADWAY PACKAGE SYSTEM (RPS)( FEDEX GROUND), Dallas/Fort worth, TX USA
Sort Manager
Managed total hub operations for a shift in a completely automated/computerized
package sorting facility. Insured efficient distribution of 40,000 pkgs per
shift, while maintaining package record integrity for billing and tracing
purposes, as well as dispatch and maintaining company equipment. Management responsibilities included hiring,
developing and building a
team, resulting in setting company records in service and safety. Interviewed and hired all personnel for ground-up
startup.
UNITED PARCEL SERVICE (UPS), Dallas, TX USA
Supervisor
Over 8 years as Supervisor Supervised the loading and sorting of approximately
12,000 pkgs per day . in a Teamsters Union environment. Set regional records in service measurement.

Education:
UNIVERSITY OF TEXAS AT ARLINGTON, Arlington, TX USA
Bachelor of Arts, Business Administration

Professional Licenses, Accreditations, and Memberships:

CNG FUEL SYSTEM INSPECTOR TRAINING