CHRISTINE SOLORIO-ELLIS

PMP Six Sigma Green Belt Agile Certified Practitioner

408-203-4910 csolorio1@gmail.com

IT PROJECT MANAGEMENT
Multifaceted technical career with 20-year track record of project management and success

Technically diverse project manager with a solid history of effective systems integration and multiple corporate
mergers. Demonstrated ability to collaborate with major stakeholders and key business associates to establish
realistic project scope, schedule and structure. Expert at directing multiple work streams effectively. Proficient in
the application of Waterfall/Agile Hybrid approach. Possess several professional certifications.
CORE COMPETENCIES:

Leadership & Team Building

Project Planning & Implementation
Problem Resolution / Troubleshooting
Customer Satisfaction

Process Development
Stakeholder Communications
Systems Development
Waterfall/Agile Hybrid Approach

PROFESSIONAL EXPERIENCE
VERITAS TECHNOLOGIES, MOUNTAIN VIEW, CA
Senior Project Manager for Customer Support Team, 2015 Present
Key Projects:

UCCE/CTI Skill Priority & Real Time Reporting Project: Guarantee timely delivery of solution that
automates the prioritization of resource allocation based on agents knowledge proficiency, language
specification and region for maximum business value and customer satisfaction.

Language Translation Project: Oversee translation and publication of companys support website into 8
languages to increase self-help capabilities and eliminate manual search process.

Achievements:
Interface with a diverse range of project sponsors and global stakeholders to establish call priority and
real time reporting requirements during multiple reorganizations.
Direct integration aspects of new call priority skilling and reporting system into existing UCCE
infrastructure.
Eliminate manual intervention processes to reskill frontline agents.
SYMANTEC CORPORATION, MOUNTAIN VIEW, CA
Senior Project Manager for Customer Support Team, 2014 2015
Key Projects:

Company Split Project Symantec/Veritas Support Website: Spearheaded development of a partially

cloned Enterprise Support website for Veritas based on Adobe Experience Manager and linked this site
to a new SFDC.com backend knowledge management system. Directed a team tasked with mapping a
URL redirect strategy for 100, 000 URLs (based on Akamai technology) allowing customers to be
forwarded automatically to the new Veritas webpage.

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CHRISTINE SOLORIO-ELLIS
408-203-4910 csolorio1@gmail.com
PROFESSIONAL EXPERIENCE, PAGE TWO OF THREE

Symantec Enterprise Support Web Project: Implemented a new web content management application
(Adobe Experience Manager) from Oracle Inquira to create an enhanced user interface on Symantecs
Enterprise Support website as well as adopted the companys standard application.

Achievements:

Led 2 multi-faceted application migration projects credited with improving the customer experience and
increasing agent productivity.
Collaborated with stakeholders, business and technical groups and 10 cross-functional departments to
establish company split aims, methodologies and time frames in a dynamic challenging environment.
Minimized deployment inefficiencies in change orders and testing scripts through vigilant regulatory
oversight.

HEWLETT-PACKARD, PALO ALTO, CA

IT Project Manager for IT Infrastructure Team, 2012 2014
Key Projects:

HP Client Automation: Directed all aspects of project charged with delivering applications, client
inventory and security patching to over 320,000 Window systems globally. Successfully expanded
infrastructure and maintained compliancy with established service roadmaps without exceeding $500K
budget or 15-month schedule.

Next Generation Device Management: Managed a proof of concept (POC) effort to develop a multiyear roadmap responsible for successful development of HP IT lighter-touch strategy.

Achievements:
Promoted to lead a team of 25 technology specialists in technology integration upgrade for over
320,000 systems while maintaining continuity of service.
Ensured timely and orderly project status by conducting scope clarification, budget analysis and
progress reports.
Responsible for directing projects credited with indirect benefits of over $5M.
IT Project Manager for Custom IT Solutions Team, 2006 2012
Key Projects:
R&D Common Operating Environment: Directed a new automated IT service to deliver an R&D labspecific workstation allowing an R&D engineer to rebuild a lab-specific workstation any time and
without submitting an IT ticket.
Linux Encryption: Implemented a new standard encryption IT service for Linux workstations for R&D
labs globally eliminating a service void.
Achievements:
Elevated to lead global Linux and Windows innovation projects for more than 30,000 R&D engineers.
Oversaw versatile team of technical Linux specialists in creation of automated custom setup delivery
service for convenient R&D development.
Delivered 100% of projects within time and budget frameworks.
Spearheaded creation of Red Hat Linux encryption service increasing R&D engineer productivity as well
providing a corporate IT standard service.
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CHRISTINE SOLORIO-ELLIS
408-203-4910 csolorio1@gmail.com
PROFESSIONAL EXPERIENCE, PAGE THREE OF THREE

IT Mergers and Acquisition Consultant for Custom IT Solutions Team, 2003 2006

Elevated to integrate 3 major companies (Persist, Snapfish and Peregrine) into host R&D IT department.
Managed due diligence and integration planning activities for multiple corporate mergers.
Increased integration efficiency by engineering workflows and specifying party roles and responsibilities.
Conceived, proposed and developed methodologies credited with improving Merge, Acquisition and
Divestiture Operations (MADO) processes throughout the company.
IT Project/Operation Manager for Hewlett-Packards Executive Briefing Center, 2001 2003
Managed 5 specialists in operations and new project development for the Executive Briefing Center.
Assessed costs and schedule of latest technology and presented findings to senior managers.
Analyzed regularly ways to enhance processes and systems for executive customer visits.
Strengthened vendor relations to obtain cost-effective resources for special press events.
IT Project Manager for Hewlett-Packards Executive Briefing Center, 2000 2001
Personally chosen as member of 5 person team to provide IT and audio-visual deliverables for HPs
Executive Briefing Center during $25M renovation.
Managed 10 interactive exhibits and 20 high-tech meeting rooms showcasing the latest technologies.
Interfaced with multiple vendors and internal departments to monitor IT interdependencies throughout
construction process.
Telecom Project Manager for HP IT Infrastructure Team, 1999 2000
Oversaw all aspects of network and phone initiatives for the Bay Area during company split.
Led 2 teams in network, remote access, phone and voicemail transitions from Agilent to HP.
Collaborated with multiple departments to identify and develop project goals and strategies.
Maintained transparent communications keeping customers/IT groups informed on progress.
IT Project Manager, 1994 1999

Managed worldwide electronic commerce projects for credit, accounting, administration and sales.
Developed online reseller financing to facilitate instant credit score and leasing payment withdrawal.

EDUCATION AND CREDENTIALS

Bachelor of Science in Management Information Systems
UNIVERSITY OF SAN FRANCISCO, San Francisco, California
Certifications
Project Management Professional (PMI)
Agile Certified Professional (PMI)
SCRUM Master (SCRUM Alliance)
Six Sigma Green Belt (IASSC)

VOLUNTEER WORK
Girls Who Code (Science and Technology)
I teach young women in computer science topics and support their immersion in the technology industry.
Boys & Girls Club of Silicon Valley
I support the organization's mission "To inspire and empower all young people, especially those who need us
most, to realize their full potential as productive, responsible, and caring adults."