ISO 9001:2000

PROGRAMMING MANUAL
(COX-308K/616)

Thank you for purchasing this Copper Connections product and giving us the opportunity to serve you.
It has been manufactured to stringent quality standards, which makes it highly reliable. Since the technology
used is 100% indigenous, the product is expected to work efficiently in Indian conditions.
While we do not expect the product to malfunction in any manner, nevertheless it carries a 12-months limited
warranty against all manufacturing defects, as per the terms and conditions given in this manual.
We welcome your comments and suggestions that will help us to improve further.
WARRANTY
This product is warranted as per the Terms of Warranty given in this manual. To claim warranty, please
send the following details at the address given below:
1.
2.
3.
4.
5.
6.
7.
8.

Your Name
Address
Telephone number
Model
Model Configuration
Brought From
Invoice No./Date
Problems being faced

INSTALLATION CHECK POINTS

CABLING
(a) All cables of the EPABX should be atleast 6 away from the electrical cables.
(b) They should be away by atleast 12 from the area of high frequencies like tube light chokes, etc. If it is not
possible to avoid, then use shielded cables and earth the shield.

EARTHING
Earth connected to the EPABX should not have more than 5 volts on it.
3 PIN AC PLUG

.
N.

GOOD EARTHING
Voltmeter reading between N & E must
be more than 100mV and less than 5V

BAD EARTHING
If Voltmeter reading between N & E
is more than 5V, do not run the
Copper Connections System on it.

The location at which the System is placed should be ventilated. It should be ensured that no liquid spills
over the System especially near the ventilation slots.

NOTE: The Companys warrantee voids if the above points are not followed.
Copper Connections
195-196, DSIDC Complex, Okhla Industrial Area, Phase-I
New Delhi -110020 (India)
Phone: 91-11-40625555 (30 Lines, Fax : 91-11-40625577
E-mail: sales@copperconnections
www.copperconnections.com

Table of Contents

Programming codes
Detailed Description of Programming
Exchange Status
Extension Status
Junction Status
Trouble Shooting
Terms of Warranty

Page No.

PROGRAMMING CODES
NOTE: Enter password before each programming. Initial password is (#1234)
Mode Selection: 10 + 0/1

0 =Normal mode/ 1= Night mode

Auto Night mode: 11 + 0 - 6 + 0/1

+ HH + MM + 0/1
+ HH + MM

0 = Sunday
1-5 = Working Days
6 = Saturday
0 = A.M
1 = P.M.
HH = Hours
MM = Minutes

Time Setting: 13 + 0/1 + HH

+ MM + SS

0 = A.M.
1 = P.M.
HH = Hours
MM = Minutes
SS = Seconds

Date Setting: 14 + YY + MM
+ DD + W

YY = Year
MM = Month
DD = Date
W = Day of the week

Restricted Table: 15 + Area Codes

(26 Area Codes)

Maximum 5 digit code

Denied Table: 16 + Area Codes

(26 Area Codes)

Maxiumum 5 digit code

Global Dialling: 17 + cc + TRK

+ Telephone number

cc = Code from 00 to 29 or 99
TRK =TrunkAccess

Paging: 19 + TRK /0

0 = Paging Off

Hook-Flash (For 616): 1+ + 1 + (Time 0.1)

+1

Time in millisec

For 308K

1+ + 1 + EXT +
(Time 0.1) + 1

Changing Password:

Time in millisec
1 + # + New Password (4 digit)

JUNCTION STATUS
Junction Grouping : 20 + Trk + 0/9

0 = 0 Group
9 = 9 Group

Reserved Incoming: 21 + Trk + 0/1

0 = Off
1 = On

Service Group: 22 + Trk + Ext.1 +

Ext.2 + Ext.3 + Ext.4 +
Ext.5 + Ext6 + Ext.7 + Ext.8

Max. 8 extensions per Junction

Ext1, Ext2, Ext3, Ext4 +Ext.5 + Ext6 + Ext.7 + Ext.8
= Extension Nos.

Night Ring Group: 12 + Ext.1 + Ext.2

+ Ext.3 + Ext.4 +
Ext.5 + Ext.6 + Ext.7 + Ext.8

Maximum 8 extensions

Pause: 23 + Trk + 1/0

1 = Pause
0 = Without Pause

Junction Status: 1 + + 2 Trk + 0/1/2

0 = Out of Service
1 = Tone
2 = Pulse

EXTENSION STATUS
Extension OOS: 50 + Ext + 0/1

0 = Out of Service
1 = In Use

Toll Call Control: 51 + Ext + 0/1/2

0 = Allow
1 = Deny
2 = Restricted

Night Call Control: 52 + Ext + 0/1/2/3

0 = Allow
1 = Deny
2 = Restricted
3 = Extension Only
4 = No Effect

Pick Up Group: 53 + Ext + 0-9

0 - 9 = Group 0 or 9

Barge-In Tone: 54 + Ext + 0/1

0 = Off
1 = On

Group 0 On/Off: 55 + Ext + 0/1

0 = Off
1 = On

Group 9 Access On/Off

0 = Off
1 = On

Direct Access On/Off: 57 + Ext + 0/1

0 = Off
1 = On

SYSTEM RE-SETTING
After installing the system, the following code should be keyed in to reset the system:
# 1234 + 1 #
Care should be taken to use this command. This command erases all the class of service of Junction and
extension and brings the system to initial status.
Another reset command is available to reset the system without effecting the class of service, key in the
following code:
# 1234 + 1

DETAILED DESCRIPTION OF PROGRAMMING

Certain features are non-programmable (fixed) and common to all extensions. Some features are
programmable and vary for each extension. These features can be set using any one of the extensions at
site. However in such case the user must use a password before keying in any programming. The systems
initial password is # 1234. The initial password can be changed.
The password should be kept confidential to prevent misuse. One or two responsible persons should be
aware of the password and be allowed to re-program if the need arises. A new program will automatically
erase the earlier programming.
There are three types of system programs Exchange status, Junction status and Extension status. The
programming of both exchange and all extensions can be from any one of the extensions having tone
(DTMF) dialling instrument.
Programmer while programming should take care of the following points:
1. Password should be keyed in before each programming step.
2. After correct password is keyed in, dial tone of the system will return indicating entry of correct password.
Wrong password entry will give a busy tone.
3. Direct access of feature should be used for the extension barred from 0 group or 9 group or both. The
off feature will not be effective if a defined extension is allowed to make local calls from Junction lines.
4. While programming for Restricted table and Denied table, clear the table as per code given:
Password + 15 and Password + 16
NOTE: 1 # (System reset) will not clear the tables.
5. While programming, all extensions should not be in On-Hook condition (not in use). It is desirable to
program the system by just connecting one extension. Junction lines and extensions can be hooked up
subsequently.

EXCHANGE STATUS

1 MINUTE WARNING TONE

For activating 1 minute warning tone, follow the given procedure:
Password + 1 + + 4 + Trk + 0/1/2
0 = Disable
1 = Enable on Local/STD/ISD calls
2 = Enable on STD/ISD only
AUTO NIGHT MODE
In this mode user can set the time of attending Office and closing Office hours. The System will automatically
convert the operation from night to day mode on opening of Office.
PROCEDURE
Password + 11 + 0 - 6 0/1 HH + MM + 0/1 + HH + MM
0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
0 = A.M.
1 = P.M.
HH = Hours
MM = Minutes
For e.g.: If on Monday the working hours are between 9.30 A.M. to 5.00 P.M. then dial:
Password + 11 + 1 + 0 + 0930 + 1 + 0500
NOTE: This feature should be used only when the system is connected to an uninterrupted power supply or
battery back up.
DAY/NIGHT MODE SELECTION
The EPABX can be used in either normal (day) mode or night mode.
a) NORMAL MODE- In this mode, an incoming call on any of the Junction line rings on upto 4 extensions,
one after the other.
b) NIGHT MODE- In this mode an incoming call on any of the Junction lines can be specified to ring
simultaneously on extensions (maximum 4). To select either Normal or Night mode dial:

Password + 10 + 0/1
Keep the handset

0 is for selecting Normal mode

1 is for selecting Night mode
DATE SETTING
For setting date, follow the given procedure:
Password + 14 + YY + MM + DD + W
Keep the handset
Where YY = Year
MM = Month
DD = Date
W = Days of the week

NOTE: This feature should be used only if proper battery back up or Uninterrupted Power Supply is used with
the system.

DENIED TABLE
This table defines the starting dialling codes for Local/STD/ISD, which are not permitted for dialling out by
extensions that are in denied mode.
PROCEDURE
Password + 16 + Area code
Keep the handset
NOTE: By dialling 16 , Denied table will be cleared
Before creating Restricted and Denied table, always clear the initial factory set table by dialling 15 and 16 .
The initial factory set Denied table is 0 & 1 and Restricted table is 2,3,4,5,6,7,8,9.
As per the factory set Denied table user will be denied STD and numbers starting with digit 1.
GLOBAL DIALLING
This feature provides a memory bank for dialling frequently required telephone numbers. 30 telephone
numbers can be stored in case of 308K and 100 telephone numbers can be stored in case of 616, which can
be dialled from any extension.
The three digit code for dialling these numbers are 700 - 729 (29 codes in case of 308K) and 700 - 799 (99
codes in case of 616).
PROCEDURE
Password + 17 + cc + Trk + Area code + Tel. No. + Hook-Flash
Keep the handset
Where cc = 00 - 99 (code)
Trk = Junction Access code
Tel. No. = Telephone number to be stored
Area code = STD or ISD code proceeding telephone number
NOTE: Area code + Tel. No. can be upto 32 digits
If you want to store more then one number press Hook-Flash in between numbers.
For e.g.: If the numbers to be stored are 6843228, 022-501669, 044-453273, 011-635390, then key in:
Password + 17 + 00 + 0 + 6843228 + Hook-Flash + 17 + 01 + 0 + 022 + 501669 + Hook-Flash
+ 17 + 02 + 0 + 044 + 453273 + Hook-Flash + 17 + 03 + 0 = 011 + 635390 and so on
Now when you lift the handset and dial 700, the exchange will dial the number 6843228 and when you dial
703, it will dial 011-635390.
HOOK-FLASH TIMING
In 616 Hook-Flash timing is programmable. If the telephone flash time is 650 mill seconds, then the system
extension flash time should be set to 650 mill seconds so that calls are not disconnected while transferring.
PROCEDURE
Password + 1 + + 1 + (time 0.1) + 1(In case of 616)
Password + 1 + + 1 + Ext (time 0.1) + 1(In case of 308K)
Time = Hook-Flash time in mill seconds
PAGING
For paging facility one Junction port will be connected to an amplifier. This will reduce one Junction line
capacity of the system.
PROCEDURE
Password + 19 + Trk

 Keep the handset

Trk = Junction port being used
FOR CANCELLATION
Dial Password + 19 + 0
PASSWORD - CHANGE
Password should be changed from time to time in order to maintain confidentiality and prevent misuse. To
change password, dial:
Old Password + 1 + # + New Password
Keep the handset
The new password should be of four digits.
RESTRICTED TABLE
The Restricted table is created to allow Local/STD/ISD on selective basis i.e. instead of complete STD/ISD
dialling facility, few selected STD/ISD numbers will be allowed.
PROCEDURE
Password + 15 + Area code
Keep the handset
Where, Area code = the starting digit of Local/STD/ISD code. The code can be of maximum 5 digits.
Maximum 26 codes can be entered in Restricted table. To program more then one area code, press HookFlash after you enter the first code and continue the setting. For e.g.: if you want all local calls to be allowed
and STD calls only to Mumbai, Madras and Calcutta, then key in the following code:
Password + 15 + 2 + Hook-Flash + 15 + 3 + Hook-Flash + 15 + 4 + Hook-Flash + 15 + 5 + Hook-Flash + 15 +
6 + Hook Flash + 15 + 7 + Hook-Flash + 15 + 8 + Hook-Flash + 15 + 022 + Hook-Flash + 15 + 044 + HookFlash + 15 + 033, Keep the handset
Here we have assured that all local numbers in your city starting with codes 2 to 8 and STD codes for
Mumbai, Madras and Calcutta (022, 044 and 033) are allowed.
NOTE: By dialling 15 Restricted table will be cleared
:After you have keyed in an area code, please wait for 1-2 seconds before keying in the next
code.(when you hear the dial tone)
:The exchange computer will sort the area codes automatically
TIME SETTING
To set the current time, follow the given procedure:
PROCEDURE
Password + 13 + 0/1 + HH + MM + SS
Keep the handset
0 = A.M.
1 = P.M.
HH = Hours
MM = minutes
SS = Seconds
For e.g.: If the current time is 15 minutes and 45 seconds past 3 o clock in afternoon, then dial:
Password + 13 + 1 + 03 + 15 + 45
Keep the handset
NOTE: This sets the clock for the exchange and not for any extension. Alarm setting for extension has been
explained in the Operating manual. This feature should be used only if battery back up or Uninterrupted
Power Supply is used with the system.

EXTENSION STATUS
BARGE-IN TONE
Normally when A is talking to B and C wants to barge-in, all three will hear a warning tone. However if C is
set for barge-in tone OFF condition then C will be able to barge-in without triggering a warning tone. This
can be programmed by the following procedure:
Password + 54 + Ex + 0/1
Keep the handset
0 = Barge-In tone Off
1 = Barge-In tone On
For e.g.: If extension 36 is to be given the facility of barge-in without warning tone, then dial:
Password + 54 + 36 + 0
Keep the handset
If later the status is to be changed to Barge-in with warning tone On, then dial:
Password + 54 + 36 + 1
Keep the handset
Default: Barge-In tone ON
DIRECT ACCESS ON/OFF
In addition to accessing Junction lines by dialling 0, Extensions can also access a defined Junction line by
dialling the Junction number.
PROCEDURE
Password + 57 + Ex + 0/1
Keep the handset
0 = Direct access Off
1 = Direct access On
For e.g. : If extension 35 is to be allowed to access Junction lines directly, then dial the following:
Password + 57 + 35 + 1
Keep the handset
After this programming if extension 35 user dials 24,2529, he will get access to a defined Junction line.
NOTE: When group 0 access is allowed, direct access is automatically allowed and programming a denial
will not change the status. If group 0 access is denied to an extension, direct access can still be permitted to
that extension.
EXTENSION OUT OF SERVICE
If any of the extension has not been connected to the system, then it is said to be out of service.
This status must be programmed into the exchange otherwise the system will keep giving a ring back tone if
such extension is dialled.
PROCEDURE
Password + 50 + Ex + 0/1
Keep the handset
Where, Ex = Extension number
0 = Out of service
1 = In service
For e.g.: If extension 36 is out of service, then dial:
Password + 50 + 36 + 0
Keep the handset
Now if anybody dials extension 36, he will get an engage tone.
When subsequently, an instrument is connected to extension 36 then its in service status needs to be
programmed and is done by dialling:
Password + 50 + 36 + 0
Keep the handset
JUNCTION GROUP 0 ON/OFF
To allow/disallow access to Junction lines in group 0 dial the following:
Password + 55 + Ex + 0/1

 Keep the handset

0 = Access Off
1 = Access On
Ex = Extension number
For e.g.: If extension 33 is to be barred from access to Junction lines in group 0, then dial:
Password + 55 + 33 +0
Keep the handset
After this programming if extension 33 dials 0 it will get a busy tone instead of dial tone.
The status can be changed by programming the following:
Password + 55 + 33 + 1
Keep the handset
Now extension 33 can access Junction lines in group 0.
JUNCTION GROUP 9 ON/OFF
To allow/disallow access to Junction lines in group 9 dial the following:
Password + 56 + Ex + 0/1
Keep the handset
0 = Access Off
1 = Access On
Ex = Extension number
For e.g.: If extension 33 is to be barred from access to Junction lines in group 9, then dial:
Password + 56 + 33 +0
Keep the handset
After this programming if extension 33 dials 9 it will get a busy tone instead of dial tone.
The status can be changed by programming the following:
Password + 56 + 33 + 1
Keep the handset
Now extension 33 can access Junction lines in group 9.
NIGHT CALL CONTROL
In the night mode the calls are controlled by Night call control, which has 5 conditions:
0 = Allow
1 = Denied
2 = Restricted
3 = Extension only
4 = Not effected
0, 1, 2 conditions are already explained in Toll Call Control.
3 = Extension only means only extension to extension call is permitted, 4 = Not effected means the status
of the extension remains same as in the normal mode.
PROCEDURE
Password + 52 + Ex + 0/1/2/3/4
Keep the handset
For e.g.: If you desire that in night mode extension 37 should be used only for extension communication, then
dial:
Password + 52 + 37 + 3
Keep the handset
The initial setting for night call is not effected.
PICK UP GROUP
Different pick up groups can be provided for incoming calls. An extension can be put in upto 10 groups. An
extension can be in more then one group. All extensions can also be in a single group.
PROCEDURE
Password + 53 + Ex + 0-9

 Keep the handset

For e.g.: To put extension 30 and 31 in one pick up group and extension 32 and 34 in another, dial:
Password + 53 + 30 + 0 + Hook-Flash + 53 + 31 + 0 + Hook-Flash + 53 + 32 + 1 + Hook-Flash + 53 + 34
+1
Keep the handset
Extension 30 and 31 are in group 0 while 32 and 34 are in group 1.
A ring on extension can be picked up by another extension, which is in the same pick up group by dialling 8.
To pick up an extension of a different pick up group dial 8 + ringing extension number
Default: Group 0
TOLL CALL CONTROL (Local/STD/ISD Call restriction)
Toll call means control on outgoing calls on the Junction lines. Three different status can be programmed for
each extension.
a) Allow (ALW)
: All types of calls are allowed (Local/STD/ISD)
b) Deny (DNY)
: Numbers stored in the Denied table cannot be dialled
c) Restricted (RES)
: Numbers having starting codes as entered in Restricted table can be
dialled
PROCEDURE
Password + 51 + Ex + 0/1/2
Keep the handset
Where, Ex = Extension number
0 = Allow (ALW)
1 = Denied (DNY)
2 = Restricted (RES)
For e.g.: If extension 33 is to be set in Denied mode, then dial:
Password + 51 + 33 + 1
Keep the handset
Now extension 33 cannot dial the telephone numbers listed in the Denied table.
NOTE: Before doing the programming, dial #211112 from each extension.

JUNCTION STATUS

JUNCTION GROUP SELECTION

Junction lines can be accessed by an extension by dialling 0 or 9. The Junction lines can be allocated to
either group 0 or 9
For e.g.: Junction lines 27 and 28 are allocated to group 0 and Junction line 29 to group 9
When a user dials 0, he can access Junction line numbers 27 and 28 and when he dials 9 he can access
Junction line number 29. (Provided such access is allowed to that extension)
Same Junction line can be allocated to both groups also. With the help of group 9 we can reserve lines.
Access to reserved lines can be restricted.
PROCEDURE
Password + 20 + Trk + 0/9
Keep the handset
Where, Trk = Junction access code
0 = Group 0
9 = Group 9
For e.g.: If Junction line 27 is to be allocated to group 9 then dial:
Password + 20 + 27 + 9
Keep the handset
NOTE: Care should be taken while allocating Junction line as per the model.
308K Junction lines are 27,28,29
616 Junction lines are 24,25,2629
JUNCTION STATUS PROGRAMMING

The Junction status can be programmed as per the model selected by you. If the Junction line is Tone, Pulse
or out of service it must be clearly set for its respective dialling status.
PROCEDURE
Password + 1 + + 2 + Trk + 0/1/2
Keep the handset
Where, 1 2 = Junction status to be set
Trk = Junction access code
0 = Out of service
1 = Tone
2 = Pulse
For e.g.: If Junction line 26 is out of service, then dial:
Password + 1 + + 2 + 26 + 0
Keep the handset
NIGHT RING GROUP
If the system is in night mode, an incoming call on any Junction line will make specified extensions ring
simultaneously. These specified extensions are called the night ring group.
PROCEDURE
Password + 12 + Ext1 + Ext2 + Ext3 + Ext4 + Ext5 + Ext6 + Ext7 + Ext8
Keep the handset
For e.g.: If you want extension 30, 31, 32, 33, 34, 36, 37, 38 to ring when there is an incoming call on any of
the Junction lines in night mode, then dial:
Password + 12 + 30 + 31 + 32 + 33 + 34 + 36 + 37 + 38
Keep the handset
PAUSE (Only for 616)
This feature is useful when Junction lines have delayed dial tone i.e. dial tone is heard after sometime.
During Redial and Global dialling, exchange will introduce pause i.e. time gap of 15 seconds before actual
dialling.
PROCEDURE
Password + 23 + Trk + 1/0
Where, Trk = Junction access code
1 = With pause dialling
0 = Without pause dialling
NOTE: After System reset all the Junction lines are without a pause.
INCOMING LINE - RESERVED
Junction lines can be reserved for incoming calls only.
PROCEDURE
Password + 21 + Trk + 0/1
keep the handset
Trk = Junction access code
0 = Allow Incoming/Outgoing
1 = Allow incoming only
SERVICE GROUP SELECTION
In normal mode, an incoming call on any Junction line will make a set of extensions ring one after another.
Each extension rings for 20 seconds before it rings on another extension. This set of extension (maximum 8)
can be different for each Junction line and is called the service group for that Junction line.
PROCEDURE
Password + 22 + Trk + Ext1 + Ext2 + Ext3 + Ext4 + Ext5 + Ext 6 + Ext7 + Ext8
Keep the handset
where, Junction line number is 27,28,29 for 308K &
Junction Line number are 24,25,2629 for 616

For e.g.: If we key in the following:

Password + 22 + 27 + 30 +31+ 32 + 33 + 35 + 36 + 38 +
When there is an incoming call on Junction line 27, the call will first ring at extension 30, if it is busy it will
automatically go to extension 31, which if free starts ringing. If nobody picks up for 20 seconds then the ring
will go to extension 32, in case nobody picks up on any of the extensions or the extensions are busy the ring
will go back to to 31 and so on.
Similarly, Service groups can be set for other Junction lines.
NOTE: If the Programmed extensions are less than 8, press Hook-Flash before keeping the handset.
TROUBLE SHOOTING
FAULT
No ring on extension

System Dead (No power on LED

indication)

CHECK POINT
: Check the volume control knob of the telephone
instrument.
: Check the rossette box connection with the
extension cable
: Check the connection at the MDF (Distribution)
box for that extension.
: Isolate the faulty extension cable and install a
working telephone instrument at the MDF
extension and check the ringing.
: Check the FRC connection from CPU card to line
card.
: Check the line card by replacing it and making
connection to MDF box. If fault still persists,
change the CPU card.
: Check Mains cord of the power supply unit.
: Check fuse supply unit.
: Check mains supply cable with connection to
CPU.
: Replace power supply unit and check.

No current on any extension

: Check the FRC Connector which connects the

CPU and line card

Extension Nos. have changed

: Reset the system

Wrong numbers ringing at extension

: Cancel the call forwarding feature by dialling

Hook-Flash # 0 from the forwarded extension

Password does not get registered/

Accepted

: Use proper password and sequence

: Take out the RAM and re insert the same in
its socket.

Dial tone does not disconnect on

Junction lines while dialling
(On incoming calls it is OK)

: Check the T.P.O setting of Junction lines in

case of 308K while in 616 the programming
should be checked. The setting should be in
Pulse mode.

0 or 9 dialling not working

: Check the programming status sheet and

reprogram the system.

3 digit Local special numbers like

180, 181, 197 not working

: Check the Denied or Restricted table.

: Clear the table by dialling 15 & 16 and
re program the system

Abrupt operations

Humming on the extensions

: Check the main and power supply.

: Check the battery voltage (if battery is
installed)
: Check the humming on the extension by
operating system on battery only. (If battery
is installed). If noise/humming diminishes
with the battery then install 1 Amp. Spike
buster/R.F. filter on the mains.
:Check the cabling by isolating the
extensions one by one from the exchange
and replace or relay the cable found faulty
: Check the surrounding of the cabling for
noise pick up

TERMS OF WARRANTY
Copper Connections warrants that this product is manufactured under stringent quality standards, making it free
from defects in material and workmanship, as per the following terms and conditions:
1. The limited warranty for the system is valid for a period of twelve months from the date of purchase or fifteen months
from the date of manufacture which ever is earlier.
2. The limited warranty extends only to the original consumer/ purchaser of the product and is not assignable or
transferable to any subsequent purchaser/end user.
3. During the limited warranty period, Copper Connections or its authorised service network will repair or replace, at
Copper Connections option, any defective product or parts thereof with a new or factory rebuild replacement items
and return the product to the consumer in working conditions. No charge will be made to the consumer for either
parts or labour in repairing or replacing the product. All replaced parts shall become the property of Copper
Connections.
4. Repaired product will be warranted for a balance of original warranty period.
5. Upon request from Copper Connections or its authorised service centre, the consumer must provide purchase
receipt or other information to prove the date and place of purchase.
6. The consumer shall have no benefit or coverage if any of the following conditions are applicable:
a) The product has been subjected to abnormal use, abnormal condition, improper storage, exposure to
moisture or dampness, exposure to excessive temperature or fire etc., unauthorised modifications,
unauthorised connections, unauthorised repairs including but not limited to use of unauthorised spare parts in
repairs, misuse, neglect, abuse, accident, alteration, improper installation.
b) Copper Connections was not notified by consumer of the alleged defect or malfunction of the product during
the limited warranty period.
c) The product was used with or connected to equipment not fit for use with Copper Connections system or used
in other than its intended use.
d) THE SYSTEM IS NOT CONNECTED TO A PROPER EARTH OR INCASE HIGH VOLTAGES APPEAR ON
EARTH.
e) THE DAMAGE IS CAUSED BY LIGHTENING ON EXTENSIONS/ JUNCTION LINES/ OR SPIKES/ SURGES/
HIGH VOLTAGES FRO AC MAIN SUPPLY.
7. The consumer may contact the authorised dealer to call the service personnel for carrying out repairs or
maintenance and the same would be attended within a reasonable response time assigned to the dealer.
8. The consumer will be billed for parts or labour charges not covered by this limited warranty.
9. If the product is brought to Copper Connections for repairs, after the warranty period Copper Connections
normal service policy shall apply and customer shall be charged accordingly.
10. In no event shall Copper Connections or their authorised dealer be liable for special or consequential damages or
any delay in the performance of this warranty due to causes beyond their control. Copper Connections shall not be
liable for incidental or consequential damage or a loss of anticipated benefits or profits, loss or impairment of privacy
of conversation, work stoppage or loss or impairment of data arising out of the use or inability to use the product.
Companys liability in no event and under no circumstances shall exceed the price paid to the company for goods
stated in the invoice.
11. Copper connections neither assumes nor authorises any authorised service centre or any person or entity to
assume for it any other obligation or liability beyond what is expressly provided by this limited warranty. All warranty
information, product features and specifications are subject to change without prior notice.
12. Any dispute arising out of this warranty shall be subjected to jurisdiction of the arbitrator within the city of Delhi.

13. The decision of Copper Connections, on defects, damages etc shall be final and binding on the parties and no
dispute regarding this, could be agitated before any civil court. PART NO- 308K PGM