Beruflich Dokumente
Kultur Dokumente
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Business
Sutra
and
Human
Relationships at Workplace
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PART 1 USING SUTRAS FOR RECRUITMENT
Nehal Joshi
Introduction
I have in Human Resource Management since 10 years and have come across many western practices
which is being copy pasted to manage Indian companies and many times wonder that we Indians cannot
extract full advantage of such systems as our belief system is very different from western world. In the
year 2014 I came to know about Dr. Devdutt Pattnaik a mythologist and author of more than 15 books.
During my reading I came across his best seller book Business Sutra (2013) which surprised me a lot and
leaded my consciousness to appreciate Hindu mythology like never before. Through this book he brings
another perspective to manage people at workplace in Indian way by introducing equations or sutras
based on Hindu mythological stories. He has also given an interesting comparison among western,
Chinese and Indian beliefs and emphasized on applying management practice according to culture of
the land. This work has been appreciated by CNBC India, Economic times and many top business
typhoons of India. He has also spoken about Indian way of business worldwide through TED talks.
I have gone through book thrice and found that Devdutt Pattnaik is not giving a readymade framework
or a predefined step by step guideline but meant to expand readers gaze through equations or sutras
which can be applied to any given situation or problem. The sutras applied one would be having more
information about a person. What to do with that information is not suggested.
More about Sutras and stories I strongly recommend his excellent work based on his many years of
research. Here I have tried to apply equations mentioned in his book for human relationship practices in
a company; rather calling it is as human resource practices. Humans are seen as resources in western
terms while in India it is a Human being. It is about including human side apart from processes and
behaviors.
The article first shows Sutras and recommended practices based on them. This part is about applying
business sutra in recruitment process. The ideas are shared for interviewing any experienced candidate
irrespective of his function or role. The interview process can be seen as Yagna (ceremonial process to
get something) where Candidate is Devata (who will bring desired results for Company) and Employer is
Yajman (who is inviting him to do work for him to get desired result). This Yagna is successful when
candidates join and successfully starts delivering results, but the recruitment tool given here will provide
only way to look at the candidate in a more exploring way, not assure his future success. The questions
given here will probe the candidate to reveal about self as a person made of different beliefs. To
summaries, the purpose is not goal to select a best candidate as suggested in western management
1|Business Sutra for Recruitment
practice but to expand recruiters gaze of knowing a person appearing for interview that is Indian way of
management. Recruiter helps the decision maker to take call, not take call on his or her behalf.
INDEX
Topic
Page No
Part -2 Interview panel guidelines which will put candidate at ease and help him to
express
Setting ambience for interview
10
10
12
13
Part 1 Interview Questions all are prescriptive not exact or exhaustive, do not need to ask all, not
needed to ask in sequence, it depends on how candidate is answering and job requirement. These
questions are intended to know maximum about the candidate, interviewer discretion will always be
preferred.
1. Know about expectations of Candidate
a. How do you prioritize your expectation from next job in terms of Money, Position and
Knowledge? If you are asked to be given weightage in sum total of 100, what it would
be? What is the current weightage and where you are ready to compromise?
b.
How do you think that the profile offered in our organization will contribute to your
personal and professional growth? In terms of Emotions and Intellect to be more precise
c. What is your career strategy so far? What tactics you have tried?
d. Which of the past mistakes you still regret and what is your future planning to cover the
damage?
Which parts of profile is necessary for your productivity but you do not like it though
you believe its necessary and you are doing it?
g. If you have to suggest any person what kind of leader he should be? What you suggest
as top 2 strength area for him or her?
h. How do you rate your organization in terms of results and reward in terms of 5 point
scale and why? What suggestion you have in mind?
i.
Have you been in situation where your rewards were not enough, you later on tried to
convince management and in which way? Was it successful, how you find it now?
j.
Is your organization having practice of employee suggestions? If yes, are there any
rewards attached to it? If not, what is your suggestion you would like to give to current
company?
offered and what converted into successful deal, who were beneficiaries and who were
compromised? How you decided your preference? What did you do later so former
compromised later satisfied?
c. Is their mechanism provided by company to needs of stakeholders to top management?
What is your contribution?
d. How management or you ensure that decision taken is being implemented? What
difficulty you or management faces in it? Is there any mechanism to suggest effect of
decision taken? Are you currently playing a part in informing effect of decision making?
If not, how you try to inform management about it anyhow?
6. Know about overall Personality
a. How do you describe yourself as a person?
b. Under what kind of organization structure you want to work? What is your expectation
from your leader?
c. Give me an instance when your possession dropped, stolen or lost and what did you do
next?
d. Which are the rules and policies applied to your current role? Any suggestions you have
on it?
e. Any other expects or things we missed to ask and you want to tell us in order increase
your chances of selection for this profile?
f.
Have you faced any crisis situation in your life? What did you learn from it?
g. Have you appeared elsewhere in interview? Or in talk with current organization? Do you
have any other offers in your hand?
The candidate must have documented proofs, in case of absence he should be present
reference
2. Interviewer should evaluate candidate appearing for interview with following assumptions
a. Interviewer must have higher subject knowledge where he is asking question.
b. If we are looking for loyalty than interview panel must consist of interviewer who is
working with organization since long term
c. Every candidate want will be different in terms of priority Wealth, knowledge, power
and priorities amongst them
d. There will be no exchange if candidate and our needs are not met
e. Our expectation from him and his expectation from us will be always high
f.
g. If candidate may not like to change company even after appearing for interview, he can
think of satisfaction at current place and do not want to change further or get some
opportunity elsewhere.
h. Frequent challenging to candidates self image will conclude in defensive presentation
i.
j.
Candidate will assume that if better position is given he will change his work approach
k. Candidate will more look upon and connect with Interviewers personality and attitude
before concentrating on interviewer expressing by words or things are being offered
during the interview.
l.
Even if candidate is coming from organization who runs on one man show, though
there will policies who is governing his behavior written or not. So keep asking questions
even if he says that no written things exist.
m. It is not necessary that in current organization he is following the rules by his will
n. Interviewer will dislike the candidate if he does not follow protocol so good candidate
talks might be neglected. Avoid this trap and be non-judgmental in evaluating a
candidate
o. Candidate may show his dislike about interview protocol e.g. documents asked but do
not mind he will comply but do not be judgmental, keep an open mind and evaluate
candidate on his presentation during the interview now
p. There may be good candidates who are good but do not get shortlisted due to not
qualifying essentials e.g. language, education.
q. It may happen that due to strong force of pre-interview protocol candidate may
produce fake supporting documents, be watchful
r.
s. During the interview if interviewer sees that candidate has not complied rule in previous
organization at any stage, but have resulted into some innovation, appreciate the
motive.
t.
We will naturally appreciate the candidate who has come with requirement of interview
protocol, but do not be overwhelmed by it, be nonjudgmental. Do check his capability
not only compliance
w. Closely observe in answers of the candidate that how he empower others to take
decision and support them afterwards
x. Always give time to think and have patience till candidate understand the question
properly and done analysis. Provoke him to think more
y. Focus on what candidate can do rather than things done complied with work given.
Appreciate work done out to profile scope.
Do not give hard looks to candidate even if he is sounding not as you expected always
keep a caring gaze. Interfere with caution while he is expressing
f.
g. While candidate is giving answers and talk about achievements encourage by positive
words
h. Do not insult candidate at any point of time by laugh or words
i.
Appreciate any of the quality which set candidate apart from other candidates
interviewed
j.
He will see the world, what he is, so appreciate the answer given or take note of it. Do
not press your thinking and views on him but if you want to attempt than try that he
also appreciate and include your version.
m. Ask question very precisely and make candidate understand what is being asked. if he
give irrelevant answer we have modify approach as it suggest interviewer inadequacy
n. Make candidate to speak on every aspect he wants to represent at end of interview
5. Internal discussion between interview panel members after the interview to enhance
knowledge
a. Other interviewer may take time to understand other panel members or candidates
perspective having patience is solution
b. When interview finishes, have thorough discussion on candidate
c. Be open for opposite feedback of other panel members and think, introspect and
respond
d. Improve understanding of other panel members who are in oppose. Make their
perspective wide by advising to think from other perspectives
e. When coordinating with other panel members do not discard their point of view by
authority
f.
Panel interviewers may not be convinced. Do not force but sometimes time will be
required to make them realize
h. If every interviewer learns from one another than there will be growth in probability of
selecting potential candidate with reality check
i.
Introspect on; are we selecting candidate for his CTC within our reach, his power or the
knowledge he will bring. It will indicate what we appreciate and give priority; it will also
reveal which resource we mean to bring to organization. E.g. is it crisis management or
part of long term strategy.
j.
What has been appreciated in candidate for selection will reveal what we find
meaningful. e.g. is it loyalty, talent, resources, cast, education
k. The offer we give will reveal what we expect from candidate to further behave in
organization. I.e. rewards will be only attached to result delivery not the efforts
What we represented and what candidate has understood about the company or offer
will reveal the gap in meaning of his wants and our offer
Candidate will justify all his career changes and not look at organization loss due to this
change. In case of reference check please mind this gap.
a. Check requirement with available talent pool. When context changes we have to
change.
b. Unless tactics are not applied to current strategy of recruitment accordingly it will not
end up with selection. Unless we change we cannot grow
c. If assessment about candidate missed an expect which revealed during the reference
check, it is time to look at interviewer and questions being asked or evaluation
technique
d. Even if candidate is not fit for current role and if he is talented than offer different
position but not let the talent go.
e. How candidate look at the world is more important, skills can be learned. E.g. his
motives aspiration, enthusiasm is more important.
11 | B u s i n e s s S u t r a f o r R e c r u i t m e n t
1. In terms of induction or hand over take over, exchange of duties and responsibilities will take
place not the thoughts. it is human tendency
2. Candidate will not have same influence on supplier or customers once he changes the current
company if we are offering different to our supplier or customers in compare of his old
organization
3. Candidate will expect to provide him good designation and power to represent him to others
4. if candidate gives suggestion to change some practice , we may not like it and resist, as he would
be still carrying impression form previous organization culture which may not be suited to
current organization culture
5. We will like candidate to accommodate rather than his needs, means to work according to our
organization culture.
6. If after selection a necessary support not given and if this newly selected employee becomes
insecure he will not deliver the results for which we hired him for
7. If handing over work to new employee is not done with full intent it will prevent his future
growth
8. If candidate is not selected or leaves soon we will have to adapt the situation by redistributing
the work, which will hinder organization growth.
12 | B u s i n e s s S u t r a f o r R e c r u i t m e n t
Context Subpart
Kama
Kama
Decision
Decision
Decision
Decision
Decision
Decision
Decision
Decision
Decision
Decision
Decision
Decision
Violence
Violence
Violence
Violence
Violence
Drishti
Violence
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Violence
Violence
Violence
Violence
Violence
Violence
Seduction
Seduction
Seduction
Seduction
Seduction
Seduction
Seduction
Seduction
Seduction
Seduction
Churning
Sutra
Imagination expands human hunger
Yagna can be tool for personal growth, if we allow it to be
He who takes call is Karta
Everyone is potential Karta
A karta who allows and enables others to take a call is Yajman
A Yajman has power to take or give life
The size of contribution does not matter
All calls are subjective
Not everyone can handle burden of uncertainty
Every decision has consequences
Decisions are good or bad only in hindsight
Decisions are often rationalized in hindsight
If the decision is bad, the Yajman alone is responsible
If the decision is good, the Yajman is the beneficiary
Business is violent
Violence is not always apparent
Mental violence is also violence
Violence creates winners and losers
Violence is culturally unacceptable if taking is not accompanied by
giving
Violence becomes culturally acceptable when we take because no
one gives
Exploitation is violence
Hoarding is violence
Hunger is insatiable (impossible to satisfy)
Regeneration ensures sustainable wealth
Restrain ensures regeneration
Restrain is violent
Business is seduction
He who satisfies hunger becomes desirable
Many Devatas need to be seduced
Every devata has a devata of his own
Every Devatas hunger is unique
Every devata matters depending on the context
Not all Devatas are equal
Seducing multiple Devatas is very demanding
Seduction needs to satisfy both parties
Sometimes, the yajman also needs to be seduced
The organization is ultimately a set of people
13 | B u s i n e s s S u t r a f o r R e c r u i t m e n t
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Drishti
Churning
Churning
Churning
Churning
Churning
Churning
Churning
Churning
Churning
Drishti
Drishti
Churning
Churning
Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Darshan
Darshan
Darshan
Yama's Balance
Sheet
Churning
Significance
Significance
Property
Rules
Relation
Inclusion
Inclusion
Context Subpart
Property
Property
Property
Property
Property
Rules
Sutra
Things help us position ourselves
Things are surrogate markers of our value
Thoughts can be coded into things
Like things, talent and loyalty can also make us feel secure
A transaction is about things, not thoughts
There are no thieves in the jungle
Sutras used to construct Interviewer assumption for candidate during the entire recruitment process
along with management assumptions from selection, induction and probation of candidate
Gaze-Context
Kama
Kama
Kama
Kama
Kama
Kama
Context Subpart
Sutra
Human Hunger is unique
Only humans can exchange
Every Devata seeks a high return on investment
Conflict is inherent in exchange
Imagination can help humans to outgrow hunger
Human hunger for intangible is often overlooked
14 | B u s i n e s s S u t r a f o r R e c r u i t m e n t
Kama
Kama
Drishti
Divya Drishti
Divya Drishti
Darshan
Darshan
Darshan
Darshan
Darshan
Drishti
Darshan
Darshan
Darshan
Darshan
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Decision
Stability
Stability
Relation
Expansion
Inclusion
Inclusion
Inclusion
Seduction
Isolation
Isolation
Isolation
Isolation
Significance
Significance
Significance
Significance
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Property
Property
Property
Property
Rules
Rules
Rules
Rules
Rules
Rules
Divya Drishti
Rules
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Darshan
Darshan
Darshan
Darshan
Rules
Rules
Rules
Rules
Rules
Expansion
Expansion
Expansion
Expansion
Darshan
Expansion
15 | B u s i n e s s S u t r a f o r R e c r u i t m e n t
Darshan
Darshan
Darshan
Darshan
Inclusion
Inclusion
Inclusion
Inclusion
once excluded
The yajman has to turn Devatas into yajman
More yajman are needed when organization grows
Questions teach us, not answers
To provoke thought, we have to learn patience
Sutras used for observing body language of Candidate by panel member or interviewer
Gaze-Context
Divya Drishti
Divya Drishti
Darshan
Darshan
Darshan
Darshan
Context Subpart
Significance
Significance
Isolation
Isolation
Isolation
Relation
Sutra
Only another human being can endorse the mental image
Praise empowers us
The gaze can be cruel or caring
Everyone seeks a caring gaze
We want to be seen as we imagine ourselves
The Other reveals our insensitivity
Sutras used for suggesting verbal communication of interviewer during the interview
Gaze-Context
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Context Subpart
Significance
Significance
Significance
Property
Divya Drishti
Darshan
Rules
Isolation
Darshan
Darshan
Darshan
Darshan
Darshan
Darshan
Darshan
Darshan
Darshan
Darshan
Darshan
Darshan
Relation
Relation
Relation
Relation
Relation
Relation
Relation
Inclusion
Inclusion
Inclusion
Inclusion
Inclusion
Sutra
Insults disempower us
Comparison grants us value
We seek hierarchies that favor us
Like things, talent and loyalty can also make us feel
secure
Domestication can be voluntary and involuntary
A cruel gaze focuses on our compliance rather than
our capability
Fear isolates us while imagination connects us
We often forget that others see the world differently
How we see others reveals who we are
How others see us reveals who we are
The Other reveals the power of our gaze
The Other reveals our inadequacy
the Other reveals our blindness
Questions teach us, not answers
We resist advise and instructions
Discourses never transforms us
Power play underlies the process of teaching
To provoke thought, we have to learn patience
16 | B u s i n e s s S u t r a f o r R e c r u i t m e n t
Context Subpart
Expansion
Expansion
Darshan
Darshan
Darshan
Inclusion
Inclusion
Inclusion
Darshan
Yama's Balance Sheet
Yama's Balance Sheet
Inclusion
Sutra
Growth happens when we stop seeing people as villains
Growth happens when we seek to uplift them (which
were being seen as villains)
Power play underlies the process of teaching
To teach we have to learn to let go
Only when teachers are willing to learn does growth
happen
Growth in thought brings about growth in action
Closures are a time for introspection
Who we include as devata reveals the meaning we give
ourselves
The resources we see reveal what we give meaning to
Who we include as devata reveals who we find meaningful
How the devata sees the yajman reveals the gap in
meaning
The Tathastu we give reveals the meaning we seek
Sutras used for Conclusion and making offer and if not selected looking for next
Context
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Divya Drishti
Sutra referring to
Stability
Stability
Stability
Stability
Stability
Stability
Stability
Stability
Stability
Sutra
When the world changes, our social body dies
We want organizations to secure our social body
We resist anything that is new
We want to control change
Insecurity turns us into villains
Our stability prevents other people's growth
We would rather change the world than ourselves
We will always resist change
Adapting to change is not growth
17 | B u s i n e s s S u t r a f o r R e c r u i t m e n t