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TIA
Exam CCNT
Convergent Network Technologies
Version: 3.0

[ Total Questions: 1057 ]


Which of the following is NOT an advantage of a LAN?
A. Reducing network cabling expense
B. Reducing the number of printers or other peripherals
C. Providing electronic mail
D. Sharing files
Step by step switches operated on
A. Touchtone signals.
B. A single digit at each switch.
C. 110 volts AC power.
D. A millisecond switching cycle.
Answer: B
As an analog wavelength gets longer, the signal's Hertz will
A. Become higher.
B. Become lower.
C. Stay the same while the bandwidth becomes higher.
D. Stay the same while the bandwidth becomes lower.
Answer: A
What is the simplest form of computer-telephone integration?
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A. Auto-attendant
B. Predictive dialing
C. Voice recognition
D. Videoconferencing
Answer: A
How do engineers measure the level of digital data signal quality?
A. Throughput
B. Bit error rate
C. Clock speed
D. Signal-to-noise ratio
Answer: B
Which of the following is true of SDSL, and not ADSL?
A. SDSL provides equal bandwidth upstream and downstream.
B. SDSL uses the same phone line for voice and data.

C. SDSL uses 2B1Q line coding.


D. SDSL can provide simultaneous voice/data.
Why does the gateway construct UDP/IP packets instead of TCP/IP packets?
A. TCP/IP tries to retransmit corrupted fax packets, thereby terminating the fax
transmission.
B. When a voice packet is lost, TCP/IP replays the previous good packet, thereby
causing
voice jitter.
C. TCP/IP delays transmissions because it uses larger packets.
D. All of the above.
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Two competing protocols which are used for VoIP call setup are
A. SIP and SDP.
B. H.323 and Q.931.
C. TCP/IP and UDP/IP.
D. H.323 and SIP.
Answer: D
The acronym CSMA stands for
A. Call signal multiple access.
B. Carrier sense multiple access.
C. Call signal message active.
D. Carrier sense message active.
A _____________ is 24 frames long.
A. B8ZS superframe
B. D4 superframe
C. ESF superframe
D. SS7 signaling frame
Answer: C
Which of the following is a characteristic of SMDS?
A. SMDS is connection-oriented.
B. SMDS works with only certain network platforms.
C. SMDS is defined by IEEE 802.3.
D. SMDS supports speeds up to 44.736 Mbps over DS3 lines.
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Answer: D
Which of the following statements describes the wireless topology?
A. Each node acts as a transmitter and receiver.

B. A node can act as either a transmitter or a receiver.


C. Token passing is used to put data on the network.
D. CSMA/CD is used to put data on the network.
Until 1996, how were most interLATA calls carried?
A. By the LEC
B. By the IXC
C. From the LEC-to-IXC POP to the receiving LEC
D. From the IXC-to-LEC POP to the receiving IXC
Answer: A
The call control protocol developed by the Internet community is known as
A. H.323.
B. Session Description Protocol.
C. Session Initiation Protocol.
D. Resource Reservation Protocol.
MMDS stands for
A. Multi-channel multipoint distribution system.
B. Multi-channel multipoint digital system.
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C. Multi-channel multipoint distribution services.
D. Multi-channel multipoint digital services.
Answer: A
In the delivery of a packet to its destination, which of the following is true of Simple
Network Management Protocol (SNMP)?
A. It relies on redundant nodes for check-and-resend.
B. It does not ensure packet delivery.
C. It delegates packet delivery issues to the application layer.
D. It requires specific error-detection schemes such as CRC.
What is the term for the bandwidth that can be used for non-real-time data
transmissions because it is not being used by real-time VoIP transmissions?
A. Telephony capacity
B. Residual capacity
C. Carrying capacity
D. Remainder capacity
Answer: B
Which of the following makes voice over frame relay possible?
A. Packets for a given call may travel over several different paths.
B. Frame relay was designed for voice transmissions.
C. Frame relay has high network backbone circuit speeds and the ability to prioritize
voice traffic.
D. Voice over frame relay is not feasible.
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How does using a managed intranet solve some of the problems associated with
Internet telephony?
A. No Internet account or PC-based telephony software is required.
B. An intranet's controlled access can be regulated to give priority to Voice over IP.
C. Bandwidth is more predictable over an intranet than over the Internet.
D. All of the above.
What is true about SONET rings?
A. Native LAN speeds can be achieved using SONET rings.
B. SONET rings are expensive and inaccessible to businesses.
C. Special connections are needed for a station on one LAN to work with the other LAN.
D. LANs cannot be linked into a MAN using SONET due to distance restrictions.
Answer: A
SS7 stands for
A. Switching system 7.
B. Signal switching 7.
C. Symmetric switching 7.
D. Signal system 7.
Answer: D
The MFJ
A. Deregulated PBXs.
B. Deregulated premise wiring.
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C. Created the RBOCs.
D. Created the Bell System.
Answer: C
Call centers
A. Handle incoming calls only.
B. Handle outbound calls only.
C. Now include help desks and service lines.
D. Replace live agents.
Answer: C
Which of the following statements is true?
A. PC phones do not require special software.
B. PC phones do not extend telephony functionality beyond existing PBX/KTS
capability.
C. PC phones consume LAN/WAN bandwidth for every call.
D. All of the above.

Answer: C
Which of the following are network secure protocols associated with VPNs?
A. Kerberos
B. RADIUS
C. TACACS+
D. All of the above
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Which of the following is NOT a challenge of voice over frame relay?
A. Frame relay was designed to transport data across ISDN and non-ISDN networks.
B. Delay is an inherent part of frame relay networks.
C. Voice is a constant bit rate application.
D. Frame relay has a high rate of corrupted packets.
Loss of signal strength over distance is
A. Distortion.
B. Attenuation.
C. Transfiguration.
D. Transduction
Answer: B
Which of the following QUESTION NO:s should be asked about open architecture when
purchasing CTI tools?
A. How easy is it to use the program's features day after day?
B. Can you record and edit speech messages and their scripts without leaving the main
program?
C. Does the software vendor allow you to add ready-to-use modules to applications with
a minimum of trouble?
D. Can you easily create and edit scripts for all speech messages in your application?
Transmission structures for BISDN support
A. OC-3 and OC-12.
B. OC-3.
C. OC-12.
D. None of the above.
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Answer: A
Which of the following is NOT true about media gateways?
A. Media gateways are more cost-effective than central office switches.
B. Media gateways tend to be larger in size than Class-5 switches.
C. Media gateways offer the intelligence and reliability of the circuit-switched network.

D. Media gateways offer the speed and economy of the packet-switched network.
Layer 2 tunneling protocol (L2TP) is also known as
A. IPsec.
B. GRE.
C. Digital certificates.
D. Enigma.
Which of the following transmits data in 53-octet cells?
A. ATM
B. Frame relay
C. X.25
D. SONET
First word clipping can be avoided by using advanced technology for
A. Silence suppression.
B. Packet segmentation.
C. Echo cancellation
D. Packet prioritization.
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Answer: A
Which of the following is an accidental connection between the primary local loop
and another local loop?
A. Bridge tap
B. Loading coil
C. Cross-over
D. Ground
Answer: A
A bank wants its customers to be able to access their accounts to find out their
checking balance. Which interactive voice processing application would work best?
Answer: Auto-attendant
Answer: Voice mail
Answer: Audiotex
Answer: Interactive voice response
A digital signal's "bit interval" refers to the
A. Amount of time between bits.
B. Amount of time to transmit a bit.
C. Number of bits required to form a byte.
D. Number of bits required to accomplish one cycle.
Answer: A
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Which of the following applications is enabled by simultaneous voice-data?
A. Fax-on-demand
B. Videoconferencing
C. Database look-up
D. Text-to-speech
Answer: B
What term describes the router being programmed to divide all outbound data
packets, according to the WAN's speed?
A. Packet segmentation
B. Packet prioritization
C. Packet compression
D. Packet jitter
Which of the following is a software-defined data path between two ports that acts
as a private line?
A. Access circuit
B. Virtual circuit
C. Logical channel
D. Virtual path
The glass core of a fiber optic cable carries data with what type of signal?
A. Electrical
B. Light pulses
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C. Radio waves
D. Microwaves
Answer: B
All of the following are contained in the ATM header except
A. Cell loss priority.
B. Virtual path identifier.
C. A reserved field.
D. DLCI.
In an SNA network, what type of NAU is represented by the hardware and software
of a network cluster controller?
A. LU
B. PU
C. SSDC
D. SDLC
Answer: B
Which of these statements is true?
A. Video transmissions are regulated by the H.26x series of standards.
B. The four formats that define video picture size are included in the H.263 standard.

C. The H.26x series of standards is part of the H.323 protocol suite.


D. All of the above.
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Which of the following supports additional end-to-end services, extended
addressing, and network management functions?
A. Telephone user part (TUP)
B. Signaling connection control part (SCCP)
C. Integrated services digital network user part (ISUP)
D. Transaction capabilities application part (TCAP)
Answer: B
A major application for ISDN PRI is for
A. Small key system networking.
B. Internet service providers.
C. Integrated communication provider lines.
D. LAN to LAN networking.
Answer: C
What type of device is a computer monitor?
A. Input device
B. Output device
C. Dumb terminal
D. Smart terminal
Answer: B
What type of signal is used to send short-range wireless transmissions?
A. Light
B. Low-frequency radio
C. Microwave
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D. Electromagnetic
Answer: C
Which VoIP application requires a gateway only for packetizing
A. IP local line doubling
B. Fax over the Internet
C. Premise IP telephony
D. All of the above
Which gateway function is performed only on faxes?
A. Digitizing function
B. Connection function

C. Gatekeeper function
D. Demodulation function
Which of the following represents a single point of failure in a star topology?
A. Backbone cable
B. Hub
C. Transceiver
D. Nodes
Conformance to IEEE 802.x standards is a key consideration in the selection of
what data network element?
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A. Protocols
B. Network applications
C. Transmission media
D. Network operating systems
With infrared transmission, the sending and receiving devices must typically reside
in the same room because
A. Radiation is a concern.
B. The signal can usually carry only up to 5 feet.
C. Obstacles such as walls would block the signal.
D. The beam is so diffuse that too many devices could be affected.
What makes SMDS a suitable packet-switching technology for voice?
A. SMDS has voice compression technology.
B. SMDS has a small number of corrupted packets.
C. Low delay is a goal for SMDS.
D. SMDS is not a suitable technology.
Which CTI application would enable a movie theater to allow patrons to call in,
request tickets for a particular show, and charge those tickets to a major credit
card?
A. Fax server
B. IVR
C. Voice mail
D. Videoconferencing
Answer: B
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Simple performance monitoring provides
A. Quantitative information on each node's activities.
B. Security system management.

C. An overview of network activity.


D. Physical layer cable management functions.
Answer: C
Which of the following transport speeds is offered by ATM?
A. DS0
B. OC12
C. OC1
D. DS12
Answer: B
In the token ring access method, which of the following manages packet
distribution?
A. The network monitor
B. The network manager
C. The active monitor
D. The MAU
What is true about circuit switches?
A. Circuit switches are not often used by carriers in their networks.
B. Circuit switches will be used in BISDN networks.
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C. Circuit switches route calls based on the address of the input and output ports.
D. Circuit switches are most useful for variable bit rate applications.
Answer: C
A benefits administration department wants a system that enables employees to dial
a number and receive detailed recorded messages about the various company
benefits available to them. What kind of system is this?
A. Voice mail
B. Interactive voice response
C. Automated attendant
D. ACD
Which function is performed by the destination gateway?
A. Decompression function
B. Digitizing function
C. Connection function
D. All of the above
Which of the following is NOT true about softswitches?
A. Softswitches combine the functionality of a Class-5 telephone switch and VoIP
gateways.
B. Softswitches separate the call control functions of a phone call from the transport
layers that carry it.
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C. Softswitches require hardware and software from specific vendors.
D. The softswitch will be the operational control mechanism for the NGN.
Which of the following is not a disadvantage of a bus topology network?
A. Difficult to troubleshoot
B. Expensive to implement
C. Attenuation
D. Signal interference
In a digital data communication network, the CSU/DSU receives the signal from the
DTE and converts it into what type of signal format?
A. FSK
B. QAM
C. Line code
D. Equalized
Answer: C
Which statement correctly differentiates between baseband and broadband?
A. Broadband always transmits a digital signal.
B. Broadband always transmits an analog signal.
C. Broadband supports multiple channels of data on a single wire.
D. Baseband supports multiple channels of data on a single wire.
Which of the following is true?
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A. SONET rings are always path-switched.
B. SONET rings always have four fibers.
C. SONET rings are by definition physical rings.
D. SONET rings are not capable of continuing transmission in the event of a failure.
Which of he following CTI applications is enabled by text-to-speech applications?
A. Videoconferencing
B. Fax server
C. Fax-on-demand
D. Unified messaging
Which of the following devices is used to create a Virtual LAN (VLAN)?
A. Switching hub
B. Passive hub
C. Active hub
D. Intelligent hub
Which of the following is NOT an application of computer-telephone integration?
A. Interactive voice over data
B. Simultaneous voice-data

C. Fax systems
D. Videoconferencing
Answer: A
Which of the following statements is true?
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A. One of the primary goals of VoIP applications is to save money on long-distance
charges.
B. VoIP gateways can provide company-wide voice and fax communications.
C. VoIP gateways provide full-duplex communication.
D. All of the above.
What kind of system handles incoming calls by recognizing the caller, uses a
program that decides who should Answer: the call, and plays a recorded greeting in
case the caller has to wait?
A. Voice mail
B. ACD
C. Automated attendant
D. Interactive voice response
ATM reduces delay by
A. Preventing need for retransmission by reducing errors in the cells.
B. Mapping ATM cells onto SONET, using the full bandwidth.
C. Prioritizing voice and video cells.
D. Increasing transmission speed of voice and video cells.
A workstation needs to communicate with servers running different network
operating systems. Which of the following must be run on the workstation?
A. A network client that is compatible with both network operating systems.
B. Two network clients, one compatible with each network operating system.
C. One of the network operating systems.
D. Both network operating systems.
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A digital switch is made up of the network fabric and
A. Signaling processor.
B. Signal transfer point.
C. Multiplexer.
D. Control.
Answer: A
An analog signal's phase measures
A. The number of volts from one peak to another.

B. The time required for the wave to go from peak to peak.


C. The relative difference between the peak of a signal wave and the peak of a
reference
wave.
D. The time required for the wave to move along the channel.
Answer: C
What is the H.26x series of standards for?
A. Data transmissions
B. Video transmissions
C. Audio transmissions
D. All of the above
Answer: B
Which of the following network elements allows the insertion/extraction of a DS1,
DS2, DS3 or SONET OC-N channel to a SONET bit stream?
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A. Line terminating equipment (LTE)
B. Add/drop multiplexer (ADM)
C. Digital crossconnect (DXC)
D. Line regeneration equipment (LRE)
In defining VoIP communications, H.323
A. Defines operating elements and relationships.
B. Mandates specific implementation/deployment.
C. Limits media stream format and content.
D. All of the above.
The general category of signaling concerned with call setup and teardown is called
A. SS7
B. Subscribe signaling.
C. Loop start signaling.
D. E&M supervision.
Answer: B
What type of line coding is used by most digital communications systems?
A. FSK
B. QAM
C. Bipolar
D. Unipolar
Answer: C
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Which of the following is true about signaling links?
A. Signaling links are usually 56- or 64-kbps dedicated circuits.
B. Signaling links are considered in-band signaling.
C. Signaling links have no provision for failure in the network.
D. All messages relating to a given call will use the same signaling links.
Answer: A
What is the correct communication path for a true client/server outgoing call
scenario?
A. The client talks to the server, the server talks to the PBX
B. The client talks to the PBX, the PBX talks to the server
C. The client talks to the server
D. Analog telephone talks to the client, the client talks to the server
Answer: A
What is time-division multiplexing?
A. It is a digital transmission technique that combines signals for transmission over a
single circuit.
B. It is an analog transmission technique that combines signals for transmission over a
single circuit.
C. It is a digital transmission technique that provides separate circuits for data, video,
and
voice.
D. It is an analog transmission technique that provides separate circuits for data, video,
and voice.
Typical delay for a G.729A codec is
A. 150 ms.
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B. 75 ms.
C. 25 ms.
D. 5 ms.
Which of the following are advantages of a bus topology?
A. Easy to troubleshoot failures
B. Failures are always limited to a single node
C. Inexpensive to implement
D. No network congestion
Most vendors support up to ______ voice line(s) on a single PC.
A. 1
B. 8
C. 16
D. 24
What is the advantage of twisted pair wire over other cabling options?
A. Cost

B. Bandwidth
C. Attenuation
D. EMI immunity
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Which of the following topologies can support transmission rates of only 2 Mbps?
A. Bus
B. Token ring
C. Token bus
D. Wireless
Which of the following is a standard set of software interrupts, calls, and data
formats that application programs use to initiate contact with telephone equipment?
A. Operating system
B. Communications protocol
C. API
D. Application generator
Reducing the Kbps of the voice signal is called
A. Digitizing.
B. Remodulation.
C. Packetizing.
D. Compression.
Answer: D
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The three steps in PCM are _______, quantizing, and companding.
A. Compression
B. Expansion
C. Sampling
D. Conversion
Answer: C
What is broadband?
A. High-speed analog transmissions
B. High-speed access connection in the "last mile" of transmission only
C. High-speed data-only service
D. High-speed, integrated digital voice, video, and data
Which of the following is an example of a full-duplex transmission?
A. Sending a fax
B. Sending an e-mail message to multiple recipients
C. A conversation with both callers talking at the same time

D. All of the above


Within a data communications system, what component converts the information
between the DTE and the transmission channel?
A. DCE
B. DTE interface
C. DCE interface
D. Transmission channel
Answer: A
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What does the word "symmetric" specifically refer to in SDSL?
A. There is identical equipment on both ends of the SDSL line.
B. SDSL uses two lines of equal size.
C. Upstream and downstream transmission rates are equal.
D. All of the above.
Which of the following helps you determine the number of necessary lines?
A. A line matrix
B. Service criteria
C. A traffic table
D. A connectivity map
Answer: C
Which of the following includes only DCE?
A. Computer terminals and mainframes
B. Computer terminals and modems
C. Mainframes and modems
D. Modems and CSUs/DSUs
Answer: D
How does a predictive dialer function?
A. It dials numbers randomly and repetitively, so it keeps dialing until a particular line is
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available.
B. It dials numbers randomly.
C. Makes outgoing telephone calls based on information accessed from a database.
D. It is a good application for a catalog company that Answer:s hundreds of calls an
hour.
Circuit switches
A. Route calls based on the address of the input and output ports on the switch.
B. Is most useful for variable bit rate applications, but less useful for constant bit rate

applications.
C. Are not often used by carriers in their networks.
D. Will be used in BISDN networks.
Universal service and interconnection are goals of
A. IXCs.
B. Public policy in the United States.
C. The FCC.
D. Congress.
Answer: B
The API developed by Microsoft and Intel is
A. TSAPI.
B. TAPI.
C. FastCall.
D. CallPath.
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A router can
A. Receive frame relay frames and strip off the frame relay frame to produce the original
LAN frame.
B. Encapsulate LAN frames in frame relay frames and feed them to a frame relay
switch.
C. Connect multiple LAN segments to each other or to a WAN.
D. All of the above
What term describes the router being programmed to look for VoIP
packets and place them ahead of any data packets waiting in the transmit queue?
A. Packet prioritization
B. Packet compression
C. Packet segmentation
D. Packet remodulation
Answer: A
The single point of entry for users to access the network is called the
A. User portal.
B. Access point.
C. Local loop.
D. Access portal.
OC-1 is
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A. The baseline electrical signal.

B. The equivalent of a single DS1.


C. The optical equivalent of STS-1.
D. Capable of transmitting at 155.52 Mbps.
Answer: C
Which of the following is true about ADSL?
A. ADSL data rates increase access capacity of copper lines by a factor of 5 or more.
B. ADSL requires an extra line for regular telephone voice services.
C. ADSL provides bandwidth for applications such as video conferencing.
D. ADSL creates a severe bottleneck in the data access network.
Answer: C
What type of signaling unit is exchanged by the signaling points at either end of a
link when the link is first established?
A. Origination signaling unit
B. Link status signaling unit
C. Fill-in signaling unit
D. Message signaling unit
Answer: B
What can be done to lower jitter on an enterprise IP network?
A. Program the router to give priority to VoIP packets
B. Program the router to hold data packets in the jitter buffer during VoIP transmissions
C. Program the router to divide all VoIP packets into segments based on the WAN's
speed
D. All of the above
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TACACS+ uses ____ to ensure reliable delivery and security of the user's data.
A. UDP (as opposed to TCP)
B. TCP (as opposed to UDP)
C. IPsec
D. None of the above
Which of the following elements is included in a frame but not a packet?
A. User data
B. Address field
C. Control information
D. Application data
Which of the following is true about media gateways?
A. Media gateways are more expensive than central office switches.
B. Media gateways tend to be larger in size than Class-5 switches.
C. Media gateways offer the intelligence and reliability of the packet-switched network.
D. Media gateways offer the speed and economy of the packet-switched network.
Modulating a carrier signal with a voice signal results in a carrier signal and
A. A broadband signal.
B. An over and under band signal.

C. An upper and lower sideband.


D. A bandpass signal.
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Answer: C
The result of dividing the maximum hours of telephony the available trunks can
support by the theoretical hours if all calls could be perfectly synchronized is
A. Trunk duty cycle.
B. Carrying capacity.
C. Bandwidth consumption.
D. Residual capacity.
Answer: A
The structure of an STS-N frame is
A. 90 columns X 9 bytes, or 810 bytes.
B. 87 columns X 3 bytes, or 261 bytes.
C. 9 columns X 18 bytes, or 162 bytes.
D. 27 columns X 9 bytes, or 243 bytes.
What happens if the IP network fails after call setup?
A. The call is redirected to the PSTN.
B. The call is redirected to the PBX.
C. The call is redirected to another trunk.
D. The call is terminated.
The SS7 network
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A. Is completely separate from the PSTN.
B. Uses the existing PSTN for its transmissions.
C. Is implemented on a separate data network within the PSTN.
D. Is monitored and controlled by the PSTN.
Which type of network uses a deterministic access method?
A. Token ring
B. Ethernet
C. AppleTalk
D. Wireless
Answer: A
What is true about time-division multiplexing?
A. It is an analog transmission technique that combines signals for transmission over a
single circuit.

B. It is a digital transmission technique that combines signals for transmission over a


single circuit.
C. It is an analog transmission technique that provides separate circuits for data, video,
and voice.
D. It is a digital transmission technique that provides separate circuits for data, video,
and
voice.
Answer: B
What does the term "hybrid" mean with relation to computer-telephone integration
hardware components?
A. A key system that is configured like a PBX
B. A PBX that is configured like a key system
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C. A call center that deals with both voice and speech recognition
D. A signal processing board that also functions as a data processing board
Direct Inward Dialing uses
A. Key system lines.
B. Loop start functionality.
C. Digital key systems.
D. Trunks.
Answer: D
What is Internet telephony?
A. A technology for sending data over the PSTN
B. A large, global telecommunications network dedicated to voice transmission
C. The ability to use the Internet for real-time voice and video transmission
D. The ability to use the Internet to transmit voice traffic in the same manner as over the
PSTN
Answer: C
Which of the following is the most accurate statement about purchasing CTI tools?
A. Look for a user interface with pull-down menus, choice lists, and buttons which all
make the system easy to use.
B. Request the ability to record and edit speech messages in other programs that may
be
easier to use.
C. Avoid C SDKs so you can develop your own applications.
D. Minimize the development of online help to save memory.
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Which of the following is NOT a valid characteristic of broadband?


A. Provides integrated voice, data, and video
B. Provides high-speed analog transmissions
C. Refers to high-speed access connections and transmission networks
D. High-speed digital transmissions
How does a personal computer function in a distributed processing network?
A. It eliminates the need for communication with a remote host computer.
B. It acts like a dumb terminal with the application running on the host computer.
C. It performs some of the functions traditionally associated with the mainframe host.
D. It uses more of the host computer's processing software than when running terminal
emulation software.
Answer: C
Transparent access to network resources is provided by the
A. Transparent Access Protocol (TAP).
B. Network applications programming interface (NAPI).
C. Network programming interface (NPI).
D. Network Access Protocol (NAP).
Which of the following is NOT an advantage of LMDS over wireline?
A. LMDS is less expensive.
B. LMDS is faster to deploy.
C. LMDS combines applications.
D. LMDS has a greater transmission range.
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Your modem uses the ITU V.32 modem protocol. This modem modulates the signal
by using 1 of 16 different combinations of phase and amplitude. What modulation
scheme is being used?
A. FSK
B. QAM
C. KBPS
D. DPSK
Answer: B
Why does an unPBX play an important role in CTI?
A. Offer less options to match communications networks to an organization's detailed
requirements.
B. They provide the same call management features as a traditional PBX at a
comparable
cost of ownership.
C. Increase the number and type of servers an organization must support.
D. They provide the same network management features as a traditional PBX at a
comparable cost of ownership.
What happens during echo cancellation?

A. The router divides data packets into segments based on the WAN's speed.
B. The gateway replays a previous voice packet as a substitute for a corrupted one.
C. The gateway holds voice packets in a jitter buffer before sending them.
D. The gateway subtracts a reflected signal from those it sends to the listener.
The number of trunk circuit cards is reduced in the PBX by using
A. Combined function cards.
B. Off premise extensions.
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C. Digital station sets.
D. Integrated T carrier trunking.
Answer: D
Which of the following wireless transmission technologies are baseband
transmissions?
A. Infrared and satellite
B. Radio frequency broadcast and satellite
C. Infrared and microwave satellite
D. Infrared and radio frequency broadcast
What can the gateway use to protect the caller from network problems?
A. Alternative gateway selection
B. Fallback to the PSTN
C. Trunk busy-out
D. All of the above
What is the primary function of a DTE terminal?
A. Storing information
B. Interfacing to a host computer
C. Transmitting application software
D. Implementing application software
Answer: A
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How does a router identify VoIP packets for prioritization?
A. It decompresses the digital signal to determine if it contains voice information.
B. It looks for the gateway's exclusive UDP port number.
C. Both a and b.
D. None of the above.
Transmission speeds are most often expressed in what unit of measure?
A. Bytes
B. Baud

C. Bits per second (bps)


D. Bands
Answer: C
What term describes when the gateway subtracts reflected signals from those it
sends to the listener?
A. Packet prioritization
B. Echo cancellation
C. Packet cancellation
D. Silence suppression
Answer: B
The encapsulation process begins with what layer in the transmitting protocol
stack?
A. The bottom layer
B. The middle layer
C. The largest layer
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D. The top layer
Answer: D
What is the term for the variability between arrival times of VoIP packets?
A. Network delay
B. Packet prioritization
C. Jitter
D. Silence suppression
Using modified resistance design, 26 gauge cable is used to a distance of
A. 1,000 feet.
B. 15,000 feet.
C. 50,000 feet.
D. 5 miles.
Answer: B
Data transmission
A. Originally required separate data networks.
B. Does not need to be compatible with the exiting PSTN.
C. Has resulted in networks that will replace the PSTN in the near future.
D. Does not require separate networks.
Answer: A
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A digital signal has a bandwidth expressed in _________ per second.
A. Baud

B. Hertz
C. Cycles
D. Bits
Answer: D
What is the 2-wire analog connection between residential telephones and the
telephone company's nearest exchange called?
A. Local loop
B. ISDN service
C. T1 line
D. CO switch
What is NOT true about connectionless service?
A. Connectionless-oriented service allows any node or to "dial" another node and
transmit between them.
B. Connectionless service exists only if the end points of the connection have been
previously defined.
C. Connectionless service uses a unique address supplied by the network provider.
D. Connectionless service addresses are similar to ISDN phone numbers.
In a call center, what is calling number ID (CLID) used for?
A. To identify the called party
B. To control the application software
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C. To identify the calling party
D. To automatically bill the caller
Answer: C
Dimensioning is
A. Developing digital switches.
B. Designing networks for efficient equipment use.
C. Specifying the boundaries of wire centers.
D. Specifying outside plant design criteria.
Answer: B
RADIUS is a client/server authentication and authorization protocol used to
authenticate users by opening a ______
A. TCP session.
B. UDP session.
C. GRE session.
D. None of the above.
What is true about L3PDUs?
A. The information field in an L3PDU is large enough to hold any existing LAN frame.
B. An L3PDU is the data portion of an SMDS data unit.
C. A special router is required to create L3PDUs.
D. L3PDUs are L2PDUs that have been divided into cells.

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SMTP is a protocol that
A. Defines the exchange of text and graphical information over a network.
B. Manages the distribution of e-mail over networks that use TCP/IP.
C. Monitors networks for activity and trouble.
D. Exchanges files over the World Wide Web.
Answer: B
Which part of the softswitch serves as an interface between networks with different
protocols?
A. Media gateway
B. Media gateway controller
C. Signaling gateway
D. Service managements platform
Answer: A
Which type of network server is used to run components of a distributed
application?
A. Communication server
B. File server
C. Application server
D. Distribution server
Answer: C
The main types of VPN access include which of the following methods?
A. Intranet VPN
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B. Remote access VPN
C. Extranet VPN
D. All of the above
A connection between a public network service provider and another public
network service provider is a
A. Permanent virtual circuit.
B. User network interface.
C. Switched virtual circuit.
D. Network-to-network interface.
If you want to track the cost of long distance calls, the feature you use is called
A. SMDR
B. CAR
C. LLCR

D. LCR
Answer: A
Sending a fax via a VoIP gateway is
A. A half-duplex transmission.
B. A TCP/IP transmission.
C. Both a and b.
D. None of the above.
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Which of the following is a voice/data transmission technology that can be
purchased at either basic rate interface (BRI) or primary rate interface (PRI)?
A. Terminal emulation
B. X.25
C. ISDN
D. T3
Answer: C
What is convergence?
A. The combination of voice, video and traditional data on to a single access circuit
B. The combination of TCP and IP to form TCP/IP
C. Linking several LANs into one MAN
D. None of the above
Answer: A
Which of the following statements is false?
A. Routers are more sophisticated than bridges.
B. Bridges can translate protocols from one type of LAN to another.
C. Bridges read the packet's destination and send the packet toward the proper LAN.
D. Routers are capable of selecting the best of several possible paths for a packet.
SNMP is a program that
A. Allows a computer to emulate a dumb terminal attached to a remote host.
B. Provides the ability to exchange files between remote computers.
C. Monitors networks for activity and trouble.
D. Defines the exchange of text and graphical information over the network.
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Answer: C
The following precaution is not required for using PC phones
A. Increased traffic on the LAN
B. Emergency power required for voice traffic users
C. Special cabling for PC phone LAN connections

D. Additional training for PC phone users


Answer: D
The use of a PC phone can result in major cost reductions for
A. Voice training
B. Power consumption
C. Cabling
D. Installation
Answer: C
Which of the following is NOT a requirement for SDSL?
A. A phone line that is not being shared with voice or fax
B. A router
C. 2B1Q line coding
D. All of the above are required.
Answer: D
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Which VoIP application uses a gateway to allow a single phone line to carry one or
more calls, in addition to transmitting PC data?
A. Call center IP telephony
B. IP local line doubling
C. IP-based public phone
D. All of the above
Which of the following statements is true?
A. If a network has high jitter, the overall effect is a long perceived delay in the voice
stream.
B. The destination gateway holds all voice packets temporarily in its jitter buffer before
sending them.
C. The average network delay plus the jitter buffer hold time equals the total delay.
D. All of the above.
Answer: D
Which of these statements is true?
A. PC phone operation is transparent to the user and does not require retraining on
phone
techniques.
B. VoIP gateways allow telecommuters without PCs to use line doubling.
C. In current business settings, PC phones are only in the early stages.
D. All of the above.
All of the following applications require a gateway except
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A. PC phone to PC phone.
B. IP-based public phone service.
C. IP local line doubling.
D. Enterprise toll-bypass.
Answer: C
Which of the following is a path that carries a call in BISDN?
A. Virtual path
B. Virtual channel
C. Physical path
D. Physical channel
Answer: B
How does cell relay control delay?
A. Small, variable frame size
B. Large, fixed frame size
C. Large, variable frame size
D. Small, fixed frame size
What is the process of carrying out a private, point-to-point connection in an
existing public network?
A. Spoofing
B. Tunneling
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C. TCP synch
D. Burrowing
Examples of bus-based networks include
A. Ethernet and token ring.
B. AppleTalk and token ring.
C. Token ring and LocalTalk
D. Ethernet and AppleTalk.
Answer: D
Which of the following can interfere with an infrared transmission?
A. Too much light
B. EMI
C. RFI
D. Crosstalk
Answer: A
Cellular subscribers represent
A. Only 5 percent of the total voice users.
B. The largest growth in absolute numbers over the last decade.
C. A declining segment of the telecommunications market.
D. The most exciting area of Internet access innovation.
Answer: B

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ATM enterprise network consolidation
A. Provides companies with online learning and secure remote access.
B. Allows users in a traditional LAN to communicate in an ATM environment.
C. Combines LAN and WAN with various QoS levels into one integrated ATM box.
D. Enables Internet class-of-service offerings and virtual private intranet services.
The CO switch provides power for
A. Analog station sets.
B. Digital station sets.
C. Tie lines.
D. Key service units.
Answer: A
CPE is
A. Owned by the ILEC.
B. Owned by a CLEC.
C. Owned or leased by the end user.
D. Provided by the IXC.
Answer: C
Which of the following is NOT part of a fiber optic cable?
A. Highly refractive cladding
B. Opaque plastic sheath
C. Glass or plastic core
D. Copper shielding
Answer: D
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A common source of delay in moving information rapidly through packet switches
is
A. Waiting for the entire frame to enter the switch.
B. The delay when an error is detected in a packet.
C. Reading the destination address in the frame.
D. All of the above
What is the major difference between SMDS and frame relay?
A. Frame relay addresses are in E.164 format.
B. In SMDS, the connection between two points must be in the router tables.
C. Frame relay allows for any node to "dial" another node and transmit between them.
D. SMDS is connectionless.
Which of the following is NOT true about signaling links?

A. Signaling links are provisioned in pairs in case of failure.


B. Signaling links are considered out-of-band signaling.
C. Signaling links are usually T1 dedicated circuits.
D. Messages relating to a given call may use different signaling links.
Cost tradeoffs between switching and _______________ determine the size of a wire
center.
A. Fiber optic cable
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B. Digital radio
C. Copper loop access plant
D. Digital and analog technologies
Answer: C
A bridge can
A. Connect multiple LAN segments to each other or to a WAN.
B. Route traffic on the Level 2 LAN protocol.
C. Aggregate and convert data into frame relay packets.
D. Provide very simple mapping of DCLIs to other addresses.
Answer: B
Which of the following is NOT a part of the function of a softswitch?
A. Separating the call control functions of a phone call from the transport layers that
carry it
B. Providing an alternative to the PSTN for IP traffic
C. Managing traffic that contains a mixture of voice, fax, data, and video
D. Serving as the operational control mechanism for the NGN
The G.711 and G.722 standards relate to ___ for audio transmissions.
A. Pulse code modulation
B. Port-oriented multiplexing
C. Bandwidth compression
D. Packet prioritization
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Answer: A
Which of the following is NOT true of ADSL, but is true of SDSL?
A. ADSL uses 2B1Q line coding.
B. ADSL can share a phone line with voice.
C. ADSL provides equal bandwidth downstream and upstream.
D. ADSL can provide simultaneous voice and data transmissions.
What is the function of the media gateway?

A. Serves as an interface between networks with different protocols


B. Translates telephone-signaling messages for transmission-over-packet data
networks
C. Directs voice-over-packet building blocks and validates user accounts
D. Supports management services for customer databases
Answer: A
Which of the following are NOT services provided by a modern-day LAN?
A. Shared database
B. Interstate connectivity
C. Shared printers
D. Internet connection
Answer: B
A PBX is
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A. A switch.
B. A simplified line sharing device.
C. An analog multiplexer.
D. Owned by the telco.
Answer: A
MMDS signals
A. Run on only unlicensed channels.
B. Can reach transfer rates as high as 53 Mbps over unlicensed channels.
C. Are divided into 99 digital channels, each transmitting at an average of 10 Mbps.
D. Are not functional unless they are within the line-of-site.
Answer: C
In this type of attack, the hacker assumes the identity of someone who can be
trusted with confidential information.
A. Packet sniffing
B. Data theft
C. Identity spoofing
D. Port scanning
Which of the following is NOT true about SIP?
A. Stands for SMDS interface protocol
B. Is defined by IEEE 802.6
C. Is based on AAL 3/4
D. Supports only connection-oriented transmissions
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Erlang B extended is used when


A. Blocked calls are queued.
B. Blocked calls are denied.
C. Blocked calls result in customer retries.
D. Blocked calls go to a "call back later" announcement.
Which device regenerates the signal from one LAN cable to another, extending its
range?
A. Repeater
B. Bridge
C. Router
D. Gateway
Which of the following fault tolerance methods provides protection from failure of
either a disk controller or a hard disk?
A. Disk duplexing
B. Disk striping with parity
C. Disk striping
D. Disk mirroring
Which of the following is used to reduce bandwidth consumption?
A. Silence suppression
B. Compression
C. Trunk duty cycle
D. All of the above
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Answer: D
Which of the following is NOT true about softswitches?
A. Softswitches perform the same functions as a traditional central office switch.
B. Softswitches require a separate media gateway and service management platform.
C. Softswitch operations become transparent to end users.
D. Softswitches combine the functionality of a Class-5 telephone switch and VoIP
gateways.
Answer: B
What is a benefit of a centralized unattended faxing system?
A. High-volume broadcast faxing
B. Batch faxing during off-peak hours
C. Integration into database management systems
D. All of the above
In order to provide amplification with lower noise and distortion
A. The signal is companded.
B. The signal is split into transmit and receive paths.
C. Load coils are eliminated from the transmission system.
D. Full duplex copper loops are used.

Answer: B
Standards developed by the IEEE under the 802.X heading relate to
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A. Modems.
B. PSTN servers.
C. LANs.
D. Data terminal equipment.
Answer: C
What optical transport standard defines multichannel LAN transmission at greater
than 45 Mbps?
A. FDDI
B. Frame relay
C. ISDN
D. SONET
What is NOT true about connection-oriented service?
A. It exists only if the end points of the connection have been previously defined.
B. Frame relay is considered a connection-oriented service.
C. If the connection between two points is not in the router tables, the points cannot
exchange data.
D. It is similar to the public switched telephone network.
What does the codec do to avoid conversation delays?
A. It converts analog voice signals to digital.
B. It re-transmits corrupted voice packets.
C. It divides the voice signal into talk spurts.
D. All of the above.
Answer: C
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Which standard defines both ad hoc mode and infrastructure mode for wireless
networks?
A. 802.4
B. 802.6
C. 802.8
D. 802.11b
Answer: D
Which of the following statements is true?
A. Increasing the jitter buffer hold time increases VoIP quality of service.

B. When a packet is delayed too long, the originating gateway starts putting packets
into
its jitter buffer.
C. The jitter buffer hold time is determined by the longest jitter.
D. All of the above.
Answer: C
Which of the following best describes the key to SNA LU6.2 and PU2.1?
A. All communications are processed by a host mainframe.
B. Personal computers on a LAN can emulate terminals.
C. All computers on the network communicate as peers.
D. They support IEEE 802.3 (ethernet) connections.
Which of the following is a channel where no physical bandwidth is allocated until a
connection is requested?
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A. Access circuit
B. Physical channel
C. Switched virtual circuit
D. Logical channel
Which operating system has the smallest memory requirement?
A. MVS
B. OS/2
C. UNIX
D. MS-DOS
Answer: D
Digital loop carriers support
A. Digital load coils.
B. High-bandwidth data services.
C. D type channel banks.
D. Frequency-division multiplexing.
Answer: B
Which task is performed by the codec?
A. Reducing the size of the voice signal for faster transmission
B. Dividing speech into talk spurts
C. Re-expanding the voice signal when it reaches its destination
D. All of the above
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What series of standards define video transmissions?


A. T.120
B. G.7xx
C. H.26x
D. All of the above
Answer: C
Which hardware factors affect system performance?
A. Processor speed, monitor size, and sound card memory
B. System memory size, processor speed, and disk access speed
C. Disk access speed, PC card bandwidth, and system memory size
D. Sound card memory, monitor size, and PC card bandwidth
One method of ensuring adequate quality for VoIP is to negotiate the following with
the network vendor
A. A measurable SLA.
B. Adequately sized PVCs.
C. Web-enabled management tools.
D. DiffServ protocols at the network edge.
Answer: A
What is the function of a modem?
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A. Transmit voice conversations across the digital network
B. Transmit digital information across the voice network
C. Increase transmission speeds for voice conversations
D. Allow simultaneous voice/data transmissions
Which of the following statements about programming languages is most accurate?
A. MS-DOS is used by very few programmers for CTI.
B. The single-tasking constraints of MS-DOS make it a poor operating system choice
for
CTI.
C. MS-DOS is able to generate multitasking CTI systems.
D. Skilled programmers are able to generate efficient CTI systems in MS-DOS.
Answer: D
What is the ultimate goal of CTI?
A. More efficient call handling
B. More efficient computer utilization
C. Less expensive telecommunications
D. Connectivity
Answer: A
A token becomes a frame when it is
A. Emptied of user data.
B. Filled with user data.
C. Filled with address and control information.

D. Emptied of address and control information.


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Software that addresses an application program to request and carry out
lower-level services is known as an
A. SVD.
B. MVIP.
C. API.
D. IVR.
When two Ethernet nodes both vie for network access at the exact same time, their
requests collide. The result is
A. Each node delays a random period, then tries again.
B. The collision crashes the network.
C. The node with the higher priority gains access.
D. The node with the token gains access.
Answer: A
What is NOT true about OAM&P?
A. OAM&P is the ability to manage a complex network system such as SONET.
B. OAm&P stands for operations, administration, maintenance, and provisioning.
C. OAM&P enables the network manager to set up, tear down, and analyze bit streams
inside the SONET network.
D. OAM&P replaces a standard-based network management system (NMS).
Installing a voice board inside a personal computer and connecting the PC to your
telephone system is called
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A. Client/server computer-telephone integration.
B. Desktop computer-telephone integration.
C. Host-based computer-telephone integration.
D. This technology is currently not available.
Like the physical bus topology, the physical ring topology
A. Joins a single cable to form a continuous loop.
B. Connects all nodes along a single cable.
C. Uses a central concentrator.
D. Does not broadcast signals.
How does SMDS accommodate voice transmissions?
A. SMDS does not accommodate voice transmissions.
B. SMDS has a small number of corrupted packets.
C. SMDS has voice compression technology.

D. Low delay is a goal for SMDS.


Why are store-and-forward fax systems an attractive solution for companies
wanting to manage high-volume fax activity?
A. Provide low-volume broadcasting
B. Performs batch faxing during off-peak hours
C. Cannot integrate into database management systems
D. Not a centralized system
Which generation of wireless technologies can provide broadband circuit and
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packet data access up to 2 Mbps?
A. 1G
B. 2G
C. 3G
D. All of the above
ITU-T G.165 is the industry standard for
A. Silence suppression.
B. Bandwidth consumption.
C. Echo cancellation.
D. Packet prioritization.
Answer: C
Which of the following are not common VPN security threats?
A. Packet sniffing
B. Data theft
C. Trojan horses
D. Port scanning
Which of the following is NOT a benefit of softswitches?
A. Allow providers to easily expand their networks and services
B. Allow new services to interoperate with legacy databases
C. Based on closed systems architecture to provide stability
D. Interoperability across the PSTN and the IP networks
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The token bus access method is also known as which IEEE standard?
A. 802.3
B. 802.4
C. 802.5
D. 802.6

Answer: B
Ethernet LANs use which of the following?
A. CSMA/CA
B. CSMA/CD
C. Token passing
D. Token bus
BISDN switches route calls based on
A. Address information carried in the cell.
B. Virtual channel and virtual path information in the cell.
C. Overhead information carried on a separate channel.
D. Virtual channel identifier.
What does the H.323 standard define?
A. How to transmit information and control conferencing
B. How to negotiate common capabilities between two ends
C. How an audiographic call is set up across the network
D. All of the above
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What is true about the DSLam?
A. The DSLam is used to connect multiple DSL users to a low-speed network.
B. The DSLam sits on the customer premises.
C. Characteristics of the copper wires do not affect DSL.
D. The physical length of the connection to the DSLam is the primary factor affecting the
speed available.
Answer: D
Which of the following describes a script language?
A. It is a low-level programming language such as C.
B. It edits commands into forms or screens.
C. It requires only moderate programming skills.
D. It uses a form-based interface to generate input.
Answer: C
With regard to CTI applications, what does SVD stand for?
A. Serial voice delivery
B. Simultaneous voice-data
C. Simulated voice delivery
D. Speech voice delivery
Answer: B
One method used to translate an analog voice or fax signal into a digital signal is
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A. TDM.
B. ITSP.
C. PCM.
D. TCP/IP.
Answer: C
Which of these statements about PC phones is true?
A. PC phones enable new applications using the Internet.
B. PC phones retain the paradigm of centrally wired phones.
C. PC phones do not need a gateway to call legacy phones.
D. All of the above.
Which of the following affect VoIP quality of service?
A. Packet prioritization and segmentation
B. The codec reproducing natural sounding speech with little delay
C. Silence suppression and echo cancellation
D. All of the above
Splitterless DSL, in which splitting is done remotely, is called
A. SDSL.
B. DSL Lite.
C. VDSL.
D. ADSL.
What is NOT true about the DSLam?
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A. The DSLam is used to connect multiple DSL users to a high-speed network.
B. The DSLam sits inside the local telephone company central office.
C. Characteristics of the copper wires do not affect DSL.
D. The physical length of the DSLam is the primary factor affecting the speed available.
XMODEM is an example of a protocol using what type of error checking?
A. CRC
B. Parity
C. Checksum
D. Cyclic redundancy
Answer: C
All of the following are ATM applications except
A. Web browsers.
B. Residential broadband networks.
C. Multimedia virtual private networks.
D. ATM workgroup and campus networks.
What advantages do application generators have over programming languages?
A. Application generators can generate CTI applications much faster than programming
languages can.

B. Application generators can generate GUI-based systems, but programming


languages
cannot.
C. Application generators can generate Windows CTI applications, but programming
languages can generate applications only for UNIX.
D.
Application generators can generate CTI applications for all configurations, but
programming languages can generate applications only for host-based architectures.
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Which of the following is NOT true about TCP/IP?
A. The IP address identifies your system in a TCP/IP network.
B. TCP/IP provides error check, and alerts the sender if it detects corrupt packets.
C. IP services are traditional and new services using IP as the delivery mechanism for
data.
D. The IP address allows packets to travel across networks to the correct destination
Which interrupts DSL by benefiting voice spectrum frequencies at the expense of
the frequencies above 3.6 kHz?
A. Bridge tap
B. Loading coil
C. Cross-over
D. Echo
You have business continuity as a means of improving security in the CO. What is
the second concern you should address?
A. Employee education
B. Reporting processes
C. Intrusion detection
D. Hackers
Answer: C
Business telephones attached to PBXs use ________ signals to transfer information.
A. Digital
B. Virtual
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C. Analog
D. Digital or analog
A form of free space transmission that has a range of up to 100 km is
A. Infrared.
B. Microwave.

C. Satellite.
D. Radio frequency.
Answer: B
What does the H.323 standard define?
A. How to transmit information and control conferencing
B. How to negotiate common capabilities between two ends
C. How an audiographic call is set up across the network
D. All of the above
Answer: D
What happens during fax demodulation?
A. The originating gateway converts a digital fax to analog.
B. The originating gateway converts an analog fax signal to digital.
C. The destination gateway converts a digital fax signal to analog.
D. The destination gateway converts an analog fax signal to digital.
Answer: B
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Which of the following QUESTION NO:s might you ask about application generators
when
you consider purchasing CTI tools?
A. How easy is it to use the program's features day after day?
B. Can you record and edit speech messages and their scripts without leaving the main
program?
C. How many voice lines can be supported in a single PC?
D. What do the script language statements look like?
Answer: A
In broadband LANs, what is remodulation?
A. Retransmission of lost messages
B. Conversion of messages from one frequency to another
C. Conversion of signals from analog to digital format
D. Conversion of signals from digital to analog format
Excessive collisions can be a problem when using which access method?
A. Token passing
B. CSMA/CA
C. NetBEUI
D. CSMA/CD
DWDM
A. Is not a good technique for transmitting video, multimedia, and voice.
B. Increases the capacity of fiber optic transmission systems by adding additional fibers.
C. Carries each signal at a constant rate.
D. Stands for dense wave-division multiplexing.
Answer: D

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What channel rates do transmission structures for BISDN support?
A. OC-3
B. OC-12
C. OC-3 and OC-12
D. None of the above
Answer: C
The TCP/IP network access layer
A. Supports file transfers.
B. Ensures reliability of data transfer.
C. Handles data exchange from host to host.
D. Allows transfer of data across gateways.
Answer: C
Which of the following is NOT an ATM transport speed
A. DS1
B. DS3
C. OC1
D. OC3
Answer: C
Which of the following are disadvantages of a tree topology?
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A. The hub represents a central point of failure.
B. Problems are difficult to isolate.
C. No backbone cable is used.
D. The number of redundant links makes it expensive to implement.
Answer: B
All of the following are ATM applications except
A. Internet backbones.
B. Multimedia virtual private networks.
C. ATM enterprise network consolidation.
D. Web browsers.
What is the correct definition of a transmission protocol?
A. Hardware settings that control the devices that define a communication standard
B. Rules that define the internal architecture of devices such as modems and
CSU/DSUs
C. Software settings that control hardware devices during data transmission
D. Rules that define a specified communication function

Answer: C
SIP
A. Stands for SMDS interaction protocol.
B. Is defined by IEEE 802.3.
C. Is based on AAL 3/4.
D. Supports only connectionless transmissions.
Answer: C
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Ground start signaling is used for
A. Address signaling.
B. ISDN phone supervision.
C. Basic analog phones.
D. Most PBX trunks.
Answer: D
What is the term for the maximum average percent of time that a trunk is active?
A. Trunk duty cycle
B. Carrying capacity
C. Residual capacity
D. Bandwidth consumption
Answer: A
Which of the following are examples of frameworks for designing communications
protocols?
A. OSI and DOS
B. DOS and TCP/IP
C. TCP/IP and Windows
D. OSI and TCP/IP
Answer: D
Which of the following notifies the receiving device that it should initiate congestion
avoidance procedures?
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A. Bursting
B. Oversubscription
C. FECN
D. BECN
Where is the PBX most commonly placed with relation to the CTI computer?
A. In front of the CTI computer.
B. Behind the CTI computer.

C. The CTI computer and PBX are not connected.


D. It does not matter.
Answer: A

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