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Table of Contents
Executive Summary.........................................................................................................................3
1

Big 5 Personality Test..............................................................................................................4

Big 5 Personality traits.............................................................................................................4

2.1

Open to Experience: (innovative and creative people).....................................................4

2.2

Conscientiousness: (Organized)........................................................................................4

2.3

Extrovert: (outward open to people).................................................................................5

2.4

Agreeableness: (Cooperative)...........................................................................................5

2.5

Neuroticism: (Emotional and Nervous)............................................................................5

Big Five personality Traits at Malaysian Airlines...................................................................5

3.1

Malaysian Airlines Scenario.............................................................................................5

3.2

Openness to Experiences..................................................................................................6

3.2.1
3.3

Conscientiousness.............................................................................................................7

3.3.1
3.4

Sample items asked to assess trait.............................................................................9

Importance of personality traits for Malaysian Airlines..........................................................9

4.1

Sample items asked to assess trait.............................................................................8

Neuroticism.......................................................................................................................8

3.6.1
4

Sample items asked to assess trait.............................................................................8

Agreeableness...................................................................................................................8

3.5.1
3.6

Sample items asked to assess trait.............................................................................7

Extrovert............................................................................................................................7

3.4.1
3.5

Sample items asked to assess trait.............................................................................7

Conclusion........................................................................................................................9

Developing a Career Goal.....................................................................................................10

Application of the Motivational Theories..............................................................................10

Maslows Hierarchy of Need.................................................................................................11

Conclusion.............................................................................................................................11

References..............................................................................................................................13

Executive Summary
The aim of the study is to analyze a business scenario, where possible personality traits like
extrovert, introvert, and management style has been adopted with a view to normalizing the
employee-management relations and enhancing the efficiency and effectiveness of the concerned
organization.
For the purpose of the assignment the well-recognized and highly controversial organization over
the past few years has been adopted namely Malaysian Airlines. The reason behind the selection
is laid under the fact of its diversity in employees portfolio and changing management dynamic
with increased globalizations as a benchmark for organization. The overall personality traits and
changing scenarios can be best elaborated here in the assignment in their respective sections. The
first half of the assignment is concerned with the management style: a changing model. While,
the personality traits have been discussed in the organizational context with due analysis. The
latter half of the assignment is devoted to the individual career with the help of analysis and
motivational theories how one can achieve the set target according to the theories application and
changing conflict resolution with due details regarding the emerging conflict and their
resolutions.

Part 1
1

Big 5 Personality Test

The Big 5 temperament traits, additionally called the 5 factor model (FFM), may be a model
supported common language descriptors of temperament (lexical hypothesis). These descriptors
square measure classified along employing a applied math technique referred to as correlational
analysis (i.e. this model isn't supported experiments). This wide examined theory suggests 5
broad dimensions employed by some psychologists to explain the human temperament and
psyche (Holden, 2001). The 5 factors are outlined as openness to expertise, conscientiousness,
suitableness, agreeableness, and neurosis, typically listed below the acronyms OCEAN or
CANOE. Below every planned world issue, variety of related and a lot of specific primary
factors square measure claimed. Lets say, suitableness is alleged to incorporate such connected
qualities as sociability, costiveness, excitement seeking, warmth, activity, and positive emotions.

2
2.1

Big 5 Personality traits

Open to Experience: (innovative and creative people)

Open to experience people are the kind of extroward but they have a lot of the experience as they
indulged to the matter of the fact and could have the ability to determine the matter as the
possibility increases and it have the possible matter related to the determination of the existence
and have the matter of the possible determination and could have the possibility of the
development.
2.2

Conscientiousness: (Organized).

These people are the conscientious which can have the power to perform the goal of the
development of the policy making and can determine the matter as they have to be. In other
terms the business would have been loud to develop the matter in such a term that it would have
the sensitivity to the matter regulating in the phenomenon.

2.3

Extrovert: (outward open to people).

These people are the one who perform job in such a manner that involve many people arounf
them and also take them to the possible nature of the development similarly the business minded
people can have the ability to determine the success from the source of the such individual which
can transform the reliability of the individual (Robbins and Coulter, 2005).
2.4

Agreeableness: (Cooperative)

These people are have a friendly behavior and can determine the matter as their own. They are
usually helpful and also contentious and also have open eyes they can help you when ever you
want them to help (Holden, 2001). They are also termed as the most effective when it comes to
the job performance and determination of the organizational goal and theory development.
2.5

Neuroticism: (Emotional and Nervous)

These are the emotionally stable people and can be determine to perform the risky job either high
or acute problems of the emotional disorder and selflessness (Holden, 2001). The person
involved in this have a emotional stability which can react as a safeguard to honor the matter
when it comes to the individual life span.

3
3.1

Big Five personality Traits at Malaysian Airlines

Malaysian Airlines Scenario

Malaysia Airlines is dealing with such employees who are having some serious issues that are
affecting the organizational culture and its efficiency, although airlines are the most diverse place
that has employees from different backgrounds, individual conflicts, interpersonal conflicts and
some of them were not even comfortable with the how this organization works (Robbins and
Coulter, 2005). Many employees thought that the management is having hard and fast rules,
though its not possible for everyone to cope because the nature of their work is quite versatile, it
changes according to the nature of their customers.(Elder, 2015) Of course its the only place that
has the most diverse customers who come from different background and try to get out this place
as soon as possible. Management in this case should focus on how to facilitate them. Senior
managers were having serious personality conflicts with their subordinates; it is causing a range
of interpersonal conflicts. Most of the staff thinks that their organization has more autocratic

structure which forces them to work in certain conditions. It is even more annoying for some of
the employees as they were discriminated due to political reasons that mostly end up in courts.
Malaysian airlines was having so much issues at the same time that it was almost impossible to
get things done more efficiently. Employees in same tiers have made their own groups and have
started to take matters in their own hands (Kindler, 2009). There is a communication gap among
management levels and trust deficit among employees. Such organizational culture is promoting
an environment that makes difficult to work. Such environment is raising more conflicts as its
affecting the productivity of them employees. Most employees are not happy with current
management style and thus de-motivate them to work. Such employees are not good at dealing
customers as they know that their hard work will not be awarded. (Ybema, 2011) Malaysian
airlines were the most little preferable airline among customers now. Senior staff is only focused
on tasks assigned to them. As it previously mentioned that their focus was maintain to perform
their daily duties rather than facilitating the customers which was causing more customer
dissatisfaction.
3.2

Openness to Experiences

At the Malaysian airlines the Openness to experience people are those who have the ability to
enrich and transform the existing order of the usual practices with the possibility of the matter
that could have the confirmation of the matter related to the insertion of the business kindness
and have the matter possibly arisen to the development of the new methods to the busiess
operation (Holden, 2001).
Such people are the backbone of the airline as they perform the best possible opportunity to
determine the matter and could have possibility be united to the development of the new methods
of the operations (Benfari, 1995). They prefer the policies of tolerance and have a cognitive
style.
These people prefer the simple over the complex, plain over the tough and straight over the
subtle for the identification of the people at the Malaysian Airline the Following questions have
been asked from the employees so that they may ask the question of the importance (Benfari,
1995).

3.2.1 Sample items asked to assess trait

Do you have a vivid imagination?
Do you have excellent ideas?
Can you understand things quickly?
Do you use difficult word in the ordinary or routine practices?
Do you feel like you have too many ideas?
Do you have any difficulty in understanding abstract ideas?
3.3

Conscientiousness

They are the dutiful people who can and do act diligently in managing the operation of the
business and have the perfection in the possible reunion of the matter of the preferences and have
the ability to work and do the work dutifully in a similar possible way of the business objective
and should have the price of the performance of the business operations (Robbins and Coulter,
2005).
3.3.1 Sample items asked to assess trait
Do you always prepared for something?
Do you pay attention to the details?
Do you get done chore as soon as possible?
Do you like being instructed?
Do you maintain a schedule?
Do you seek perfection in your work?
3.4

Extrovert

Extrovert people are those who have relation with people they act and respect the intention of the
people and usually have the power to dominate the other (Kindler, 2009). In the similar matter
of the occupation in this mater. Similarly the business has the power to determine the business
and they are too-found of handling the people. At Malaysian airlines the business has the key

term and could have the possibility of the matter in the similar occupation and have a reasonable
factor. The following question have been asked to quantify the results.
3.4.1 Sample items asked to assess trait
Do you claim that you are the life of the party?

Do you like being the center of the attention in a gathering?

Do you feel comfortable in the people?
Do you initiate the conversations?
3.5

Agreeableness

Agreeable people are the policy implementer who hold the order and execute the matter as soon
as possible in the timely manner. In the matter of the personal and determinant aspects the people
around the shop have a keen aspect of the liveliness and have a suitable inpresson in the
organization such as Malaysian Airlines (Ybema, 2011).
The following question have a positive response when it comes to the people who have a trait of
agreeableness.
3.5.1 Sample items asked to assess trait
Do you have no interest in people?
Do you sympathies with the other people?.
Do you have a soft heart?
Do you take up the time of the others?
Do you feel no emotions ever where?
3.6

Neuroticism

It is the tendency of occurrence of negative emotions including anger, anxiety, or depression. It is

also called emotional instability (Ybema, 2011). People who score high in the this trait are

emotionally repressive to the regress. They are most likely to interpret the ordinary course of the
situations.
3.6.1 Sample items asked to assess trait
Do you get irritated easily?
Do you get stressed out easily?
Do you get upset easily?
Do you have frequent mood swings?
Do you worry about things?
Do you have much more anxious than most people?
Do you feel relaxed most of the time?
Do you seldom feel blue?

Importance of personality traits for Malaysian Airlines

At Malaysian Airlines the role of the organizational cultural in directly affected by the
dependency of the said role on the organizational ability to rate its employees according to the
personality tests in which they are lying. Malaysian Airlines culture affects both the success and
failure of an organization because eventually it is shaping the behavior of employees.
Furthermore their leadership approaches are also directly dependent on these factors from where
they can take a turn and made the country available to the stated factors.
4.1

Conclusion

The people in Crew were most of the time found extrovert in the Airline study, where as most of
the technical crew was open to the experience. On the other hand the Airline showed us a
divergent aspect of the operations by inflicting the neuroticism in the office operations and the
contentious people in the policy making and governance.

Part 2
5

Developing a Career Goal

Developing a career may lead to individual life career path and have the ability to define the
career of the individual for the purpose of assignment the individual career of a fresh graduate is
chosen. Who seek a entry level job to the attainment of mid level management position usually a
mid level manager and have the ability to transform his/her career into a success.

Application of the Motivational Theories

The fresh graduate who is seeking a career in the organization with a aim of achieving the goal
of the mid career management and have been keen to the development. In such case he will be
perfectly demonstrating the application of the Maslows Hierarchy of need as a whole.
For example, he will be seeking a entry position to ensure his her daily life doing and have the
ability to do what he is planning to do so in such a manner the individual have been keen to the
development of the life necessities. These will come under the physiological needs of the
individual. Afterwards the individual will be seeking for the safety from the external egression
and other factor including the protection from th external harm andthen eventually he will seek
socialization where he is dwelling. So in nut shell the individual will b keen to the development
of the scenario and may have been able to demonstrate the ability of the factor which can
transform him.
After such experiences, he will try to acquire the esteem need and then eventually the self
actualization will encounter the self actualization need the similar experiences can be demanded
by the matter of the availability. It is also worth mentioning that the individual will have the
power to experience all the stages once he or she will be inducted in the matter so that the quality
of the matter can be changed and adopted by the reliable factors.

Maslows Hierarchy of Need

Maslows hierarchy of need determine the relationship between the individual and its needs
which can be accomplished only with the help of the matter of the necessary importance and
should have been keen to the development of the individual life span accomplishment.
He argue that the life of the individual is directly dependent of the fact that the individual will
seek a reliable goal over the course of the entire life including the job they play and the matter
they have in their mind and association of the business environment Maslow, 2000).

Figure 1: Maslows Hierarchy of Need

Source: https://careersintheory.wordpress.com/2010/01/20/classics-maslows-hierarchy-of-needs/

Conclusion

The individual seeking a organizational job will be aiming to acquire the mid career level
management position in the first five years and he must have the power to demonstrate the

eventual delegation and the power to achieve the results as directed by the Maslows hierarchy of
need theory. From the initial step to the achievement of the goal the individual can lead the way
forward and he will be quite associated to overcome the matter of the fact that the indicial
develop and seek a similar goal over the desired period of the time.

References

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