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Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Al Jay Mejos
Hayanisah Sarip
Nuruddin Dipatuan
Assertive Behavior
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Al Jay Mejos
Lady Ann Ligue
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Task
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Levels of Conflict
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Organizational Change
Threats to Status
Contrasting Perceptions
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Lack of Trust
Incivility
Personality Clashes
Mutual respect, empathy, and caring are the glues that hold
work groups together, yet many organizations report that
they are being torn apart by rudeness and a lack of
common courtesy.
Difficult Tasks
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Effects of Conflict
Conflict
is often seen by
participants as destructive, but
this is limited view. In fact if all
conflict with co-workers is
avoided, each party is likely
deprived of useful information
about the others preferences
and views.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
A Model of Conflict
Win
Win-Lose
Win-Win
Individual As outcome
Lose
Lose-Lose Lose-Win
Lose
Win
Individual Bs outcome
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
A Model of Conflict
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
A Model of Conflict
Participant
intentions conflict
outcome are a product of the
participants intentions, as well
as their strategies.
Resolution
strategies intentions
help participants select their
strategies.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
A Model of Conflict
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
A Model of Conflict
Confronting
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Assertive Behavior
3. Empathize.
4. Offer problem-solving alternatives.
5. Indicate consequences
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Interpersonal orientations it is a
dominant way of relating to people.
Four
possible interpersonal
orientations:
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Effects of Power Bases
Organizational Politics
Im OK Youre OK.
Summary
Q&A Portion
Facilitating
Interpersonal
facilitation it is the
capacity to focus on others personal
needs, sensitiveness, and
idiosyncrasies and then work to keep
conflict under control and
collaboration high among team
members.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Building
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Stroking
Stroking
is defined as
any act of recognition for
another.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Stroking
3 Types of Recognition:
Physical
Verbal
Non-verbal contact
between people
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Stroking
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Stroking
Probable
Relationships of
Interpersonal Orientations with
Conflict Resolution Strategies
and Behavior
Interpersonal
Orientation
Conflict
Resolution
Strategy
Probable
Behavior
Avoidance
Non-assertiveness
Smoothing
Non-assertiveness
Forcing
Aggressiveness
Im OK Youre OK.
Confronting
Assertiveness
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Power
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Types of Power
Personal
Power
Expert Power
Legitimate Power
Reward Power
Coercive Power
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Types of Power
Personal
Power
which is also called referent power,
charismatic power, and power of
personality, comes from each
leader individually.
It is the ability of leaders to
develop followers from the strength
of their own personalities.
They have a personal magnetism,
an air of confidence, and a
passionate belief in objectives that
attract and hold followers.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Types of Power
Expert
Power
which is also known as the
authority of knowledge, comes
from specialized learning.
It is power that arises from a
persons knowledge of and
information about a complex
situation.
It depends on education, training,
and experience, so it is a important
type of power in our modern
technological society.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Types of Power
Legitimate
Power
which is also known as position
power and official power, comes
from higher authority.
It arises from the culture of society
by which power is delegated
legitimately from higher
established authorities to others.
It gives leaders the power to
control resources and to reward
and punish others.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Types of Power
Reward
Power
It is the capacity to control and
administer items that are valued
by another.
It arises from an individuals
ability to give pay raises,
recommend someone for
promotion or transfer, or even
make favorable work
assignments.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Types of Power
Coercive
Power
It is the capacity to punish
another, or at least to create
perceived threat to do so.
Managers with coercive power
can threaten an employees
job security, make punitive
changes in someones work
schedule or at the extreme,
administer physical force.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
must be sensitive to
how employees respond to the
use of power bases.
Resistance
Compliance
Commitment
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Organizational Politics
Organizational
Politics
refers to intentional behaviors
that are used to enhance or
protect a persons influence
and self-interest while also
inspiring confidence and trust
by others.
attempts to influence others
using discretionary behaviours
to promote personal objectives
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Organizational Politics
Four
socially astute
Having interpersonal influence
Creating useful networks
Expressing sincerity
Being
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Organizational Politics
Four
Socially
Interpersonal
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Organizational Politics
Four
Networking
Apparent
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
4.
5.
6.
7.
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Identification
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
- a common tactic to
increase power wherein you join or
form interest groups that have the
same common objective. These
networks operate on the basis of
friendships and personal contacts,
and may provide a meeting place
for influential people.
Networks
- developing and
maintaining contacts among a group
of people with shared interest.
Networking
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
SUMMARY
+
QUESTION & ANSWER PORTION
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
- Proverbs 27:17
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Conflict in Organizations
Levels of Conflict
Sources of Conflict
Effects of Conflict
A Model of Conflict
Assertive Behavior
Facilitating Smooth
Relations
Stroking
Types of Power
Organizational Politics
Summary
Q&A Portion
Interpersonal Behavior
Conflict, Power and
Organizational Politics
A MANAGEMENT 12 ORGANIZATIONAL BEHAVIOR REPORT
GROUP 3: MEJOS SARIP DIPATUAN BLANCO LIGUE
Interpersonal Behavior
Conflict, Power and
Organizational Politics
A MANAGEMENT 12 ORGANIZATIONAL BEHAVIOR REPORT
GROUP 3: MEJOS SARIP DIPATUAN BLANCO LIGUE