ADARSHINSTITUTEOFMANAGEMENTAND

INFORMATIONTECHNOLOGY
DearRespondents,
Iamworkingonthetitle"ASTUDYONTHECHALLENGESANDOPPORTUNITIESOFE
BANKINGSERVICESAMONGDEFENCEPERSONNEL"formydissertation.Your
cooperationincompletingthisinformationwillmaketheresultsofthisstudymoreusefuland
beneficial.Allinformationcollectedisforresearchpurposeandwillbeconfidential.Irequest
youtokindlyspareyourvaluabletimeandbyrespondingtothequestionnairehonestly.Thank
youforyourcooperation.

EBANKINGQUESTIONNAIRE
1.NAME:

2.GENDER
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MALE
FEMALE
3.AGE:
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1825YRS
2630YRS
3140YRS
41&ABOVE
4.AREYOUADEFENCEPERSONNEL,IFYESTHENBELONGSTOWHICHFORCEOF
INDIA
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ARMY
NAVY
AIRFORCE
OTHERS

5.HOWMUCHISYOURINCOME(MONTHLY)?
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LESSTHAN20000
20000TO30000
30000TO50000
50000TO100000
100000ANDABOVE
6.WHATISYOUREDUCATIONQUALIFICATION
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BELOWHSCORHSC
GRADUATE
POSTGRADUATE
POSTGRADUATE/PROFESSIONAL
7.DOYOUHAVEABANKA/C
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YES
NO
8.INWHICHBANKDOYOUHAVEBANKA/C
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PSUBANK
PRIVATEBANK
FOREIGNBANK
COOPERATIVEBANK
9.WHATTYPEOFBANKA/C

10.AREYOUAWAREOFEBANKINGSERVICESOFFEREDBYYOURBANK?
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YES
NO
11.AREYOUAWAREOFTHEEBANKINGBENEFITS?
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YES
NO

12.WHICHOFTHEFOLLOWINGEBANKINGSERVICESAREPROVIDEDBYYOUR
BANK?
Tickallthatapply.
ATMBANKING
INTERNETBANKING
MOBILEBANKING
CREDITCARD/DEBITCARD(SPECIFY)
OTHERS(SPECIFY):
13.ISYOURBANKPROVIDINGANYSPECIALEBANKINGSERVICESFORDEFENCE
PERSONNEL?(IFYESSPECIFYTHESERVICE....)

14.DOYOUMAKEUSEOFEBANKINGSERVICESPROVIDEDBYBANK?
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YES
NO
15.IFYES,HOWFREQUENTLYDOYOUUSETHESEEBANKINGSERVICESPROVIDED
BYYOURBANK
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DAILY
ATMBANKKING
INTERNET
BANKING
MOBILEBANKING
CREDITCARD/
DEBITCARD
OTHERS

ONCEINA
WEEK

ONCEINA
FORTNIGHT

ONCEINA
MONTH

NEVER

16.WHICHOFTHEFOLLOWINGTRANSACTIONSYOUWOULDPREFERTODOBYE
BANKING?
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NOTSO
LESS
MORE
HIGLY
NEUTRAL
PREFERED PREFERRED
PREFERRED PREFERRED
ANYTIME
WITHDRAWAL
OFMONEY
EASYMONEY
TRANSFER
CHECKINGOF
BALANCES
BILLS
PAYMENT
REQUESTING
OFADDITIONAL
EBANKING
SERVICES
17.IFNO,WHATARETHEREASONSFORNOTUSINGTHEEBANKINGSERVICES?
(RANKTHEM)
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RANKTEM(ACCORDINGYOURPREFERENCES)
NONEED(SATISFIEDWITH
TRADITIONALBANKING
UNAWAREOFEBANKING
SERVICS
ITISDIFFICULTTOOPERATE
FEAROFINSECURE
TRANSACTIONS
NOACCESSTO
INTERNET/MOBILE/OTHER
LACKOFKNOWLEDGE
HIDDENCOST
OTHERS
18.HOWIMPORTANTEBANKINGISINYOURDAILYBANKINGACTIVITIES?
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SIGNIFICANT
INFREQUENT
NOTATALL

19.WHICHOFTHEFOLLOWINGFACTORSINFLUENCEYOUTHEMOSTFORUSINGE
BANKINGSERVICES?(TICKTHEMWITHSTRONGLY=5TO.....NOTATALL=1)
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STRONGLY

MORETHAN
AVERAGE

AVERAGE

LESS
THAN
AVERAGE

NOT
AT
ALL

24*7AVAILABLE
EASEOFUSE
CONVENIENCE
SECURED
TRANSACTION
DIRECTACESS
FREINDS/RELATIVES
20.WHATWOULDENCOURAGEYOUTOUSEMOREEBANKINGSERVICES?(RANK
THEM)
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RANKTEM(ACCORDINGYOURPREFERENCES)
REWARDS
HIGHERSECURITY
FREETRANSACTIONS
SIMPLER/CLEARERSERVICES
NOTHINGELSE,TALREADY
AFTERUSEONLINEBANKING
SERVICES
OTHERS(SPECIFY...)
21.WHATARETHEPROBLEMSANDCHALLENGESFACEDBYYOUWHILEUSINGE
BANKINGSERVICES?(RATETHEMWITHSTRONGLYAGREE.......TO......STRONGLY
DISAGREE)
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STRONGLY
AGREE
TIMECONSUMING
NOKNOWLEDGEOF
HOWTOUSE
INSECURE
TECHNICALISSUES
PASSWORD
TOGETHER
MISSPLACEOF
DEBIT/CREDIT
CARD
MISUSESOF
DETAILS

AGREE

NEUTRAL DISAGREE

STRONGLY
DISAGREE

22.AREYOUSATISFIEDWITHTHEEBANKINGSERVICESPROVIDEDBYYOURBANK?
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HIGHLY
SATISFIED

SATISFY

NEUTRAL

UN
SATISFIED

ATMBANKING
INTERNET
BANKING
MOBILE
BANKING
CREDIT
CARD/DEBIT
CARD
OTHERS
23.DOYOUBELEIVETHATEBANKINGHASBENEFITEDYOU?
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YES
NO
24.DOESEBANKINGHADHELPEDYOUINCARRYINGOUTYOUR
BUSINESS/PERSONALTRANSACTIONSEFFECTIVELY?
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YES
NO

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HIGHLY
UNSATISFIED