Name - Anushi Jain

Course - SY BVOC ( Tourism & Hospitality )

Year - 2015-16
Roll No - 02
Internship Period 1st April 2016 to 30th June 2016
Name of the Company - E Travel Online Pvt Lmt
Name of the College - HR College of Economics and Commerce

COMPANYS PROFILE
Eonline.Travel is one of the leading wholesalers in the Indian Travel Industry with an easy to use online
booking engine providing access to the extensive and excellent negotiated rates. Being a pure B2B
company it has one of the best tie-ups around the world. Currently the company is live with more than
multiple online consolidators via XML with the best of contracts and huge inventories.
Since its incorporation in 2001 the company have one thing that has always been core to the work, the
company strives to provide excellent service at all times and try avail best of the rates most of the times
and enjoy achieving this goal. This has helped it to become one of the fastest growing Wholesalers for
Global Travel Services in the Indian Travel Industry.
The companys multi-skilled team of professionals offers the highest quality of service and the know how
to meet all client's needs and requirements in today's competitive marketplace.
Drawing on their wealth of product and destination knowledge, the Sales Team will assist you in creating
unique solutions which match the needs of your company, in your market. It is committed to excellence.
Consolidating direct purchasing and product from various other sources on a cutting edge all-in-one
technological platform, with real time streamlined process from search to book and sell online makes our
booking engine available 24hrs for our network of agents.
The Company currently embarks on an ambitious expansion plan to other sought-after destinations
around the world, which will become welcome additions to our ever-increasing folio.
ACTIVITIES PERFORMED DURING MY INTERNSHIP:

Managing the bookings happening on the online B2B portal of the company i.e.

www.eonline.travel
Calling travel agents daily and informing about their upcoming bookings which are on deadline

date and confirming id required

Quoting rates from different wholesaler websites like GTA, HotelBEDS, MikiTravel, etc.
Calling Hotels and confirming their hotel confirmation number and assigning it to the relevant

voucher on the system.

In last 10 days of my internship, I was placed in the IT department to learn about XIBE.
XIBE is an online platform to get travel agents with their own website and booking engine.
I was instructed to provide inputs for email marketing templates for XIBE.

DESCRIPTION OF THE COMPANY:

ABOUT THE COMPANY:
Full Title: E Travel Online Pvt. Ltd.
E Travel Online Pvt. Ltd is a travel & technology company based in Mumbai, India. A 14-year-old
B2B travel wholesale company catering global inventories of travel products to travel companies
across the globe as well as powering B2B and B2C websites at the global level. The Company is a
global business of leading experts, setting industry leading standards in everything we do. The multi
skilled team of professionals offers the highest quality of service & expertise.
The Companys Portfolio:
DATA
14
200,000+
170
147

PARTICULARS
Years of experience into the industry.
Hotels available live on the system.
Travel Partners around the world.
Countries worldwide where hotels can be

300%
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booked.
Growth since the year 2010.
Locations having presence of our sales team in

India and globally.

South East Asia sales front based in Malaysia.

Address:
301, Anjali Building, French Bridge,
Opera House, Mumbai- 07. India
+91 22 4355 8333
info@etravel.co.in
www.etravelonline.in
www.travortal.com
www.xibe.travel

THE TEAM:
NAME
Rajiv Gokani

DESIGNATION
Managing Director

LOCATION
Head Office, Mumbai

Vivek Jain

(M.D.)
Chief Operating

Head Office, Mumbai

Kiran Upadhyay

Officer (C.O.O.)
Chief Technical Officer

Head Office, Mumbai

Nilesh Mayekar
Roman Marian

(C.T.O.)
General Manager
Regional General

Head Office, Mumbai

Head Office, Mumbai

Manager Asia Pacific

TYPE OF OWNERSHIP
E Online Travel Pvt. Ltd. as the name suggest is a Private Limited Company with Rajiv Gokani and
Setu Gokani been the major shareholders of the Company.
OPERATING SECTOR AND PRODUCTS OFFERED.
The major sectors in which E Online Travel Pvt. Ltd. operates are Travel and Tourism, Technology
and Information Technology. The company has an experience of over 14 years and have since its
incorporation has diversified in various sectors. It has shown a continuous growth throughout the year.
It offers various types of products like Xibe, Boost, Icon and Travortal. The following is a brief
information about the product:
1. BOOST: BOOST is a robust, fast and scalable web-based system designed to deliver
functionality to manage all aspects of business for OTAs, Accommodation Wholesalers and
Tour Operators. A customized booking engine for travel companies enabling business on B2B,
B2C or B2B2C platform. With Boost one can integrate multiple APIs for Airlines, GDS, LCCs,
Hotels, Hotel chains, Apartments, Excursions, Transfers & Car Rental companies and other
channel managers.
2. ICON: ICON is an e-distribution solution developed to enhance the travel business with a
superior online reservation system that can cater to any size of travel businesses in a single or
multiple destinations. ICON can adapt to all types of Contracts for Accommodation, Excursion
& Transfer, which is updated in real time by the Contracting team or even the Supplier
(Hotelier, Transportation Company or Excursion provider) through the extranet module. ICON
as a product acts as a bridge between DMCs/Tour Operators& their clients, where they
distribute directly contracted products and services to a global audience.
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3. TRAVORTAL: Travortal provides you a distribution system allowing a complete freedom of

doing business online through booking engine & sales via XML connectivity. We offer
Accommodation products, Transfers, Excursions & much more on a B2B, B2C & B2B2C
Platform, with our existing number of clients we have created an external suppliers, we give
your business the opportunity of interacting with an extensive internal marketplace, where you
can buy and sell a variety of Holiday products and services in the most technologically
efficient way.
4. XIBE: XIBE is a brand that is a collaboration of travel products along with IT solutions. XIBE
would enable small size and mid size travel agents to go online with their own branded portal
in India, thus increasing their business manifold along with their own Content Management
System. XIBE will supply XML connectivity to agents across the globe featuring hotels,
excursions, and the future upcoming products of Etravel. All aspects of travel under one roof
giving travel operators and wholesalers an option to select through XML connectivity. Whether
hotels, excursions, or any other Etravel product that is needed can be clubbed or provided
individually. Platform for selling these products through XML is completely for B2B or B2C
Agents only.
MAJOR CUSTOMERS:
E Online Travel Pvt. Ltd. is a B2B Company, thus the major customers of the company are the
following:
1. Travel agents: A travel agent is a private retailer or public service that provides travel
and tourism related services to the public on behalf of suppliers such as airlines, car
rentals, cruise lines, hotels, railways, and package tours.
2. Destination marketing companies (DMC): A destination marketing company (DMC) is an
organization that promotes a town, city, region, or country in order to increase the number of
visitors. It promotes the development and marketing of a destination, focusing on convention
sales, tourism marketing, and services.
3. Travel Wholesalers: A travel wholesaler typically combines tour and travel components to
create a package holiday. They advertise and produce brochures to promote their products,
holidays and itineraries.

INTERNSHIP ACTIVITIES
A) RESPONSIBILITIES HANDLED:

1. Managing Online Bookings:

Bookings done by travel agents on the B2B portal www.eonline.travel were monitored on a daily basis
to check bookings of future dates and deadline dates.
2. Preparing Quotations:
Queries received for packages from travel agents via email for their end clients were quoted with the
help of reservation department.
3. Hotel Reservations:
Checking the hotel rates on the portal, getting the best deal and offering it to client, at times we even
had to call the hotels for the commission rate.
4. Preparing an itinerary:
Customizing the itinerary, editing it according to the clients requirement, listing the do's and dont's of
the destination.
5. XIBE: XML INTEGRATED BOOKING ENGINE
XIBE is an online platform to get travel agents their own branding with an online booking engine. I
provided inputs for email marketing.

B) WORKING CONDITIONS AND FUNCTIONS

I had a routine to follow most of the time, like spending most of the time behind a desk , in front of the
computer preparing itinerary, making reservations , reverting to the queries and complaints and
consulting the clients

C) CHALLENGES

1. Internship period:
The periodic time of internship was little yet I had to cover a lot of things. The experienced received
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by me while interning was enormous as compared to the period of the internship.

2. Long Working hours:
The company for which I had work had long working hours and there was not ample of time for own
personal activities. The work given to me was a lot and on some days I even had to work over time or
from home after my working hours.
3. Manual work
Being an intern I was not allotted a computer and hence all of my work had to be done manually most
of the time, thus making the work time consuming and challenging for me. The company been small
did not have enough computers and the latest technology thus making the time consuming and
inefficient.
D) THINGS LEARNT
1. INNOVATION SKILLS:
One of the most important things I took away from an internship is the new found knowledge, which
includes knowing how to fulfill tasks relevant to your desired career path. Not only that but it has also
helped sharpening and honing my skills already possessed.
2. NEW CONNECTIONS:
In addition to those people who I hope will act as references in the future, I have walked away from an
internship with a handful of new connections: senior employees, clients, fellow interns, etc.
These people can provide guidance and advice, helps you in future job searches, and may even
become friends.
3. A GREATER SENSE OF PROFESSIONALISM:
Working in an office environment or any kind of professional setting can be difficult to get used to and the best (perhaps only) way to learn how to navigate the working world is through real life, handson experience. After my internship, I have a better idea of the appropriate way to behave as a
professional and a sense of how to play the game.

INTERNSHIP ASSESSMENT
A) SKILLS LEARNT AND QUALIFICATIONS DERIVED

Learnt about public relations, client dealing and visited near buy travels.
Preparing and customizing the itinerary as per the need of the customers.
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Learnt about Computer Reservation Systerm (CRS) and got the basic knowledge about CRS and
Galileo.

B) CHALLENGING RESPONSIBLITIES

Incapability to search the right offers and time taken by the costing team for map an itinerary
based on custom requirements of Guests was a challenging responsibility for me.

Enquiry Costing, Quote generation, quote editing, supplier follow-ups, all are time consuming
process for the travel company. It is a long process that a Company has to contact different hotels
(directly or through DMCs/Wholesalers) for reconfirmation of rates, vehicle rental agency and
costing team before give quotation confirmation to the guests.

Managing collection and updating the information of the hotels, tracking offers and promotion
provided by hotels need to be filed by the travel agents. Uninterrupted interactions with hotels and
know about their promotions and offers are very important for travel agents to know.

C) INFLUENCE AS PER CAREER PERSPECTIVE

FIND YOUR DREAM JOB:
We started the course with 2 broad segments Tourism & Hospitality. After completing 6 months
of internship in the Tourism Industry, I believe that I can advance my career in this sector. Thus, this
internship has helped me narrow down my professional focus to becoming a successful Travel Agent.
NETWORKING:
My internship has given me ample of opportunities to attend professional meetings. By interacting
with professionals Ive gained new connections and have learnt how to communicate in a professional
environment. Personally, my internships have introduced me to a lot of useful resources and have
given me the opportunity to meet a variety of professionals in the tourism industry. This networking
may help me acquire references in future and eventually, find new job opportunities.
RESUME BUILDER:
As a college student I have realized the importance of a strong resume. Without a solid resume it was
tough to be considered for a position. And how can one have a strong resume without any experience?
My internships were the keys to building experience as a student. After appearing for various
interviews Ive realized that the employers are much more likely to hire someone with internships and
work experience rather than someone with a generic resume, lacking experience. So the work
experience gained at the internships will give me an edge over other candidates.
CAREER FOUNDATION:
My internships have given me access to big multinationals in the tourism industry. Now-a-days,
employers often use internships as a recruitment tool to test out future employees and in many cases,
companies hire interns after graduation viz. through Pre-Placement Offers (PPOs).

WORK EXPERIENCE:
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As per career perspective work experience is an integral part for a student or any individual. The
amount of experience of a person plays an important part in him/her getting job placement in major
companies. Thus, by interning in the company I have got a good experience and have got a good
exposure in the sector of tourism. I have learnt how technology plays an important role in tourism and
travel.
In my opinion, Internship is a great tool to improve ones chances as a job applicant and to become a
better potential employee. So I suggest everybody should make the investment in your career and look
into becoming an intern.

D)
E) OPPORTUNITIES MISSED

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