NORMAN R.

SELLERS
Costa Mesa, CA 92627
(949) 548-0849 Hm (949) 280-6880 Cell
normansellers@yahoo.com

SENIOR PRODUCT SUPPORT ENGINEER

Field Management, Applications and Technical Training
Detail oriented Technical Field Applications Engineer with extensive global experience providing superior customer
relations, product support, and technical training. Cross-functional roles that supplied end users with exceptional
custom engineering solutions and product support in diverse industries, including Aerospace, Semiconductor, Electrical
Power, and Medical Devices.

Project Management of International Accounts.

Regional Sales Support.
Pre-Post Technical Sales and Service.
Budgetary Account Management.
Global Travel with cultural knowledge.
Outstanding Communication and People Skills.

Presentations and Technical Writing Skills.

Engineering and Electrical and Electronic Design.
Integration of Equipment after manufacture.
Site Installation of Complex Electronic Devices.
Technical Training for Customers and Engineers.
Advanced Computer software skills.

PROFESSIONAL EXPERIENCE

INNOVATIONS LLC, Costa Mesa, CA

May-2015 - Present

(Engineering Consulting Firm Semiconductor and Power products)

Senior Field Services Consultant
Recently provided field support for Akron Fully Automated robotic wet systems located in Taiwan. They had a high failure rate
on Megasonics Transducers that were installed in their chemical tanks. I was hired to provide field services to find the root
cause of these failures. I found that the current N2 flow used to cool the transducers was inadequate to provide proper cooling
along with the flow of DI water. I measured these flows and continued working with the manufacture (Marteq) to find a
solution. I provided test data and assisted the factory testing. The factory increased the diameter of the N2 cooling line and
flow rate for all larger 13 transducer product line for all units. Supplied the field with a Tech Note describing the problem and
what should be done at other locations around the world. Trained the local service engineers to calibrate and increase N2
cooling solving any future failures of these Magasonic transducers in their Akron benches. Provided Customer reassurance.

SCHNEIDER ELECTRIC/ INVENSYS, Lake Forest, CA

(Manufacture of Distributed Control Systems called Foxboro I/A)

June-2014 May-2015

Sr. Systems Service Engineer

Maintained, repaired and configured systems and equipment. Provided customers with installation and start up assistance.
Provided operational training on DCS systems and products. Troubleshoot problems on customer systems requiring a high
level of technical expertise. Preventive maintenance on assigned service contracts. All aspects of field support on PCs and
networking/wireless networks.

Design of custom layout of Distributed Control Systems

and Monitoring equipment.
Software setup and configuration used on Blenders for
Gas manufactures such as Phillips 66.
Custom systems used on Waste Water plants controls.
Installation of sub system devices like Fiber Optic
switches and Field Control Modules.
Extensive knowledge of sensors and PLC controls and
devices used for measurement and feedback

Troubleshooting communication problems thoroughly

from field sensor to software display.
Design of System configuration of all equipment on the
MESH network.
Setup of complete network with configuration of all
communication devices.
Verification of all remote sensors and control devices
coming through the algorithm and display on the
screens

Achievements:
Went through Company training program in Boston, MA with passing grades. Designed and developed a new Lab setup using
equipment leftovers to create a test bed for testing software updates and upgrades. Proficient installing new equipment.

INNOVATIONS LLC, Costa Mesa, CA

March-2009 June-2014

(Engineering Consulting Firm Semiconductor and Power products)

Sr. Product Support Engineer and Field Services Engineer Consultant

Started my own consulting company and provided customers with an alternative method of field support. Top notch
engineering solutions in multiple fields of expertise. My goal was to provide project coordination from start to completion of
any field engineering job for a reasonable price. Generated revenue of over `100K my first two years.

Worked for several companies providing

technical support and Installations of equipment.
International support to Germany and to China providing
training and equipment qualifications in Fabs.
Troubleshooting over the phone to customers assisting
with problems with equipment and fault analysis.
Developed Service Bulletins for field and repair centers

Helped Sales with the design of custom applications of

power control units used in different types of industries
Generated engineering change orders when necessary
Identify problem areas during manufacturing.
Q.C. of equipment coming out of the factory.
Software backups and support to customers.

Achievements:
Provided worldwide Field Services in Germany and China. Resolved complex problems designing custom Power Distribution
Systems for submarines and other industrial applications. Repair and installation of Semiconductor equipment and training.

January-2006 March-2009

THALES AEROSPACE, Irvine, CA

(Manufacturer of In-Flight Entertainment Equipment on Aircraft)

Sr. Product Support Engineer and Sr. Technical Training Engineer (Duel Roles)
Product Support and Technical Training for IFE equipment installed on Boeing and Airbus aircraft. Each system would
supply the customer with in-seat Video, Movies, Games, Internet and Music, and was custom designed to airliner
specifications and aircraft type. Products supported were: Area Distribution Boxes, Seat Back Electronics, Overhead lighting
and controls, Video Touch Screens, and Passenger Handsets with digital display and mouse control.

Investigated product failures and root cause analysis

Generated Product Reliability Analysis
(MTBF, MTBR) Graphs and Trends
For Management and Customer
Implemented design changes for product robustness
Coded Reliability data for trend analysis
Developed Service Bulletins for field and repair centers

Supported Program Managers and resolved customer

problems
Generated Engineering Change Orders
Provided technical training for ground support and flight
attendants
Generated Custom Customer Training Presentations
Wrote Technical Manual for customer and Engineering
support

Achievements:
Reduced field failures by 42% resulting in over 200K + of savings of repair cost. Provided customers with top notch customer
support reassuring future orders generating Multi-Million dollar contracts for the company.

April-2004 January-2006

CELERITY GROUP INC., Yorba Linda, CA

(Major Manufacture of Digital Mass Flow Controllers and Liquid Flow Controllers)

Field Applications Engineer.

Worldwide technical support and Engineering solutions used in Semiconductor Manufacturing. The units were mostly used by
major Semiconductor manufacturers such as AMAT, TEL, LAM, and Samsung. Responsible for Applications and field support
for the companys ASIAN market customers.

Designed and verified custom applications over the

phone and in person
Managed account inventory
Supported Sales for Multi-Million Dollar Customers
Designed and implemented highly technical
applications

Manufacturing Assembly and Support

Preformed Custom Engineering Projects
Generated Field Service Bulletins
Supported Reliability team for product improvement
R&D support to Software and Hardware Engineering

Achievements:
Handled all International accounts and provided Sales Support. Custom applications and field support helped generate over
28 million in increased annual sales. Achieved 99% total customer satisfaction trough regional survey of customers.

LEM INSTRUMENTS, Torrance, CA

March-2002 April-2004

(Manufacturer of Digital Fault Recorders used in Power Generation & Transmission.)

Field Applications Engineer
Custom Customer Applications and Engineering. Technical Integration and installation of DFRs for major Power Companies
thought the US. The High Tech Digital units record Electrical anomalies such as Lighting strikes and Power Blackouts. This
required extensive knowledge of Electrical Transmission and Generation.

Application Design of custom DFRs

Generation of factory design drawings
Electrical testing of DFRs after manufacturing
Complex Software setup and triggering values
Installation at Power Plants and Substations

Local Engineering training presentations

Generation of Custom Operation Manuals
Setup of remote Communications for customer
Upgrades to existing equipment hardware and
software

Achievements:
Customized equipment designs generated more than 13 million in annual sales. Achieved 98% total customer satisfaction and
receive letters of performance and praise from customers. Attended technical training classes in Belgium and received a
certified technical certificate for completion of factory DFR training.

VERTEQ PROCESS SYSTEMS, Santa Ana, CA

May-1995 - March-2002

(Top Manufacture of Semiconductor Equipment world wide.)

International Field Service Engineer
Responsible for International Field Service Operations in Europe and ASIA for Manufacturing of Front End Equipment
including Fully Automated Chemical Wet Benches, Megasonic Cleaners, and spin & alcohol dryer for Semiconductor
Companies throughout the world such as INTEL, MOTOROLA, IBM, TI, SIEMENS,SAMSUNG,ERICSON.

Proficient at Coordinating Equipment Installations

Account Management of Nine company
Representatives
Extensive Travel in Europe and Asia Countries
Account Coordination, and Technical Training
Technical knowledge of Plumbing, Pneumatic,
Chemical Process
Robotic and PLC Computer Controlled Systems

Diverse in Electronic RF Megasonic Cleaning Systems

Spin Rinser Dryers and Alcohol Dryers
Troubleshooting Complex Computer Systems
Managerial and Budgetary responsibility for MultiMillion Dollar Inventories
Field Service Activities, Equipment Warrantees, and
spare parts
Pre-& Post-sales activities and tradeshows

Achievements:
Increased repeat sales within the territory by 99% within 7 years creating sales in excess of 60 million dollars. Managed 10
Representatives thought the world, providing customers with top-notch technical support services and installation.

PACIFIC COMMUNICATIONS, ACCUCORE, DATASCOPE, Santa Ana, CA

Febuary-1991 May-1994

(Manufacturer of E.K.G Heart Monitoring Equipment utilizing Digital Telemetry Technology).

Technical Services Manager
Managed the Technical Service Department of 6 employees. The equipment we manufactured and repaired was for wireless
EKG bedside and Hospital Monitoring stations throughout US and Canada.

Developed Multiple Floor Antenna Systems

Performed Spectrum Analysis of Hospitals
Designed RF telemetry systems
Setup Central Monitoring stations
Installed Computer LAN and Fiber Optic Network
Systems
Performed pre-site Spectrum Analysis and Antenna
coverage evaluation
Conducted in-depth Technical Training classes for BioMedical Engineers

In-servicing the Medical staff

Installed New Software Releases
Assisted during Clinical Evaluations
Maintained and dispatched Sales Demo Equipment
Conveyed Customer Feed-back to Engineering
Provided Professional Customer Relations and
Technical Support to the O.E.M. Customers

July-1988 Febuary-1991

FRANTZ IMAGING, INC. - Irvine, CA

(Manufacturer of Medical Imagers used on Ultrasound, MRI, CTs, and Bedside Monitors)

Technical Services Engineer

I was Responsible for Installation and Applications Training on Medical Imagery equipment in Hospitals throughout the U.S.
and Canada.

Extensive Travel
Customer Relations.
Organizing and conducting Service Training Programs
Interfacing with Sales Personnel
Interfacing with Service and Hospital Personnel
Providing Support and Documentation to assist in
Sales Presentations.
Provided Engineering with Solutions to Problem areas
for the benefit of Product Development

Measurement of Host Video Specification used to

assist in the Purchasing of Systems High Resolution
Monitors.
Helped rewrite Product Service and Operation
Manuals.
Troubleshooting to Component Level of; Video
Monitors, Z-80 Processors, Power Supplies, Keyboard
Assemblies and Motor Driver Boards.
Provided Technical Support over the phone to Hospital
Personnel.

Achievements:
In regards to the site visits and hospital installations, all doctors and end users were extremely satisfied with my technical
knowledge and professional demeanor. My manager received letters of appreciation from most all hospitals. This insured
repeat sales throughout my territory of about 80%

EDUCATION
DeVry Institute of Technology - Phoenix, AZ -BSEE
(Electronic Engineering School)
Major Courses: Electronic Principles; Instrumentation and Controls, Communications; Digital,
T.V. Repair, Micro Processors, Programming and all related Lab Courses.
Software: Proficient at: Dos,QNX, Window/NT/2000/XP/7 Microsoft Office, PowerPoint, Project Manager, Word Perfect, Page
Maker Harvard Graphics, SAP, Clear Quest, AS 400, ACT, C / C++ / DSP , VersaPro, UNIX, LINIX Multiple Custom Employer
software packages.
Network: WAN, LAN, Fiber Optics Hubs design of MESH networks and Internet Host systems using Unix and Linux operating
OS.. Experienced in SCADA ,DMP3, Modbus, PLC ladder logic and others used in remote communication for many
industries.
Quality: Six Sigma, 5S, JIT along with UL, CE and FAA Aerospace rules and regulations for compliance.
Certifications: Chemical Safety Training, Fab downing, Emergency Medic, LEM Digital Fault Recorder setup and software
training in Belgium. Plastic Welding and various equipment related Factory training with certifications.