2007 Administration

Intermediate 1
Finalised Marking Instructions

Scottish Qualifications Authority 2007

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sources.
These Marking Instructions have been prepared by Examination Teams for use by SQA Appointed
Markers when marking External Course Assessments. This publication must not be reproduced for
commercial or trade purposes.

22

TASK 1a
Task 1
Class Name
Venue
First Name
Tadpoles
Water Palace Thomas
Dolphins
Swimnsplash Lucy
Tadpoles
Swimnsplash Kirsty
Tadpoles
Water Palace Sharon
Dolphins
Swimnsplash Irem
Tadpoles
Water Palace Sean
Dolphins
Swimnsplash Anne
Tadpoles
Swimnsplash Gavin

Surname
Edwards
Chan
Adams
McDonald
Tariq
Richards
Higgins
Jenkins

Telephone No Date of Application

01131 445 6780
29/11/2006
01131 221 6744
03/12/2006
01131 669 6579
12/12/2006
01131 441 8765
12/01/2007
01131 445 2110
12/02/2007
01131 446 0912
12/03/2007
01131 442 9009
13/03/2007
01131 221 6542
02/04/2007

1F
All data must be accurate and visible to be awarded marks.

1S

1C 2A
2A
2A
2A
2A
2A
2A
2A
2A

1P

AWARD:
Creating 6 fields
Accuracy of field names
Format fields appropriately
Accuracy of records 2 marks per record
Sort ascending order of application date
Print on one page
Total

1 marks
2 marks (-1 per error)
1 mark
16 marks (-1 per error, max 2 per record)
1 mark
1 mark
22 marks

NOTES
CREATE
1
Any additional fields NO create mark
2
If Name is single field NO create mark and do not award 1 accuracy mark
3
Ignore Auto ID (Primary Key)
ACCURACY
4
Any Field Names truncated do not award 1 accuracy mark each time (2 max)
5
2 errors in one Field Name do not award 1 accuracy mark
6
Inconsistencies in capitalisation of Field Names do not award 1 accuracy mark once
7
Accept Fields Names all CAPITALS
FORMAT
8
Accept any Date format EXCEPT American format
ACCURACY
9
If all records in caps do not award first accuracy mark for records
10
Water Palace and Swimnsplash MUST be initial capitals or do not award 1 mark once
11
If Water Palace and Swimnsplash are inconsistently capitalised do not award 1 mark once
12
If Swimsplash keyed in consistently do not award 1 mark once, but no max if inconsistent
13
Accept Telephone No with or without spaces must be consistent or do not award 1 accuracy
mark FIRST TIME only
14
Be aware of candidates mixing the Date of Application and the Date of Birth do not award 1
accuracy each time
If candidates have not printed Task 1a but have printed Task 1b max 19 marks available. Annotate
Task 1a marks on left-hand side of Task 1b.

Page 2

TASK 1b Printout 1

6
Task 1b

Class
Name
Tadpoles
Dolphins
Tadpoles
Tadpoles
Dolphins
Tadpoles
Dolphins
Tadpoles

Venue
Water Palace
Swimnsplash
Swimnsplash
Water Palace
Swimnsplash
Water Palace
Swimnsplash
Swimnsplash

First
Name
Thomas
Lucy
Kirsty
Sharon
Irem
Sean
Anne
Gavin

Surname
Edwards
Chan
Adams
McDonald
Tariq
Richards
Higgins
Jenkins

Telephone No
01131
01131
01131
01131
01131
01131
01131
01131

435 6780
221 6744
338 3792
421 8765
435 2110
456 0912
412 9009
231 6542

2A

AWARD:
Create field Deposit Paid anywhere
Accurate field name
Correct entries
Amendment to record for Kirsty Adams must be consistent
Print on one page
Total

TASK 1b Printout 2
First Name Surname
Thomas
Edwards
Kirsty
Adams
Sharon
McDonald
Sean
Richards
Gavin
Jenkins

Date of
Deposit Paid
1C 1A
Application
29/11/2006
Yes
03/12/2006
Yes
12/12/2006
No 1E
12/01/2007
Yes
12/02/2007
Yes
12/03/2007
Yes
13/03/2007
No
02/04/2007
No

1F

3
1R

1P

AWARD:
Correct records only
Correct fields only
Print on one page
Total

1 mark
1 mark
1 mark
3 marks

TOTAL 31 MARKS

Page 3

1 mark
1 mark
2 marks (-1 per error)
1 mark
1 mark
6 marks

1P

14
1H 1A

TASK 2a

1B

1S

1C 1W

Sink or Swim Income April 2007

Venue
Water Palace

Swimnsplash

Class name
Tadpoles
Ducklings
Otters
Dolphins
Tadpoles
Ducklings
Otters
Dolphins

Number
of
places
10
13
16
20
7
12
16
15

Number
attended
10
11
16
17
7
11
14
15

Cost per
person per
month
15.00
17.50
19.50
20.75
15.00
17.50
19.50
20.75

Income
150.00
192.50
312.00
352.75
105.00
192.50
273.00
311.25

1E

2A

Instructors
expenses
45.00
50.00
50.00
55.00
45.00
50.00
50.00
55.00

1F

2A

1E

1P

All data must be accurate and visible to be awarded marks.

AWARD:
Main heading:
correct place
accurate must be consistent capitalisation
emboldened
font size increased
Column heading Number enrolled changed to Number attended no award
if initial caps
Change Number attended column:
ducklings to 11 (Water Palace)
Income column (all data in column accurate)
Insert column Instructors expenses:
accurate heading must have apostrophe
accurate figures
embolden and wrap
format Income and Instructors Expenses to currency, 2 decimal places
Printout on one sheet including gridlines but excluding row and column
headings
Total

1 mark
1 mark
1 mark
1 mark
1 mark
1 mark
2 marks (-1 per error)
1 mark
2 marks (-1 per error, max -2)
1 mark
1 mark
1 mark
14 marks

If candidates have not printed Task 2a but have printed Task 2b max 8 marks available. Annotate
Task 2a marks on left-hand side of Task 2b.

Page 4

11
TASK 2b
A
1

Sink or Swim Income April

2007

3
4
5
6
7
8
9
10
11
12
13

Class
name
Tadpoles
Ducklings
Otters
Dolphins

Venue
Water Palace

Total Income per Venue

Swimnsplash

Total Income per Venue

1A
Tadpoles
Ducklings
Otters
Dolphins

1A

Total Monthly Income

Income
=D3*E3
=D4*E4
=D5*E5
=D6*E6
=SUM(F3:F6)
=D8*E8
=D9*E9
=D10*E10
=D11*E11
=SUM(F8:F11)

Instructors
expenses
45
50
50
55

1F
45
50
50
55

1F

1B

=F7+F12
1A

1F

1B 1S

AWARD:
Total Income per Venue row:
Inserted below Dolphins class in Water Palace venue accurately
correct formula ignore extraneous formulae
Total Income per Venue row:
inserted below Dolphins class in Swimnsplash venue accurately
correct formula ignore extraneous formulae
Embolden Total Income per Venue and corresponding figures
Total Monthly Income row:
inserted below Total Income per Venue row (Swimnsplash) accurately
correct formula
increase font size of label and corresponding figure
embolden label and corresponding figure
Print:
without columns number of places, number attended, cost per person
formulae on one page with row and column headings and gridlines
Total

Page 5

1 mark
1 mark
1 mark
1 mark
1 mark
1 mark
1 mark
1 mark
1 mark
1 mark
1 mark
11 marks

1P
1Pf

TASK 2c
Water Palace - Income From Classes

1H

400.00
350.00
300.00
250.00

1D
1M

200.00
150.00
100.00
50.00

1P

0.00
Tadpoles

Ducklings

Otters

Dolphins

All data must be accurate and visible to be awarded marks.

AWARD:
Correct heading as per copy

1 mark

Correct data

1 mark

Meaningful axis

1 mark

Printout on separate page

1 mark

Total

4 marks

If there is a legend only - there must be a clear distinction between the bars to gain the meaningful
axis award.
Horizontal or Vertical bars accepted.
TOTAL 29 MARKS

Page 6

20

TASK 3
ITINERARY

1B

A Fun Day will be held on Saturday 7 July1 2007 for children on the waiting list for the Tadpoles
swimming2 classes. The event will take place at the Water Palace.

Names3 of Children Attending

1I
1D
1P

First Name Surname

Thomas
Edwards
Kirsty
Adams
Sean
Richards
Sharon
McDonald
Gavin
Jenkins

Saturday 7 July 2007

1030 hours

Introduction and4 Welcome

Paul Malik, General Manager

1040 hours

Safety in the Water5 presentation

Kate Menzies, Senior Lifeguard

1100 hours

Change into swimming gear6

1115 hours

Fun in the pool session

1200 hours

Leave pool

12307 hours

Meet in the caf for a drink and snack8

2N

NOTES

1L

An adult must accompany children at all times.

Phone9 Gail Ferguson on 01131 338 7230 to confirm your childs place.10

1B
1LS
1P

Page 7

AWARD:
Keying in:
one mark for accurate text in each flagged section 10 sections
(all text within section must be completely accurate)
Database search:
inserted
correct place
Correct layout for times and events in itinerary section
Insert name from organisation chart
Manuscript corrections:
bold - Itinerary
italics - Names of Children Attending
bullet points
2LS
Printed on one page
Total

10 marks
1 mark
1 mark
1 mark
2 marks (all or nothing)
1 mark
1 mark
1 mark
1 mark
1 mark
20 marks

NOTES
1
2
3
4
5
6

If spacing is consistently wrong in times in itinerary do not award accuracy mark at first error
only.
If line spacing is inconsistent throughout the document do not award the accuracy mark at
first inconsistency only.
Must have a comma after Kate Menzies otherwise do not award accuracy mark for that
section.
Accept Paul Malik on same line as Introduction and Welcome.
Accept Bullets indented or not indented.
Do not award manuscript correction marks if underscored.

Page 8

TASK 4
Question 1
(a)

List 3 health and safety problems shown in the picture above.

No blinds on window/glare from sun on screen

Fire exit blocked
Trailing wires/loose wires
Hot drink on computer
Paper a fire hazard

One mark each 3 marks

(b)

State 2 pieces of information, apart from names, which would be included in an

Accident Report Form.

Date of accident
Time of accident
Why the accident happened
Where the accident happened
What happened
Action taken to prevent re-occurrence
First-aid treatment given
Hospitalised

One mark each 2 marks

Page 9

Question 2
NOT
anything to
do with
filing
process

The following problems have been identified in the organisation.

Manual files are sometimes put in the wrong place in the filing system.
The administration department often run out of stamps for letters and parcels.
The supervisor wastes a lot of time looking for saved files on the computer system.

Explain how each of these problems can be solved.

NOT get
more
stamps

Training of administration assistants or computerise the system or centralise the

system
Use a franking machine or stock control system or buy more stamps in advance
Ensure files are in suitably named folders/use appropriate filenames or training in
file management

One mark each 3 marks

Question 3
Sink or Swim has recently created a new website to inform customers about the
swimming classes.
(a)
NOT size,
colour,
font,
graphics,
date,
time(s)

State 3 other pieces of information which would improve the website.

Contact email
Contact numbers
Address of venues
Hyperlinks to relevant sites ie swimwear shops
Prices of classes
Description of classes
Times of classes
Special offers
One mark each 3 marks

(b)

Describe 3 other uses Sink or Swim could make of the Internet.

Research competition
Online booking of courses
Email for communications
Ordering goods for the business
Receive payment for classes

No one word answers

One mark each 3 marks

Page 10

Question 4
The Administrative Assistant is in charge of Petty Cash within the organisation.
(a)

Give 2 examples of expenses which may be paid out of Petty Cash.

Examples such as window cleaner, coffee or any other suitable item

Refreshments/snacks 1 mark (max)

One mark each 2 marks

(b)

Name 2 documents that are used when dealing with Petty Cash.

Petty Cash Voucher (accept PCV)

Petty Cash Statement
Receipt

One mark each 2 marks

Question 5
You are required to complete a skill scan before meeting with your supervisor.
(a)

What is identified by a skill scan?

Skills of the employee

Knowledge of the employee
Qualities of the employee
Areas for improvement
Identifies strengths and weaknesses

More than one word required

Any one benefit one mark
(b)

Explain how the completed skill scan will be used by the organisation.

For staff development or training purposes

Suitability for promotion
Fill vacancies

Any one one mark

TOTAL 20 MARKS
[END OF MARKING INSTRUCTIONS]

Page 11