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texts, we have enough reference of non-verbal communication between man, nature, and animals. Communication with nature and
animals was considered the best way to reinforce learning in the Indian
gurukul system of learning. Therefore, communication is as old as our
civilization. Even in pre-civilization days, non-verbal communication
was in existence between man, nature, and animals.
In organizations, however, language-based or verbal communication is
more important. With language, communication within and outside the
organizations became much more effective and global. With market
globalization, the English language has been accepted as a medium of
communication even by the countries such as China, Japan, Russia,
France, and Germany, whose considered policy was to communicate
while trading with the various countries of the worldin their own
languages, but that did not work well. Therefore, with language,
communication in organizations becomes much more simple and
meaningful.
Nature of Communication:
Communication can be divided broadly into two categories.
These are:
1. Verbal communication
2. Non-verbal communication
Verbal communication is the use of words and languages for
interaction between two or more individuals. It can be either oral or
written. Hence, speaking, listening, reading, or writing are all classified
under verbal communication. Since this type of communication elicits
immediate feedback, in organizations, we make extensive use of
verbal communication.
Non-verbal communication can occur without use of words. This type
of communication sensitizes our senses, and thereby evokes
responses, depending on the way we interpret a particular cue. It is
often referred to as body language, that is, any non-flexile or re-flexile
body movements of the communicator that carry some meaning.
Gestures, facial expressions, glancing, staring, smiling, and raising of
finger are some examples of body language that carry some meaning.
In organizations, non-verbal communication is very important for
interpersonal relations.
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