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ASSIGNMENT
DRIVE
PROGRAM

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SEMESTER
SUBJECT CODE &
NAME
BOOK ID
CREDIT & MARKS

SUMMER 2016
Master of Business Administration in Healthcare Services Management
MBA(HCS)
Semester 4
MH0059 Quality Management in Healthcare Services
B1323
4 Credits, 60 marks

Note Answer all questions. Kindly note that answers for 10 marks questions should be approximately
of 400 words. Each question is followed by evaluation scheme.

Criteria
Marks
Q.No
1.
Explain the business significance of quality in healthcare.
Explanation of business significance of quality
10
in health care
2.

Total Marks

10

3.

Explain seven quality tools.

Definition of quality
1
Listing seven quality tools
2
Explanation of all the tools
7
10
Define accreditation and certification. List the benefits of accreditation and
certification of hospitals.
Definition of accreditation
1
Definition of certification
1
10
Benefits of accreditation
4
Benefits of certification
4

4.

Lean thinking is essential in healthcare organisations. Justify.

Explanation and justification
10

10

5.

Give an account of the advantages and disadvantages of quality control in

healthcare.
Advantages of quality control in healthcare
5
Disadvantages of quality control in healthcare
5
10

6.

Explain the implementation of QMS in healthcare organization.

Listing of steps in implementing QMS in
healthcare organization
Explanation of steps

2
10
8