TEKNIK DAN GAYA

KOMUNIKATOR

SUPER

75%
masalah tempat kerja
DISEBABKAN OLEH
FAKTOR KOMUNIKASI
Chris Cole (1993)

KOMUNIKASI BOLEH MEMBINA

ATAU MEMBUNUH !

A Brief History of NLP

Invented by John Grinder and Richard Bandler in 1979.

o NLP: A new approach to psychotherapy co-founded by

Richard Bandler and John Grinder. NLP uses language patterns
and metaphors to communicate with the subconscious mind,
enabling the patient to recover within weeks or even days as
opposed to months and years when using traditional
psychoanalysis.
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Core Concept
VAKOG: How we experience and represent
the world.
Visual
Auditory
Kinesthetic- tactile, emotional, psycho-motor
Olfactory
Gustatory
Understanding your lead system.
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MODEL KOMUNIKASI NLP

VISUAL
AUDITORY
KINESTHETIC
OLFACTORY
GUSTATORY

what we see
sound, the words we
hear and how those
words are said to us
internal and external
feelings, pressure,
texture
the sense of smell
the sense of taste

MODEL KOMUNIKASI NLP

Neuro
How we experience and represent the world
through our five senses and our neurological
processes.

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Linguistic
The way the language we
use, shape and reflect our
experience of the world.
Words, language and non
- verbal communication
systems through which neural
responses are coded, ordered
and given meaning
Words the building blocks of
what we say.
Language the structure and
design of how make meaning.
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Programming
Training ourselves to think, speak and act in new and positive ways,
in order to reach our maximum potential.
The ability to organize our communication and neurological systems
to achieve specific desired outcomes and results
Strategies Scripts
Elicitation how do you know?
Installation what do you want?

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The Subconscious Mind

Trance
Deep trance
Example: Driving test

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The Subconscious Mind

Language that communicates with the
subconscious mind
Embedded commands: People tend to
resist being commanded to do
something. Instead, what you want to
do is embed the command inside a
sentence so that it has the effect you
want without the resistance.
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Bandler & Grinder

NLP EYE PATTERNS

VISUAL
CONSTRUCTED

AUDITORY
CONSTRUCTED

KINESTHETIC

VISUAL
RECALL

AUDITORY
RECALL

AUDITORY
DIGITAL

Pilih bentuk yang

menggambarkan
diri anda

STRATEGI 5P

Penyelidik
Penghubung
Penggodam
Perungkai
Pementas

PENYELIDIK
Komunikator yang baik mengetahui
latar belakang prospek yang beliau
ingin berkomunikasi.
Mengetahui keseluruhan tanda yang
ada pada komunikasi verbal dan non
verbal.

PENGHUBUNG
komunikator yang baik menyediakan suasana
kondusif untuk memudahkan komunikasi
berkesan berlaku.
60 saat pertama adalah tempoh paling
penting tujuan itu.
Apa yang perlu dilakukan untuk menetukan
kejayaan keseluruhan komunikasi dua hala.

PENGGODAM
Pandangan dua individu berbeza
mengenai suatu perkara yang sama. Ini
disebabkan oleh meta program yang
berlaku pada minda mereka.
Komunikator mengetahui meta program
yang ada di minda prospek bagi
mengatur strategi komunikasi yang baik.

PERUNGKAI
Maklumat yang diproses oleh minda
ditapis oleh satu lapisan dikenali
sebagai critical faculty.
Ini menyebabkan kadangkala individu
menunjukkan tanda penentangan.
Keupayaan mengatasi penentangan.

PEMENTAS

Bahasa berpengaruh untuk

menukar persepsi individu.
Keupayaan membuatkan
pandangan seseorang
berubah