A STUDY ON STRESS MANAGEMENT AND ITS

EFFECTS ON CUSTOMER SERVICE DELIVERY IN

POLICE FORCE WITH SPECIAL REFERENCE TO
CALICUT CITY, KERALA
In partial fulfillment of the requirement for the award of degree of

MASTER OF BUSINESS ADMINISTRATION

UNIVERSITY OF CALICUT

Submitted by

VARSHA SURESH
Reg. No: VIAOMBA012

Batch 2014-2016
Under the guidance of
Mrs. ASWINI.S
(Faculty of Department of Management Studies)

VEDAVYASA INSTITUTE OF TECHNOLOGY

MALAPPURAM 673632
KERALA

VEDAVYASA INSTITUTE OF TECHNOLOGY

DEPARTMENT OF MANAGEMENT STUDIES

CERTIFICATE

This to certify that this project work entitled A Study on Stress Management And
its Effects on Customer Service Delivery in Police Force with Special Reference
to Calicut City, Kerala is a bonafide record of work done by VARSHASURESH
Reg. No: VIAOMBA012, submitted in partial fulfillment of the requirement for the
award of the degree of Master of Business Administration during the year, 2014-2016
under my guidance.

Place: Karadparamba
Date: 16- 12-2015

Mrs. Aswini.S
Head of the Department

VEDAVYASA INSTITUTE OF TECHNOLOGY

DEPARTMENT OF MANAGEMENT STUDIES

CERTIFICATE

This to certify that this project work entitled A Study on Stress Management And
its Effects on Customer Service Delivery in Police Force with Special Reference
to Calicut City, Kerala is a bonafide record of work done by VARSHA SURESH,
Reg. No: VIAOMBA012, submitted in partial fulfillment of the requirement for the
award of the degree of Master of Business Administration during the year, 2014-2016
under my guidance.

Place: Karadparamba
Date: 16-12-2015

Mrs. Aswini.S
Assistant Professor
Department of Management Studies

Declaration

I hereby declare that this project work entitled A Study on Stress Management And
its Effects on Customer Service Delivery in Police Force with special reference to
Calicut city, Keralasubmitted in partial fulfillment of the requirements for the award
of degree of Master of Business Administration, Calicut University is a record
original work done by me under the guidance of Mrs. Aswini.S, Faculty of the
Department of Management Studies, Veda Vyasa Institute of Technology.
I also declare that it has not been submitted by me or anybody for the award of any
other degree or diploma of any university or institution earlier.

Place: Karadparamba
Date: 16-12-2015

VARSHA SURESH

Acknowledgment
First and foremost I place my sincere and humble gratitude to Lord Almighty
for His immense blessings towards the successful completion of the study.
I take this opportunity to express my gratitude to all, whose contribution
in this project work can never be forgotten. I am extremely grateful to the honorable
Principal, of our college Mrs. Kavitha Murugesan for providing facilities to
complete this project successfully.
I express my heart full gratitude to Mrs. Aswini.S, Head of the
Department of Management Studies, VedaVyasa Institute of Technology, and other
faculty members of Department of Management Studies for providing me an
excellent opportunity to work on this project.
I sincerely thank to Mr. P.A.Valsan IPS, Commissioner of Calicut City
Police, Kerala who permitted for giving me the opportunity to do the project in his
concern and for the valuable guidance. I also thank Mr. Rajesh .U, Civil Police
Officer, City Commissioner Office Calicut, for his whole hearted support and
guidance whenever approached. With immense pleasure I thank to all Circle
Inspectors, Sub Inspectors and Civil Police Officers who cooperated with me for
completion of my study.
I would like to thank Mr. Sarath .M .P, and all my family members and
my friends for their continuous encourage. Once again I am thankful to all helped
me directly and indirectly in successful completion to this project.

VARSHA SURESH