para espaol

Last Updated - 22/07/2016

Dear lowcostholidays customer
Lowcostholidays Spain S.L. (in administration) ("lowcostholidays")
Finbarr O'Connell, Henry Shinners and Colin Hardman of Smith & Williamson LLP and Lane Bednash of
CMB Partners UK Ltd were appointed as joint administrators of lowcostholidays on 21 July 2016 by
order of the High Court in London. The link to a copy of the court order is here.
On 15 July 2016, the same individuals were appointed as joint administrators of:

Lowcosttravelgroup Limited

Lowcostaviation.com Limited

Lowcostbeds.com Limited

Lowcostholidays Limited

We, the administrators, are very sorry for any difficulties that the failure of lowcostholidays may cause
you. The following generic information is intended to help you make an informed decision on how to
proceed with your travel plans and/or how to process any claims. You should have received an email
confirming details which are specific to your booking and if you have not done so please check your
spam/junk email folders.
We are keeping this website updated and we suggest you visit this site regularly to be sure
you are getting the most up to date advice on the situation.
Flights
In most cases, flights have been booked and paid in full with the airline and tickets remain valid.
Your reference number is on the documentation that has previously been provided to you by
lowcostholidays. If you wish to obtain a copy of this documentation, please go
to http://mmb.lowcostholidays.com where you can request a copy of these documents to be emailed to
you. We strongly recommend that you contact the airline directly, in good time before you travel, to
validate your booking and obtain the necessary check-in information. You should provide the airline
with your email address so you can manage your booking going forward.
If airline confirm that your flight has not been paid for by lowcostholidays, they will be able to confirm
whether you are able to secure a new booking; if so you should pay the airline directly. Please note the
cost may be different from the amount paid to lowcostholidays for your original booking. Alternatively,
you may wish to use another travel agency or intermediary to secure new flights.
Accommodation
In most cases, accommodation in resort has regrettably not been paid and your booking is not secured.
If you are able to contact the hotel directly, they will be able to confirm whether you are able to secure
a new booking; you should pay the hotel directly. Please note the cost may be different from the
amount paid to lowcostholidays for your original booking. Alternatively, you may wish to use another
travel agency or intermediary to secure a new hotel reservation.
Transfers
If you booked in- resort transfers (such as transport to or from the airport to your accommodation) via
the lowcostholidays.com website, in most cases these have regrettably not been paid and your
booking is not secured for you.

If you would like to book new transfers, you can do so independently or with the original supplier,
Resort Hoppa (http://www.resorthoppa.com) who may have already contacted you directly. Resort
Hoppa have made available a 30% discount voucher code to customers who have been failed by
lowcostholidays and you can use the voucher on their website: Voucher code number: LC30.
Insurance
If you set up a travel insurance policy via the lowcostholidays.com website at the time of booking, then
the policy purchased remains valid for the holiday. However, it is important to note that this policy
provided by Covermore does not cover supplier failure due to insolvency. Therefore, you are unable to
make a claim under this policy for your losses arising from the failure of lowcostholidays.
You can download a full copy of your Covermore travel insurance policy from
(http://mmb.lowcostholidays.com). If you have purchased other travel insurance you will need to check
with the provider if your policy provides cover against travel agency insolvency.
Car Parking
If you booked car parking via the lowcostholidays.com website, in most cases it has regrettably not
been paid for and is not secured for you.
If you require a new reservation, you will need to make a new booking, either independently or through
the original supplier, APH (http://www.aph.com)
Making a claim
It is important that you keep all receipts of expenses incurred to help you in making any claims for a
refund or compensation in due course.
There are various ways in which you can pursue a claim to try and recover the costs of the holiday
components booked via the lowcostholidays.com website which are no longer valid. However, the
administrators can neither recommend, nor confirm which is the best approach for you, nor can we
guarantee that your claim(s) will be successful. The potential claim options are listed below:
1.

Your credit or debit card issuer. UK customers should

visit http://www.theukcardsassociation.org.uk/news/LCTGadvice.asp for guidance in this
respect.

2.

Govern de les Illes Balears (http://www.caib.es / http://www.caib.es/govern/sac/fitxa.do?

codi=2657363&coduo=165) who is the regulator of the Spanish Travel Agency.

3.

Other payment/buyer protection schemes (for example, if you paid for your booking via PayPal,
you may be able to claim under PayPal Buyer Protection).

4.

Personal travel insurance policy. (Note: the Covermore travel insurance sold via
lowcostholidays.com does not cover for insolvency). Please check with your travel insurance
provider.

5.

For customers in the Republic of Ireland only, the Irish Commission for Aviation Regulation
holds a bond for the repatriation of and refund to customers who have paid for forward
bookings with lowcostholidays (including 'flight only' as well as package holidays originating in
the Republic of Ireland). Such customers are recommended to visit the Commissions website
at http://www.aviationreg.ie for details of how to make a claim

The administrators have received details of your claim directly from lowcostholidays and
there is therefore no need at this stage for you to separately notify us of your claim.
We have organised for a manned telephone service to answer calls, where the information
contained in this email will be confirmed.

UK: 03301 595 283

Overseas: +44 20 3282 8152
We regret that, the administrators are unable to answer queries about individual bookings due to the
fact the company has ceased to trade and the very large volume of reservations concerned. It is
because of the large number of bookings that information is being made available via this website
which is being regularly updated with the latest developments.
For and on behalf of
Lowcostholidays
Finbarr O'Connell, Henry Shinners, Colin Hardman and Lane Bednash
Joint administrators
Partners and Associate Directors acting as insolvency practitioners act as agents and without personal liability. Details of the licensing bodies for Smith & Williamson insolvency practitioners
can be accessed at http://www.smith.williamson.co.uk/insolvency-licensing-bodies

LANE BEDNASH of CMB Partners UK Ltd

Lane Bednash is licensed to carry on insolvency work in the UK by the Institute of Chartered Accountants in England & Wales. Lane Bednash is bound by the Insolvency Code of Ethics when
carrying out all professional work relating to an insolvency appointment.