Specialist IP Telephony Design

Elective Exam (132-S-900.7)

Study Guide

8/12/2008

Specialist IP Telephony Design Elective Exam (132-S-900.7) Study Guide

The chart below details the three (3) sections that comprise the Specialist IP Telephony Design Elective Exam. Within each
section, the objectives, percentage of total exam, and listing of reference materials are listed. The reference materials are divided
into Avaya University courseware and Avaya documentation. This information is designed to help the student prepare for the
Avaya Specialist IP Telephony Design Elective Exam.
The Specialist IP Telephony Design Elective Exam (132-S-900.7) consists of 60 multiple choice and matching items. The passing
mark is 76%. That means you will need to answer at least 46 out of 60 questions correctly. You will have 120 minutes to complete
the exam and self survey.
Additionally, there are 16 items that are not scored. These items are items we are collecting data on. The 16 unscored items will
NOT affect your overall exam results. You will also receive the immediate results of your exam.
Section 1. Identify Customer Requirements:
This section of the exam represents 22% of the questions
Exam Section Objectives:
Given a customer request for a solution, describe the information to be obtained to define the customers needs, including
business needs (GOS, QoS, reliability, survivability) and forecasting future growth.
Explain the security and other issues that must be considered for a customer solution, including firewall, VPN, security gateway,
SRA, voice quality, and NAT
Section 1. Identify Customer Requirements
Courses that support preparation for this section
WBT - Web-based training
VILT - Virtual Instructor Led
ILT - Instructor Led
* Next to the course number indicates that there are prerequisite courses required.
Course Number
AVA00956H00

Course Title
Avaya Solution Pillar IP
Telephony

Type/
Hrs
32/ILT

Course Objectives
Upon completion of this course, you should be able to:
Evaluate features, benefits, and technical specifications for
products in the IP Telephony pillar.
Analyze and diagram solutions for a given scenario.
Compare and contrast Avaya solutions with the primary
competitors, citing features, benefits, and technical
specifications.
Generate the Return on Investment (ROI) and Total Cost of
Ownership (TCO) of Avaya solutions given a specific customer
8/12/2008

AVA00894H00
Prerequisite
Courses:
AVA00449AEN

Advanced IP Telephony
Design Workshop

40/ILT

scenario.
Identify available Avaya Sales and Pre-sales resources.

Upon completion of this course, you should be able to:

Identify hardware design considerations specific to Avaya IP

Telephony solutions.
Identify customer concerns, network infrastructure issues,
and environmental considerations for voice over IP (VoIP)
deployments.
Given a case study, analyze customer needs and recommend
an appropriate Avaya IP telephony solution.
Given hardware and traffic requirement data, build and
validate a configuration using Avaya Solution Designer
(ASD).
Describe advanced network traffic and call flows for an Avaya
IP communication solution.
Implement a basic installation of Avaya Communication
Manager.
Configure network regions using Call Admission Control
(CAC).
Implement and successfully test Inter-Gateway Alternate
Routing (IGAR).
Connect locations through Wide Area Networks (WANs).
Install and successfully test an IP trunk between two Avaya
systems.
Route calls using Q-Signaling (QSIG).
Establish separate Virtual Local Area Networks (VLANs).
Describe the purpose of and design considerations for
Enterprise Survivable Servers (ESSs).

8/12/2008

Section 1. Customer Requirements

Documents Associated with the Preparation of this section
Document
Number

555-245-600

Document Title

URL

Avaya, IP Telephony
Deployment Guide, Issue 6
, January 2008

http://support.avaya.com

Avaya IP Telephony
Deployment Guide

http://support.avaya.com

Section 2. Identify Customer Requirements: Hardware/software, Network analysis, IP migration potential

This section of the exam represents 43% of the questions
Exam Section Objectives: Identify and Analyze current customer environment
Explain how to identify whether current voice and data systems will support IP telephony, taking into consideration existing
servers, dial plan requirements, routing protocols, IP address scheme, 3rd party vendors, interoperability issues, existing
system/network management structure, and station power scheme (interoperability)
Describe the value of a network assessment, and interpret the outcome including: network utilization/performance baseline,
network readiness for VoIP and recommended solutions
Given a scenario, analyze the needs for the hardware configuration design, including number and type of (IP/DCP/Analog trunks
and stations
Given a scenario, analyze the needs for the software design: features and capabilities (RTU, Dial Plan, Network Regions, Call
Center)
Given a scenario, analyze the traffic needs for the design, including: voice traffic characteristics (arrival pattern, handling time,
high volume, complex call flows (inputs to configurator or exceptions) ), LAN/WAN traffic and existing capacities
Given a design, describe design deliverables including: software/firmware, reuse, network region design, topology, design
alternatives, configurator output
Given a scenario, analyze the customer environment needs (building, power, floor plan, etc.)
Gather customer data for security requirements (firewall, VPN, toll fraud prevention, security gateway and SRA)
Given an upgrade or platform migration scenario, select the appropriate strategy to integrate legacy technology into the design
Describe the relationship between ASD and traffic call flows
Given a scenario, use the ASD tool to build and validate a configuration
Section 2. Identify Customer Requirements
Courses that support preparation for this section
WBT - Web-based training
VILT - Virtual Instructor Led
ILT - Instructor Led
8/12/2008

*Next to the course number indicates that there are prerequisite courses required.
Course
Number
AVA00956H00

AVA00894H00
Prerequisite
Courses:
AVA00449AEN

Title
Avaya Solution Pillar IP
Telephony

Advanced IP Telephony
Design Workshop

Type/
Hrs
32/ILT

40/ILT

Course Objectives
Upon completion of this course, you should be able to:
Evaluate features, benefits, and technical specifications for
products in the IP Telephony pillar.
Analyze and diagram solutions for a given scenario.
Compare and contrast Avaya solutions with the primary
competitors, citing features, benefits, and technical
specifications.
Generate the Return on Investment (ROI) and Total Cost of
Ownership (TCO) of Avaya solutions given a specific customer
scenario.
Identify available Avaya Sales and Pre-sales resources.
Upon completion of this course, you should be able to:

Identify hardware design considerations specific to Avaya IP

Telephony solutions.
Identify customer concerns, network infrastructure issues, and
environmental considerations for voice over IP (VoIP) deployments.
Given a case study, analyze customer needs and recommend an
appropriate Avaya IP telephony solution.
Given hardware and traffic requirement data, build and validate a
configuration using Avaya Solution Designer (ASD).
Describe advanced network traffic and call flows for an Avaya IP
communication solution.
Implement a basic installation of Avaya Communication Manager.
Configure network regions using Call Admission Control (CAC).
Implement and successfully test Inter-Gateway Alternate Routing
(IGAR).
Connect locations through Wide Area Networks (WANs).
Install and successfully test an IP trunk between two Avaya
systems.
Route calls using Q-Signaling (QSIG).
Establish separate Virtual Local Area Networks (VLANs).
Describe the purpose of and design considerations for Enterprise
Survivable Servers (ESSs).

8/12/2008

Section 2. Identify Customer Requirements: Hardware/software, Network analysis, IP migration potential

Documents Associated with the Preparation of this section
Document
Number
555-245-600

Document Title

URL

Avaya IP Telephony
Deployment Guide

http://support.avaya.com

Avaya ESS User Guide: ESS

design and Planning

http://support.avaya.com

Avaya, IP Telephony
http://support.avaya.com
Deployment Guide, Issue 6
, January 2008
Section 3. Prepare System Design
This section of the exam represents 35% of the questions
Exam Section Objectives: Prepare System Design
Given a customer need, design the communication systems platform, including, stations, trunking, server media gateways,
media and expansion modules, DSP/TDM/Tone, CLAN, Media Processor/VoIP Engine resources, power/UPS options
Given a design, identify the requirements for a wiring plan that meets distance limitations, power considerations, and fiber
connections
Given a scenario, design the communications system software requirements for dial plan, voice network, backup/recovery plan,
network regions
Describe the design requirements for security, including: toll fraud, ACL, firewalls, network, VoIP, media encryption, server link
encryption, local and remote VPN solutions
Given a network design flow, select the appropriate solutions to meet the customer needs, specifically IP addressing, DHCP,
TFTP and HTTP
Given a scenario, describe the best survivability options
Given a scenario involving the interface to the adjunct systems, describe the impact to traffic considering: Messaging, Contact
Center, IVR and Meeting Exchange
Given a design scenario, define interoperability issues related to (adjuncts, protocols (SIP), standards, LAN/WAN
Differentiate between an upgrade, migration, addition and merge
Section 3. Financial Administration
Courses that support preparation for this section
WBT - Web-based training
VILT - Virtual Instructor Led
ILT - Instructor Led
*Next to the course number indicates that there are prerequisite courses required.

8/12/2008

Course
Number
AVA00956H00

AVA00894H00
Prerequisite
Courses:
AVA00449AEN

Course Title
Avaya Solution Pillar IP
Telephony

Advanced IP Telephony
Design Workshop

Type/
Hrs
32/ILT

40/ILT

Course Objectives
Upon completion of this course, you should be able to:
Evaluate features, benefits, and technical specifications for
products in the IP Telephony pillar.
Analyze and diagram solutions for a given scenario.
Compare and contrast Avaya solutions with the primary
competitors, citing features, benefits, and technical
specifications.
Generate the Return on Investment (ROI) and Total Cost of
Ownership (TCO) of Avaya solutions given a specific customer
scenario.
Identify available Avaya Sales and Pre-sales resources.
Upon completion of this course, you should be able to:

Identify hardware design considerations specific to Avaya IP

Telephony solutions.
Identify customer concerns, network infrastructure issues, and
environmental considerations for voice over IP (VoIP) deployments.
Given a case study, analyze customer needs and recommend an
appropriate Avaya IP telephony solution.
Given hardware and traffic requirement data, build and validate a
configuration using Avaya Solution Designer (ASD).
Describe advanced network traffic and call flows for an Avaya IP
communication solution.
Implement a basic installation of Avaya Communication Manager.
Configure network regions using Call Admission Control (CAC).
Implement and successfully test Inter-Gateway Alternate Routing
(IGAR).
Connect locations through Wide Area Networks (WANs).
Install and successfully test an IP trunk between two Avaya
systems.
Route calls using Q-Signaling (QSIG).
Establish separate Virtual Local Area Networks (VLANs).
Describe the purpose of and design considerations for Enterprise
Survivable Servers (ESSs).

Section 3. Prepare System Design

Documents Associated with the Preparation of this section
Document
Document Title
URL
Number
8/12/2008

555-245-600

Avaya IP Telephony
Deployment Guide

http://support.avaya.com

N/A

Avaya Interactive
Response: Features &
Benefits

http://www1.avaya.com/enterprise/cc/ss/interactive-response/index.html

555-245-206

SIP Support in Avaya

Communication Manager
4.0
Avaya, IP Telephony
Deployment Guide, Issue 6
, January 2008

http://support.avaya.com

http://support.avaya.com

8/12/2008

Summary of Avaya University Courses - Specialist IP Telephony Design Elective Exam

Section

AVA00956H00
Avaya Solution Pillar IP Telephony

AVA00894H00
Advanced IP Telephony Design Workshop
Prerequisite Courses: AVA00449AEN

Summary of Supporting Documentation: Specialist IP Telephony Design Elective Exam

Avaya, IP Telephony Deployment Guide, Issue 6 , January 2008
Avaya IP Telephony Deployment Guide, Issue 5
Avaya ESS User Guide: ESS Design and Planning
Avaya Interactive Response: Features & Benefits

SIP Support in Avaya Communication Manager 4.0

8/12/2008

Sample Questions: Specialist IP Telephony Design Elective Exam

1. A customer's requirements call for survivability capability. They have an S8300 server at their main site. They are
considering LSPs at remote locations. The remote branches will be configured with G700 Media Gateways.
What are two
A.
B.
C.
D.

concerns of this LSP configuration when working with CM 3.0? (Choose two.)
The LSP can only support 5 G700s.
The fallback to the primary control is a manual process.
An S8300 Media Server can only support up to 10 LSPs.
An S8300 Media Server and the LSP cannot reside in the same G700 Media
Gateway

2. How many TDM to IP G711 calls does the G700 VoIP engine support?
A.
0
B.
16
C.
32
D.
64
3. A customer has two sites connected over a WAN link. Following a network assessment, there is concern about having
sufficient bandwidth on the WAN link for both voice and data traffic during peak hours.
Which two actions should be taken to ensure voice quality? (Choose two.)
A.
install dark fiber for the WAN link
B.
use a G.729 codec over the WAN link
C.
limit the number of simultaneous calls over the WAN link
D.
administer PSTN fallback in case the WAN link goes down
4. Your single location customer requests a final IP Telephony additions design for their S8500 Media Server and
G650 Media Gateway. They estimate that up to 67 IP endpoints could be connected to non-IP endpoints at any
one given time. They will be incorporating G.729 compression. At a minimum, how many TN2602AP boards must
be provided?
A.
1
B.
2
C.
3
D.
4
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5. An RFP is issued for a corporate system with call center. Call center requirements include the need for "at home"
agents residing in several countries. They will incorporate multiple languages and small groups of agents will share
other specialty areas.
What should be included in your software design?
A.
Elite Call Center and IP Agent
B.
Select Call Center and IP Agent
C.
Deluxe Call Center and Softphone
D.
M Package Language, Elite Call Center, and IP Agent
6. You are working on an upgrade from digital sets to IP phones and have been asked to recommend the appropriate
technology to be used on the LAN for QoS/CoS.
What would you recommend to ensure acceptable audio quality?
A.
use IETF standard Differentiated Services
B.
utilize IEEE Standard 802.1p/Q configurations
C.
replace all Category-5 cables with Giga-speed cables
D.
ensure only shielded cable is used to minimize crosstalk
E.
use separate physical networks for voice and data connections
7. A customer has three existing locations that they want to migrate to a new Communication Manager platform.
Location 1 has a G3si R9.5 with duplicated processors. Locations 2 and 3 are CMC cabinets with G3 R8, which are
DCS'd back to location 1.
What is the most cost effective method of providing a system with centralized administration while maintaining
current level of reliability?
A.
S8500 at location 1 with IP connect at locations 2 and 3
B.
S8500 at location 1 with media gateways at locations 2 and 3
C.
S87xx at location 1 with IP connect at locations 2 and 3
D.
S87xx at location 1 with media gateways at locations 2 and 3

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8. You have just upgraded your Communication Manager to version 3.0 and implemented IGAR. Your WAN link is
completely down and your calls are not rerouting over the PSTN.
Why is IGAR not routing the calls via the PSTN?
A.
You implemented IGAR incorrectly.
B.
You have insufficient trunks to support IGAR.
C.
IGAR provides call rerouting only for LAN calls.
D.
IGAR does not function when the gateway cannot communicate with the server.

Answers:
1. C and D
2. D
3. B and C
4. A
5. A
6. B
7. C
8. D

8/12/2008