PS

NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

PS
NA
T

CE
Di
al

git

Li
br
ary

Digital Collections Customised & Maintained by Dr. G. Sivakumar., Librarian.

For PSNACET Digital Library Collections, Pl. Visit http://psnadigitallib

Digital Collections Customised & Maintained by Dr. G. Sivakumar., Librarian.

For PSNACET Digital Library Collections, Pl. Visit http://psnadigitallib

Digital Collections Customised & Maintained by Dr. G. Sivakumar., Librarian.

For PSNACET Digital Library Collections, Pl. Visit http://psnadigitallib

Question Paper Code:

91103

First Semester

ibr

M.B.A. DEGREE EXAMINATION, JANUARY 2012.

ary

Reg. No.:

al
L

BA 9203 - TOTAL QUALITY MANAGEMENT

(Regulation 2009)
Time: Three hours

Maximum: 100 marks

Answer ALL questions.

(10 x 2 = 20 marks)

git

PART ADefine quality planning.

2.

What is cost of quality.

3.

Write a short note on Taguchi loss function

4.

Define PDSA cycle.

5.

State the objectives of control charts.

6.

What is re-engineering?

7.

Draw house of quality diagram.

8.

State the different types of benchmarking.

9.

List the stages of auditing.

10.

Define the term quality system.

CE
T

Di

1.

NA

PART B - (5 x 16 = 80 marks)

(a)

(b)

PS

11.

Explain the various techniques used to analyse quality cost.

Write notes on the following:

(i) Cost of prevention
(ii) Cost of appraisal
(iii) Cost of internal Failure
(iv) Cost of external Failure.

(16)

Or

(16)

PS

NA

CE

Di
gi

tal

Li
br

ary

12. Discuss
(a)
(i)
all
the
elements
indetail.
58
principle
and also
the sigma
implementation
Write
Explain
What
Why
are
are
a short
quality
the
various
quality
quality
control
documents
note
auditing
function
methods
systems
new
on
chart
principles
statistical
management
to
deployment.
in
required?
patterns.
that
be
prepared
of
are
process
Deming.
used
tools.
for
for
control.
quality
graphical
system?
representation
(12)
(16)
(4)state
Describe
inallseven
detail
the
steps/phases
of
achieving
the
six
of
distribution.
procedure
anda frequency
the need
of 58
for
insixa sigma
manufacturing
implementation.
company.

91103

Digital Collections Customised & Maintained by Dr. G. Sivakumar., Librarian.

For PSNACET Digital Library Collections, Pl. Visit http://psnadigitallib

Digital Collections Customised & Maintained by Dr. G. Sivakumar., Librarian.

For PSNACET Digital Library Collections, Pl. Visit http://psnadigitallib

Digital Library Customized and maintained by Dr.G.Sivakumar., Librarian,

Please visit for PSNACET Digital Library resources http://192.168.10.5

Digital Library Customized and maintained by Dr.G.Sivakumar., Librarian,

Please visit for PSNACET Digital Library resources http://192.168.10.5

Digital Library Customized and maintained by Dr.G.Sivakumar., Librarian,

Please visit for PSNACET Digital Library resources http://192.168.10.5

Digital Collections Customised & Maintained by Dr.G.Sivakumar, Librarian.

For PSNA CET Digital Collections; Please visit http://www.psnadigitallib

Digital Collections Customised & Maintained by Dr.G.Sivakumar, Librarian.

For PSNA CET Digital Collections; Please visit http://www.psnadigitallib

Digital Collections Customised & Maintained by Dr.G.Sivakumar, Librarian.

For PSNA CET Digital Collections; Please visit http://www.psnadigitallib

Digital Library Customized and maintained by Dr.G.Sivakumar., Librarian,

Please visit for PSNACET Digital Library resources http://192.168.10.5

Digital Library Customized and maintained by Dr.G.Sivakumar., Librarian,

Please visit for PSNACET Digital Library resources http://192.168.10.5

Digital Library Customized and maintained by Dr.G.Sivakumar., Librarian,

Please visit for PSNACET Digital Library resources http://192.168.10.5