Team members

1. Birhane teklay
2. Helen Gebretsadik
3. Letay Hailay
address:Ethiopia,Tigray ,mekelle
Email:Birie2012@gmail.com
Date: 16/7/2016 GC
Mr. Tedros Getu
Head Department of Information Technology ;
Institute: Mu-mit;
Address: Mekelle Mu-mit;
Dear Mr. Tedros Getu.
We are very interested developing in the customer service you recently
proposed. we believe we have the necessary qualifications and skills to
successfully design and implement the system with your requirements.
As you described on the list of project which is customer service center is our
enclosed one. you will see that we have extensive experience for such like
system. We have more almost 3 years of work experience with web based
applications and we introduced with more new web based technologies. we
have worked many times on our course projects similar to customer service
center. The inventory management system and hotel management system
which we was implemented for tracking, monitoring, reviewing and
processing daily trisection customer with system of market-related data. this
system was include customer care that is how our customers will treated and
communicated closely. Confidentially you will satisfy by our work after
seeing our progress coming soon. we have proven our self to be a
competent project team with the full capacity to analyze the problem and to
solve the problem with the proposed system. we are going to collect whole
our full forces to this project to be number one project team and hard work
with customer support functionality of the system.
Hop fully you will give us this project and we have required strong planning
and professional skills coupled with an in-depth analytical approach and
enable the system, customer problem management able. We have also had
the opportunity to develop strong means of communication customer with

company and customer assessment and customer help center to get full
service without any problem.
our comprehensive knowledge of the specific tools, technologies, procedures
and resources necessary for successful management of a large and diverse
customer base has enabled us to efficiently implement scalable for large
scale customer service center support system. we are highly motivated
designers, developers and who are concerned about implementing
exceptional customer service and satisfaction system.
From Your recent activity has made you Ethiopian airline is a Company one
of the biggest companies in the field of development means problem solving
system and we are confident that we can make a positive contribution to the
relation b/n our institute and this large company. We would welcome the
opportunity to meet with you for an in-depth discussion and are available for
an interview at your earliest convenience. our dream comes to truth. our
feature plan is to work with this large Ethiopian organization. Please contact
us via our email to arrange a time and date for us to meet.
Thank you for your time and consideration and we look forward to speaking
with you soon.
Sincerely
1. Birhane Teklay
2. Helen Geberetsdik
3. Letay Hailay