Lead and Manage Organisational Change - BSBINN601 - 1.00

Student Assessment Pack
BSBINN601
Lead and Manage Organisational
Change
Developed By ACTE
This document is a Student Assessment Pack
for the above Unit of Competency and is to be
completed by a student to demonstrate his/her
competency.
Adelaide College of Technical Education
Table of Contents
Purpose of Assessment ............................................................................................................... 3

Target Group ................................................................................................................................................. 3
Selected Methods and Intended Use ............................................................................................................ 3
Standard Instructions for Assessor/Trainer ............................................................................... 3

Standard Instructions for Learners ............................................................................................. 3
Plagiarism ...................................................................................................................................................... 3
Evidence Requirements ............................................................................................................... 4

Documents to be attached along with each Submission ............................................................................... 4
Assessor Expectations .................................................................................................................................. 4
Resources for Learner ................................................................................................................................... 4
Resources for Trainer / Assessor .................................................................................................................. 5
Reasonable Adjustment ............................................................................................................... 5

Procedure to Login to Education Club ........................................................................................................... 5
Format for Written Submissions .................................................................................................. 6

Assessment Method Coversheet ................................................................................................. 7
Elements ........................................................................................................................................................ 8
When to Commence your Assessment ......................................................................................................... 8
Assessment Methods .................................................................................................................................... 8
Assessment Definitions ................................................................................................................................. 9
Assessment Preparation Checklist ........................................................................................... 10

Assessment Method One - Assignment .................................................................................... 11
Assessment Method Two - Written Response Questions ........................................................ 14
Assessment Method Three - Role Play ..................................................................................... 16
Assessment Method Four - Major Project ................................................................................. 21
Facilitators Guide............................................................................... Error! Bookmark not defined.
Advice to Assessors ...................................................................................... Error! Bookmark not defined.
Advanced Diploma Qualification Type Descriptor ......................................... Error! Bookmark not defined.
Assessment Response Guide ....................................................................... Error! Bookmark not defined.
Unit Feedback Not including Method Four (4) ............................................ Error! Bookmark not defined.
Record of Assessment Outcome& Mapping .................................... Error! Bookmark not defined.
RTO ID: 40336 CRICOS ID: 03187D

Assessment tool BSBINN601
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Copyright 2015 Adelaide Educators Pty Ltd ABN 84136893831
Purpose of Assessment
Purpose of this assessment is to check that the competency should be achieved on all elements of
Lead and manage organisational change.
Target Group
ACTEs learners enrolled in the unit BSBINN601 Lead and Manage Organisational Change must
have basic literacy and numeracy skills who are either experienced or having no experience of
working in a professional environment. To check the ACSF level of a student http://lln.safework.com.au/
Selected Methods and Intended Use

Methods used to achieve competency in this unit of competency (UOC) are a Case Study, Written
Response questions, a Role Play and an entire qualification Major Project that must be completed
in a simulated environment of Crimson Hotel through Education Club website
http://www.educationclub.com.au/ Your submissions will be used by trainers and assessors of
ACTE as evidence in achieving competency of the above mentioned unit.
Standard Instructions for Assessor/Trainer

The Trainer / Assessor should inform all the learners that all the tasks should be linked with
Crimson Hotel on the Education Club website and help can be taken from available resources.
Standard Instructions for Learners
Hand written assignments will not be accepted, assignments should be prepared in

Microsoft Office. Refer to the enclosed Style Guide.
All tasks should be linked with the identified organisation on Education Club website.
When answering the tasks use your own words and also refer to the given Scenario.
Plagiarism
Plagiarism is using the words or ideas of others and presenting them as your own. Plagiarism is a
type of intellectual theft. It can take many forms, from deliberate cheating to accidentally copying
from a source without acknowledgement. In your assessments you must come up with your own
ideas, however, at times you may need to make reference to work that has been conducted by
others. Important points to be aware of:
Know what plagiarism is. Go to this website if you require additional
information. http://www.plagiarism.org/
Plan your work
Reference your work / acknowledge all of your sources
What is Plagiarism? (n.d.)
Retrieved February 2015, from http://www.plagiarism.org/plagiarism-101/what-is-plagiarism
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Evidence Requirements
The evidence you submit as part of this assessment will be assessed by your trainer/assessor to
determine your competency. Your trainer/assessor will be guided by the following rules of
evidence when making their assessment decision.
Rule
Valid
Current
Sufficient
Authentic
Evidence must...
Address the elements and performance criteria
Reflect the skills, knowledge and context described in the competency standard
Demonstrate the skills and knowledge are applied in real or simulated workplace
situations
Demonstrate the candidate's current skills and knowledge
Comply with current standards
Demonstrate competence over a period of time
Demonstrate competence that is able to be repeated
Comply with language, literacy and numeracy levels which match those required
by the work task (not beyond)
Be the work of the learner
Be able to be verified as genuine
Documents to be attached along with each Submission
Completed Cover Sheet. Refer to the enclosed Cover Sheet.
Answer all assessment methods 1- 4
Assessment Preparation Checklist. Refer to the enclosed Checklist.
All answers of the Written Questions
Assessor Expectations
All Tasks should be answered with a minimum of half () page length per question/activity/issue,
unless otherwise advised, or to be answered as per the requirement of the Task in an appropriate
manner. This requirement does not apply to the Major Project as it is expected that all responses
will be detailed and of no defined length or word count.
Resources for Learner
ACTE Tailored Resources; and/or

OB: The Essentials, 1e, Stephen P. Robbins; ISBN 9781442500464; and/or
Library Books; and/or
Education Club Website; and
Other Websites related to the unit.

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Resources for Trainer / Assessor
ACTE Tailored Resources; and/or

OB: The Essentials, 1e, Stephen P. Robbins; ISBN 9781442500464; and/or
Library Books; and/or
Education Club Website; and
Other Websites related to the unit.
Reasonable Adjustment
A reasonable adjustment is any measure or action that a student requires because of their
disability, and which has the effect of assisting the student to access and participate in education
and training on the same basis as students without a disability. An adjustment is reasonable if it
achieves this purpose while taking into account factors such as the nature of the students
disability, the views of the student, the potential effect of the adjustment on the student and others
who might be affected, and the costs and benefits of making the adjustment.
ACTE will also maintain the academic integrity of a course and to consider the requirements or
components that are inherent or essential to its nature when assessing whether an adjustment is
reasonable. There may be more than one adjustment that is reasonable in a given set of
circumstances; ACTE will make adjustments that are reasonable and that do not cause the RTO
unjustifiable hardship.
Procedure to Login to Education Club

Go the following link and click the Login tab on the top.
http://www.Educationclub.com.au/
The web page will show the different organisations, you should click on Crimson Hotel icon on the
webpage and proceed further to login section of the particular organisation.
Consulting Trainers
Last date of Submission

Submitted to

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Format for Written Submissions

This unit describes the performance outcomes, skills and knowledge required to review corporate
governance requirements, implement operating procedures and monitor policy.
You are required to use a word processing program such as Microsoft Word >97/2003 to compile
your report. The following guidelines for your report (wherever required) is a suggested style guide.
Submission of assignment can also be done in other formats which should be clearly readable and
legitimate.
Format of the report
1. Assessment Cover Sheet
2. Title of the report
Arial, Size 14 pt., Bold
3. Headings
Arial, Size 12 pt., Bold
4. Text
Arial, Size 11 pt.
5. Table Content
Arial, Size 10 pt.
6. Line Spacing
1.5
7. Report length
The number of words is detailed in the instructions/task description for each
individual assessment method.
8. Presentations are to be created in presentation software such as Microsoft PowerPoint.
Resources such as overhead/data projector, whiteboard markers, speakers, pen pointers,
and presentation screens will be provided.
Your Trainer/Assessor will guide you through the assessment method/requirements for each
period.

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Assessment Method Coversheet

Student Name
Student Number
Receipt of Assignment
Receivers Signature
Date
I certify that this assignment is my own work based on my personal study and/or research and that
I have acknowledged all materials and resources used in the preparation of this assignment
whether they are books, articles, reports, lecture notes and any other kind of document, electronic
or personal communications. I also certify that the assignment has not previously been submitted
for assessment in any award or course and that I have not copied in part or whole or otherwise
plagarised the work of other students and/or persons. I have read the advice on plagiarism and
understood its implications. I can produce another hard/soft copy of this assignment within 24
hours if requested.
Student Signature
Qualification Code
Unit Code
Date
BSB60915
Qualification
Name
Advanced Diploma of Management

(Human Resources)
BSBINN601
Unit Name
Lead and Manage Organisational

Change
Due date
Trainer/Assessor
This assignment will not be marked unless the the above declaration is signed

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Overview
This unit applies to managers with responsibilities that extend across the organisation or across
significant parts of a large organisation. They may have a dedicated role in human resources
management, human resources development, or work in a strategic policy or planning area. The
unit takes a structured approach to change management and applies to people with considerable
work experience and organisational knowledge.
Elements
To achieve competency in this unit you must demonstrate your ability to:
Identify change requirements and opportunities;
Develop change management strategy; and
Implement change management strategy.
Along with above mentioned elements you must provide evidences of input from a wide range of
sources providing evidence in respect to a broad range of activities and application of business
ethics, demonstration of personal competence that links to the organisation's requirements for
managers, effective communication skills and an ability to win commitment to the organisation and
its activities, knowledge of leadership styles and their application and knowledge of legislation,
codes and by-laws relevant to the organisation's operations.
When to Commence your Assessment

Your training facilitator / assessor will advise you when to commence the parts of this assessment
by taking signature on Candidate Preparation Checklist.
Assessment Methods
In order to be deemed competent in this unit you must competently complete all the following
assessment tasks:
Method & Purpose
Title or Method
Assessment Method One
Task 1
Identify change requirements and opportunities
Task 2
Develop change management strategy
Task 3
Implement change management strategy
Task 4
Written Response Questions
Task 5
Role Play
Task 6
Major Project
Assignment
Formative Assessment
Written Response
To be issued to students at the commencement
of training delivery
Assessment Method Two
Summative Assessment
To be applied to students at the completion of
training delivery
Assessment Method Three
To be applied to students after the completion of
methods 1 & 2
Assessment Method Four
Major Project
Three (3) Stage Written Response
To be issued to students at the commencement
of training delivery
Note: Each Assignment Task and the stages of the Major Project must be issued with a submission
schedule or date.
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Assessment Definitions
Formative assessment: The goal of formative assessment is to monitor student learning to
provide ongoing feedback that can be used by instructors to improve their teaching and by
students to improve their learning. More specifically, formative assessments:
Help students identify their strengths and weaknesses and target areas that need work; and
Help faculty recognise where students are struggling and address problems immediately
Formative assessments are generally low stakes, which means that they have low or no point
value.
Examples of formative assessments include asking students to:
Draw a concept map in class to represent their understanding of a topic;
Submit one or two sentences identifying the main point of a lecture; and
Turn in a research proposal for early feedback.
Summative assessment: The goal of summative assessment is to evaluate student learning at

the end of an instructional unit by comparing it against some standard or benchmark. Summative
assessments are often high stakes, which means that they have a high point value. Examples of
summative assessments include:
A mid unit assessment;
A final project;
A paper; and/or
A role play
Information from summative assessments can be used formatively when students or faculty use it
to guide their efforts and activities in subsequent courses.
Assignment: A task or piece of work allocated to someone as part of a job or course of study.
Project: an individual or collaborative enterprise that is carefully planned to achieve a particular

aim.
Written Response: In a response submission, you do assess the item youve been assigned to
observe, but you add your personal reaction and impressions to the report. The steps for
completing response submission are:
Observe or read the piece for an initial understanding;
Re-read the piece and stop to reflect often;
Record your thoughts and impressions in notes;
Develop an opinion; and
Write an outline.
Role Play: Role-playing refers to role training where people rehearse situations in preparation for a
future performance and to improve their abilities within a role. The most common examples are
occupational training role-plays and educational role-play exercises.
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Assessment Preparation Checklist

Unit/s of Competency
BSBINN601 Manage Organisational Change
Candidate Name
Assessor Name
Yes
No
Has the assessment process been explained to you and

that to achieve a successful outcome for this unit of
Competency you must be deemed Satisfactory in all
assessment tasks?
Yes
No
Do you understand The Recognition of Prior Learning

(RPL) process?
Yes
No
Do you understand which evidence is to be collected and

how?
Yes
No
Do you understand your rights and the appeal system?
Yes
No
Have you discussed any special needs that should be

considered during the assessment process?
Yes
No
Do you require an adjustment to the conduct of the

assessment to respond to a specific or a special need?
E.g. Cultural, Language, Disability, Literacy or Numeracy
purposes.
Yes
No
As the candidate are you ready for assessment?
I agree to undertake this assessment in the knowledge that the information gathered will only be
used for the purpose of determining my skills as Satisfactory or Not Satisfactory for each
assessment method. Additionally the information gathered is for the determination of my
Competency by the collection of all assessment evidence for this unit of competency and can only
be accessed by my workplace supervisor, my RTO and nominated regulatory authorities.
Candidate Signature
Assessor Signature

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Assessment Method One - Assignment

Scenario
The CEO of Crimson Hotel has asked you to act as Change Management Agent and take
initiative nationally at all five (5) branches of the hotel. You have been asked to prepare a plan to
implement a whole- of- business change. You have been given a budget of $20,000.00, to do
this.
The CEO has recognised that the lack of standardisation of operations and the different levels of
training has reduced the quality of customer experience and potentially service, and makes it
difficult to plan for the future as each branch currently makes many of their own decisions.
It is expected that the change management process will be fairly smooth if adequate measures
are taken and the process is well managed. The major resistance will come from two (2) branch
managers who dont have any formal qualifications in hospitality and learned through
experience. They will also not want to participate in any training initiative.
If the whole standardisation process is not managed carefully, there is a threat of business loss.
This is a major concern for the CEO, your employment.
All of the planning can be conducted with the available facilities of the College. You have
considered that about half () to one (1) page for each separate point would be a sufficient piece
of information and you have separated the checklist into three separate tasks.
Task One
Identify change requirements and opportunities
1. Review current performance with reference to organisational objectives and identify the need of
strategic change. In your analysis you should also review existing policies and practices against
strategic objectives. You may use SWOT analysis or any other analysis tool.
2. Discuss any trends in the external environment which may impact on the achievement of
organisation's Change Management objectives.
3. Identify some major operational change requirements due to performance gaps, business
opportunities or threats, or management decisions as part of this Change Management initiative.
4. Review and prioritise change requirements or opportunities with relevant managers identified in
Task- 1.3.
5. Would you like to consult specialists and experts to assist in the identification of major change
requirements and opportunities? Give reasons of your decision. If yes, what major areas would you
discuss with him?

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Task Two
Develop change management strategy
1. Complete a cost-benefit analysis for high priority change requirements and opportunities.
2. Complete a risk analysis, identify barriers to change, and agree and record mitigation strategies.
3. Develop change management project plan.
4. From whom you will seek approvals from relevant authorities to confirm the change
management process
5. What resources will you need for this project and how will you report and receive information
from relevant managers?
Task Three
Implement change management strategy
1. Develop communication or education plan in consultation with relevant groups and individuals to
promote the benefits of the change management to the organisation and to minimise loss.
2. How you will organise and manage activities to deliver the communication or education plans to
relevant groups and individuals?
3. How you will consult with relevant groups and individuals for input into the change process after
the implementation commences?
4. What possible barriers do you see to the change? Develop a risk management and mitigation
plan for each.
5. What will be your intervention strategy to deal with the barriers identified in Task 3.4?
6. What are your strategies and how will you activate these to bring in the change?
7. How and when you will conduct regular evaluation and review, and modify your change
management project plan to achieve change program objectives?

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Assessment Method One - Assignment

BSBINN601 Lead and manage organisational change
Student Name
Feedback
Result for Assessment
Satisfactory (S)
Not Satisfactory (NS)
Student Signature
Date
Assessor Signature
Date

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Assessment Method Two - Written Response Questions

Scenario
this. The CEO has recognised that the lack of standardisation of operations and the different
levels of training has reduced the quality of customer experience and potentially service, and
makes it difficult to plan for the future as each branch currently makes many of their own
decisions. It is expected that the change management process will be fairly smooth if adequate
measures are taken and the process is well managed. The major resistance will come from two
(2) branch managers who dont have any formal qualifications in hospitality and learned through
experience. They will also not want to participate in any training initiative. If the whole
standardisation process is not managed carefully, there is a threat of business loss. This is a
major concern for the CEO, your employment.
After presenting your submission it has raised several more concerns and as the author of the
document you need to explain the issues. You have considered that about half () to one (1) page
for each separate point would be a sufficient piece of information.
Issue One
Describe the Change management process or cycle.
Issue Two
What are the various components of a change management project plan?
Issue Three
What is the impact of the external environment on change strategies?
Issue Four
What role organisational behavior plays in change management process?
Issue Five
What are the potential barriers to change in an organisation?

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Assessment Method Two - Written Response Questions

Student Name
Satisfactory (S)
Student Signature
Date
Assessor Signature
Date

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Assessment Method Three - Role Play

Scenario
this. The CEO has recognised that the lack of standardisation of operations and the different
levels of training has reduced the quality of customer experience and potentially service, and
makes it difficult to plan for the future as each branch currently makes many of their own
decisions. It is expected that the change management process will be fairly smooth if adequate
measures are taken and the process is well managed. The major resistance will come from two
(2) branch managers who dont have any formal qualifications in hospitality and learned through
experience. They will also not want to participate in any training initiative. If the whole
standardisation process is not managed carefully, there is a threat of business loss. Your
explanations have been submitted and you are now requested to present your information to all
associated staff. You have decided to conduct a presentation of your information to cover the
following points:
Development of a change process that details rationale for the change and its objectives;
Implementation of a change process;
Critical evaluation of how the change process was managed; and
Demonstration of techniques for responding to resistance to change.
In your presentation you need to ensure that you incorporate the additional issues listed below.
1. High level interpersonal and leadership skills to obtain acceptance of change processes
and to inspire trust.
2. Innovation skills to think laterally and to develop creative means to enable people to accept
change positively
3. Learning skills to enable openness to new ideas and techniques which could contribute to
ongoing organisational improvement
4. Planning and organising skills to sequence events and to enable staff to be clear in times of
change or turbulence
5. Problem-solving skills to identify and respond to barriers to the change and analyse risks
6. Project management skills to implement the change management strategy
7. Teamwork skills to consult with relevant groups and individuals for input to the change
process
8. Verbal communication skills to consult with relevant stakeholders and promote the change
management plan
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You are still deciding whether to develop a PowerPoint display to create a more visual presentation
or whether simply discuss the findings with a simple brochure/information style handout to promote
the issues.
College Administration
Your audience for your presentation will vary and will consist of four (4) classmates and a College
assessor. It is considered that a maximum of 10 minutes be allocated for the presentation.

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Assessment Method Three - Role Play Assessor Checklist

To be completed by the RTO Assessor during the candidate conduct of the Role Play assessment
method.
During the conduct of the role play assessment method did the candidate use or
complete:
Activity
Assessor Comments
NS
Reading
Interprets detailed information that

may deal with complex ideas related
to issues both within and outside the
workplace context
Writing
Uses clear and precise language to
develop information about objectives,
requirements, activities and
recommendations
Develops complex plans and
strategies in appropriate format for
the audience and purpose
Oral Communication
Discusses and seeks information

using appropriate structure and
language for the particular audience
Uses questioning and active listening
to clarify or confirm understanding
Numeracy
Interprets, analyses and presents

numeric/financial information in
complex documents
Navigate the world of work

Takes a lead role in the development
of organisational strategic goals and
associated roles and responsibilities

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Interact with others
Uses a variety of communication

tools and strategies to build and
maintain effective working
relationships
Uses inclusive and collaborative
techniques to seek feedback,
negotiate and consult with a range of
stakeholders
Get the work done
Plans, organises and implements
activities required to achieve
strategic priorities and outcomes,
including consulting with others and
sequencing events to minimise
uncertainty for staff
Uses problem-solving skills to
identify and analyse issues or
barriers, and develop responses
Develops new and innovative ideas
through exploration and lateral
thinking

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Assessment Method Three - Role Play

Student Name
Student ID
Feedback
Satisfactory (S)
Student Signature
Date
Assessor Signature
Date

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Assessment Method Four - Major Project

Instructions
To fulfil the requirements of the Advanced Diploma of Management (Human Resources), all
students must complete a Major Project using the simulated business Bushland Blooms.
As a student you must review the simulated business available through the Education Club
website, as per the instructions provided by your trainer and at the commencement of the
assessment pack.
The simulated business on Education Club have been designed specifically for your Major Project
and are set up differently to previous simulated businesses that students may have used for other
training activities/assessments
You will continue working on this project throughout your entire study program. This project is an
individual submission. You will be allocated four (4) hours per week during study terms to complete
your project. There are three (3) stages for submission and you will be required to submit each
stage by the date advised by your trainer/assessor.
Students should attend Project tutorial sessions available at the college during these four (4) hours
trainers will be available to provide and advise during your allocated Project tutorial session.
Project tutorial sessions are specifically designed to be used by students to conduct research on
their assigned project, work on their project and to receive project support from their trainer.
A separate document will be provided for the project.

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Student Assessment Pack

Adelaide College of Technical Education

Purpose of Assessment ............................................................................................................... 3

Standard Instructions for Assessor/Trainer ............................................................................... 3

Evidence Requirements ............................................................................................................... 4

Reasonable Adjustment ............................................................................................................... 5

Format for Written Submissions .................................................................................................. 6

Assessment Preparation Checklist ........................................................................................... 10

Record of Assessment Outcome& Mapping .................................... Error! Bookmark not defined.

RTO ID: 40336 CRICOS ID: 03187D

Adelaide College of Technical Education

Selected Methods and Intended Use

Standard Instructions for Assessor/Trainer

Standard Instructions for Learners

Hand written assignments will not be accepted, assignments should be prepared in

Adelaide College of Technical Education

Address the elements and performance criteria

Demonstrate the candidate's current skills and knowledge

Comply with current standards

Demonstrate competence over a period of time

Demonstrate competence that is able to be repeated

Be the work of the learner

Be able to be verified as genuine

Documents to be attached along with each Submission

Completed Cover Sheet. Refer to the enclosed Cover Sheet.

Answer all assessment methods 1- 4

Assessment Preparation Checklist. Refer to the enclosed Checklist.

All answers of the Written Questions

Resources for Learner

ACTE Tailored Resources; and/or

RTO ID: 40336 CRICOS ID: 03187D

Adelaide College of Technical Education

Resources for Trainer / Assessor

ACTE Tailored Resources; and/or

Procedure to Login to Education Club

Last date of Submission

RTO ID: 40336 CRICOS ID: 03187D

Adelaide College of Technical Education

Format for Written Submissions

Arial, Size 11 pt.

RTO ID: 40336 CRICOS ID: 03187D

Adelaide College of Technical Education

Assessment Method Coversheet

Advanced Diploma of Management