May 28, 2010 A US Airways Employee Publication
PHL Leads the Way for US
Over the last couple of years, our PHL
employees have made impressive
operational improvements to help
turn around US Airways’ operation
as a whole. But in recent weeks that
trend has been even more evident.
Flights in the first bank, which includes
on-time departures for every hub departure
before 9 a.m. local time, is a prime
example. For the month of May thus far,
PHL is outperforming both CLT and PHX.
This reflects nine days of 90 percent or
better on-time departures since May 1 with
one day, May 19, at 100 percent.
Vice President, PHL Hub, Bob Ciminelli
said, “A strong first bank ensures that
we get the airline started out right each
and every day. We put more time back
into the system and set our colleagues
up across the country for a successful
operating day. This has been a team effort
here in Philadelphia and I’d like to thank
all the fleet service, customer service and
hub control center employees as well as
continued outstanding support from the
Flight Ops, InFlight, Maintenance and
Ground Service Equipment groups.”
Baggage handling is another impressive
area in PHL. In April, the internal
mishandled baggage report (MBR) rate
for the hub clocked in at an improved
7.49 reports per 1,000 passengers. Just
a few short years ago, the MBR rate in
PHL was easily twice that. Lower internal
numbers at PHL mean an improved
Department of Transportation (DOT)
MBR for US. And many thought PHL
would never see an MBR below ten!
Issue 265
On the community relations front, the
airline continues to be actively plugged
into both the non-profit centers in the
greater Philadelphia community as
well as being a partner to business
organizations like Select Greater
Philadelphia and the American Israel
Chamber of Commerce. Bob said, "We’re
looking forward to our US Airways
Education Foundation Event in June in
Center City and we appreciate the support
from our vendors and business partners in
the Philadelphia area that make each year
a success.”
Baggage Service Office (BSO)
“We put more time back into the reps Ramona McDonald and Tom
system and set our colleagues up Booth outside our newest (and long-
across the country for a successful anticipated) BSO at Terminal A - East
operating day. “ Baggage Claim at PHL. This greatly
- Vice President, PHL Hub, Bob Ciminelli improves Convenience for our customers
— no more walking to B/C for domestic
customers arriving at both A-East and
Also, the hub is at full summer schedule A-West.
which includes all the seasonal trans-
Atlantic flying. PHL is also looking
forward to the successful launch of
seasonal Anchorage (ANC) and Halifax
(YHZ) service on June 1.
Finally, we’d be remiss if we didn’t share
that excitement for the Philadelphia
Flyers’ pursuit of hockey’s Stanley
Cup is at an all-time high! US Airways
became the official airline of the Flyers
just last fall at
the beginning
of this now
historic season.
INSIDE
Coincidence? We Kiosks go international . . . . . . . . . . . . . . . . . . page 2
think it’s more than Piedmont Pow-wow . . . . . . . . . . . . . . . . . . . . page 3
just that, but in any
Frequently Asked Questions . . . . . . . . . . . . . . . . page 6
case, go Flyers!
Kiosks go international
To provide a consistent experience to our customers, as well as to facilitate the collection of ancillary revenues and keep
our operational costs down, we are introducing new kiosks in most of our European stations. Last week London Gatwick
(LGW) and Rome (FCO) were the first stations to receive the new kiosks.
London Heathrow (LHR) and Amsterdam (AMS) already have
common use (CUSS) kiosks used by multiple airlines since
airlines can be moved to any check-in counter location on a daily
basis. The new kiosks are our own kiosks, a first for European
destinations. To adapt to changing check-in counters, our LGW
kiosks are on wheels and are the first “mobile” kiosks for US.
Prior to implementation, customers in Europe made payments at
our ticket sales desks, not our check-in counters.

LGW and Glasgow (GLA) Station Manager Carole Perry said,

“The kiosks take payment for ancillary revenues such as second
bag fees, which make it much easier for the customer rather than
having them line up at the ticket desk to pay.”

Tina Ghiladi, senior manager, International Airport Affairs and From left to right, LGW Customer Service Agents Lisa Leesmith
Facilities said, "We'd like to thank Gatwick Airport Limited who, and Ros Harvey, Customer Service Supervisor Alan Berry and
under their new ownership, fast-tracked our roll-out so that LGW Agent Aggie Flaga.
would be US Airways' first airport with our mobile kiosks."

Paris (CDG) will receive new mobile kiosks in early June, while Madrid (MAD) and Barcelona (BCN) will receive CUSS kiosks in
mid-June.

GSE hits 100% for March

Recently all US Airways mainline stations celebrated a big
accomplishment and one that’s vital in helping US run an
on-time operation. The Ground Service Equipment (GSE)
teams at 117 stations completed all 1,929 scheduled GSE
preventive maintenance (PM) inspections for the month of
March.

The primary goal of preventive maintenance is to prevent the

failure of equipment before it actually occurs. It is designed to
preserve and enhance equipment reliability by replacing worn
components before they actually fail. Typically, all US Airways
ground support equipment receives two scheduled PMs per year.

In a letter to employees, Tama Mohelnitzky, director, GSE, Above, PIT

said, “Completing all required monthly PMs is like walking GSE mechanics
a tightrope. The equipment inspection is aimed at preventing celebrate 100
breakdowns. However to accomplish the inspection, the percent.
equipment must be removed from the operation.

“But if the station doesn’t have the equipment required to run the At right, LAX
operation, we all suffer the consequences with lower operational Station Manager
stats. So achieving a 100 percent monthly PM completion is a David Blakely
team effort. Everyone, GSE personnel, station personnel, and and LAX GSE
GSE vendors must work together to remove the equipment, Supervisor
complete the inspection, and return the equipment to the Melvin Obee.
operation without any disruptions.”

2
Piedmont pow-wow
The Piedmont Airlines
management team came together Piedmont’s 2010 Priorities for
last week in CLT for the 2010
Piedmont Leadership Conference.
Almost 150 company leaders were
in attendance to discuss company
performance, goals, priorities
for success and the overarching
leadership philosophy, “It’s
about the people,” which stresses
the company’s commitment to
engaging and communicating
with employees consistently and
respectfully.
Piedmont Airlines is one of US Airways’ wholly
owned subsidiaries that also handles customer
service and ground handling for many stations
throughout the system. Piedmont ground handling
has experienced tremendous growth in the past 12
months with nine new stations including Anchorage,
Alaska (ANC) and San Antonio, Texas (SAT). In
addition to handling US Airways flights, Piedmont
employees in 20 cities also handle other airlines.
US Airways Express President Dion Flannery
gave the group a high-level overview of the
entire US Airways Express operation reminding
those in attendance how vital Piedmont
Airlines and the other Express carriers are to
the US Airways network. US Airways Express
accounts for almost 36 percent of all network
enplanements, has annual revenue of $3 billion
and provides $550 million in contribution to the
US Airways network. With almost 1,900
daily departures, US Airways Express now
has more daily flights than both American
Eagle and Continental Express.
Success
People
Process
Compliance
Performance
Cost
Revenue
Administrative Assistant
Janci Matykiewicz (left)
said, “Meeting in CLT and
volunteering with Habitat for
Humanity was a great way
to connect with Piedmont
employees from other divisions
and build on our core strength
of teamwork.”
Piedmont’s People
Tri-Cities Regional Airport (TRI)
serves the cities of Bristol, Kingsport
and Johnson City in far northeast
Tennessee and is a growing operation
in the Piedmont family. This summer
they’ll assume ground handling
responsibilities for American Eagle.
Meet Mike Zeglis (below, far right)
Title: Station Manager, TRI
Years with Piedmont: 10
Work-life balance: Mike enjoys
golfing, softball, swimming and
anything outdoors. His favorite leisure
activity is spending time with his wife,
Diane, and children, Ashley and Ian.
Mike says: “I am very proud of
our hardworking team here in TRI.
We are all excited about the growth
opportunities presented and look
forward to delivering a reliable ground
handling product to our friends at
American Eagle while continuing
with our main role of supporting the
US Airways Express operation.”

Piedmont Airlines President Steve Farrow

closed the session by congratulating
everyone on the airline’s exceptional
performance and reminded everyone that
the success of Piedmont is truly a team
effort and the “whole is greater than the
sum of the parts.”
Check out more pictures
from the Piedmont
Leadership Conference on
Wings.
Team TRI (front row, left to right)
Karen Marsh, Leah Rhodes, Chad
Pennington and Mike Zeglis. Back
row, Gary Glazis, Shannon Hood and
Kelvin Pearce.
Director, Customer Service Training,
Tina Weaver and Administrative Assistant
Pam Kydd put the shine on an old piece
of equipment at the Habitat for Humanity
ReStore as part of the Do Crew volunteer
project.

3
Spotlight: Technical Operations
This week we wrap up our four-part series on the Tech Ops team by focusing on how the organization helps make US fly.

Senior Vice President, Technical Operations, David Seymour said, “Technical Operations is both very technical and very operations-
focused, of course. This flowchart, while it doesn’t capture every complexity, service and function in our organization, does show how
tech ops supports thousands of our colleagues at airports, in aircraft cabins and in flight decks.”

Planning

120
Line
Supply Chain
Maintenance
mainline destinations

Maintenance
Operations
Control (MOC)
Heavy
Maintenance
1,243
daily mainline flights

345
Technical Services
Ground Service
Equipment
mainline aircraft
80M
passengers per
(Engineering)
Maintenance year (mainline and
Express)
Tech Ops sets up other workgroups for success; sound ground
service equipment means that thousands of hard-working fleet
service agents can service aircraft. Ready-to-operate airplanes
Quality Assurance mean that thousands of pilots and flight attendants can carry out
& Technical more than 1,200 mainline flights every day to 120 destinations.
Programs

These workgroups essentially support the day-to-day

maintenance of our fleet and ground service equipment and keep
the airline flying. See past AboutUS issues available on Wings
for more detail about these workgroups.

Recognizing our AMTs

Monday, May 24 was Aviation Maintenance Technician Day, which recognizes the essential role of maintenance
professionals in guaranteeing the safety and security of civil and military aircraft. The day also honors Charles
Edward Taylor, who worked as a machinist for Orville and Wilbur Wright and was instrumental in the history of
flight. Thank you to our more than 3,400 maintenance and related employees for their hard work in ensuring a
safe operation for our customers and our employees!

4
Great fares for Uncle Sam
What better way to honor our military men
and women in uniform than by offering
them a great fare! US Airways has both
a government business and military
leisure fare program that is sure to make
for a convenient and affordable travel
experience.
The General Services Administration
(GSA) contract is a federal government
business travel program that US Airways
bids on each year. These fares are valid
for both civilian government employees
and military personnel traveling on official
business and account for more than $400
million annually in system revenue. For
2010, US Airways was awarded a GSA
contract in 879 domestic markets (city
pairs) and 48 international markets.
In addition to the GSA program for official
travel, we also offer great leisure fares for
active duty military traveling on leave.
These fares are also valid within seven
days of discharge for those traveling home
to begin civilian life.
Sample military fares
Chicago to Jacksonville, NC
Normal lowest walkup
$220 one-way
Military one-day advance purchase
$118 one-way
Norfolk, VA to San Diego
Normal lowest walkup
$410 one-way
Military one-day advance purchase
$184 one-way
Military fares – facts & figures
• Confirmed coach seat with valid
military ID; rates are also valid for
spouse and dependent children.
• Three free checked bags (service
member only)
• Bags may exceed standard dimensions
- up to 81 inches and 100 pounds.
• Uniformed military personnel may
use First Class line to check in and are
granted complimentary access to the
US Airways Clubs.
• Available in most markets – not all.
• Change fee waived for official military
orders.
• Rates are subject to availability.
• Jacksonville, NC (OAJ) is the largest
leisure military market with more than
8,000 annual military fares purchased.
• Military leisure fares generate an
additional $7 million a year in system
revenue.

Airports by the Numbers

Orlando, Fla. (MCO)
This week we switch gears from our Traffic Tracker and look at airport data for the cities
we serve, starting with MCO. This data is all publicly available and is 2009 data from the
Department of Transportation. We currently have 24 daily departures from MCO to CLT, DCA, Thirsty for more news? Point your browser
PHL and PHX.. to Wings for these additional stories.

Emerald City Gets

Top 10 Destinations From MCO Greener: SEA introduces
Market Share (USA only) off-aircraft recycling
Passengers* program
ATL 1,298,000
PHL 737,000 Piedmont Pow-wow:
Southwest EWR
Southwest 644,000 Piedmont leaders
gathered in CLT
Other Airlines 23% JFK
AirTran 581,000
28% DTW
JetBlue 531,000
Air Tran DFW
Delta 523,000
Anniversaries &
US Airways 13% BWI
American 490,000
Retirements: See who’s
11% Delta ORD
US Airways 467,000 celebrating around the
American 11% JetBlue SJU
Other Airlines 449,000 system.
11% 11% CLT 444,000
Above: SAN Mechanic Jim Greco (right) is
* Passengers March 09-Feb 2010 congratulated by Regional Manager Jim Williams
for his 20 years of service.

5
 Frequently Asked Questions
Q. Has any consideration been given to establishing Pinch
Hitter payout goals for baggage handling and complaint
sections? That would allow employees to see a financial
incentive for a performance that was spectacular, even if it
didn’t get us quite to the top?
A. The Triple Play program is designed to reward our success
compared to our peers. On-time departures (measured by D:00)
is our most controllable metric, and success in getting planes
off the gates on-time is the key driver to success in relative
performance in all categories, especially MBR and complaint
numbers. So, if our planes are leaving on-time and we meet our
D:00 goal, but the competition does slightly better than US in the
rankings, employees are rewarded for success in this area.
Q. Has the company looked at the possibility of having
flight information on the screens behind the agents like
Delta, Continental, American, things like the standby list,
connection gate info, weather, etc? This would be extremely
helpful to our passengers as well as our internal employees
going standby.
A. We have looked at the economics of rolling out gate displays
similar to Delta. However, every time we look, it is challenging
to justify the expense, particularly a system-wide rollout. Not
considering costs, we believe this functionality would add value
to our customers and employees. Hopefully the business case
will improve in the future as the cost of technology continues to
come down.
Q. When we start flying pre-merger US Airways aircraft to
Honolulu (HNL), what are the plans if we have maintenance
or crew issues?
A. As with any of our low frequency markets (Europe, Alaska,
Caribbean, etc.) there can sometimes be operational challenges
Who ya gonna call?
Health and Benefits Travel Benefits
1-888-860-6178 To List: 1-800-325-9999, Opt. #1
ebenefitsus.com
Changes to existing
401(k) Questions
1-800-354-3412
usairways401ksavingsplans.com
non-rev itinerary:
1-800-325-9999, Opt. #2
Questions/Changes to
Paycheck Questions Travel Profile: 480-693-8717
1-800-872-4780, Option #1 (6:30 a.m. - 5 p.m. PDT)
MyHr Assistance Safety Hotline
866-400-8292 800-363-2545
MyHRhelp@usairways.com
when there are equipment or crew issues. The routing/schedule
of the aircraft to HNL through PHX will be designed to
minimize these issues, which is why that aircraft will depart
HNL in the morning, rather than late in the day as with the rest
of our Hawaii operation.
Q. When can the furloughed pilots expect a recall? Our
unemployment has run out and we need our jobs back.
A. There are no plans for recalls this year — the airline isn’t
growing and attrition rates are very low, especially with the
addition of the age 65 rule for pilots, which extended careers five
years but lowered retirement rates.
Q. Any update on how the new flight and duty time rules will
affect staffing?
A. We are keeping a close eye on the final outcome of new duty
time/crew rest regulations. The new rules are likely to increase
the need for additional staffing; however some of the guidelines
may offset that. Once the final rules are published, we will
model them with our network and determine the most efficient
schedule structure and staffing plan.
Q. Now that financial results are getting better would you
please get involved, (like you should of a long time ago) and
resolve the problems among the employee groups?
A. As it relates to contract negotiations, our flight attendants and
pilots are the two remaining groups that are not on a combined
contract. We think we’re close to buttoning up the scheduling
component on the flight attendant contract, which allows us to
speak about the economics of the contracts. We continue to look
forward to a final resolution of the seniority dispute among our
pilots so that a new single labor agreement can be reached.
Send us your questions at
corporate.communications@usairways.com.
AboutUS May 28, 2010 ISSUE 265
Contact: Liz Landau, elizabeth.landau@usairways.com
Contributors: Morgan Durrant, Todd Lehmacher, Mike Miller,
Michelle Mohr, Matt Snow and Tina Swail
past issues available on Wings