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SERVICE

UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
Problem:NoTrayMessage
Cause:Whenpaperinthepapertrayisnotinstalledcorrectlyandtrayisinstalledwithmoreforce
itcancausethePaperEdgeActuatortogetbent

Recommendation:CheckandverifyiftheEdgeactuatorisbentornot(Seepictureabove).Ifthe
Edgeactuatorisbenttrytobenditbacktocorrectposition.Ifunabletogoto
procedureforreplacementofPaperEdgeActuator

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
RepairInstructions:BentPEActuator
1. Removepapertray1fromthemachine

2. ChecktheconditionofthePEactuator
a. CheckifPEactuatorisbent
b. CheckifPEactuatormovessmoothly

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F1347

SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
3. IfthePEActuatorisbent,straightenthePEactuatorbyholdingthePEactuatorwithyourleft
hand,andnipitusingneedlenoseplierswithyourrighthand.
4. BentPEactuatorgentlyuntilitsinoriginalposition

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
5. WhenPEactuatorisinoriginalposition,itshouldbeapproximatelyatat33to34degreeangle

6. OncethePEActuatorisstraightandisincorrectposition,installthepapertray1backintothe
machine.
7. Turnthemachineon,ifthedisplaystillreadsNoTray,tryadjustingthePEactuatoragainand
ifproblemcontinuesafterthat,replacePEEdgeactuator(PartnumberLY0248001)

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
Procedure:PaperEdgeActuatorReplacementProcedure.
ThatthemachineshouldbedisconnectedfromPCandexternalpowersource.
Carehastobetakentotrackscrewstoensurethecorrectplacementofthescrewuponassemblyfailuretodo
socanresultindamagetothemachineoroperationalissues.
Lookattakingcablenoticesfromthemanualtoexpandthestatements.

8. OpentheBackCoverandremovethebackcoverstopperarmLandRfromtheMainbody.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
9. RemovetheShaftofthebackcoverfromtheBushontherightsideoftheMainbodyand
removethebackcover

10. OpentheFrontCover

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
11. RemovetheTaptitebindSM3x8screwfromthefrontoftheSideCoverL.
12. RemovetheTaptitebindBM4x12screwfromthesideoftheSideCoverL.

13. RemovethetwoTaptitebindSM3x8screwsfromthebackoftheSideCoverL

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F1347

SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
14. Releasethehooks1and2atthesametime,andthenreleasetheHooks3to6innumericalorder.
ReleasetheHook7.ReleasetheHook8toremovetheSidecoverLfromtheMainbody.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
15. RemovetheTaptitebindSM3x8screwfromthefrontoftheSidecoverRAssembly
16. RemovetheTaptitebindBM4x12screwfromthesideoftheSidecoverRAssembly

17. RemovethetwoTaptitebindSM3x8screwsfromthebackoftheSidecoverRAssembly

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
18. ReleasetheHooks1and2atthesametime,andthenreleasetheHooks3to6innumerical
order.ReleasetheHook7.ReleasetheHook8toremovetheSidecoverRASSYfromtheMain
body

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
19. OpentheFrontcover
20. ReleasethehooktoremovetheForceddevelopreleaselinkfromthefrontcover

21. ReleasetheHooktoremovetheJointreleaselinkfromtheFrontcover

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
22. RemovetheFrontcoverfromtheMainbody

23. RemovetheMainshieldcoverplateassemblyontheleftsidebyremovingsixTaptitecupS
M3x6SR

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
24. RemoveoneTaptitecupSM3x6SRscreweachfrotheFBFGharnessAssyandADFFGharness
AssytoremovethemfromtheMainbody.

25. Disconnectthefiveconnectors(CN3,CN4,CN6,CN7,andCN8)andtwoflatcables(CN1and
CN2)fromtheMainPCBAssy.

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
26. RemovethetwoTaptitebindBM4x12screwsfromtheBackcoverupper.
27. ReleasethefourHookstoremovetheBackcoverupperfromtheMainbody.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
28. DisconnectthewiringofthesecondsidescanningCISflatcablefromtheMainbody

a. WhenattachingtheSecondsidescanningCISflatcable,besuretoattachthefilmas
showninfigurebelow.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
29. RemovetheFlatcoreandFilm

30. RemovethetwoTaptitebindM4x12screwsandTaptitecupSM3x6SRscrewfromtheright
sideoftheMainbody

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
31. RemovethetwoTaptitebindBM4x12screwsandTaptitecupSM3x6SRscrewfromtheleft
sideoftheMainbody

32. RemovethetwoTaptitebindBM4x12screwsfromthebackoftheMainbody

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
33. ReleasetheeightHookstoremovetheDocumentscannerunitfromtheMainbody

34. TakeouttheDocumentscannerunitflatcablefromtheFlatcoreoftheMainbodyaslifting
theDocumentscannerunit.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
35. Removethescrewpan(S/Pwasher)M3.5x6screwtoremovetheNCUFGharnessAssyfrom
theMainbody

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
36. DisconnectthetwoConnectors(CN10andCN11)cablesfromtheMainPCBAssy.

37. RemovethesevenTaptitecupSM3x8screwsfromtheJointcoverbaseAssy.

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
38. RemovethetwoTaptitebindBM4x12screwsfromthejointcoverbaseAssy.

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
39. ReleasethetenHookstoremovetheJointcoverbaseAssyfromtheMainbody

40. DisconnecttheFlatcablefromtheDevelopFFCholder
41. ReleasethetwoHookstoremovetheDevelopFFCholderfromtheUppercablerack

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
42. Disconnectcablesfromtheuppercablerack.
43. ReleasethefourHookstoremovetheUpperrackfromtheBasicframeunit.

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F1347

SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
44. Disconnecttheeightconnectors(CN12,CN13,CN23,CN24,CN25,CN26,CN27,andCN30and
twoFlatcablesCN15andCN22)fromtheMainPCBASSY
a. Whenconnectingflatcables,donotinsertthematanangle.Makesurethesilverportion
oftheflatcableisfacingthesilverportionontheconnectorwheninsertingthecables.
AfterInsertion,checkthatcablesarenotatanangle

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
45. RemovethefourTaptitecupSM3x6SRscrewstoremovetheMainPCBASSYfromtheTop
driveASSY

46. Disconnectthe17connectors(CN3,CN5,CN8,CN9,CN10,CN11,CN12,CN13,CN14,CN16,
CN17,CN18,CN19,CN20,CN21,CN22,CN23)andfourflatcables(CN1,CN2,CN15andCN25).

Whenconnectingflatcables,donotinsertthematanangle.Makesurethesilverportion
oftheflatcableisfacingthesilverportionontheconnectorwheninsertingthecables.
AfterInsertion,checkthatcablesarenotatanangle

47. RemovethethreeTaptitecupSM3x6SRscrewstoremovetheEnginePCBASSYfromtheTop
DriveASSY.
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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11

48. RemovetheMaininsulationsheetfromtheTopdriveASSY

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
49. RemovethethreeTaptitecupSM3x6SRscrewstoremovetheMainshieldplatefromtheTop
driveASSY

50. DisconnecttheflatcablefromtheDevelopFFCholder
51. ReleasethetwoHookstoremovetheDevelopFFCholderfromtheUppercabletrack.

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
52. Disconnectcablesfromthelowercablerack
53. ReleasethefourHookstoremovetheLowercablerackfromtheTopdriveASSY

54. DisconnectcablesfromthePFlineholder
55. ReleasethethreeHookstoremovethePFlineholderfromtheTopdriveASSY.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
56. DisconnectcablesfromtheUppercablerack.ReleasethefourhookstoremovetheUpper
cablerackfromtheBaseframeunit.

57. RemovethetwoTaptitebindSM3x6screws.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
58. RotatetheDevelopreleasemotorcounterclockwisetoreleasetheHooktoremovethe
DevelopreleasemotorfromtheTopdriveASSY.

59. RemovetheTaptitecupSM3x6SRscrews.
60. ReleasethefourHookstoremovethePanelcablefromtheTopdriveASSY.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
61. ReleasetheTaptitecupSM3x6SRscrewandtheTaptitepan(washer)BM4x12DAscrew,and
thenremovetheGrandplatefromtheTopdriveASSYandPFcleanerdriveASSY.

62. RemovethenineTaptitecupSM3x6SRscrewsandTaptitebindBM4x12screwfromtheTop
driveASSY.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
a. WhenremovingandinstallingtheTopdriveASSY,besuretohangtheFGwireunderbar
rearontheHookoftheBaseFrameunitasshowninfigurebeforeremovingandinstalling
theTopdriveASSY.
b. BesuretoinstalltheFGwireunderbarrearintheTopdriveASSYwheninstallingtheTop
driveASSY.
63. RemovetheForceddevelopreleaselinkfromtheDevelopforcedreleasepart.
64. ReleasethetwoHookstoremovetheTopdriveASSYfromtheBaseFrameunit.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
65. DisconnecttheFuserdevelopmotorflatcable
66. RemovethethreeTaptitebindBM4x12screwsandTaptitecupSM3x6SRscrew.Releasethe
FGwireunderbartoremovethePFplateASSYfromthePFcleanerdriveASSY.

67. DisconnectthewiringofthePFcleanerdriveASSY.
68. RemovethetwoTaptitebindBM4x12screwstoremovethePFcleanerdriveASSYfromthe
Baseframeunit.
a. SomeofthegearsonthePFcleanerdriveASSYeasilycomesoff,andthusbecarefulnotto
losethemandnotethepositionofthegearsorwheretheycomeofffrom

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11

69. RemovingMPpapertray/RegistrationFrontsensorPCB
70. PressAtoreleasethehookandthemremovetheMPupperframecoverfromtheMPupper
coverASSY.

71. RemovetheMPliftarmBfromtheMPuppercoverASSY.

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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F1347

SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
72. RemovethehooktoremovetheMPholderbushfromtheMPuppercoverASSY.

73. RemovetheMProllerholderASSYfromtheMPuppercoverASSY.

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
74. RemovetheRegistrationgearfromtheBaseframeunit.

75. RemovethePinchrollerdrivegearfromtheBaseframeunit.

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F1347

SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
76. ReleasetheHooktoremovetheRegistration/PinchrollergearbushfromtheBaseframeunit.

77. RemovethetwoTaptitebindBM3x10screws.SlidetheMPdriveshaftasshowninthefigure.
RemovetheMPuppercoverASSYfromthePFASSY.

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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F1347

SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
78. ReleasethefiveHookstoremovetheSensorcoverMPfromtheMPuppercoverASSY.

79. PushtheT1liftarmtothebacktoremovetheBoftheRollerholderASSYfromtheAof
theT1liftarm

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
80. SlidetheRollerholderASSYinthedirectionofthearrow2toremoveitfromtheCofthePF
ASSY.
81. SlidetheRollerholderASSYinthedirectionofthearrow3aand3binthisordertoremoveit.
a. AssemblyNote:AligntheShaftoftheRollerholderASSYtotheholeofthePFASSYand
insertitintothehole.

82. MovetheT1liftarminthedirectionofthearrow4basbendingitinthedirectionofthearrow
4atoremoveitfromtheBossofthePFASSY.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
83. RemovetheShoulderscrewfromthePFASSY.
84. RemovethetwoTaptitebindBM4x12screws,thenswiftthePFASSYtotheright,andthen
removeitfromtheBaseFrameunit.

85. RemovethethreeTaptitebindBM3x10screwsofthePinchrollershaftsubASSYfromtheMP
driveframe.
86. RemoveAoftheRegistrationrollergroundwire.
87. RemovetheMPdriveframefromthePFASSY.

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
88. ReleasetheHooktoremovetheSeparationRshaftbushfromtheT1driveshaftgearZ17M07

89. TakeouttheT1driveshaftgearZ17M07fromthePFASSY,andthenremovetheT1paper
edgeactuator.
90. Replacethepaperedgeactuatorandfollowstepsinreversetoreassemblytheunit.
Note:WireroutinginformationinonPage

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SERVICE
UPDATE No.

F1347

No Tray Error Message


MFC9970CDW
Date: 05/19/11
91. Whenreplacingallcovers,makesuretheflatribboncablesfromlaserunit,fromfusermotor,
alongwithothercablesareroutedcorrectly.Belowisthepictureshowingthecorrectwayto
routethecables

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
92. LaserUnit

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11
93. TopDriveAssembly

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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SERVICE
UPDATE No.
No Tray Error Message
MFC9970CDW
Date: 05/19/11

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