Table of contents Part 1: Terminology Introduction Chapter 1: Process flow management Chapter 2: Flow time analysis Appendix: CPM Exercises Part 2: Process charting Introduction Chapter 1: Proces flow design Chapter 2: Process Mapping Chapter 3: How to map a value stream Part 3: Time study Introduction Chapter 1: Production and the quality of life Chapter 2: Work study and produetivity Chapter 3: Work study, the approach Chapter 4: Methods and movements at the workplace Chapter 5: Layout, handling and process planning Chapter 6: Time study: selecting and timing the job Chapter 7: Time study: rating Chapter 8: Time study: from study to standard time Chapter 9: Example of a time study Chapter 10: Predetermined time standards (PTS) Conelusion BibliographyIntroduction This course is about quantifying production processes. As you know, production processes need People, machines;'material and a procedure to perform a task in a consequent way. This task will lead (0 a service or product a customer is willing to pay for. Of course he wants the right quality for the right price, To get the right things at the right spot at the right moment a precise and correct communication is indispensable. You, as a student will learn more about this communication in this course. ‘The customer sees important features. To realise these features the producer has to perform value-adding-activities. Other activities can be necessary from the producers point af view but not from the customers point of view. These activities are called non- alue-adding activities, For instance, painting the body of a car is value-adding but the quality inspection afterwards is non-value adding. Recently, our Western companies suffer a lot from Eastern ones. Competition is though, This is why itis important to have insight in the value of the activity. The ultimate goal ofthis text is to be able to quantify these activities in order to improve overall profitability. Nobody can do this alone, teamwork is necessary. Analysis of cognitive work is excluded, "You as a young engineer ean have an input in this improvement process. This process requires communication skills. This is why this course falls apart into 3 sepatate parts: 1. What is a process and which are the important indicators (key performance indicators or PI's). This part will lead to a thorough understanding of terminology. This partis primarily based on the book; “Managing business process flows”, 2n ed, by R. Anupindi et allii. 2. A lot of communication is visual. So part 2 describes process flow charting and value mapping. This chapter is merely based on Leam to sce by Mike Rother and John Shook (Lean Management Institute) and “The Strategos guide to value stream mapping and process mapping”, 2006 by Quarterman Lee and Brad Snyder. 3. Every activity requires time. This part reveals how time study is performed in the 21 st century: The text is derived from “Introduction to Work Study” by G. Kanawaty and ‘websites of companies offering time study software. Extra material like software will be offered through our private channel “Blackboard”Important websites to consult are: 1 “wvrw.utexas.edu/~jensen/ORMM. This website offers Excel-addins to help you understand process flows. yavw.leanorg, ‘This website offers all kind of material in the field of lean manufacturing, www. Imu.ac.uk/lisfimgtserv/tools This site makes you think about time study.