Picheany E.

Lean
2032 Tuxhorn Dr  Santa Rosa, CA 95407  (707) 548-6530  eng_picheany@yahoo.com

Objective __________________________________________________________________________
To obtain a position with a fast paced, quality oriented company, in
which I can utilize my skills as well as learn new areas as an asset in the
working environment.
Profile _____________________________________________________________________________
Worked in a self-managed work team environment, excellent team-building skills. I have the
ability to work as a team member in a manner that is conducive to a positive work
environment. Completed Training Courses for Conflict Management, Decision Making,
Mutual Respect, Listening and Communication.

Skills Summary ____________________________________________________________________

 Microsoft office word  RoomMaster Program  Fax Machine
 Microsoft office Excel  Globe Key Booking  Team Building
 Microsoft Outlook Engine
 Multi-Phone Line
Professional Experience __________________________________________________________
 Handle all daily correspondence pertaining to the resort on behalf of the CEO/Director
of Sales
 In charge of logistics for all management as well as VIP customers patronizing the
resort
 Administration wise, taking care of all administrative duties at the head office in
Phnom Penh (filing, faxing, money transfers, scanning, daily reports etc)
 Assisting the CEO in all translation activities when needed ( English to Khmer)
 For reservations using RoomMaster Program & created reservation schedule (Panel)
to handle the bookings for resort which has limited inventory
 First contact of liaison for local or internationally clientele via e-mail, phone, and fax
 Sent out contracts to in-country and out of country to travel agents/tour operators
with constant follow up with promotions etc.
 Follow up on all outstanding billings
 Handled human resources issues when requires mediation at the resort
 Promoted to central Reservations Manager to handle Phnom Penh and Angkor
property
 Handled direct booking local and internationally via Globe key booking engine, e-
mail, phone and fax
 Received group booking from oversea travelers, travel Agent and other corporate
clients
 Responsible for allotment given to Expedia, RatesToGo, Design Hotels and GTA
 Compiled weekly and monthly room reports
 Incharge of a reservation supervisor and one reservation agent
 Handled all activities with regards to reservations, physical check in and check outs
 Did in house room tours for agents and customers
 Handled all reservations after office hours via the Globe key booking engine
 Corresponded with confirmation of request via email, fax and telephone
 Also handled Food and Beverage group booking reservations, tours in country
and transportation
 Guided in house clients to travel agents for onward requirements

Employment History ______________________________________________________________

KNAI BANG CHATT RESORT
RESERVATIONS MANAGER, Feb 2008 to June 2009 – Phnom Pench,
Cambodia
 FCC CAMBODIA
CENTRAL RESVERATION MANAGER, April 2005 to Nov 2007 – Phnom Penh,
Cambodia
FCC CAMBODIA
FRONT DESK EXECUTIVE, Aug 2004 to April 2005 – Phnom Penh, Cambodia
Education __________________________________________________________________________
Build Bright University – Phnom Penh, Cambodia
B.A in Tourism Management - Graduated 2007