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Management
Management is concerned with the human beings whose
behaviour is highly unpredictable. Ever since people began forming groups
to achieve as individuals. Managing has been essential to provide the coordination
of individuals efforts. Management does not perform specific jobs.
It motivates other people to perform specific jobs. It indicates a total process of \
executive control in business.
It implies undertaking of responsibility for effective
planning, policy making, fixation of targets and operative functions of providing
men, money and materials to run day-to-day administration
Definitions
Scott, Clothier and Spiegel have defined: Human Resource Management as that branch of management which is
responsible on a staff basis for concentrating on those aspects of operations which
are primarily concerned with the relationship of management to employees and
employees to employees and with the development of the individual and the
group
Importance
Human resource management (HRM) has long been overlooked in the
corporate sector in the country where a small section, comprising mostly the
multinational companies were practising the same. Human with the growing
realization of proper HRM in the corporate sector, it has grown into an important
activity. Now the head of HRM is an important member of the senior teams of
any thriving business.
Resource Management is important for banks because
banking is a service industry. Management of people and management of risk are
two key challenges facing banks. How you manage the people and how you
manage the risks determines your success in the banking business. Efficient risk
management may not be possible without efficient and skilled manpower.
Banking has been and will always be a "People Business". Though pricing is
important, there may be other valid reasons why people select and stay with a
particular bank.
Banks must try to distinguish themselves by creating their own niches
or images, especially in transparent situations with a high level of
competitiveness. In coming times, the very survival of the banks would depend
on customer satisfaction.
Those who do not meet the customer expectations will find survival
difficult. Banks must articulate and emphasize the core values to attract and
retain certain customer segments. Values such as "sound, reliable",
"innovative, international", "close", "socially responsible", "Indian", etc. need
to be emphasized through concrete actions on the ground and it would be the
banks human resource that would deliver this.
It is a common complaint among bank executives that skilled
manpower is in short supply:
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