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As part of being a college student it is a requirement for us to have our internship in order

to pass the course, but it is not all about that, it is about learning through experience. As the old
saying says, Experience is the best teacher. Before having our diplomas it is a must for us,
future professionals, to apply and put all the things we had learned inside the campus and of
course learn more of the real practice through experiencing whats outside the institution,
because in the reality it is important for us to understand what was happening in the actual field,
because for me it is better to learn how it feels like to dance on the rain rather than staying inside
a four corner room. I know that this is for ourselves to learn, to adjust, to prepare and be an
experienced individual that can independently have a successful future on our chosen career of
work.
Land Bank Malolos Plaza Branch this is the company where I was assigned to conduct or
finish my internship or the so called, On-the-Job Training. At first, I was so very excited to attend
wherein I came to the bank so early that I came earlier than the security guard and staffs of
Landbank, the company I chose to nourish my knowledge and skills. The fact that I am excited
but at the same time nervous of what will be the new environment, the culture and the people
that will surround me. I didnt have any exact idea of what kind of people will I have to face on
that very moment when I start my training there and how should I adjust with their personalities
and attitudes as well as the pressuring environment I will going to be with.
In my first day in the department of New Accounts, my mentor said that I should observe
him first on how he do the work on assisting clients then while Im watching the other employee
taught me how to operate the computer on which software must be used and what are the
documents I should print that the other branches sent via email.
On the second day, I am already assisting clients on opening an account like ATM cards
and passbooks but then I kept on asking my mentor of what can I do for my clients profile I am
very nervous when I had to assist a client because I am not used to facing other people and my
confidence is not that high yet I dont even know what kind of client is he/she especially
sometimes if the client is easily embarrassed.
In the other day of my internship, it seems that, bit by bit, I am getting used to the process
on the new accounts like issuing a passbook, ATM cards, printing, Xeroxing, sending emails,

scanning and etc. On the consecutive days, I always assisting clients to issue their new passbook
and ATM cards, sometimes I assist them on updating their accounts, upon assisting them I am
happy on serving them, and do my duties very well but then there are times that I had assisted
some client who are short tempered and arrogant, which I know that cant be avoided yet I dont
like them because even if you already did your best to serve them nicely they will still treat you
harshly and get angry with you but for the sake of my duty, especially new accounts, I still have
to treat them nice and polite but of course have the courage to face them and be confident in
front of them.
As weeks pass by, I eventually improve in my communication and technical skills. I
easily assist clients because I already knew how to use the different machines and computer
software in order to get all the requirements the clients must give, and unlike before I had gained
my confidence since then, I can face and assist clients very well because I already have the
knowledge and learning on serving them because on the first week I am still on the adjustment
period of knowing things and keep on making mistakes but after a while I get on track, I do less
mistakes and became more productive. I have learned about the rules and regulations of the
company which I find very important, it helped me a lot to do my duties right and aware of
whats wrong aside from it I get familiarized well on the different processes I have to make when
assisting clients according to what they need if its issuing a passbook or ATM card, pin or card
requests, updating clients profile, and etc. Also, I had been into different Landbanks software
encoding, printing, sending emails, xeroxing files and other office works. On that time, I already
knew a lot compared to before because every day I learned a lot and started to focus very well on
my duties because I am more confident and knowledgeable of everything.
On the very last week of my On-the-Job training, I have been facing every client full of
confidence while not being nervous anymore, because of this I overcome my self being anxious
whenever I face somebody which is better for my future as a professional individual in my career
work. On that week there are new batch of trainees and as old trainees we are the one teaching
them what to do on the workplace and as for me I taught trainees on the new accounts
department, I enjoyed and so happy to share my knowledge to them, especially because I know
how hard it is on the first days, so I teach them about issuing ATM and passbooks and other

transactions made on the new accounts. I also share some of my experiences and thoughts as
trainees, I am so glad to share with my co-trainees what I learned from my mentor which they
can also use on their journey being trainees. It was a fulfilling kind of feeling that all throughout
the weeks, days and hours that Id spent on the bank, I am able to give advice for others about
the things I learned that make me proud and overwhelmed with myself for what I gained after the
training and finally ready to face the incoming future ahead of me.
As a trainee I know to myself that I learned a lot but it is not enough for me to be
successful it was just a pre-trial and I am about to experience more of it after this, yet I am still
grateful for what I have experienced on serving others and working with other people. I knew
that there are so many things to know about serving and working but for this time I let myself to
be exposed on different people and responsibilities to take a better improvement with myself first
and understand more about socialization and interaction with other people.
I know that it will take time for us to achieve our goals and dreams but as time goes by
we learned a lot and experience lots of different things on the journey in our lives. People tend to
go lots of ups and downs just before meeting their goals in life but the key on being successful is
by not giving up. Our journeys were built naturally by our Creator who guides us on the path we
take, because on every path there were obstacles and courses, some of it will hit us so hard for us
to be strong and build our faith, for He is there to protect and help us on our way. We have to
learn how to fight courageously and overcome our weaknesses for in the end we will end up
happy and strong in the aspect of life. I know that I am going to face more challenges but despite
of being young I wont let my age be a struggle instead I take this as an opportunity and
advantage to pursue on life. I, as a young individual, will never let others to underestimate my
capabilities as a person because I believe that I can make my future better. On this journey of
mine I will face everything and go through it because I know I have God and my loved ones who
will serve as my guidance, supporters and inspiration to pursue my mission in life. I am very
thankful now and forever to God and everyone who has been and will be a part of my journey,
without them this couldnt be possible with their big hands to help and hearts to inspire, I will
make sure that all the knowledge I learn will be used to make my vision come true and fulfill my
mission in life in order for me to find and climb my way up no matter what it takes.

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