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YQE8-J0167E Beta4
CONFIDENTIAL
History of Revisions
Date of
revision
Jul. 19 07
Revision
Descriptions
Beta0
First edition.(Preliminary)
Added Paper Jam codes(Paper Jam 06,07,33,43,44,
62,63).
Changed PPA Error codes.
Added PPA Error codes(PPA Comm. Err00,06,07).
Added Control Error 24 and 25.
Added Paper Jam 74 and 84.
Deleted Paper Jam 46 and 60.
Changed PPA Error codes description.
Deleted Sensor Error 02.
Deleted Paper Jam 59.
Changed PPA Error codes.
Aug. 27 07
Beta1
Sep. 28 07
Beta2
Nov. 13 07
Beta3
Nov. 21 '07
Beta4
ECN No.
YQE8-J0167E Beta4
CONFIDENTIAL
Table of Contents
1. Scope...................................................................................................................1
2. Error code lists ......................................................................................................2
2.1. Basic format ....................................................................................................2
2.2. Error code lists .................................................................................................3
2.2.1. Control Errors.............................................................................................3
2.2.2. Mechanical Errors........................................................................................4
2.2.3. Sensor Errors .............................................................................................5
2.2.4. Thermistor Temperature Sensor Errors...........................................................6
2.2.5. Paper Jam Errors ........................................................................................7
2.2.6. User Errors ................................................................................................9
2.2.7. PPA (Post Printer Accessory) Errors ............................................................. 10
YQE8-J0167E Beta4
CONFIDENTIAL
1. Scope
This manual prescribe about error code of the Digital Photo Printer (hereinafter Printer).
Digital Photo Printer for Eastman Kodak Company
(Project Name: Jaguar)
CHC-S1645
YQE8-J0167E Beta4
CONFIDENTIAL
2. Error code lists
2.1. Basic format
Basic format of error code list and meaning of each item are as follows
Display to OCP
Control Error 01
Error Code
(Printer)
Major
Minor
code
code
1(01H)
1(01H)
SDK
status code
4001
Error log
registration
Description
The printer was not able to detect the write in completion signal
of EEPROM.
Yes
Display to OCP
Means the string that is displayed to OCP, during occurrence of the error.
Error code(Printer)
Means the error code in format decimal value (hex value) when printer respond to PC, during occurrence of the error.
Major code and Minor code is described in Offset2 and Offset3 in Responded data of clause 9.3.2 of USB communication and printer control
command reference manual(YTE8-J0351E).
CHCUSB-DLL response the cord to application through the call of Tag Identifier (kPINFTAG_SVCINFO) in function"chcusb_getPrinterInfo" by
application.
SDK status code
Means the code in format decimal value when CHCUSB-DLL respond to application by function chcusb_status, during occurrence of the
error.
Error log registration
Means whether printer records the error log (Yes)/(No), when the error occurs.
YQE8-J0167E Beta4
CONFIDENTIAL
2.2. Error code lists
2.2.1. Control Errors
Control Error 01
Error Code
(Printer)
Major
Minor
code
code
1(01H)
1(01H)
Control Error 02
Control Error 09
Control Error 10
1(01H)
1(01H)
1(01H)
2(02H)
9(09H)
10(0AH)
4002
4009
4010
Control Error 11
Control Error 12
1(01H)
1(01H)
11(0BH)
12(0CH)
4011
4012
Control Error 13
Control Error 14
Control Error 15
1(01H)
1(01H)
1(01H)
13(0DH)
14(0EH)
15(0FH)
4013
4014
4015
Control Error 16
Control Error 17
1(01H)
1(01H)
16(10H)
17(11H)
4016
4017
Control Error 18
Control Error 19
1(01H)
1(01H)
18(11H)
19(13H)
4018
4019
Control Error 20
1(01H)
20(14H)
4020
Control Error 21
Control Error 22
1(01H)
1(01H)
21(15H)
22(16H)
4021
4022
Control Error 23
Control Error 24
Control Error 25
1(01H)
1(01H)
1(01H)
23(17H)
24(18H)
25(19H)
4023
4024
4025
1(01H)
30(1EH)
4030
Display to OCP
SDK
status code
Error log
registration
Description
4001
The printer was not able to detect the write in completion signal of
EEPROM.
A data was not correctly written to EEPROM
DSP firmware did not respond.
Print parameter table was not installed.
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
YQE8-J0167E Beta4
CONFIDENTIAL
2.2.2. Mechanical Errors
Mecha Erorr 01
Mecha Erorr 02
Mecha Erorr 03
Error Code
(Printer)
Major
Minor
code
code
2(02H)
1(01H)
2(02H)
2(02H)
2(02H)
3(03H)
Mecha Erorr 04
2(02H)
4(04H)
4104
Mecha Erorr 05
2(02H)
5(05H)
4105
Mecha
Mecha
Mecha
Mecha
2(02H)
2(02H)
2(02H)
2(02H)
6(06H)
7(07H)
11(0BH)
12(0CH)
4106
4107
4111
4112
Display to OCP
Erorr
Erorr
Erorr
Erorr
06
07
11
12
SDK
status code
4101
4102
4103
Description
Head up error
Head down error
Main pinch roll up and feed
pinch roll up error
Main pinch roll down and
feed pinch roll up error
Feed pinch roll down and
eject pinch roll down error
Eject pinch roll up error
Eject pinch roll down error
Cutter error (Left to Right)
Cutter error (Right to Left)
Moving
Moving
Moving
failed.
Moving
failed.
Moving
failed.
Moving
Moving
Moving
Moving
Error log
registration
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
YQE8-J0167E Beta4
CONFIDENTIAL
2.2.3. Sensor Errors
Sensor Error 01
Sensor Error 02
Error Code
(Printer)
Major
Minor
code
code
3(03H)
1(01H)
3(03H)
2(02H)
Sensor
Sensor
Sensor
Sensor
Sensor
Sensor
Sensor
05
06
07
08
09
10
11
3(03H)
3(03H)
3(03H)
3(03H)
3(03H)
3(03H)
3(03H)
5(05H)
6(06H)
7(07H)
8(08H)
9(09H)
10(0AH)
11(0BH)
4205
4206
4207
4208
4209
4210
4211
Sensor Error 12
3(03H)
12(0CH)
4212
Sensor
Sensor
Sensor
Sensor
Error
Error
Error
Error
13
14
15
16
3(03H)
3(03H)
3(03H)
3(03H)
13(0DH)
14(0EH)
15(0FH)
16(10H)
4213
4214
4215
4216
Sensor
Sensor
Sensor
Sensor
Error
Error
Error
Error
17
18
19
20
3(03H)
3(03H)
3(03H)
3(03H)
17(11H)
18(12H)
19(13H)
20(14H)
4217
4218
4219
4220
Sensor Error 21
3(03H)
21(15H)
4221
Display to OCP
Error
Error
Error
Error
Error
Error
Error
SDK
status
code
4201
4202
Error log
registration
Description
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Unstable
Unstable
Unstable
Unstable
sensor
sensor
sensor
sensor
output.
output.
output.
output.
Yes
Yes
Yes
Yes
Unstable
Unstable
Unstable
Unstable
sensor
sensor
sensor
sensor
output.
output.
output.
output.
Yes
Yes
Yes
Yes
Yes
YQE8-J0167E Beta4
CONFIDENTIAL
2.2.4. Thermistor Temperature Sensor Errors
TempSensErr 01
Error Code
(Printer)
Major
Minor
code
code
4(04H)
1(01H)
TempSensErr 02
4(04H)
2(02H)
4302
TempSensErr 03
4(04H)
3(05H)
4303
TempSensErr 04
4(04H)
4(09H)
4304
TempSensErr 05
4(04H)
5(0AH)
4305
Display to OCP
SDK
status code
4301
Error log
registration
Description
Head temperature
themister error
(high temp.)
Head temperature
themister error
(Low temp.)
Environment temperature
themister error
(high temp.)
Environment temperature
themister error
(Low temp.)
Preheat Error
The printer read the head thermistor value higher than a rated value.
Yes
The printer read the head thermistor value less than a rated value.
Yes
The printer read the environment thermistor value higher than a rated
value.
Yes
The printer read the environment thermistor value less than a rated
value.
Yes
Preheat(before Yellow)is
continuous prints.
Yes
not
completed
in
300
seconds
during
YQE8-J0167E Beta4
CONFIDENTIAL
2.2.5. Paper Jam Errors
Paper Jam 03
Error Code
(Printer)
Major
Minor
code
code
5(05H)
3(03H)
Paper Jam 04
5(05H)
4(04H)
3004
Paper Jam 05
5(05H)
5(05H)
3005
Paper Jam 06
Paper Jam 07
Paper Jam 11
5(05H)
5(05H)
5(05H)
6(06H)
7(07H)
11(0BH)
3006
3007
3011
Paper Jam 12
Paper Jam 13
5(05H)
5(05H)
12(0CH)
13(0DH)
3012
3013
Paper Jam 21
5(05H)
21(15H)
3021
Paper Jam 22
Paper Jam 23
5(05H)
5(05H)
22(16H)
23(17H)
3022
3023
Paper Jam 31
5(05H)
31(1FH)
3031
Paper Jam 32
5(05H)
32(20H)
3032
Paper Jam 33
Paper Jam 41
5(05H)
5(05H)
33(21H)
41(29H)
3033
3041
Paper Jam 42
5(05H)
42(2AH)
3042
Paper Jam 43
Paper Jam 44
5(05H)
5(05H)
43(2BH)
43(2CH)
3043
3044
Paper Jam 51
5(05H)
51(33H)
3051
Paper
Paper
Paper
Paper
52
53
54
55
5(05H)
5(05H)
5(05H)
5(05H)
52(34H)
53(35H)
54(36H)
55(37H)
3052
3053
3054
3055
Paper Jam 57
5(05H)
57(39H)
3057
Paper Jam 58
5(05H)
58(3AH)
3058
Paper Jam 59
5(05H)
59(3BH)
3059
Display to OCP
Jam
Jam
Jam
Jam
SDK
status code
3003
Error log
registration
Description
Feeding to print position sensor, print position sensor was not turning
off.
Feeding to print position sensor, print position sensor was not turning
on.
Feeding from cut position to home position, print position sensor was
not turning off.
Feeding from cut position, paper exit sensor was not turning off.
Feeding from cut position, paper exit sensor was not turning on.
Feeding to print position sensor, print position sensor was not turning
off.
Feeding to top sensor, top sensor was not turning off.
Feeding to print position sensor, print position sensor was not turning
on.
Feeding to print position sensor, print position sensor was not turning
off.
Feeding to paper top sensor, paper top sensor was not turning off.
Feeding to paper empty sensor, paper empty sensor was not turning
off.
Feeding to top sensor, top sensor was not turning off until end of
remaining paper passes.
Feeding to print position sensor, print position sensor was not turning
off until end of remaining paper passes.
Feeding from cut position, paper exit sensor was not turning on.
Feeding to print position sensor, print position sensor was not turning
on.
Feeding from cut position to print position sensor, print position sensor
was not turning off.
Feeding from cut position, paper exit sensor was not turning off.
Feeding to cut position, paper exit sensor was not turning on.
Yes
Feeding to print position sensor, print position sensor was not turning
on.
During 1 color printing, print position sensor was turning off early.
After back feeding, paper position sensor was not turning on.
Feeding to cut position, print position sensor was not turning on.
After feeding from cut position to print start position, print position
sensor was not turning on.
Feeding to print position sensor after skew correction, print position
sensor was not turning off.
Feeding to print position sensor after skew correction, print position
sensor was not turning on.
After 1 color (Y or M or C) printing, donor roll up process was timeout.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
YQE8-J0167E Beta4
CONFIDENTIAL
Display to OCP
Error Code
(Printer)
Major
Minor
code
code
SDK
status code
Paper Jam 61
5(05H)
61(3DH)
3061
Paper Jam 62
Paper Jam 63
Paper Jam 74
5(05H)
5(05H)
5(05H)
62(3EH)
63(3FH)
74(4AH)
3062
3063
3074
Paper
Paper
Paper
Paper
5(05H)
5(05H)
5(05H)
5(05H)
81(51H)
82(52H)
83(53H)
84(54H)
3081
3082
3083
3084
Jam
Jam
Jam
Jam
81
82
83
84
Description
Error log
registration
Feeding from cut position to home position, print position sensor was
not turning off.
Feeding from cut position, paper exit sensor was not turning off.
Feeding to cut position, paper exit sensor was not turning on.
Detected that paper empty sensor is off.
Detected
Detected
Detected
Detected
that
that
that
that
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
YQE8-J0167E Beta4
CONFIDENTIAL
2.2.6. User Errors
Display to OCP
Cover Open
Paper Cover Open
Incorrect Ribbon
Ribbon Empty
Paper Empty
Ready Loading
Take Out Paper
Error Code
(Printer)
Major
Minor
code
code
6(06H)
1(01H)
6(06H)
2(02H)
6(06H)
3(03H)
6(06H)
5(05H)
6(06H)
6(06H)
6(06H)
8(08H)
8(08H)
8(08H)
SDK
status code
Description
2309
2309
2306
2306
2305
2305
2305
Error log
Registration
No
No
No
No
No
No
No
YQE8-J0167E Beta4
CONFIDENTIAL
2.2.7. PPA (Post Printer Accessory) Errors
Display to OCP
Error Code
(Printer)
Major
Minor
code
code
7(07H)
1(01H)
7(07H)
2(02H)
SDK
status code
Error log
Registration
Description
No
No
No
No
No
No
No
No
No
8500
8501
No
No
8502
No
8503
No
No
STACKER FULL
STKR PAPER JAM
8001
8002
7(07H)
7(07H)
3(03H)
32(20H)
8003
8032
STACKER ERROR 21
7(07H)
33(21H)
8033
STACKER ERROR 22
7(07H)
34(22H)
8034
STACKER ERROR 23
7(07H)
35(23H)
8035
STACKER ERROR 24
7(07H)
36(24H)
8036
7(07H)
XXX
(0-255
(*1))
0(00H)
(*2)
(*2)
(*2)
8000-8255
(*1)
00
01
02
03
8(08H)
(*2)
(*2)
(*2)
10
No
No
No
YQE8-J0167E Beta4