Beruflich Dokumente
Kultur Dokumente
Technical Data
October 2008
March 2009
CONTENTS
Customer Services overview
Technical Data overview
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Technical Data
Deliverables & Access
Constraints
Inputs
Process
Validation & Verification
Resources
October 2008
Customer Services
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
overview
OUR COMMITMENT
Up to
30 years of
customer relationship
Programme
Pre-development
Sales
campaign
Contract
negotiation
October 2008
Evolution of the
family FAMILY
EVOLUTION
OFAirbus
THE AIRBUS
9,207 orders
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
307 customers
Data
to end Jan
2009
Sminaire BTS
Aronautique,
March
2009
Toulouse
Beijing
4 Training centres
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Miami
Toulouse
Hamburg
Hamburg
Toulouse
Beijing
Beijing
Frankfurt
Hamburg
Beijing
Dubai
Singapore
Shanghai
October 2008
A WORLDWIDE NETWORK
a world of cultural diversity
Europe
59 stations
More than
3500
China
21 stations
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
people
worldwide
India & Africa
33 stations
Asia/Oceania
34 stations
CUSTOMER SERVICES
2 operating
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
units for
transversal
activities
Maintenance
& Engineering
1
2
Material,
Logistics &
Suppliers
Training &
Flight
Operations
Programmes
October 2008
3 domains of expertise
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
1
General Briefing on Technical Data
2 3
9
Engineering Support
Maintenance Programmes
& Services
Technical Data
Upgrade Services
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
10
October 2008
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
z Provide
11
TECHNICAL DATA
Prime roles
Define, produce & supply Technical Data
products for Airbus aircraft Customers
Familiarize operators with Technical Data
products
Support operators on a daily basis in the use
of Technical Data products
Contribute to Development of industry
standards for delivery of digital technical data
products off-line and on-line
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
270
12
October 2008
AMM
ASM Illustrated
AWM
Tool &
AWL Equipment
ESPM
Manual
TSM
Illustrated
parts list
CMM
DRM
Flight Crew
Operating
Manual
CMM
DRM
IPC
On
aircraft
Flight Ground
crew
crew
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
SRM
Structure
NTM
SRM
Parts Inspections Repairs
Operations
On
In
In
In
aircraft shop hangar shop
Material
Maintenance
13
In
hangar
Repair
C
Constraints
Customer
requirements
Airworthiness requirements
ATA iSpec 2200 / S1000D
AECMA STE
EN9100
Processes & Guides
Vendor data
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Source data
Inputs
Engineering
Existing
documentation
Continuous
improvement
LEMS
Outputs
AUTHORING
Feedb
ac k
Authors, illustrators
Databases
Software
Viewers
Self-check
Proofreading
Design verification
On-Aircraft Validation
Resources
Feedback
CSIP
14
Technical
Data
products
C
U
S
T
O
M
E
R
S
Visits
symposiums
RFR / RFI
October 2008
AirN@v /
AirN@v /
AirN@v /
AirN@v /
AirN@v /
AirN@v /
Engineering
Assoc Data
Maintenance
Planning
Workshop
Repair
AD/CN
SM
AMM
AOT
CML
TSM
ESPM
IPC
TEM
PIPC
100 % Digital
SB
AWM
MID
ASM
TFU
SIL
FOT
MOD
VSB
CMMm
SRM
DFPRM
NTM
Consultation
Download
AWL
ESPM
15
16
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
OIT
MPD
October 2008
Document
DocumentTabs
Tabs
TOC
TOC
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Main
MainWindow
Window
Secondary
SecondaryWindow
Window
17
VR will NOT replace graphics. Graphics are needed for Hard Copy Job
Cards production.
Dispatch
related items
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Working
18
October 2008
ESPM contains all the data needed to identify and repair wires and standard
electrical equipments.
CML details the characteristics and gives procurement sources of
consumable materials such as grease, oil, paint, etc.
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
19
OMS - Report
OMS - BITE
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Maintenance Workstation
AirN@v
Maintenance
Data Loading
Circuit Breakers
On Board Information Terminals
General Briefing on Technical Data
20
10
October 2008
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
TSM
IPC
AMM
AWM
General
Briefing
on Technical Data
Photo by exm
company
/ H.GOUSSE
21
C
Constraints
Customer
requirements
Airworthiness requirements
ATA iSpec 2200 / S1000D
AECMA STE
EN9100
Processes & Guides
Vendor data
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Source data
Inputs
Engineering
Existing
documentation
Continuous
improvement
LEMS
Outputs
AUTHORING
Feedb
ac k
Authors, illustrators
Databases
Software
Viewers
Self-check
Proofreading
Design verification
On-Aircraft Validation
Resources
Feedback
CSIP
22
Technical
Data
products
C
U
S
T
O
M
E
R
S
Visits
symposiums
RFR / RFI
11
October 2008
iSpec2200
z AECMA
z EN9100
z 21A57,
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
z CS
z Airbus
Procedures
23
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Compliant
Complete
Customized
Maintained
aircraft
General Briefing on Technical Data
24
12
October 2008
C
Constraints
Customer
requirements
Airworthiness requirements
ATA iSpec 2200 / S1000D
AECMA STE
EN9100
Processes & Guides
Vendor data
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Feedb
Engineering
ac k
Resources
Continuous
improvement
TDSE
25
Technical
Data
products
Authors, illustrators
Databases
Software
Viewers
Self-check
Proofreading
Design verification
On-Aircraft Validation
Existing
documentation
Outputs
AUTHORING
Inputs
Source data
Feedback
Visits
PTCB/CSIP symposiums
C
U
S
T
O
M
E
R
S
RFR / RFI
Quality
Concessions, AIR
- Mechanical/Electrical drawings
- Technical notes/Specifications
- Equipment's
- Standard items
- Modification folder
- Repair drawings, tool drawings,
- Norms
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Power Plant
Manufacturers
Customer Services
SB, COC, RFI, TFU, AIPS
Analysis
Authoring
V&V
Release
Equipment
SFE Suppliers
(BFE)
COC, RFI,
SB embodiment,
Airlines
Airline
Airline
General Briefing on Technical Data
26
13
October 2008
C
Controls
I
Customer
requirements
Vendor data
Outputs
AUTHORING
Inputs
Source data
Engineering
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Feedb
Existing
documentation
ac k
Technical
Data
products
Authors, illustrators
Databases
Software
Viewers
Self-check
Proofreading
Design verification
On-Aircraft Validation
Resources
Feedback
PTCB/CSIP
C
U
S
T
O
M
E
R
27
Visits
RFR / RFI
symposiums
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Sources
Analysis
data
collection
Authoring
Customization
Verification
Data
Product
&
Duplication
Validation
release Data
Validation
Assembly
Quality Gate
Quality Gate
Processing of
logistic and
media
Quality Gate
Delivery
Quality Gate
28
14
October 2008
C
Constraints
Customer
requirements
Airworthiness requirements
ATA iSpec 2200 / S1000D
AECMA STE
EN9100
Processes & Guides
Vendor data
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Source data
Feedb
Engineering
ac k
Resources
Continuous
improvement
LEMS
29
Feedback
CSIP
Technical
Data
products
Authors, illustrators
Databases
Software
Viewers
Self-check
Proofreading
Design verification
On-Aircraft Validation
Existing
documentation
Outputs
AUTHORING
Inputs
C
U
S
T
O
M
E
R
S
Visits
symposiums
RFR / RFI
PROOF-READING
z Done
by authors
receiving a quality
autorisation
z According
to a defined
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
checklist
z In
a dedicated
verification report
30
15
October 2008
EXTERNAL VERIFICATION
z
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Design Office
Repair
engineering
31
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Test Campaign
Maintainability
demonstration
32
16
October 2008
C
Constraints
Airworthiness requirements
ATA iSpec 2200 / S1000D
AECMA STE
EN9100
Processes & Guides
Customer
requirements
Vendor data
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Source data
Feedb
Engineering
Existing
documentation
Outputs
AUTHORING
Inputs
ac k
Resources
Feedback
Visits
symposiums
CSIP
Authors, illustrators
Databases
Software
Viewers
Self-check
Proofreading
Design verification
On-Aircraft Validation
Continuous
improvement
LEMS
Technical
Data
products
33
C
U
S
T
O
M
E
R
S
RFR / RFI
TECHNICAL DATA
z
HAMBOURG: 327
FILTON: 74
Definition
SRM
System
Definition
Schematics
Filton
TSM,
TOULOUSE: 341
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
System
Hamburg
Installation
MADRID: 26
Procurement
CHINA: 2
Some
Leadership, )
TOTAL 770
34
17
October 2008
VIEW
FRANCE
UK
GERMANY
SONOVISION
PENNANTSONOVISION-ITEP
SONOVISION
EURODOC
SPAIN
UTE INDRA-SYSTEMASSONOVISION-ITEP
SONOVISION
PER
COUNTRY
AEROTEC
GRUPO APEX
ALTEN Group
PIPER
RDE
GRUPO TAM/
INGETOOLS
TPRI
STUDEC
LIONBRIDGE/
MIDWEST
P3
CT DOCUMANT
IDEA
EURODOC
GED
CISIA
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
EDI
GKN
GCT
GED
G2E
35
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Configuration management
Technical Data
Customer support
English
General Briefing on Technical Data
36
18
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
October 2008
37
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
Miscellaneous Publications
Aircraft Configuration Matrix (ACM)
Airplane Characteristics/Maintenance Facility Planning (AC/MFP)
Aircraft Recovery Manual (ARM)
Aircraft Systems Maintenance Aids (ASMA)
Cargo Loading System Manual (CLS)
Corrosion Prevention and Control Program (CPCP)
Crash Crew Chart (CCC)
List of Radioactive and Hazardous Elements (LRE)
Livestock Transportation Manual (LTM)
Quarterly Service Report (QSR)
Service Bulletins (SB)
Service Bulletin Index (SBI)
Service Information Letter (SIL)
Standards Manual - Part 3 SM-Part 3
Supplement 1 - Cross Reference List for Alternative Fasteners SM-S1
Supplement 2 - Optional Suppliers List, North America SM-S2
Supplemental Structural Inspection Document (SSID)
Transportability Manual (TM)
Vendor Information Manual (Equipment) (VIM/E)
Vendor Information Manual (GSE) (VIM/GSE)
Supplier/Vendor Product Support Agreements (SPSA/VPSA)
General Briefing on Technical Data
38
19
October 2008
AIRBUS 2005 S.A.S. All rights reserved. Confidential and proprietary document.
39
20