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cm nang
chm sc
khch hng

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

TRUNG TM

CHM SC KHCH HNG


(24/7)
H tr thng tin v
t vn dch v trong Cng
Hotline: 0907400400

(08) 374 22 234


(Ext: 888, 462)

Email: ttdvkh@saigonnewport.com.vn

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

Lch 2014

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

Lch 2015 5

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

MC LC
Cm nang tin nhn 8
Danh b 10
Danh b in thai cc n v thuc
tng cng ty Tn Cng Si Gn
11
Danh b cc b phn Hi quan
14
Danh b hng tu ti cng Tn Cng - Ct Li
15
Quy trnh khai thc 17
Cc ch vit tt
18
Nhn nguyn container hng nhp kh
19
H bi ch xut container hng kh
20
Nhn container rng kh, lnh
21
Hng nhp ti xut
22
H container hng xut thng v bi ng hng kim ha
23
Kim ha hng xut tr v sai cng
24
Chuyn container hng xut sang bi ng hng
kim ha, rt rut, sang container
25
B sung sau closing time
26
Chuyn container rt tu, ngang tu
27
i cng chuyn ti
28
Ly container hng xut ra khi cng
29
Cp li phiu xut nhp bi ln 2
30
H container hng xut pht sinh kim ha
31
Quy trnh nhp kho CFS
32
Quy trnh kim ho ti kho CFS
32
Quy trnh ly hng ti kho CFS
33
Quy trnh nhp kho hng xut CFS
34
Quy trnh ng cont xut CFS
35
Sn lng v th phn
38

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

SNP LOGISTICS
- Dch v giao nhn vn ti ng thy b, ng
st, ng bin, ng hng khng, a phng
thc tuyn ni a v quc t
- Dch v i l Hi quan
- Dch v kho vn, phn phi v cc dch v gi tr
gia tng
- Hng d n, hng ri, hng siu trng
siu trng
- Dch v qun l chui cung ng

Phng Marketing & Sales


Tel: (08) 374 22 234 (Ext: 426/429/ 439/ 444/ 260), 374 22 236
Email: logistics@saigonnewport.com.vn
- Website:
saigonnewportlogistics.com
Tng Cng Ty Tn Cng Si Gn - CM
NANG CHM
SC KHCH HNG

CM NANG TIN NHN

Son tin nhn gi

8140

tra cu cc thng tin sau:

ng dng

Ni dung tin nhn

Tra thng tin hng nhp

SNP TTN <S CONT>

Tra thng tin hng xut

SNP TTX <S CONT>

Tra v tr cont rng

SNP NR <S CONT>

Tra thng tin tn tu

SNP TAU <TN TU>

Tra thng tin hng kho

SNP KHN <S CONT>

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

Gi v

SNP TTN TGHU9254560

8140

CNT:TGHU 9254560;
VT:CLM08-0100602;
vao cong Le Phung Hieu;
NGAY_CAP:25/06/12;
TAU:IBN AL ABBAR;

V d minh ha tra thng tin hng nhp

Lu :

- Thng tin hng nhp c gi tr +/- 2 ngy k t ngy tu cp.


- Thng tin hng xut c gi tr +/- 5 ngy k t ngy tu cp.
- Thng tin tu c gi tr +/- 3 ngy k t ngy tu cp.
- Tin nhn gi n khng phn bit ch hoa hay ch thng
- di ti a ca tin nhn l 160 k t (k c khong trng v k
t xung dng)
- Mi tin nhn ch c mt cont.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

10

10

DANH B

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

DANH B IN THAI CC N V THUC


TNG CNG TY TN CNG SI GN

TN N V

VN PHNG IU HNH

HOTLINE

Trc ban sn xut

08.37 422 234 (400)

0902 494 949

iu hnh vn ti

08.37 422 234 (170)

0907 400 400

Khu vc Ct Li

Giao nhn cng

0977 494 010

Qun s bo v

0903 319 234

Terminal A

08.37 422 234 (194)

0907 274 236

Terminal B

08.37 422 234 (196)

0969 342 471

Khu lnh

08.37 422 234 (138/277)

0167 450 6634

T ng k tu xut

08.37 422 234 (173)

0907 400 400

Khu ng rt hng bn x
lan 125

08.37 422 234 (258)

0907 400 400

Depot 1/Depot Sunny

08.37 423 426

0989 593 859

Depot 2/Depot Lucky Star

08.37 422 408

0907 400 400

Depot 5/Tm cng CL

08.37 423 625

0989 002 732

Depot 6

08.37 422 234 (268)

0907 400 400

Depot 7

08.37 423 271

0907 400 400

Depot 8( depot SITC-TC)

08.37 400 545

0907 400 400

Depot 9

08.37 422 234 (477)

0976 472 620

Depot 10

08.37 422 234 (256)

0976 472 620

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

11

12

TN N V

VN PHNG IU HNH

HOTLINE

SNP Logistics

08.37 422 234


(251, 260, 426,429)

0907 400 400

Vn Ti B

0983 466 595

Vn Ti Thu Khu vc Min Ty

08.22 212 951

0907 400 400

Cng M Thi

07.63 930 214

0907 400 400

Cng Sa c

0917 709 749

Cng Cao Lnh

0917 709 749

Kho Vn Tn CngKhu vc Ct Li

0906 677 000

Khu ng k chuyn bi
kim ha- my soi

08.37 422 234 (151)

0986 103 030

Khu ng rt hng

08.37 422 234 (153)

0986 103 030

Khu Kho hng


Kho 1
Kho 2
Kho 3

08.37 422 234 (157)


08.37 422 234
(159, 265)
08.37 422 234
(226, 266)

0966 044 644

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

13

TN N V

VN PHNG IU HNH

HOTLINE

Kho Vn Tn Cng- Khu vc Tn Cng


Trc ban sn xut

08.35 123 499

Khu rng

0963 342 342


0985 955 696

Khu nhp rt

08.35 123 501

0963 342 342

Khu ng xut

08.38 991 395

0963 342 342

Khu vc kho hng

0966 044 644

Khu vc ng Nai
ICD Long Bnh

0989 727 899

Khu vc Bnh Dng


ICD Sng Thn

0974 468 877

Khu vc Ci Mp
Cng Tn Cng Ci Mp
TCCT

0987 444 599

Cng Quc t Tn Cng Ci


Mp TCIT

0906 700 600

Khu vc Min Bc
Cng Tn Cng 189 Hi
Phng

03.16 574 189

0907 400 400

Cng Tn Cng 128 Hi


Phng

03.13 614 388

0907 400 400

Khu vc Min Trung


Cng Tn Cng- Min Trung

0987 755 168

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

14

DANH B CC B PHN HI QUAN


TN N V

S IN THOI

Chi cc Hi Quan Khu vc I Ct Li


i th tc hng ha nhp khu

08. 37 421 181(183)


08. 37 423 032

i th tc hng ha xut khu

08.37 422 690

Truyn nhn d liu

08 37 421 191

i my soi container

08.37 423 026

i qun l thu

08.37 423 030 (031)

i gim st

08.37 421 179 (192)


08.37 423 923

Th tc Manifest

08.37 420 320

i tng hp

08.37 423 649

Chi cc Hi Quan Ca khu Tn Cng


i xut nhp khu

08.35 128 100

i qun l thu

08.38 996 836

Chi Cc Hi Quan Long Bnh


0613 994 782
Fax: 0613 994 782
Chi Cc Hi Quan Sng Thn
0650 3 731 973
Fax: 0650 3 730 885
Chi Cc Hi Quan Ci Mp
0643 924 550
Fax: 0643 924 549
Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

DANH B HNG TU TI CNG TN CNG - CT LI


HNG TU

PHNG

IN THOI

APM, MAERSK VN, MCC

A109
A111-A113

08.37 421 186


08.37 421 171
EXT:
Rng: 101, 201,202
Hng nhp:103,111
Hng xut:112,114

BIN NG, ANL,


UNISON, STARLINE

A 203

08.37 422 260


08.37 423 417

CHINA SHIPPING (CSCL)

A 205

08.37 421 189

GERMADEPT/ NEW
ECONLINE

A 204

08.37 422 257

GIANG NAM LOGISTICS

A 106

08.37 422 169

HANJIN

A 308

08.37 422 241


08.37 422 250

HUYNDAI

A 100B

08.37 423 769

HEUNG-A

A 108

08.37 422 246


08.37 422 716

KMTC

A 304

08.37 422 173

K-LINE

A 213

08.38 976 564


08.38 976 567

MARINE CONNECTIONS
(CSAV, NORASIA,
HAMBUG, BENLINE
AGENTIES)

A 202

08.37 422 178


08.37 422 179

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

15

16

HNG TU

PHNG

IN THOI

MOL

A 207

08.37 422 233

NAMSUNG/VITAMAS
as agent

A 201

08.37 422 010

RCL

A 210

08.37 422 698


08.37 421 193

SAMUDERA

A 213

08.37 422 330

VINABRIDGE (K LINE)

A 213

08.38 976 567

SINOKOR

A 306

08.37 422 714


08.37 422 715

SITC

A103

08.37 423 420

TS LINES

A 206

08.37 442 174

COSCO

A 302

0908 340 666

WANHAI

A105, A107

08.37 421 174


08.37 421 180

ZIM LINE

A 208

08.39 404 505

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

17

quy trnh
khai thc

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

17

18

cc ch vit tt

- Phiu Hng dn lm hng: l giy cp cho li xe, hng dn a


xe n v tr ly cont trn bi.
- Phiu xut/nhp bi (XNB): l giy cp cho khch hng khi ng
k trc da trn lnh (Order) ca Hng tu m khch hng cung
cp. Li xe s dng giy ny vo Cng giao/nhn cont. Mi cont
s dng 01 giy.
- BAT: l bng s giao cho xe khi vo Cng, dng lin lc gia li
xe v phng tin nng h. Khi ra cng phi tr li Gate-out. Mt xe
ch cp 01 BAT.
- Phiu giao nhn cont (EIR = Equipment Interchange Receipt): l
chng t giao nhn cont gia Cng v Khch hng.
- TBSX: Trc ban sn xut
- Cty KVTC: Cty c phn Kho Vn TC
- HQ: Hi Quan
- HQGS: Hi Quan Gim St
- HBCX: H Bi Ch Xut
- TTC: Trung Tm iu Cng
- TBV- SNPL: Trc Ban iu Vn SNP Logistics

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

NHN NGUYN CONTAINER HNG NHP KH

Khch hng thc hin cc bc sau:

Ti Khu th tc: Trnh Lnh giao hng, np ph,


in phiu XNB.

Ti Cng vo: Cho xe n cng nhn BAT,


phiu Hng dn lm hng

Ti bi hng: Cho xe vo v tr in trn phiu


Hng dn lm hng ly cont.

Ti cng ra: Np BAT, phiu XNB v nhn phiu


EIR

Ti cht bo v: Trnh phiu EIR v gi li 1 lin.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

19

20

H BI CH XUT CONTAINER HNG KH


Khch hng thc hin cc bc sau:

Ti Khu th tc: Trnh Packing list, np ph, in


phiu XNB.

Ti cng vo: Np phiu XNB v nhn BAT,


phiu EIR

Ti bi hng: Cho xe vo v tr in trn phiu


hng dn lm hng h cont.

Ti cng ra: Np BAT, ng du cng ra ln


phiu EIR.

Ti Cht bo v: Trnh phiu EIR v gi li


1 lin.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

NHN CONTAINER RNG KH, LNH


Khch hng thc hin cc bc sau:

Ti Khu th tc: Trnh Lnh cp rng, np ph, in


phiu XNB.

Ti cng vo: Nhn BAT (nu cont khng ch nh s);


Nhn Bat v hng dn lm hng (nu cp container
ch nh);

Ti VP hin trng Khu rng/ khu lnh (i vi


container khng ch nh s): Nhn phiu hng
dn lm hng.

Ti Bi hng: Cho xe vo v tr in trn phiu hng


dn lm hng ly cont.

Ti Vn phng hin trng Khu rng/khu lnh:


Kim tra cont trc khi ra cng gate out.
Ti cng ra: Np BAT, phiu XNB, nhn phiu EIR

Ti cht Bo v: Np li phiu EIR v gi li 1 lin.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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22

HNG NHP TI XUT


Phm vi p dng: Khch hng lm th tc ti xut do yu cu ca c
quan chc nng hoc khng iu kin giao, nhn hng.
Khch hng thc hin cc buc sau:

1. Thc hin kim ha theo yu cu ca HQ KVI: Kim


ha ti bi nhp ca cng hoc kim ha ti khu tp
trung (Cty CPKV).
2. ng cc loi ph sau:
H tng trt kim ha (nu kim ha ti bi nhp): Xc
nhn o chuyn ti TBSX.
Chuyn bi xut: TBSX xc nhn i vi container kim
ha ti bi nhp; i vi container chuyn bi kim ha
tp trung khch hng np ph sau khi hon thnh th
tc ti Cty KVTC.
Chuyn bi kim ha tp trung: ng k v np ph ti
Cty KVTC. (ng k chuyn kim ha trc, sau khi hon
thnh th tc s np ph).
3. Ti bi nhp, hoc bi kim ha tp trung (Cty
KVTC): Lm th tc kim ha vi c quan HQ. Khch
hng hon thnh th tc ti xut vi c quan HQ (M
t khai HQ).
4. Trnh t khai ti T ng k tu xut vo s tu.

Ghi ch: Khch hng phi ng cc ph h bi (hoc chuyn bi)


kim ha v ph chuyn bi xut trc khi n T ng k tu xut
vo s tu.
Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

H CONTAINER HNG XUT THNG V


BI NG HNG KIM HA
p dng i vi: Khch hng yu cu h hng xut v bi ng hng
kim ha.
Khch hng thc hin cc bc sau:

Ti Khu th tc: Trnh Packing list, cung cp y


cc thng tin, ghi r: Yu cu h bi ng hng
kim ha, np ph, in phiu XNB.

Ti cng vo: Np phiu XNB v nhn BAT, phiu EIR


2

Ti bi hng: Cho xe vo v tr in trn phiu hng


dn lm hng h cont.

Ti cng ra: Np BAT v ng du cng ra ln phiu


EIR.

Ti cht bo v: Trnh phiu EIR v gi li 1 lin

Ghi ch: Sau khi h bi ng hng, Khch hng lm th tc kim ha,


np ph. Nhn vin iu Cty KVTC chuyn bi xut khi Khch hng
hon tt th tc HQ.
Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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24

KIM HA HNG XUT TR V SAI CNG

p dng i vi: Hng xut khu ti Cng Tn Cng - Ct Li, nhng b


tr v ti mt cng khc ti Vit Nam, chuyn v Ct Li kim ha v
thng quan theo yu cu ca HQ. Hng lnh h ti Khu lnh, hng kh
h ti Khu kim ha Cty KVTC.
Khch hng thc hin cc buc sau:
- Vo cng:
1. Khch hng trnh Bin bn bn giao ca HQ c xc nhn ca HQ
Ct Li " ngh Cng Ct Li cho h Kim ha" ti TBSX.
2. TBSX xc nhn "Hng tr v h kim ha theo yu cu ca HQ".
3. Ti khu th tc: Khch hng np ph v nhn phiu EIR vo cng.
- Ra cng:
4. Sau khi hon tt Kim ha v thng quan, Khch hng trnh Bin
bn bn giao ca HQ c xc nhn ca HQ Ct Li "Khch hng hon
tt th tc, ngh Cng Ct Li cho khch hng mang container ra
khi Cng" ti TBSX.
5. TBSX xc nhn "ng khch hng mang container ra khi cng
theo yu cu". Xc nhn thm cc pht sinh tnh ph (nu c).
6. Ti khu th tc: Khch hng np ph v nhn phiu EIR ra cng
Ghi ch: Trng hp khch hng vo cng kim ha khng pht sinh
ph (khng h container xung bi), TBSX xc nhn ngh Giao nhn
cng cho vo tm, sau khi kim ha xong khch hng ra cng.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

CHUYN CONTAINER HNG XUT SANG BI NG


HNG KIM HA, RT RUT, SANG CONTAINER

C 2 trng hp:
- Rt hng ra khi container v mang hng ra khi Cng (
container rng ti Cng)
- Rt hng v ng hng vo container mi.
Khch hng thc hin cc bc sau:
1. Lm cng vn nu r l do c du v ch k ca Ch doanh nghip
2. Xin xc nhn ng ca Hng tu (ch khai thc container).
3. Xin xc nhn ng cho ly hng ra khi Cng ca c quan HQ:
l

Cng chc HQGS

Ch huy i HQGS

Lnh o Chi cc HQ ca khu Cng Si gn Khu vc I - Ct Li

4. Xin xc nhn cha vo s tu hoc hy ng k s tu ti t ng


k tu xut.
5. Ti Khu bi hng Ct Li (Cty KVTC): Xin xc nhn ng tip nhn
v xc nhn cc chi ph lin quan.
6. Ti khu th tc Cty KVTC: ng ph theo qui nh.
7. Nhn vin Khu bi hng Ct Li (Cty KVTC): thc hin chuyn bi
ng rt khi Khch hng hon tt th tc v ng ph y .

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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26

B SUNG SAU CLOSING TIME


i vi trng hp tu xut ti Cng Tn Cng - Ct Li:
1. Ti TBSX: Trnh yu cu b sung sau Closing time bng vn bn c
xc nhn ca Hng tu khai thc.
2. Ti T ng k tu xut: Trnh yu cu b sung sau Closing time
cho c xc nhn ca TBSX (hoc Trc ban Terminal) c vo s
tu.

i vi trng hp tu xut ti Cng Ci Mp:


1. Ti TBSX: Trnh yu cu b sung sau Closing time bng vn bn
c xc nhn ca Hng tu khai thc. Nhn vin TBV SNPL xem xt
cc iu kin, nu c, xc nhn "ng b sung sau Closing time"
ln yu cu.
2. Ti T ng k tu xut: Trnh yu cu b sung sau Closing time
c xc nhn ca TBV- SNPL c vo s tu.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

CHUYN CONTAINER RT TU, NGANG TU


Container c xem l "rt tu" khi: chuyn tu c m khch hng ng
k xut ri khi Cng.
Container c xem l "Chuyn ngang tu" khi: Khch hng mun
chuyn container sang xut tu mi trong khi chuyn tu m khch
hng ng k xut cha cp hoc cha ri khi Cng.
Khch hng thc hin cc bc sau:
1. Ti TBSX: Lm th tc chuyn tu theo mu quy nh
2. Ti khu th tc: Trnh giy ng k chuyn tu c xc nhn ca
TBSX, ng ph chuyn tu.
3. Ti T ng k tu xut: trnh giy ng k c xc nhn ng
ph, cng vi cc chng t HQ, phiu xc nhn ng k tu xut c
chuyn tn tu.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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28

I CNG CHUYN TI
Khch hng thc hin cc bc sau:
1. Ti TBSX: Lm th tc i Cng chuyn ti theo mu quy nh
2. Ti khu th tc: Trnh giy ng k c xc nhn ng ph.
3. Ti T ng k tu xut: Trnh giy ng k xc nhn ng ph
i cng chuyn ti mi.
Lu :
- i vi trng hp Cng chuyn ti cng l Cng ch (Direct - i
thng), khch hng lm th tc thay i nh trn v yu cu ghi r thay
i c hai Cng.
- i vi trng hp Khch hng c nhu cu thay i Cng ch, m
khng thay i Cng chuyn ti, Khch hng lin h trc tip Hng tu
chnh sa thng tin trong list xut tu ca Hng tu.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

LY CONTAINER HNG XUT RA KHI CNG


Khch hng thc hin cc bc sau:
1. Lm cng vn nu r l do c du v ch k ca Ch doanh nghip.
2. Xin xc nhn ng ca Hng tu (ch khai thc container).
3. Xin xc nhn cha vo s tu hoc hy ng k s tu ti t ng
k tu xut.
4. Xin xc nhn ng cho ly hng ra khi Cng ca c quan HQ:
l

Cng chc HQGS

Ch huy i HQGS

Lnh o Chi cc HQ ca khu Cng Si gn Khu vc I - Ct Li

5. Np cng vn Ti TBSX xc nhn s lng o chuyn thc t .


i vi container lnh Khu lnh xc nhn thm thi gian chy in.
i vi s lng ly ra khi cng 03 container, TBKHH xem xt gii
quyt. Nu s lng ln hn, TBKHH trnh Ban gim c TTC xem
xt gii quyt.
6. Ti b phn Pht hnh chng t: Trnh b chng t, np ph, nhn
phiu XNB ly container.
7. a phng tin vo ly container ra khi Cng trc khi thi hn
Phiu XNB ht gi tr.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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30

CP LI PHIU XUT NHP BI LN 2


Khch hng thc hin cc bc sau:
1. Ti TBSX: Trnh cc chng t lin quan ca container b mt
phiu, km theo giy t tu thn) kha cont trn h thng (nu
c nhu cu)
2. Lm cng vn gi HQ v Cng nu r l do v ngh xin cp li
phiu XNB ln 2 (cng vn phi c k tn, ng du ca lnh o
doanh nghip).
3. Ti TBSX: Xin xc nhn container hin vn cn trn h thng ca Cng
4. Ti HQGS Cng: Xin xc nhn ng cp li phiu XNB ln 2 ln
cng vn.
5. Ti TBSX: Trnh cng vn c xc nhn ca HQ m kho container
(nu Khch hng c lm bc 1).
6. Ti Khu th tc: Trnh cng vn xin cp phiu XNB ln 2 in
phiu ln 2.
7. Ti HQGS Cng: Xin xc nhn ca HQ trn phiu XNB ln 2.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

H CONTAINER HNG XUT PHT SINH KIM HA


Khch hng thc hin cc bc sau:
* Trng hp nhng container HBCX nhng pht sinh Kim ha ti
bi xut
1. Ti TBSX: Xc nhn s lung o chuyn
2. Ti Khu Th Tc: ng tin h kim ho
3. Ti Vn phng hin trng:
- Nu Cont cha vo s tu: Trnh Giy gii thiu, EIR h bi (hoc
T khai HQ bn copy hoc Yu cu ca Hng tu), lm phiu ct
bm seal.
- Nu Cont vo s tu: Trnh Giy gii thiu v Cng vn ca
Doanh nghip c xc nhn ca lnh o chi cc HQ.
4. Ti bi hng: Cng vi Cng chc HQ tin hnh kim ho.
5. Ti T ng k tu xut: Khch hng np Phiu yu cu ct/bm seal
container.
*Trng hp nhng Cont HBCX nhng pht sinh kim ho 100%
(chuyn qua bi Kim ho th cng)
1. Khch hng lm cng vn xin chuyn qua bi kim ho: cng vn
bao gm du ca doanh nghip, HQGS Bi, Chi cc trng HQ (nu
cont vo s tu), Hng tu (Nu Cont bm seal hng tu) np
ti Khu hng (Cty KVTC)
2. Ti khu hng: Xc nhn s lung o chuyn, ng k chuyn cont
v bi
3. Ti khu thng v kho (quy thu tin ngay khu hng): ng
cc ph
4. Ti nh kim ho th cng: Cng vi Cng chc HQ tin hnh
kim ho.
5. Ti T ng k tu xut (ngay ti khu hng): Khch hng np Phiu
yu cu ct/ bm seal container.
Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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QUY TRNH NHP KHO CFS


i l thc hin cc bc sau:
1. Ti Hng tu: Nhn lnh giao hng c ng du rt rut
2. Ti HQ Manifest: i chiu Manifest
3. Ti Thng v kho: Np 1 b chng t gm: cng vn xin
a hng vo kho; Lnh giao hng, Bn lc khai hng ha.
ng tin. Sau gi mail danh sch khch hng vo a ch:
chungtukvcl@saigonnewport.com.vn
4. Ti HQ kho hng: Np 1 b chng t gm: Cng vn a hng
vo kho, Lnh giao hng, Manifest c du ca HQ i chiu manifest
(gm bn lc khai hng ha, bill)
5. Ti Vn Phng kho: Np 1 b chng t gm lnh giao hng( ng
du ca Thng V), cng vn xin a hng vo kho (c xc nhn
ca HQGS kho), b Manifest c du ca HQ i chiu manifest (gm
bn lc khai hng ha, Bill)
6. Kho ln k hoch cng i l t chc rt hng vo kho.

QUY TRNH KIM HO TI KHO CFS


Khch hng thc hin cc bc sau:
1. Ti vn phng kho: Trnh lnh giao hng ca i l, nhn phiu
kim ha (3 lin)
2. Ti hin trng kho: Np phiu kim ha cho nhn vin kho,
ng k s lng hng kim, gi li 1 lin phiu kim ha ng
tin khi i ly hng.
Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

QUY TRNH ly hng ti kho CFS


Khch hng thc hin cc bc sau:
1. Ti Thng v kho: Trnh lnh giao hng ca i l, in phiu xut
kho (5lin), ng tin lu kho, IMO, kim ha (nu c), np li Thng
v 1 lin (mu trng)
2. Ti HQ kho: Trnh lnh giao hng, t khai, phiu xut kho cho nhn
vin HQGS kho kim tra ng du cng chc, k tn ln phiu xut
kho (lin mu xanh m u tin).
3. Ti hin trng kho hng: Np phiu xut kho c xc nhn ca
HQ cho nhn vin kho, giao nhn hng. Kho gi li 1 lin phiu xut
kho (mu xanh m)
4. Ti HQGS cng: Np 1 lin phiu xut kho (mu hng), i chiu
t khai
5. Ti Cht bo v cng ra: Np 1 lin phiu xut kho (mu vng) v
gi li 1 lin (mu xanh nht)

Ghi ch: Trng hp hng ha chuyn ca khu th sau khi xut hng
xong phi bo HQGS kim tra v nim phong xe.
Trng hp ly bin bn th khch hng trnh phiu xut kho c k nhn
ca nhn vin hin trng cho vn phng (Trng hp nu tnh trng
hng ha khc vi bin bn bo ngay cho nhn vin kho x l ti thi
im hng ha cn ti kho).

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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QUY TRNH NHP KHO HNG XUT CFS


Khch hng thc hin cc bc sau:
1. Ti hin trng kho hng: Trnh Booking, t khai chnh nhp
hng vo kho
2. Ti Vn phng HQ kho: Trnh booking, 1 t khai chnh v 2 t khai
photo thanh l
3. Ti Thng v kho: Trnh b chng t gm: booking c xc nhn
ca kho, t khai chnh, nhn phiu nhp kho (3 lin), ng k n
4. Ti Vn phng kho hng: Np li b chng: booking, phiu nhp
kho; gi li 1 lin phiu nhp kho (mu hng) v t khai chnh.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

QUY TRNH NG CONT XUT CFS


i L thc hin cc bc sau:
1. Ti Hng tu: Nhn booking, seal
2. Ti T chng t ca Cng: Trnh lnh cp rng ly cont, ng
k thi gian ng hng
3. Ti Vn phng kho hng: Nhn li ton b Booking ca i l, ln
list danh sch khch hng ng cont (km cc booking ca khch
hng vo list)
4. Ti hin trng kho hng: cng nhn vin kho hng gim st
ng cont, bm seal sau khi ng xong, lp bin bn k nhn cng
kho. Kho s t i thanh l.

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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36

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

37

Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

sn lng v th phn

38

Cc cng khc:
30%

Cc cng khc:
15%

SNP: 85%

SNP: 70%

Th phn Container XNK qua cc


Cng khu vc TP. H Ch Minh,
nm 2013

Th phn Container XNK qua cc


Cng khu vc Ci Mp - Th Vi,
nm 2013

Sn lng xp d cointainer XNK (TEU)

2.454.000

2.850.000

4.200.000
3.066.234

3.515.000

3.900.000

2.017.863
1.849.746

1.470.000

1.086.245

Nm

(d kin)
Tng Cng Ty Tn Cng Si Gn - CM NANG CHM SC KHCH HNG

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