RD.

020 Business Process Questionnaire

OBM Level I

OBM Level II

OBM Level III

Application

Category

Process Analysis Questions

What is the balancing segment in GL? (This confirms what client wants to
use out of the Accounting Flexfield Structure they have set up.)

Business Intelligence

Financials Intelligence

Not identified

BIS, GL

Financials Setup

Business Intelligence
Business Intelligence

Financials Intelligence
Financials Intelligence

Not identified
Not identified

BIS, GL
BIS, GL

Financials Setup
Financials Setup

(FM) Financial Management

Financial Reporting

Not identified

GL

Allocations

(FM) Financial Management

Financial Reporting

Not identified

GL

Allocations

(FM) Financial Management

Financial Reporting

Not identified

GL

Allocations

(FM) Financial Management

Financial Reporting

Not identified

GL

Allocations

(FM) Financial Management

Financial Reporting

Not identified

GL

Allocations

(FM) Financial Management

Financial Reporting

Not identified

GL

Allocations

Do you create offset accounts or remove monies from the allocation

accounts.

(FM) Financial Management

Financial Reporting

Not identified

GL

Allocations

Do you currently have automated step down allocation functionality? Will

you require this?

(FM) Financial Management

Treasury

Manage Cash

CM, GL

Accounting Periods

(FM) Financial Management

Treasury

Manage Cash

CM, GL

Accounting Periods

(FM) Financial Management

Treasury

Manage Cash

CM, GL

Accounting Periods

(FM) Financial Management

Treasury

Manage Cash

CM, GL

Accounting Periods

(FM) Financial Management

Treasury

Manage Cash

CM, GL

Accounting Periods

(FM) Financial Management

Treasury

Manage Cash

CM, GL

Accounting Periods

(FM) Financial Management

(OF) Order Fulfillment
(OF) Order Fulfillment

Treasury
Order Entry and Scheduling
Order Entry and Scheduling

Manage Cash
Manage Products and Pricing
Manage Products and Pricing

CM, GL
QP, AR
QP, AR

Accounting Periods
Accruals
Accruals

Quality Management

Corporate Quality Plan

Not identified

QA

ALL

How do you manage customer accrual dollars?

How do you pay out customer accrual dollars? How often?
Does a current process baseline already exist for the Quality Management
processes? If so, please provide copy.

Quality Management

Corporate Quality Plan

Not identified

QA

ALL

Do Quality Management policies, procedures and work instructions exist? If

so, please provide sample.

Quality Management
Quality Management

Corporate Quality Plan

Corporate Quality Plan

Not identified
Not identified

QA
QA

ALL
ALL

Quality Management

Corporate Quality Plan

Not identified

PO, QA, SERVICE,

WIP

ALL

What is/are the key output(s) of the Quality Management process?

What request or event launches the Quality Management processes?
Please provide listing.

Quality Management

Corporate Quality Plan

Not identified

QA

ALL

How does the customer recognize that the process has been completed
(e.g., reports, alerts, etc.)?

ALL

What are the business functions that must be accomplished in order to

complete the process?

Whats the secondary drill down segment in the Key Accounting Flexfield?
(i.e. cost center) (This confirms what client wants to use out of the
Accounting Flexfield Structure they have set up.)
What does the client want to use for a default estimated tax rate?
Do you perform allocations? What types? When?
What types of formulas do you use in your allocations? Provide examples.
Do you use step down allocations?
What are your allocations based on?
Do you always allocate 100% of the account your allocating?

How do you close an accounting period for cash management?

Is the schedule to close an accounting period for cash management
documented?
How long does it take to close an accounting period for cash management?
How are adjustments to close periods for cash management handled?
How do you open an accounting period for cash management?

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

ALL

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

ALL
ALL

Corporate Quality Plan

Not identified

Quality Management

Corporate Quality Plan

Not identified

QA

ALL

Not identified

NOT MODULE
SPECIFIC

ALL
ALL

328659096.xls

Create a pareto chart of causes or decision drivers of outcomes ("x" % of

the time "y" happens because...).

What are the constraints that limit or control the process?

Quality Management

Corporate Quality Plan

Not identified

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

ALL

Quality Management
Quality Management

Corporate Quality Plan

Corporate Quality Plan

Not identified
Not identified

PO, QA, SERVICE,

WIP
QA

ALL
ALL

Quality Management

Corporate Quality Plan

Not identified

PO, QA, SERVICE,

WIP

ALL

Quality Management
Quality Management

Corporate Quality Plan

Corporate Quality Plan

Not identified
Not identified

PO, QA, SERVICE,

WIP
QA

ALL
ALL

Quality Management

Corporate Quality Plan

Not identified

QA

ALL

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

ALL

Not identified

PO, QA, SERVICE,

WIP

ALL

Corporate Quality Plan

What decision steps are involved in the process, what are the outcomes
and % likelihood for each outcome?

What are the policies that govern how the process will function?

NOT MODULE
SPECIFIC

Quality Management

What group/organization is the primary customer for this Quality

Management process? Secondary customer(s)?

What are the key decisions that drive the process?

Quality Management

Corporate Quality Plan

Who performs the tasks associated with opening or closing an accounting

period for cash management?

List and classify each business function by type (a combination of Manual or

System-assisted, and Internal or External) and responsible agent (owner).

NOT MODULE
SPECIFIC

Quality Management

Is the schedule to open an accounting period for cash management

documented?

Do standards exist for process steps?

What are the system transactions (list by "type" such as: control, status,
movement, logistics, change, quality, balancing and reconciliation)?
What is the primary information captured and used?
What is the source of each set of key information?
What are the data capture methods?
Does a schematic exist that depicts all storage points for material?
Does a schematic exist that depicts all storage points for information?
What types of security and controls are used regarding key information?
How is data entry audited?

Page 1

RD.020 Business Process Questionnaire

OBM Level I

OBM Level II

OBM Level III

Application

Category

Quality Management

Corporate Quality Plan

Not identified

QA

ALL

Not identified

NOT MODULE
SPECIFIC

ALL
ALL

Process Analysis Questions

What are the activity drivers and how are they measured and valued?

Quality Management

Where are the process bottlenecks?

What are representative transaction volumes for key process steps?

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

ALL

Not identified

NOT MODULE
SPECIFIC

ALL
ALL

Quality Management

Corporate Quality Plan

What are the drivers of transaction volume surge and peak loads?
How stable is the transaction throughput?
What are the opportunities for improving the process?

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

Quality Management

Corporate Quality Plan

Not identified

NOT MODULE
SPECIFIC

ALL
ALL

Where are the current weak areas?

What are the redundancies (particularly data entry)?

Quality Management

Corporate Quality Plan

Not identified

PO, QA, SERVICE,

WIP

Quality Management

Corporate Quality Plan

Not identified

QA

ALL

Quality Management
Quality Management

Corporate Quality Plan

Corporate Quality Plan

Not identified
Not identified

QA
AP, QA

ALL
Adjust Accounts

Quality Management

Quality Compliance Mgmt

Not identified

PO, QA, SERVICE,

WIP

ALL

Do you automatically take credit for returned goods in payables?

What technology and tools are needed at the business function (process
step) level for data gathering, measurement or inspection?

Quality Management

Quality Compliance Mgmt

Not identified

NOT MODULE
SPECIFIC

ALL

What are the control points for performance measurement and

management? Status? Value? Location?

Quality Management

Quality Compliance Mgmt

Not identified

NOT MODULE
SPECIFIC

ALL

Not identified

NOT MODULE
SPECIFIC

ALL
ALL

Quality Management

Quality Compliance Mgmt

What are the reasons for acquiring the new application system relevant to
this business area?
What families of products or inputs carry the most value through the
process?

How do you measure value for key process steps?

How do you measure efficiency?
How do you measure response or service to the customer?

Quality Management

Quality Compliance Mgmt

Not identified

NOT MODULE
SPECIFIC

Quality Management

Quality Compliance Mgmt

Not identified

NOT MODULE
SPECIFIC

ALL

Strategic Enterprise
Management

Balanced Scorecard

Not identified

Balanced Score
Card, OFA, GL

Financial

Strategic Enterprise
Management

Balanced Scorecard

Not identified

Balanced Score
Card

Financial

Have you ever performed value added analysis to your business

processes?

Strategic Enterprise
Management

Balanced Scorecard

Not identified

Balanced Score
Card

Financial

Describe the elements that expedite and elements that prolong the cash to
cash cycle?

Financial

How do you measure the stability of key process steps?

Are you able to accurately measure profitability of your business units? How
much confidence do you have in your forecasts and plans?

Do you track customer and product line profitability and the performance of
processes that impact profitability?

Strategic Enterprise
Management

Balanced Scorecard

Not identified

ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OSA, OPA, GL

Strategic Enterprise
Management

Balanced Scorecard

Not identified

Balanced Score
Card

Financial

What are the key financial performance measures that are critical to the
business?

Not identified

Balanced Score
Card

Financial

How are the revenue and earning growth goals balanced with the cost
control/reduction objectives?

Financial

If you align the profitability of your product lines with your investment by
product line? What is the RONA by product line?

Strategic Enterprise
Management

Balanced Scorecard

Strategic Enterprise
Management

Balanced Scorecard

Not identified

Balanced Score
Card

OPM Quality Management

Corporate Quality Plan

Maintain Quality Directive / Mission

NOT MODULE
SPECIFIC

ALL
ALL

What are the policies that govern how the process will function?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

ALL

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

ALL

Manage Quality Plan

NOT MODULE
SPECIFIC

ALL
ALL

OPM Quality Management

328659096.xls

Corporate Quality Plan

Corporate Quality Plan

List and classify each business function by type (a combination of Manual or

System-assisted, and Internal or External) and responsible agent (owner).
What are the key decisions that drive the process?
What are the constraints that limit or control the process?
What types of security and controls are used regarding key information?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

ALL
ALL

Where are the process bottlenecks?

What are representative transaction volumes for key process steps?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

ALL

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

ALL
ALL

What are the drivers of transaction volume surge and peak loads?
How stable is the transaction throughput?
What are the opportunities for improving the process?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

NOT MODULE
SPECIFIC

ALL
ALL
ALL
ALL

OPM Quality Management

Corporate Quality Plan

Manage Standards & Measurements

NOT MODULE
SPECIFIC

OPM Quality Management

OPM Quality Management

Corporate Quality Plan

Corporate Quality Plan

Manage Quality Plan

Manage Quality Plan

QA
QA

What are the business functions that must be accomplished in order to

complete the process?

Where are the current weak areas?

Do standards exist for process steps?
Do Quality Management policies, procedures and work instructions exist? If
so, please provide sample.
What is/are the key output(s) of the Quality Management process?

Page 2

RD.020 Business Process Questionnaire

OBM Level I

OBM Level II

OBM Level III

Application

Category

Process Analysis Questions

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

QA

ALL

How does the customer recognize that the process has been completed
(e.g., reports, alerts, etc.)?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

QA

ALL

Does a schematic exist that depicts all storage points for material or
information?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

QA

ALL

What are the reasons for acquiring the new application system relevant to
this business area?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

QA

ALL

What families of products or inputs carry the most value through the
process?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

QA

ALL

What reports do you currently generate to meet your Quality reporting

requirements?

OPM Quality Management

Corporate Quality Plan

Manage Quality Plan

QA

ALL

Is there any quality reporting requirements that your current set of reports
does not meet?

OPM Quality Management

OPM Quality Management

Corporate Quality Plan

Corporate Quality Plan

Manage Standards & Measurements

Manage Quality Plan

QA
QA, AP

ALL
Adjust Accounts

OPM Quality Management

OPM Quality Management
OPM Quality Management
OPM Quality Management
OPM Quality Management

Corporate Quality Plan

Corporate Quality Plan
Corporate Quality Plan
Corporate Quality Plan
Corporate Quality Plan

Manage Quality Plan

Manage Quality Plan
Manage Quality Plan
Manage Quality Plan
Manage Standards & Measurements

QA, PO, PROD

QA, PO, PROD
QA, PO, PROD
QA, PO, PROD
QA, PO, PROD

ALL
ALL
ALL
ALL
ALL

OPM Quality Management

Quality Compliance Mgmt

Calibration & Audits

NOT MODULE
SPECIFIC

ALL
ALL

What are the activity drivers and how are they measured and valued?

What is the source of each set of key information?

What are the data capture methods?
What are the redundancies (particularly data entry)?
How is data entry audited?
How do you measure value for key process steps?
How do you measure efficiency?

OPM Quality Management

Quality Compliance Mgmt

Calibration & Audits

NOT MODULE
SPECIFIC

OPM Quality Management

Quality Compliance Mgmt

Calibration & Audits

NOT MODULE
SPECIFIC

ALL

Quality Compliance Mgmt

Calibration & Audits

NOT MODULE
SPECIFIC

ALL

OPM Quality Management

Quality Compliance Mgmt

NOT MODULE
Review Compliance Results & Reports SPECIFIC

ALL

What are the control points for performance

management? Status? Value? Location?

OPM Quality Management

Quality Compliance Mgmt

Review Compliance Results & Reports QA

ALL

Are there time-intensive Quality operations and issues that need to be

addressed?

OPM Quality Management

Quality Compliance Mgmt

Calibration & Audits

ALL

What technology and tools are needed at the business function (process
step) level for data gathering, measurement or inspection?

OPM Quality Management

Quality Compliance Mgmt

Review Compliance Results & Reports QC, LAB

ALL

Does the QC function interact with the Laboratory or R&D function? If so in

what ways?

OPM Quality Management

328659096.xls

Do you automatically take credit for returned goods in payables?

What request or event launches the Quality Management processes?
Please provide listing.

QA, PO, PROD

How do you measure response or service to the customer?

How do you measure the stability of key process steps?
measurement

and

Page 3