XYZ Service Management

System Health Check Service

Diagnose your system to ensure optimal performance
Identify. Remediate. Optimize

Prepared By:
Saleem Uddin
Content/Proposal Writer
XYZ Inc.(formerly XYZ Inc.)
saleemuddin.ca@gmail.com
(Phone) 8801691905

System
Health Check
System Health check- -Key for Steady and
Continual Performance
Change is inevitable! It is important to maintain
the pace with the changing needs of the
business else it may derail the progress of the
organization. The constant demand for better IT
service may need organizations to have latest
upgrades and regular system health check.
Is your ITSM solution operates
efficiently?

Does your notification appear in time?

Does your ITSM solution meet the
growing business needs?

Does ITSM worth your investment?

Key Benefits:

XYZ provides a comprehensive ITSM health

check service to the organizations running XYZ
as a service management platform. Whether it is
a post-implementation issue, system upgrade or
optimizing the performance of an existing
solution, we always strive to provide
unsurpassed system health check solutions to
the businesses of any size.
We as an
experienced system health check provider help
you identify, remediate and optimize the
performance of the ITSM solution as well as we
also drag you out of any post-implementation
issues by providing matchless maintenance
service. Our ITSM health check service is
designed based on ITILs best practices to assess
potential risks, errors, gaps and suggest the best
possible recommendations for improvement.

Our system health check is a technical assessment of your existing system that ensures high-level
performance. Our customers benefit from our proactive system health check service and boost the
performance of their IT service management system.

Continual performance and improved efficiency by re-aligning your implementation.

Identify possible potential risks and capitalize by resolving them in-time.
Ensure that environment is operational in any business demand.
Maximize the value and ROI of your business.

Our System Health Check Evaluation Areas:

Our system health check service is designed to evaluate all aspects of ITSM system that are relevant to
technical and physical behavior of the system. Our evaluation process includes in-depth investigation into
the following areas:

Evaluation
Areas

1.

Frequency of
Email Triggers

Activities

2.

Service Catalog

3.

System Analyzer

4.

Audit

5.

Security Group

6.

System
Maintenance

7.

Approval Process

8.

Email Monitoring

9.

Dashboards

10.

Specific Forms

Check how many emails are triggered per tickets

How frequently emails are firing
Check whether all the links in the email are working properly
Check service catalog for minimizing the size
SLA optimization
Configure routing based on classification
Check expressions which may delay page from loading
Check for unnecessary data loading on the page
Check whether audit is recording every change in one file or in
separate file
Ensure log file for automation process and email monitoring
efficiency
Session to add or remove audit options for various fields
Check how security groups are working
Session to add or remove security group
Run system maintenance for rich text builder and remove unused
accounts.
Ensure error-free portal login by cleaning unused data from
database.
Check how approval process is working.
Check how emails are triggering.
Ability to approve or deny from email
Check whether system is creating log
Check conditions to handle emails
Session to create additional email account
Check and find out the root cause of failure for email account.
We also improve dashboards by adding or changing widgets for
unique visibility based on roles
Create new dashboards for teams
Check number of specific forms that can be reduced.
Check and remove unused specific forms to minimize the page load

Health
Check

Scope & Pricing

How does system health check service work?

Our consultants work closely with you on our
standard baseline, which involves five phases.
Phase 1: Analyze

Identify potential risks and regular issues that

users may face in daily activities
Use advanced diagnostic tools
Have quick sessions with critical personnel of
every level

Phase 2: Design

Aggregate, organize and classify the raw

information collected during analyze phase.
Formulize the data in specific order
Evaluate, investigate and assign severity level.
Summarize recommendations to optimize the
system.

Phase 3: Implement

Transform recommendations into action

Configure business processes and relevant
features according to plan
Perform integration if needed.

Phase 4: Test

Test business processes, features, integration

and development pieces.
Unit test, acceptance test and scenario test.
Check for error, bugs and compatibility

We provide Cherwell system health check service

to any business domain of any size from small to
mid and corporate businesses at all-inclusive rate
of $ 1500 per day.

About us:
XYZ is a global consulting and ITSM
solution company and a preferred XYZ

Software implementation partner. We

are committed to providing consulting
services beyond the needs of the
businesses and generating innovative
solutions for and with the clients. Our
system health check service provides
best possible recommendations for
improvement of your existing system
after analyzing every aspect of your
system against ITILs best practices.

Contact Us:
QTR No. MI/20 Near CDE, O.U Campus,
Arts College, Hyd - 500007.
(Phone) 8801691905

Phase 5: Go live & Follow up

Phase provides assistance when the product

moves into production stage. Monitor and
ensure proper operating of the configuration
made in the solution.

To find out more about our system health check service or any other professional service offerings
please send your request to saleemuddin.ca@gmail.com or contact us at 8801691905