Ledger Fee

MFS Products

INTRODUCTION
Ledger Fee refers to account/wallet maintenance fee which will be charged on
customer wallets on monthly basis
The purpose of this document is to give high level understanding of the charging
criteria.
PROPOSED SETUP
Implementation of Ledger Fee on Tigo Pesa customers
WHAT CUSTOMERS ARE AFFECTED?
It should be possible to charge any account (subscribers and agents), however no
account should be charged by default. It should be possible to filter accounts to be
charged based on below criteria
1.
2.
3.
4.

Customer Type, i.e. Agent, Subscriber;

Account Group;
Account Status;
Inactivity period:a. This is determined by minimum number of days this account has not done
any service except services in 4.b below;
b. Multiple non-revenue generating brands;

Note: All above filters should have:1. Enabled/Disabled: Only when enabled, it should be used as a filter otherwise not
used;
2. Should have multiple selections. E.g. for status Terminated, Suspended.
WHAT IS THE FEE VALUE?
The fee value should be configurable. This means there must be a GUI form to change
this value. Once this value is set, it is applicable as one fee for all scoped customer
accounts. The initial value is TZS 300.
If the balance is less than fee value, the wallet should be deducted with available balance
to prevent negative balances
FREQUENCY OF FEE DEDUCTION
Deduction of the ledger fee from customers account will be on monthly basis. This can
happen somewhere amid a month if it has impact on performance, like every second
Monday of the month.

HANDLING OF TERMINATED ACCOUNTS OF INACTIVE CUSTOMERS

A: Terminated accounts in Telepin

Page

1 of 3

Ledger Fee

MFS Products

These accounts maintain their balances in same account with Account ID as unique
identifier. These balances should be deducted by ledger fee value during execution, and
balance updated accordingly. There must be a record of each transaction and report
available on the web.
B: Accounts Terminated back in the previous platform (Comviva)
These accounts, during migration, had their aggregated balance moved to Inactive
Wallet in Telepin. We will provide detailed makeup of the inactive wallet balance for
loading in Telepin where by a given amount will be debited from Inactive wallet and
credited to respective accounts. After that the process will be like A above.
LEDGER FEE ACCOUNTING
Debited ledger fee will be credited to an intermediary account/wallet to easy the
completeness and accuracy verifications and then it will be credited to revenue wallet as
a lamp sum.
PILOT
Inactive wallets/accounts will be used for pilot and the following filter will be applied to
scope in all the inactive wallets.

Filter Criteria
1.
Customer Type, i.e. Agent, Subscriber;
2.
Account Group;
3.
Account Status;
4.
In activity period:a. This is determined by minimum number of days this
account has not done any service except services in 4.b
below
b.
Multiple non-revenue generating brands

Enabl
ed
YES
YES
YES
YES

Values
Subscriber
Subscriber
Groups
Terminated
a. 180
b. Tigo Pesa
Interest Pay
Sub

QNA
Telepin vs Tigo
27/07/2016

Is the Inactivity Period, the number of account inactivity days counted backwards
from the day the "ledger fee" deduction is to be executed (e.g. last day of month)?
[Tigo]: YES

Is the inactivity period - the number of account inactivity days within a from - to time
period?
[Tigo]: NO, refer above QnA.

Page

2 of 3

Ledger Fee

MFS Products

Must the account inactive days be "Consecutive" or "can there be gaps/non

consecutive days of inactivity within the period? In other words, if there are gaps
would the count of inactivity days gets reset back to "zero" or the next inactive day
will be added to the current count?
[Tigo]: Should be consecutive. If within the period account perform revenue
generating activities, then inactivity days reset to zero.

Do the non-revenue generating brand activities to be taken as "inactivity"?

Please document information with examples in the customer requirements document.
[Tigo]: YES. If an account within set inactivity days performs only transactions which
are in non-revenue generating set of brands, but does not do revenue generating
transactions, the account is inactive for those days.
Sample Use Case 1:
o
o
o
o

Inactivity days = 180

Non-Revenue generating brands: Interest Pay Sub
This account do a Cash In at 150th day

Inactivity days are reset to 0 at 150th day due to that Cash In transaction

Sample Use Case 2:

o Inactivity days = 180
o Non-Revenue generating brands: Interest Pay Sub
o This account receive money from Interest(Interest Pay Sub) at 100 th
day, but does not do any other transaction

o Inactivity days are not reset to 0 at 100th day, and the account will be included
as inactive at 180th per inactivity days set above

Regards,
Giuseppe

Page

3 of 3