INSTRUCTIONS

Please take a look at the following questionnaire and based on your experience, try to answer
questions as possible. If you deem that the questionnaire is not suited to your expertise, please f
your organization, who may be better suited to answer the questi
DISCLAIMER

The information we are willing to collect in this questionnaire is solely for research purposes and
RESPONDENT DETAILS
Name of Respondent
Organization
Designation
Experience in years
Contact details
QUESTIONNAIRES (Please select only ONE option)
1

10

11

12

13

14

15

16

17

18

19

20

TOTAL QUALITY MANAGEMENT

TERM PAPER QUESTIONNAIRE

TQM IMPLEMENTATION IN THE CONTRACTOR COMPA

INSTRUCTIONS

Please take a look at the following questionnaire and based on your experience, try to answer corrctly an
questions as possible. If you deem that the questionnaire is not suited to your expertise, please forward it t
your organization, who may be better suited to answer the questions.
DISCLAIMER
The information we are willing to collect in this questionnaire is solely for research purposes and would be
RESPONDENT DETAILS

Name of Respondent
Organization
Designation
Experience in years
Contact details
QUESTIONNAIRES (Please select only ONE option)

What is the importance of Project Management in your Firm?

A.Very important
B.Important
C.not important

What is your perception of quality?

A.Customer satisfaction
B.Cost minimization
C.Goal achievement
D.Minimization of reworks

What determine the quality of your projects?

A.Client demand
B.International demand
C.Standards set by organization
D.Current market standards

How does your organization measure quality?

A.Timely completion of projects
B.Profit margins
C.Optimum resource usage
D.Increased productivity
E.Customer satisfaction

Has your organization developed a clear quality policy?

A.Yes
B.No
C.In Progress

Does your organization prepare separate standard operating procedures for each project before starting ex
handing it over to sub-contractor?
a.Yes
b.No

What type of quality improvement system(s) do you have?

a.TQM
b.ISO 9000
c.Quality control circle
d.No system

To increase productivity would you compromise quality?

a.YES
b.NO

How do you train your employee for quality?

a.On-site training
b.In house session
c.Seminars/workshops on quality improvement
d.Training on individual basis

Which code of ethics do you follow within your organization?

a.PEC code
b.Own code
c.No formal code

What is the involvement of employees in your quality building effort?

a.All levels
b.Decided by upper management
c.suggestions are incorporated later on

What is your labour insurance policy in case of a fatal accident or severe injury to a labour?
a.not faced yet
b.investigative action and compensation
c.no action

Before the start of the project, do you obtain client commitment to quality?
a.yes
b.no

What testing procedures do you follow?

a.random testing
b.all material testing
c.only one time testing

What percentage of your projects done so far you found large amount of remedial work to do?
a.0- 25%
b.26- 50%
c.51- 75%
d.76- 100%

Do you ask for a change order if the client objects about the quality of work?
a.Yes
b.No

Do you encourage your engineer/project manager to keep a checklist for better quality assurance?
a.Depends on project manager
b.Yes
c.No

When working on a new project how do you incorporate learning from your previous projects?
a.Analyzing their previous work mistakes
b.Adopt better alternatives
c.Revising the methodology used
d.Others

Which of the following factors might motivate you to implement TQM?

a.Customer demand
b.Cost reduction needs

c.Self-motivation towards continuous improvement

d.Market trend

What obstacles do you see in the implementing of TQM?

a.Resistance to change
b.Consumption of time & money
c.Resistance from top management
d.Policies documented, not applied
e.Others

OF PAKISTAN

rately as many
son, preferably in

ghly confidential