S.

No
1
2
3
4
5
6
7
8
9

2
3
4
5

7
8
9
10
11

Syllabus

Page No
UNIT I- INTRODUCTION
PP No. 01
PP No. 7-8
PP No. 6-7
PP No. 6-7
PP No. 2-3
PP No. 1
PP No. 5-6

Introduction
Need for quality
Evolution of quality
Definition of quality
Basic concepts of TQM
Definition of TQM
TQM
Framework
Contributions of Deming, Juran and Crosby
Barriers to TQM

PP No. 3-5
PP No. 8-11

UNIT II - TQM PRINCIPLES

Leadership definition, characteristic of quality
PP No. 15-18
leaders, Leadership concepts
Deming philosophy of leadership, role of TQM
PP No. 24-27
leader ship
Quality statements
PP No. 35-37
Strategic quality planning
PP No. 37-39
Customer focus ,Customer
PP No. 45-57,61-67,69-72
orientation, Customer satisfaction, Customer
complaints, Customer retention
Employee
PP No. 75-79,80-90,93-97
involvement Motivation, Empowerment, Team and
Teamwork, Recognition and Reward,
Performance appraisal
Continuous process improvement
PP No. 103-110
PDSA cycle
PP No. 110-119
5s
PP No. 6.17-6.26
Kaizen
PP No. 119-120
Supplier
PP No.127-137
partnership Partnering, Supplier selection, Supplier
Rating
UNIT III- TQM TOOLS & TECHNIQUES I
Introduction to seven tools
Pg. No .9.2
1. Pareto diagram
Pg. No .389-390
2. Stratification analysis
Pg. No .9.4,391
3. Causes &effect diagram
Pg. No .391-393
4. Check sheet
Pg. No .393-398

Author
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled

Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled

Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Girish Pathak
Dale H.Besterfiled
Dale H.Besterfiled

Girish Pathak
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled