Aerm PDF

TRANSMITTAL LETTER
To:
All Registered Holders of PTIAERM
From: Corporate Safety Oversight

Date:
01st September 2015
Ref: MAB/CEO/CSO/AERM/1.0/15
Positive Target Identification & Aircraft Emergency Response Manual Issue 1 Rev. 0
You have been registered as a holder of this Manual.
Please be reminded that as a registered holder, you are responsible to:
i.
ensure proper safekeeping of the Manual.
ii.
ensure the contents of your copy are updated for any revision or amendment as advised via
Transmittal letter.
To ensure completeness of the Manual, you are to check its contents against those provided in the List
of Effective Pages.
All subsequent communication on matters pertaining to this Manual shall be via Transmittal Letter with
the authority from the Head, Corporate Safety Oversight.
The next inclusion of any revision for amendments, if any will be in 1st July 2016. Kindly submit
amendment or recommendation proposal to the GM, Compliance, CSO.
(email: hockkim.yeo@malaysiaairlines.com)
Original signed
Dato Captain Missman Leham

Head Corporate Safety Oversight
Effective Date: 1st September 2015
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PTI & AERM

Highly Confidential
POSITIVE TARGET IDENTIFICATION

&
AIRCRAFT EMERGENCY RESPONSE
MANUAL
Issue 1 Revision 0 dated 01 September 2015
Document Ref. No.: MAB/CEO/CSO/AERM/1.0/15
ALL INFORMATION CONTAINED HEREIN IS RESTRICTED AND

SHALL BE KEPT FOR INTERNAL USE ONLY.
None of this information shall be divulged to persons other than Malaysia

Airlines employees and contractors authorized by the nature of their
duties to receive such information, or individuals or organisations
authorised by Malaysia Airlines in accordance with existing policy
regarding release of company information.
Copyright Malaysia Airlines Berhad (MAB) 2015. All rights reserved.
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Copyright Malaysia Airlines Berhad (MAB) 2015. All rights reserved.

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&
AIRCRAFT EMERGENCY RESPONSE
MANUAL
ISSUE NO:
ISSUE DATE:
REVISION NO:
REVISION DATE:
01 Sep 2015
1
01 September 2015
0
01 September 2015
PTI & Aircraft Emergency Response Manual

(Issue 1 Revision 0)
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Copyright Malaysia Airlines Berhad 2015. All rights reserved.

All rights reserved. No part of this publication may be reproduced or transmitted in any form, or by
any means stored in a retrieval system of any system of any nature without prior written permission,
except for permitted fair dealing under the Copyright Act 1987, or in accordance with terms of a
license issued by Malaysia Airlines Berhad (MAB) in respect of photocopying and/ or reprographic
reproduction. Application for permission for other use or copyright material including permission to
reproduce extracts in other published works shall be made to MAB.
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TABLE OF CONTENTS
A
MANUAL TITLE PAGE
ENDORSEMENT AND APPROVAL
SAFETY, COMPLIANCE, SECURITY, HEALTH AND ENVIRONMENT POLICY
TABLE OF CONTENTS
ADMINISTRATION AND CONTROL
MALAYSIA AIRLINES BOMB THREAT PROCEDURES BY

SIGNAL CODES FROM HIJACKED AIRCRAFT
SEARCH AND RESCUE PROCEDURES
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CHAPTER 0
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Administration and Control
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Page
Contents
0.1.
0.2.
MANAGEMENT OF MANUAL
0.1.1.
Manual Purpose and Objective.
0.1.2.
Applicability and Conditions of Use
0.1.3.
Manual Overall Control
CONTROL OF MANUAL..
0.2.1. Manual Review, Update and Approval Process.
0.2.2. Revision Service.
0.2.3. Dissemination and Transmission..
0.2.4. Change Request..
0.2.5. Identification and Format.
0.2.6. Record of Revisions.
10
0.2.7. Record of Temporary Revisions (TR)
11
0.2.8. List of Effective Pages (LEP).
12
0.2.9. Revision Highlights..
14
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0.1. MANAGEMENT OF MANUAL
0.1.1.
MANUAL PURPOSE AND OBJECTIVE

0.1.1.1.
0.1.1.2.
0.1.1.3.
0.1.1.4.
0.1.2.
This Positive Target Identification & Aircraft Emergency Response

Manual (hereinafter referred to as PTI & AERM provides comprehensive
references within the scope and application herein defined in Chapter 0.
To give a quick reference on how to handle Bomb Threat and Security
Alert condition.
This manual is to be used only onboard the aircraft by flight crew during
the said emergency.
The PTI & AERM is issued under the authority by Head, Corporate
Safety Oversight, Malaysia Airlines and has been prepared in
accordance and in compliance with:
a. Malaysia Airlines Security Programme
b. Majlis Keselamatan Negara Arahan no. 18
APPLICABILITY AND CONDITIONS OF USE
0.1.2.1.
0.1.2.2.
0.1.2.3.
0.1.2.4.
This manual shall be effective from 01 September 2015 and is the

property of Malaysia Airlines Berhad (herein after refer as MAB).
All staff of Flight Operations, Security, Airline Engineering Group (AEG),
Network Operations Centre and Airport Services is required to be familiar
with the contents of this manual, especially those that pertain to their
duties, and, to adhere at all times to the policies, processes and
procedures laid down in this manual. Any deviations should be reported
to the GM, Compliance, CSO and the reasons for such deviation shall be
given.
All copy(ies) assigned to individual position(s), section(s) or station(s) is
on loan basis. If, for any reason, the position(s), section(s) or station(s) is
abolished from MAS, the respective copy(ies) of the manual must be
returned to GM, Compliance, CSO, or destroyed.
In the event of a change in title of the position(s) or section(s), the
department concerned shall promptly inform GM, Compliance, CSO.
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0.1.2.5.
0.1.2.6.
0.1.2.7.
0.1.3.
ALL INFORMATION CONTAINED HEREIN IS RESTRICTED AND

SHALL BE KEPT FOR INTERNAL USE ONLY. None of this information
shall be divulged to persons other than Malaysia Airlines employees and
contractors authorized by the nature of their duties to receive such
information, or individuals or organizations authorized by Malaysia
Airlines in accordance with existing policy regarding release of company
information.
It is the responsibility of the holder of this manual to ensure that his/her
copy is updated to the latest amendments and is in good state of
condition.
The holder shall notify GM, Compliance, CSO in writing for loss of
manual and to obtain replacement copy in the event of loss of hardcopy
manual received.
MANUAL OVERALL CONTROL
0.1.3.1.
0.1.3.2.
0.1.3.3.
0.1.3.4.
0.1.3.5.
0.1.3.6.
0.1.3.7.
0.1.3.8.
The contents of this manual are highly confidential and therefore the
holder of this manual shall be responsible for its security and
safekeeping.
This manual shall be written in the English language.
GM, Compliance, CSO shall ensure that this manual contains legible and
accurate information, easily understood and is presented in a format that
meets the needs of the relevant recipients.
The policies/regulations/procedures contained in this manual shall not
override the policies/procedures contained in the CORPORATE SAFETY
MANAGEMENT MANUAL (CSSM).
The contents of this manual shall not be altered in any way, reproduced,
stored in a retrieval system or transmitted in part or whole in any form, by
any means (electronic, mechanical, photocopying or otherwise), without
the express written consent of Head, Corporate Safety Oversight.
GM, Compliance, CSO shall retain a secure, archived copy of the
following documents for a minimum period of 7 years:
a. All revisions of this manual
b. Record of all controlled hard copies with manual control number
c. Background and/or source references; and
d. Transmittal letters/dissemination control forms
All obsolete revisions shall be identified and disposed accordingly. Hard
copies shall be disposed by shredding whilst the e-documents shall be
deleted from the archives.
All disposition of this manual when complete shall be notified to GM,
Compliance, CSO.
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0.2.
CONTROL OF MANUAL
0.2.1.
MANUAL REVIEW, UPDATE AND APPROVAL PROCESS

0.2.1.1.
0.2.1.2.
This manual shall be reviewed and updated at least once a year.

GM, Compliance, CSO shall ensure the information provided in this
manual is updated and current.
0.2.1.3. The GM, Compliance, CSO shall identify the need for updates, by means
of effective auditing, consultation with relevant departments and
continuous review of the regulatory and quality requirements.
0.2.1.4. GM, Compliance, CSO shall format the manual pages to include the
changes, obtain approval from Head, Corporate Safety Oversight and
submit the revised manual pages to DCAM.
0.2.1.5. DCAM is supplied with the intended amendments and revisions in
advance of the effective date.
0.2.1.6. Upon approval by DCAM, the manual will be distributed to the relevant
parties.
0.2.1.7. Revised content of this manual shall be identified with a revision bar
(line drawn on the outboard of the page) where changes are made.
0.2.1.8. Any page which carries an amendment must bear the new revision date.
0.2.1.9. This manual and any subsequent revisions to this manual shall only be
executed upon consultation with and approval from the Head, Corporate
Safety Oversight.
0.2.1.10. Approval processes:
Change Request/User Feedback GM Compliance Head CSO
DCAM
0.2.1.11. A Letter of Transmittal will be issued together with the revised pages.
0.2.1.12. The Letter of Transmittal shall contain the instructions on updating the
manuals.
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0.2.2. REVISION SERVICE
0.2.2.1.
0.2.2.2.
0.2.2.3.
0.2.2.4.
0.2.2.5.
0.2.2.6.
0.2.2.7.
0.2.2.8.
GM, Compliance, CSO provides a revision service for this manual.

Amendments to this manual are normally promulgated by means of
normal revisions issued whenever necessary to cover corrections and to
add new data.
Revisions or updates to this manual shall be disseminated to all
controlled copyholders as per distribution list through Temporary
Revision Notifications (TRN).
All TRN shall reflect the following:
a. Reference Control (Short-form Manual Name/YYYY/MM)
b. Date (DD-MMM-YYYY)
c. Guidance material which shall also be maintained by the GM,
Compliance, CSO.
All holders of the controlled hard copy of this manual shall record and
update all amendments and/or revisions, following the instructions in the
TRNs when the latest revisions are issued.
Each holder to whom this manual is issued, is responsible for the security
and safeguarding of this manual, insertion of amendments and revisions
and for maintaining the manual in a current status
Temporary revisions, printed on yellow papers are issued to cover urgent
matters arising between normal revisions. They are accompanied by
filing instructions. A temporary revision record sheet is provided in 0.2.8.
An electronic version of the TRNs shall also be made available at
Corporate Safety Oversights office.
All temporary revisions, if any, shall be incorporated into the manual
during the annual re-prints.
0.2.3. DISSEMINATION AND TRANSMISSION

0.2.3.1.
0.2.3.2.
0.2.3.3.
As part of our efforts toward conservation, electronic dissemination and

transmission should be the preferred mode.
The dissemination and transmission of this manual shall be
communicated by the GM, Compliance, CSO to all relevant division.
An electronic version of this manual shall be made available for
authorized users on the secured company website.
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0.2.3.4.
Controlled copies of this manual shall be distributed to the following

recipients:
a.
Master Copy Head, Corporate Safety Oversight

Ref. : MAB/CEO/CSO/AERM/0.0/15/ 001
b.
Chief Pilot Flight Safety & Operations Compliance

c.
Head of Airline Security

d.
Head, Engineering & Maintenance

e.
Senior Manager, Maintenance Operations, Airline Engineering Group

f.
Chief Pilot, Network Operations Centre

g.
All MH Aircraft
h.
All Stations
0.2.3.5.
0.2.3.6.
0.2.3.7.
0.2.3.8.
Any additional request of controlled copies of this manual shall be made

in writing to the GM, Compliance, CSO.
A Master Copy of this manual will be kept at the Corporate Safety
Oversight office.
All parties in the distribution list shall be provided with an electronic or
hard copy of the manual
A transmittal letter/dissemination control form shall be transmitted with
the dissemination of hard copies of this manual. Recipients shall fill, sign
and return the transmittal letter/dissemination control forms to Head,
Corporate Safety Oversight within 14 working days on receipt of the
manual.
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0.2.4. CHANGE REQUEST
0.2.4.1.
0.2.4.2.
0.2.4.3.
0.2.4.4.
Any individual or departmental (Originator) seeking improvements or

changes to the contents of this manual shall complete the Positive Target
Identification & Aircraft Emergency Response Manual Change Request
Form with all supporting information where applicable and forward it to
the GM, Compliance, CSO.
GM, Compliance shall review the form and verify conformance to the
requirements and if necessary, confer with the Originator.
The Positive Target Identification & Aircraft Emergency Response
Manual Change Request Form shall contain sufficient fields to identify:
a. The Originator of the form, Department and Contact Number
b. The pertinent paragraph reference(s)
c. Concise context of the requested change
d. Related information or reference documents, if any
e. Reason for the requested change.
GM, Compliance shall inform the Originator of the final decision and:
a. If approved, initiate the Manual Review, Update and Approval
Process as per Chapter 0.2.1.
b. If not approved, the Originator shall be duly notified with the
reasons.
0.2.5. IDENTIFICATION AND FORMAT

0.2.5.1.
This manual shall be identified by the Name of the Manual, Issue

Number, Revision Number and Date as indicated in the Approval
Page and the header and footer of all pages in this manual.
0.2.5.2.
The Master Manual List of documents, issued by Corporate Safety

Oversight on a yearly basis, shall be referred to for the identification of
the latest (current) manual.
0.2.5.3.
The format of this manual should conform to the guidelines documented

in the CSMM and the Document Control Policy Manual.
0.2.5.4.
The header of each page contains:

a. Malaysia Airlines Logo
b. The name of the manual: Positive Target Identification & Aircraft
Emergency Response.
0.2.5.5.
The footer of each page shall contain:
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a.
b.
c.
d.
Issue or Revision Date

Issue Number (Revision Number)
Chapter Number Page Number
Chapter Title
0.2.5.6.
The manual format:

a. Size: A5
b. Font: Arial Narrow
c. Font Size: 9
0.2.5.7.
All paragraphs in the manual shall be numbered for identification and

ease of referencing.
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0.2.6.
RECORD OF REVISIONS
When receiving a revision, insert the Date Filed and sign in the Filed by box.
Issue/Revision No.
Issue/Revision Date
Date Filed
Filed by
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0.2.7.
RECORD OF TEMPORARY REVISIONS (TR)
When receiving a Temporary Revision, insert the Issue Date, Date Filed and sign in the
Filed by box.
TR Number
Revision No
Issue Date
Date Filed
Filed by
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0.2.8. LIST OF EFECTIVE PAGES
Page #
Issue # Rev #
Issue/Rev Date
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0.2.9.
REVISION HIGHLIGHTS
Issue 0 Revision 0 Highlights

All changes in this manual shall be highlighted in the Revision Highlights.
No.
-
Section
Description
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CHAPTER 1
MALAYSIA AIRLINES BOMB THREAT
PROCEDURES BY
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Malaysia Airlines Bomb Threat Procedures by PTI
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Contents
1.0.
Page
1.1.
Malaysia Airlines Bomb Threat Procedures by Positive Target

Identification..
Introduction...
1.2.
The Procedures By Positive Target Identification...
3
3
5
1.3.
Action On Receipt Of Threat.
1.4.
Action By Operations Control Centre
1.5.
The Assessment Team
1.5.1. Chief Pilot Operations Control Centre
1.5.2. Head of Airline Security
1.5.3. Head (Engineering & Maintenance) .
The Threat...
1.6.1. General
1.6.2. Definitions
Assessment Support Procedures
11
1.7.1. Pre-Threat..
11
1.7.2. Post Threat.
12
Guidelines Of Assessment.
13
1.8.1. Is There Positive Target Identification?...................................
13
1.8.2. Is There A Specific Aircraft Identified By?..............................
13
1.8.3. Are There Further Considerations?.........................................
14
Procedures On Receipt Of Bomb Threat
15
1.9.1. Receiver Of Call.

1.9.2. Station Manager / Traffic Liaison Officer /
District Manager..
1.9.3. Operations Control Centre.
15
1.9.4. Coordinator Of Assessment Team
17
1.6.
1.7.
1.8.
1.9.
15
16
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1.10.
1.11.
The Assessors Guideline...............................................................
18
1.10.1. STUDY/ANALYSE THE EXACT TEXT OF THE MESSAGE
18
1.10.2. Assessor Work Sheet Positive Target Identification..
19
Action
20
1.11.1. If the Bomb Threat is Assessed to be GENUINE..
20
1.11.2. When Assessment Team Determines that Aircraft Search
22
1.11.2.1. Aircraft On Ground.
20
1.11.2.2. Aircraft Inflight..
22
1.12.
The Search Procedures
24
1.13.
Remarks.
25
1.14.
Bomb Search Procedure
26
1.14.1. Flight Check
26
1.14.2. Cabin..
26
1.14.3. Barrier Search Method Procedure
27
1.14.4. Flight Deck Search Checklist.
28
1.14.5. Cabin Search Checklist..
28
1.14.6. Suspicious Device Found.
28
1.14.7. Re-seat passengers away from the suspicious object
29
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MALAYSIA AIRLINES
BOMB THREAT PROCEDURE
BY
1.1.
INTRODUCTION
Bomb threats, excluding extortions, whether received by telephone or letter, have the
commonality of anonymity and hoax. The motivation for such calls varies: Generally they are
designed to disrupt and disorganize the services and the caller would obtain some perverse
satisfaction by causing a departure from the orderly scene. From past cases, the calls
received were from many sources that include a mischief-maker, drunkard, practical joker,
disgruntled passenger or airport/airline employee and political antagonist/sympathizer.
There have also been cases of calls suspected to be made by 'late' passengers or their
friends who hoped by making a threat call, the flight would be delayed and hence they would
be on time to catch it.
Generally, the calls are just 'one line' statement or threats. The caller would hang up
immediately after passing the message. Thus, minimum information was gathered.
The extortionist, however, is in a different category, since his call would contain some
specific demand and is usually followed by further calls. Extortion attempts therefore cannot
be considered by the same assessment process as a general threat call.
It is significant to note that, following a (general) bomb threat call, a device has never been
found and indeed on the world scene, it is extremely rare for one to be located.
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Although all threats directed to our flights thus far turned out to be hoaxes, they
resulted in the aircraft either being delayed or returned for landing to facilitate the
search.
To avoid further disruption to our services, the Company shall henceforth assess
every threat call by Positive Target Identification concept.
For the purpose of identifying the PTI process any threat received should be within 3
hours before Standard Time of Departure until aircraft on chocks.
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1.2.
THE PROCEDURE BY POSITIVE TARGET IDENTIFICATION

The assessment procedure to every bomb threat call to our aircraft is designed to:
a)
Protect our passengers and employees from death or injury and our aircraft and
equipment from damage;
b)
Carefully analyze each threat call received to decide whether it is GENUINE or

HOAX;
c)
Ensure aircraft, subject to a threat being assessed GENUINE, is promptly and

adequately searched;
d)
Limit the search procedure to the indicated target area;
e)
Avoid unnecessary inconvenience to the passengers, disruption to schedule and

financial penalty from unscheduled landings;
f)
Avoid overzealous application of aircraft search procedures when the threat is a

HOAX;
g)
Ensure appropriate authorities and personnel are advised;
h)
Facilitate clearance of the aircraft in consultation with the operating Captain;
i)
Facilitate all efforts to apprehend the caller;
j)
Ensure adequate records are maintained.
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1.3.
ACTION ON RECEIPT OF THREAT

Anybody receiving information on bomb threat directed to company aircraft must
immediately report and relay the exact message received to MH Operations Control
Centre (OCC), KLIA.
TELEPHONE
Primary
+603-8777 5715 (Duty Manager)

+603-8777 5500
+6019-341 4505
+603-8777 5414 (Duty Controller)
Chief Pilot, OCC + 6019-2638076

(Captain Shahrom Basri)
ER
Manager
+6017-3381317 (Jaffar Derus) or

+6019-272 5124 (Mejar Fauzan Md Tahir)
SITA
KULWWMH
FAX:
+603-87871237
Email
occom@malaysiaairlines.com
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1.4.
ACTION BY OPERATIONS CONTROL CENTER

Operations Control Center is to notify immediately the Assessment Team who is
responsible to assess the threat and determine what action is to be taken.
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1.5.
THE ASSESSMENT TEAM

The Company Assessment team consists of:
a)
b)
c)
Chief Pilot Operations Control Centre

Head of Airline Security
Head of Engineering & Maintenance
OR
Their representatives as listed below:
1.5.1. Chief Pilot Operations Control Centre
a)
b)
Chief Pilot Flight Safety

Chief Pilot Fleet Operations
1.5.2. Head of Airline Security

a)
b)
Manager Security Operations

Manager Investigations & Loss Control
1.5.3. Head (Engineering and Maintenance)

a)
b)
Deputy CEO
Head Operational Maintenance
The Representative from OCC shall be the Coordinator of the Assessment Team.
NOTE: The Assessors are Management Pilots, Managers or Senior Officers of the
Company.
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1.6.
THE THREAT
1.6.1. GENERAL
a) The Company shall take certain actions in response to bomb threat calls that are
directed against specific aircraft.
b) The Company may disregard all the threat where in no specific flight or aircraft is
mentioned.
1.6.2. DEFINITIONS
a)
POSITIVE TARGET IDENTIFICATION (PTI)

PTI is information regarding the target, wherein any or a combination of the
following is/are mentioned:
i)
the aircraft's registration number 9M-M___
ii)
a crew member's name
iii)
a passenger's name
iv)
type of bag
v)
an aircraft compartment
vi)
industry type name and phrase
vii) any other normally non-public information indicating firsthand knowledge

of the target.
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b)
SPECIFIC AIRCRAFT
Specific aircraft is one identified in a bomb threat wherein any or a combination
of the following is/are mentioned:
c)
i)
the flight number/departure time
ii)
departure station/destination
iii)
its actual location at the time of threat
FURTHER CONSIDERATIONS
These are measures over and above the normal standing Contingency
Procedures undertaken on certain services which may incite a bomb threat
such as those expressed in Item 7A of the Assessment Support Procedures
below.
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1.7.
ASSESSMENT SUPPORT PROCEDURES
1.7.1. PRE-THREAT
The following matters shall be taken into account prior to the departure of any flight/s
to determine whether or not additional security measures, aimed at ensuring no
internal device is loaded, are sufficient to negate the threat.
a)
Carriage of:
i)
Seri Paduka Baginda Yang Dipertuan Agung and Raja Permaisuri Agung
ii)
Sultans
iii)
Presidents
iv)
Prime Ministers
v)
Governors
vi)
Groups - such as political, activist, subversive, rock or pop.
viii) Individuals - controversial, deportees, extradites.

b)
Others:
i)
When Security Alert - code TANGO or ROMEO has to be declared.
ii)
Flights to politically unstable destinations.
iii)
Political / radical / religious / social unrest against Malaysian Government

/ MH.
iv)
Labour relations at variance with management / handling agents.
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1.7.2. POST THREAT
When action of any kind has taken place as the result of a bomb threat call, the
following post-incident action shall be done:
a) A de-brief to be held on the next working day to discuss the incident.
b) Directors (ER members), Crew, Staff and other Departments/ Authorities involved
in the incident to be appraised of the final outcome.
c) The Bomb Threat Management program upkept.
d) The records are updated.
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1.8.
GUIDELINES OF ASSESSMENT
1.8.1. IS THERE POSITIVE TARGET IDENTIFICATION?

SUCH AS:
a) registration number of the aircraft?
b) crew member's full name?
c) passenger's full name?
d) particular type of bag?
e) aircraft compartment?
f) industry-type names or phrases?
g) any other normally non-public information indicating first-hand unique knowledge?
1.8.2. IS THERE A SPECIFIC AIRCRAFT IDENTIFIED BY?

a) a flight number?
b) departure time?
c) departure station?
d) destination?
e) actual aircraft location at time of threat?
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1.8.3. ARE THERE FURTHER CONSIDERATIONS?
Have additional measures over and above the normal Standing Contingency
Procedures been put into effect because of circumstances, which may incite a bomb
threat?
Reduced to a simple formula, assessment should be made along the following lines:
a) Information contained in (A) only
. . . . . NO SEARCH
b) Information contained in (B)
. . . . . NO SEARCH
c) Information contained in (A) and (B)
. . . . . SEARCH
d) Information contained in (A) and (B) but with an appropriate (C) component
. . . . . NO SEARCH
Remarks
The 3 members of the assessment team are bestowed with the responsibility to
determine whether the threat all is genuine or hoax. They shall accordingly decide
whether the 'threatened aircraft' has to be searched or not.
They must endeavor to come up with a decision within 15 minutes fro the time the call
is received and their decision that such a call is a hoax must be unanimous.
Notwithstanding that, where and when appropriate, the commander of the flight shall
be responsible for the assessment of the threat.
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1.9.
PROCEDURES ON RECEIPT OF BOMB THREAT
1.9.1. RECEIVER OF CALL:

a)
Immediately advise Station Manager/Traffic Liaison Officer/District Manager as
the case may be, the exact message received.
1.9.2. STATION MANAGER/TRAFFIC LIAISON OFFICER/ DISTRICT MANAGER
a)
Immediately advise OCC the exact message received. Then, if aircraft on

parked,
b)
Advise Commander that OCC has been notified and threat is being assessed by
PTI assessment team.
c)
After acquiring assessment result from OCC, advise Commander of result.
d)
If assessment determines the threat to be a HOAX, aircraft to be released and

normal operations resumed.
e)
If assessment determines the threat to involve PTI, notify:

i)
Commander (with authorization number given).
ii)
Security and Engineering - for domestic stations.
iii)
Handling Agent or Airport Authority to:

a)
initiate search immediately.
b)
approach or locate target, if known.
c)
Advise OCC of search outcome.
d)
If no object found, Assessment Team will declare aircraft sterile

and normal operations to resume.
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1.9.3. OPERATIONS CONTROL CENTRE
a) Immediately advise Assessment Team of exact message received.
b) Advise coordinator of members on duty.
c) Obtain assessment result from Assessment Team coordinator.
d) Advise Station Manager/Traffic Liaison Officer/ District Manager of result.
If suspicious object found, Assessment Team will require the Police to be called for
clearance of object.
i)
Resume normal operations, upon receipt of notification from OCC.
ii) Call Police (when necessary) upon receipt of notification from OCC. Submit full
report to Director, Flight Operations as soon as possible.
Tel:
+603 877 75314
Fax :
+603 877 75670
Hp:
+6012 6077823
Email:
Hamdan.cheismail@malaysiaairlines.com
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1.9.4. COORDINATOR OF ASSESSMENT TEAM
a)
Get result of assessment from members.
b)
Advise OCC result of assessment.
1.9.4.1. If threat does not involve PTI (Hoax)

a)
declare aircraft sterile and normal operations to resume.
1.9.4.2. If threat involves PTI (genuine)

a)
Order search of aircraft to be conducted immediately.
b)
Await outcome of search.
1.9.4.3. If no object found

a)
Declare aircraft sterile and normal operations to resume.
1.9.4.4. If suspicious object found

a)
Direct station to call police for clearance of object.
b)
Advise Group CEO and ER members of threat.
c)
submit report to Director, Flight Operations
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1.10. THE ASSESSORS' GUIDELINE
1.10.1. STUDY/ANALYSE THE EXACT TEXT OF THE MESSAGE.
a)
What did the caller say?
b)
Who/What is the target?
c)
Where is the aircraft?
d)
Why the threat (socio, economic/political)?
e)
What additional contingencies are in place?
f)
Do they counter the threat?

(Refer to Page 19 for Assessor Work Sheet)
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1.10.2. ASSESSOR WORK SHEET POSITIVE TARGET IDENTIFICATION
Start here
IS THERE POSITIVE IDENTIFICATION?
P
A
R
T
1
Registration number of aircraft?
Crew members full name?
A passengers full name?
A particular type of bag?
Industry type names or phrases?
Any other normally non-public info indicating first

hand unique knowledge?
NO
NO SEARCH
NO
NO SEARCH
YES
NO SEARCH
YES
SPECIFIC AIRCRAFT IDENTIFIED?
P
A
R
T
A flight number?
A departure time / station / destination?
Actual location at time of threat?
YES
FURTHER CONSIDERATIONS?
P
A
R
T
Any additional security measures have been

incorporated to negate threat?
NO
Time:
SEARCH
Date: .
Assessor:
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1.11. ACTION
1.11.1. If the bomb threat is assessed to be GENUINE in that it involves PTI against
a specific aircraft, the Station Manager / Traffic Liaison Officer must:
a) Inform the Airport Authority of the nature of the threat.
b) Inform the Commander of the flight about the threat.
c) Initiate search action immediately, as deemed appropriate.
1.11.2. When Assessment Team determines that aircraft search is necessary:
1.11.2.1. AIRCRAFT ON GROUND
A)
TRAFFIC DUTIES
i) Aircraft at bay
a) To withhold boarding.
b) To disembark all passengers with their hand luggage.
ii) If aircraft is taxing out or coming in for landing be directed to bomb search
area:
a) To provide steps for passengers / crew to disembark.
iii) If target is not known:
a) To offload baggage and cargo to facilitate the search.
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B)
COMMANDER DUTIES
To disembark all passengers with their hand luggage.
i) If target is not known:
a) To assist in the search, if necessary.
b) To assist in the towing of aircraft, if necessary.
ii) If aircraft is taxing out or has landed
a) proceed to bomb search area.
b) notify/check with Company (if radio communication available) or ATC,
for ground support, aircraft steps, buses, ground power unit, etc.
iii) At international stations
a) supervise search together with Station Manager/Traffic Liaison
Officer/District Manager.
C)
ENGINEERING/HANDLING AGENT (at away stations in absence of MH

Engineering) DUTIES
i) If target is not known:
a) To tow aircraft search area, if necessary.
b) To provide Ground Power Unit to aircraft, if necessary.
c) To search aircraft.
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D)
SECURITY DUTIES (DOMESTIC STATIONS)

i) To locate target, if mentioned.
ii) To call Bomb Disposal Unit, if target is found.
iii) If target is not known:
a)
To search aircraft.
1.11.2.2. AIRCRAFT INFLIGHT

When a threat is assessed by the Assessment Team to be genuine, the
Commander will be immediately informed.
Notification will be provided through one of the following means:
a) Company frequency (VHF).
b) Air Traffic Controller (VHF or HF).
c) ACARS, if aircraft is equipped (Datalink).
d) Via SATCOM
The message will contain clear instructions, but are not limited to the
following:
i)
Threat has been assessed as positive.
ii) To land at (the nearest suitable airport may be nominated).

iii) Authority number, e.g. PTI 1/2012
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In addition to the above mentioned modes of communication, the Commander may consider
using Airborne Telephone for Satcom - equipped aircraft, should he needs to communicate
with OCC.
Commander of the flight shall take every emergency action he considers necessary under
the circumstances.
a) If target is mentioned to be in the cabin, Commander:
i) To seek assistance from any passenger who has experience in handling explosive.
ii) To transfer the object to the aircraft's Lowest Bomb Hazard area. (Ensure it does not
contain anti lift device).
b) If location of target is not known:
i) Do an in-flight search (Barrier Search Method)
ii) Land at the nearest suitable airfield.
c) If no authority number is issued with the notification, the commander must request for an
authority number. If no authority number is given then the Commander of the aircraft
automatically resumes the responsibility of the PTI team.
There is no particular sequence of numbering in the issuance of the authority number. Any
instruction minus an authority number means that the PTI has not assessed the situation to
determine if the threat is genuine or a hoax.
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1.12. THE SEARCH PROCEDURES
A) Three basic principles should apply, namely:
i)
The searcher should be familiar with the area being searched.
ii)
The search should be carried out in accordance with a schedule.
iii)
The searcher should be able to recognize an explosive or incendiary

device if one is found.
B)
The full schedule of the search procedures can be shortened and focused to
those places appropriate at the time and circumstances in which the aircraft had
been left unattended. For example, if the aircraft had been at risk for only 10
minutes, the check can be confined to the places that would have been
accessible in that time.
C)
Particular attention should be paid to the galleys, stowage areas, luggage racks
and the compartments in the toilet. Get the senior member of Cabin Crew to
supervise.
D)
Ensure all checked-in baggage satisfy the ICAO Annex 17 requirement

whereby they have been subjected to 'Security Control' by Passenger/ Baggage
reconciliation.
E)
If it is not possible to search the cargo, then they are not to be reloaded on the
flight.
F)
If an unclaimed article or a suspicious object is found, do not touch it. Call the
Bomb Disposal Unit.
G)
After the aircraft is declared safe and released by Security of Airport Police as
the case may be, the aircraft is to be prepared for its continued service.
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1.13. REMARKS
THE RELEVANT AVIATION AUTHORITY BOMB THREAT HANDLING PROCEDURE MAY
OVERRIDE OUR PROCEDURE.
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1.14. BOMB SEARCH PROCEDURE
In the event of a suspected sabotage, the Commander of the flight may instruct the
cabin to be searched. Cabin Crewmembers are to search all accessible areas of the
aircraft and should a suspicious object be discovered, the search must be continued
as more objects may have been 'planted'. The search shall commence from the Flight
Deck towards the rear of the cabin.
Recommended areas to be covered shall include the following:
1.14.1. Flight Deck
a)
Seats and cushions, life jackets stowage, oxygen mask stowage, PBE stowage,
coat closets, manual compartments and floor area around rudder pedals.
b)
Flight Crew Rest Compartment (if any)
1.14.2. Cabin
a)
Crewmembers' and passengers' cabin baggage.
b)
Closets and compartment, magazine racks, overhead stowage bins, lavatories,

stowage compartments, crew and passenger seats, waste bins, safety
equipment compartments, concealed lighting areas, ashtrays, galleys and
compartments and curtain drapes
c)
Cabin Crew Rest Compartment and Galley Lift (if any).
Do not overlook odd places like the first aid kits, lifejacket pouch, etc. Listen also for
unusual ticking sounds and be alert for unclaimed objects/baggage.
If you find anything, DO NOT TOUCH IT.
When screening passenger cabin, use the 'Barrier' method of search.
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1.14.3. 'Barrier' Search Method Procedure:
a) Request passengers to take all their personal belongings/items with them and
check and confirm the contents.
b) Move passenger rearwards in 2-3 rows at a time.
c) Assign a crewmember to keep passenger out of the 'search zone'.
d) Check thoroughly from the overhead stowage bins to the floor area. Lift the seat
cushions and check under the seat not forgetting lifejackets containers and seat
pockets.
e) If any object is found DO NOT TOUCH IT. Ask passenger to identify it. If not
identified, treat the object as a potential danger.
f) Once area is searched and considered safe, allow pax back into the 'search
zone' one at a time. Search their belongings as they cross over the Barrier back
into their seats.
g) Continue the search, paying particular attention to galley area, lavatories, crew
seats and any recesses.
h) Keep the Flight Deck crew informed at all times and report anything that does
not seem right or unclaimed objects / items.
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1.14.4. FLIGHT DECK SEARCH CHECKLIST
Caution: DO NOT TOUCH ANY SUSPICIOUS OBJECT
ITEMS
;
;
;
;
;
;
;
;
;
Crew Baggage
Seats / Cushions
Life Jackets Stowage
Oxygen Mask Stowage
Safety Emergency Equipment and stowage
Manuals Compartment
Coat Closet
Rudder, Pedals Floor
Flight Deck Rest Area
1.14.5. CABIN SEARCH CHECKLIST

Begin Search from Flight Deck towards rear of Cabin
;
;
;
;
;
;
;
;
;
;
;
Crew Stations
Closets and Stowage Compartment
Magazine Racks
Overhead Stowage Compartments (including crew baggage)
Lavatories
Seats cushions, seat pockets, life jacket stowage
Doors - Slide Pack / Gust Lock Compartment
Lighting Areas
Safety Emergency Equipment Stowage
Galleys and Stowage compartment
Cabin Crew Rest Area
1.14.6. SUSPICIOUS DEVICE FOUND

a)
b)
c)
d)
DO NOT TOUCH IT.

Inform CCIC and Captain.
Secure device to prevent against slipping/moving.
Cover object with soft materials.
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1.14.7. Re-seat passengers away from the suspicious object.
If Captain decides that the bomb has to be relocated to the bomb low hazard area:
a) Check for anti-lift device. Slide a card or hard plastic across the bottom surface
on which the device is resting.
b) If obstruction is felt, do not move the object, as it will detonate when lifted. Do
not cut wires or remove the battery. Secure object and cover with soft materials.
c) If no obstruction is felt, move object maintaining it in the attitude in which it was
found.
d) Prepare the bomb least hazard area.
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CHAPTER 2
SIGNAL CODES FROM HIJACKED AIRCRAFT
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Signal Codes from Hijacked Aircraft
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INTENTIONALLY BLANK
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PART 2
Page
Contents
Contents page
2.1. S Signal Codes from Hijacked Aircraft

2.1.1. Numbers of Hijackers .
2.1.2. Types of Weapons ..
2.1.3. Safe Doors ...
2.1.4. B737 Aircraft Type ..
2.1.5. A330 Aircraft Type ..
2.1.8. A380 Aircraft Type .
6-7
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Page
Contents
2.1. S Signal Codes from Hijacked Aircraft...
2.1.1. Numbers of Hijackers
2.1.2. Types of Weapons
2.1.3. Safe Doors .........................
2.1.4. B737 AIRCRAFT TYPE
2.1.5. A330 AIRCRAFT TYPE.
2.1.6. B777 AIRCRAFT TYPE.
2.1.8. A380 AIRCRAFT TYPE
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2.1. SIGNAL CODES FROM HIJACKED AIRCRAFT
2.1.1. NUMBERS OF HIJACKERS

The number of hijackers will be indicated by the flap position. The appropriate flap
position will be selected by the technical crew after the landing roll. The number of
hijackers signaled may or may not be accurate depending on the discreet liaison
with the cabin crew.
2.1.2. TYPES OF WEAPONS
It is difficult to signal accurately the type of weapons used by the hijackers, as
there are a wide range of weapons and explosives. For simplicity, weapons are
categorized into three types; light, heavy and firearms with explosives.
2.1.3. SAFE DOORS
The meaning of safe doors is the doors that are disarmed and free of internal
barricades or explosive rigging. In order to relay notification of the safe doors to
the authorities, the technical crew will transmit the request via the radio for the
intended toilet/s to be serviced. The toilet number must be stressed clearly (in
tandem with the door number) when making the request, in order to imply the safe
doors.
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A/C
TYPE
B737
NUMBER OF
HIJACKERS
NO
FLAP
POSITION
05 Degrees
10 Degrees
15 Degrees
TYPE OF WEAPONS
MESSAGE
LIGHT WEAPONS
DOORS
LEFT outboard
landing light extended
(during day) or ON
momentarily (during
night).
D1 Left Please service

toilet 1 Left.
25 Degrees
HEAVY WEAPONS
30 Degrees
RIGHT outboard
landing light extended
(during day) or ON
momentarily (during
night).
>6 40 Degrees
or more
SAFE DOORS

toilet 2 Left.
D1 Right Please service
toilet 1 Right.
D2Right Please service
toilet 2 Right.
FIREARMS &
EXPLOSIVES
BOTH outboard
landing lights
extended (during day)
or ON momentarily
(during night).
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A/C
TYPE
NUMBER OF
HIJACKERS
FLAP
NO POSITION
1
Flap 1
Flap 2
3
A330
Flap 3
>4 Flap FULL
TYPE OF WEAPONS
SAFE DOORS
LIGHT WEAPONS
DOORS
Landing lights ON.

toilet 1 Left.
MESSAGE
HEAVY WEAPONS

toilet 2 Left.
Runway Turnoff lights

ON.

toilet 3 Left.
FIREARMS &
EXPLOSIVES
Both lights ON.

toilet 4 Left.

toilet 1 Right.
toilet 2 Right.
toilet 3 Right.
toilet 4 Right.
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A/C
TYPE
NUMBER OF
HIJACKERS
TYPE OF WEAPONS
FLAP
POSITION
LIGHT WEAPONS
DOORS
1 01 Degrees
Any Left light ON.

toilet 1 Left.
NO
2 05 Degrees
B777
SAFE DOORS
3 15 Degrees
HEAVY WEAPONS
4 20 Degrees
Any Right light ON.
5 25 Degrees
>6 30 Degrees
FIREARMS &
EXPLOSIVES
Both lights ON.
MESSAGE

toilet 2 Left.
toilet 3 Left.
toilet 4 Left.

toilet 1 Right.
toilet 2 Right.
toilet 3 Right.
toilet 4 Right.
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A/C
TYPE
NUMBER OF
HIJACKERS
FLAP
NO POSITION
1 01 Degrees
TYPE OF WEAPONS
LIGHT WEAPONS
DOORS
Any Left light ON

Toilet 1 Left.
2 05 Degrees
3 10 Degrees
4 20 Degrees
HEAVY WEAPONS
Any Right light ON
5 25 Degrees
B747
>6 30 Degrees
SAFE DOORS
FIREARMS &
EXPLOSIVES
Both lights ON
MESSAGE

Toilet 2 Left.
Toilet 3 Left.
Toilet 4 Left.
Toilet 5 Left.

Toilet 1
Right.
Toilet 2 Right
Toilet 3 Right
Toilet 4 Right
Toilet 5 Right
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A/C
TYPE
NUMBER OF
HIJACKERS
FLAP
NO POSITION
1 Position 1
TYPE OF WEAPONS
LIGHT WEAPONS
DOORS
Landing lights ON
Door
Please service
M1 Left toilet M1 Left
2 Position 2
3 Position 3
HEAVY WEAPON
Runway turnoff lights
ON
>4 FULL Position

A380
SAFE DOORS
FIREARMS
EXPLOSIVE
BOTH lights ON
MESSAGE
Door
Please service
Door
Please service
Door
Please service
Door
Please service
Door
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M1Right toilet M1 Right
Door
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Door
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Door
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Door
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A/C
TYPE
NUMBER OF
HIJACKERS
TYPE OF WEAPONS
SAFE DOORS
DOORS
MESSAGE
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U1 Left toilet U1 Left
Door
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A380
Door
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U1Right toilet U1 Right
Door
Please service
Door
Please service
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CHAPTER 3
SEARCH AND RESCUE PROCEDURES
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Search and Rescue Procedures
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PART 3
Contents
Page
Contents page
3.1.

3.1.1.
Air to Ground Signal
3.1.2.
Procedures for Pilots In Command Observing an

Accident
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Contents
3.1.
Page
3.1.1. Air to Ground Signal
3.1.2. Procedures for Pilots In Command Observing an

Accident.
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3.1.
SEARCH & RESCUE PROCEDURES

The ground-air visual signal code for use by survivors
No.
Message
Code Symbol
1.
Require assistance
2.
Require medical assistance
3.
No or negative
4.
Yes or affirmative
5.
Proceeding in this direction
Symbols should be at least 2.5 meters (8 feet) long and shall be made as conspicuous
as possible.
3.1.1. Air-to-ground signals

A) The following signals by aircraft mean that the ground signals have been
understood:
i) During the hours of daylight:
a) rocking the aircraft's wings;
ii) During the hours of darkness:
a) flashing on and off twice the aircraft's landing lights or, if not so
equipped, by switching on and off twice its navigation lights.
B) Lack of the above signal indicates that the ground signal is not understood
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3.1.2. Procedures for pilots in command observing an accident
When a pilot in command observes that either another aircraft or a surface craft in
distress, he shall, unless he is unable, or in the circumstances of the case considers it
unreasonable or unnecessary:
i)
Keep in sight the craft in distress until such time as his presence is no longer
necessary;
ii)
If his position is not known with certainty, take such action as will facilitate the
determination of it;
iii)
Report to the rescue co-ordination center or air traffic services unit as much of the
following information as possible:
a) type of craft in distress, its identification and condition;
b) its position, expressed in geographical coordinates or in distance or true
bearing from a distinctive landmark, or from a radio navigation aid;
c) time of observation expressed in hours and minutes UTC
d) number of persons observed;
e) whether persons have been seen to abandon the craft in distress;
f) number of persons observed to be afloat;
g) apparent physical conditions of survivors
iv)
Act as instructed by the rescue co-ordination center or the air traffic services unit.
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TRANSMITTAL LETTER

All Registered Holders of PTIAERM

From: Corporate Safety Oversight

01st September 2015

ensure proper safekeeping of the Manual.

Dato Captain Missman Leham

INTENTIONALLY LEFT BLANK

PTI & AERM

POSITIVE TARGET IDENTIFICATION

ALL INFORMATION CONTAINED HEREIN IS RESTRICTED AND

None of this information shall be divulged to persons other than Malaysia

PTI & AERM

Copyright Malaysia Airlines Berhad (MAB) 2015. All rights reserved.

PTI & AERM

POSITIVE TARGET IDENTIFICATION

PTI & Aircraft Emergency Response Manual

PTI & AERM

Copyright Malaysia Airlines Berhad 2015. All rights reserved.

PTI & Aircraft Emergency Response Manual

PTI & AERM

PTI & Aircraft Emergency Response Manual

PTI & AERM

PTI & Aircraft Emergency Response Manual

PTI & AERM

MANUAL TITLE PAGE

ENDORSEMENT AND APPROVAL

SAFETY, COMPLIANCE, SECURITY, HEALTH AND ENVIRONMENT POLICY

ADMINISTRATION AND CONTROL

MALAYSIA AIRLINES BOMB THREAT PROCEDURES BY

SIGNAL CODES FROM HIJACKED AIRCRAFT

SEARCH AND RESCUE PROCEDURES

PTI & Aircraft Emergency Response Manual

PTI & AERM

PTI & Aircraft Emergency Response Manual

PTI & AERM

PTI & AERM

PTI & AERM

Manual Purpose and Objective.

Applicability and Conditions of Use

Manual Overall Control

0.2.1. Manual Review, Update and Approval Process.

0.2.2. Revision Service.

0.2.3. Dissemination and Transmission..

0.2.4. Change Request..

0.2.5. Identification and Format.

0.2.6. Record of Revisions.

0.2.7. Record of Temporary Revisions (TR)

0.2.8. List of Effective Pages (LEP).

0.2.9. Revision Highlights..

Administration and Control

PTI & AERM

Administration and Control

PTI & AERM

MANUAL PURPOSE AND OBJECTIVE

This Positive Target Identification & Aircraft Emergency Response

This manual shall be effective from 01 September 2015 and is the

Administration and Control

PTI & AERM

ALL INFORMATION CONTAINED HEREIN IS RESTRICTED AND

Administration and Control

PTI & AERM

MANUAL REVIEW, UPDATE AND APPROVAL PROCESS

This manual shall be reviewed and updated at least once a year.