Troubleshooting

Washer-Extractor
Cygnus Control
*H and *X Washer-Extractors
Refer to page 7 for Model Numbers

www.alliancelaundry.com

Part No. D1382

April 2013

Table of
Contents

Safety Information..............................................................................
Explanation of Safety Messages...........................................................
General Safety Precautions...................................................................
Important Safety Instructions ...............................................................
Safety Decals ........................................................................................
Operator Safety.....................................................................................

2
2
2
3
5
5

Introduction.........................................................................................
Customer Service..................................................................................
Nameplate Location..............................................................................
Model Identification .............................................................................

6
6
6
7

Theory of Operation ...........................................................................

Starting the Machine.............................................................................
Fill.........................................................................................................
Supply ...................................................................................................
Wash .....................................................................................................
Drain .....................................................................................................
Extract...................................................................................................

14
14
14
14
14
14
14

Troubleshooting ..................................................................................
1. Close Door .....................................................................................
2. Error 7 Inverter Drive Communication Error .............................
3. ERROR 12 Tilt Switch Error ......................................................
4. ERROR 22 Door Lock Error ......................................................
5. ERROR 54 Fill Error (Page 1 of 2).............................................
6. ERROR 59 Door Unlocks or Opens
While a Cycle is in Progress.........................................................

15
16
17
18
20
22
30

Copyright 2013, Alliance Laundry Systems LLC

All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any
means without the expressed written consent of the publisher.
D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

Safety Information
Explanation of Safety Messages

General Safety Precautions

Throughout this manual and on machine decals, you

will find precautionary statements (DANGER,
WARNING, and CAUTION) followed by specific
instructions. These precautions are intended for the
personal safety of the operator, user, servicer, and
those maintaining the machine.

In the interest of safety, some general precautions

relating to the operation of this machine follow.

DANGER
Danger indicates the presence of a hazard
that will cause severe personal injury,
death or substantial property damage if
the danger is ignored.

WARNING
Warning indicates the presence of a
hazard that can cause severe personal
injury, death or substantial property
damage if the warning is ignored.

CAUTION
Caution indicates the presence of a
hazard that will or can cause minor
personal injury or property damage if the
caution is ignored.
Additional precautionary statements (IMPORTANT
and NOTE) are followed by specific instructions.
IMPORTANT: The word IMPORTANT is used
to inform the reader of specific procedures where
minor machine damage will occur if the procedure
is not followed.
NOTE: The word NOTE is used to communicate
installation, operation, maintenance or servicing
information that is important but not hazard
related.

WARNING
Failure to install, maintain and/or
operate this product according to the
manufacturers instructions may result
in conditions which can produce
serious injury, death and/or property
damage.
Do not repair or replace any part of the
product or attempt any servicing unless
specifically recommended or published
in this Service Manual and unless you
understand and have the skills to carry
out the servicing.
Whenever ground wires are removed
during servicing, these ground wires
must be reconnected to ensure that the
product is properly grounded and to
reduce the risk of fire, electric shock,
serious injury or death.
W006R2

WARNING
To reduce the risk of electric shock, fire,
explosion, serious injury or death:
Disconnect electric power to the
washer-extractor before servicing.
Never start the washer-extractor with
any guards/panels removed.
Whenever ground wires are removed
during servicing, these ground wires
must be reconnected to ensure that the
washer-extractor is properly grounded.
W460

WARNING
Repairs that are made to your products
by unqualified persons can result in
hazards due to improper assembly or
adjustments subjecting you, or the
inexperienced person making such
repairs, to the risk of serious injury,
electrical shock, or death.
W007

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D1382

Safety Information

6. Do not allow children to play on or in a washer.

Close supervision of children is necessary when
the washer is used near children.

WARNING
If you or an unqualified person perform
service on your product, you must
assume the responsibility for any
personal injury or property damage which
may result. The manufacturer will not be
responsible for any injury or property
damage arising from improper service
and/or service procedures.
W008

Always contact your dealer, distributor, service agent

or the manufacturer about any problems or conditions
you do not understand.

Important Safety Instructions

WARNING
To reduce the risk of fire, electric shock,
serious injury or death to persons when
using your washer, follow these basic
precautions:
W023

1. Read all instructions before using the washer.

2. Refer to the GROUNDING INSTRUCTIONS in
the INSTALLATION manual (supplied with your
washer) for the proper grounding of the washer.
3. Do not wash textiles that have been previously
cleaned in, washed in, soaked in or spotted with
gasoline, kerosene, waxes, cooking oils, drycleaning solvents or other flammable or
explosive substances. They give off vapors that
could ignite or explode.
4. Do not add gasoline, dry-cleaning solvents or
other flammable or explosive substances to the
wash water. These substances give off vapors that
could ignite or explode.
5. Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. HYDROGEN GAS
IS EXPLOSIVE. If the hot water system has not
been used for such a period, before using a
washer, turn on all hot water faucets and let the
water flow from each for several minutes. This
will release any accumulated hydrogen gas. The
gas is flammable. Do not smoke or use an open
flame during this time.

D1382

7. Before the washer is removed from service or

discarded, remove the door to the washing
compartment.
8. Do not reach into the washer if the wash drum is
moving.
9. Do not install or store the washer where it will be
exposed to water and/or weather.
10. Do not tamper with the controls.
11. Do not repair or replace any part of the washer or
attempt any servicing unless specifically
recommended in the user-maintenance
instructions or in published user-repair
instructions that the user understands and has the
skills to carry out.
12. To reduce the risk of an electrical shock or fire,
DO NOT use an extension cord or an adapter to
connect the washer to an electrical power source.
13. Use the washer only for its intended purpose,
washing clothes.
14. Never wash machine parts or automotive parts in
the machine. This could result in serious damage
to the basket.
15. ALWAYS disconnect the washer from its
electrical supply before attempting any service.
16. Install the washer according to the
INSTALLATION INSTRUCTIONS. All
connections for water, drain, electrical power and
grounding must comply with local codes and,
when required, be made by licensed personnel.
17. To reduce the risk of fire, textiles which have
traces of any flammable substances such as
vegetable oil, cooking oil, machine oil,
flammable chemicals, thinner, etc. or anything
containing wax or chemicals such as in mops or
cleaning cloths, must not be put into the washer.
These flammable substances may cause the
fabric to ignite.
18. Do not use fabric softeners or products to
eliminate static unless recommended by the
manufacturer of the fabric softener or product.
19. Keep the washer in good condition. Bumping or
dropping the washer can damage its safety
features. If this occurs, have the washer checked
by a qualified service person.

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

Safety Information

20. If the supply cord is damaged, it must be replaced

by a special cord or assembly available from the
manufacturer or its service agent.
21. Be sure that water connections have a shut-off
valve and that fill hose connections are tight.
CLOSE the shut-off valves at the end of each
wash day.
22. The loading door MUST BE CLOSED any time
the washer is to fill, tumble or spin. DO NOT
bypass the loading door switch and permit the
washer to operate with the loading door open.
23. Always read and follow the manufacturers
instructions on packages of laundry and cleaning
aids. Heed all warnings and precautions. To
reduce the risk of poisoning or chemical burns,
keep them out of the reach of children at all times
(preferably in a locked cabinet).
24. Always follow the fabric care instructions
supplied by the textile manufacturer.
25. Never operate the washer with any guards and/or
panels removed.
26. DO NOT operate the washer with missing or
broken parts.

WARNING
This machine must be installed, adjusted,
and serviced by qualified electrical
maintenance personnel familiar with the
construction and operation of this type of
machinery. They must also be familiar
with the potential hazards involved.
Failure to observe this warning may result
in personal injury and/or equipment
damage, and may void the warranty.
SW004

IMPORTANT: Ensure that the recommended

clearances for inspection and maintenance are
provided. Never allow the inspection and
maintenance space to be blocked.

WARNING
Install the machine on a level floor of
sufficient strength. Failure to do so may
result in conditions which can produce
serious injury, death and/or property
damage.
W703

27. DO NOT bypass any safety devices.

28. Failure to install, maintain and/or operate this
washer according to the manufacturer's
instructions may result in conditions that can
produce bodily injury and/or property damage.
NOTE: The WARNING and IMPORTANT
SAFETY INSTRUCTIONS appearing in this
manual are not meant to cover all possible
conditions and situations that may occur. Common
sense, caution and care must be exercised when
installing, maintaining and operating the washer.
Any problems or conditions not understood should be
reported to the dealer, distributor, service agent or the
manufacturer.

CAUTION
Be careful around the open door,
particularly when loading from a level
below the door. Impact with door edges
can cause personal injury.
SW025

WARNING
Never touch internal or external steam
pipes, connections, or components.
These surfaces can be extremely hot and
will cause severe burns. The steam must
be turned off and the pipe, connections,
and components allowed to cool before
the pipe can be touched.
SW014

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Safety Information

Safety Decals

Operator Safety

Safety decals appear at crucial locations on the

machine. Failure to maintain legible safety decals
could result in injury to the operator or service
technician.
To provide personal safety and keep the machine in
proper working order, follow all maintenance and
safety procedures presented in this manual. If
questions regarding safety arise, contact the
manufacturer immediately.
Use manufacturer-authorized spare parts to avoid
safety hazards.

WARNING
NEVER insert hands or objects into
basket until it has completely stopped.
Doing so could result in serious injury.
SW012

To ensure the safety of machine operators, the

following maintenance checks must be performed
daily:
1. Prior to operating the machine, verify that all
warning signs are present and legible. Missing or
illegible signs must be replaced immediately.
Make certain that spares are available.
2. Check door interlock before starting operation of
the machine:
a. Attempt to start the machine with the door
open. The machine should not start with the
door open.
b. Close the door without locking it and attempt
to start the machine. The machine should not
start with the door unlocked.
c. Close and lock the door and start a cycle.
Attempt to open the door while the cycle is in
progress. The door should not open.
If the door lock and interlock are not functioning
properly, call a service technician.
3. Do not attempt to operate the machine if any of
the following conditions are present:
a. The door does not remain securely locked
during the entire cycle.
b. Excessively high water level is evident.
c. Machine is not connected to a properly
grounded circuit.
Do not bypass any safety devices in the machine.

WARNING
Never operate the machine with a
bypassed or disconnected balance
system. Operating the machine with
severe out-of-balance loads could result
in personal injury and serious equipment
damage.
SW039

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

Introduction
Customer Service
Alliance Laundry Systems is not responsible for
personal injury or property damage resulting from
improper service. Review all service information
before beginning repairs.
If literature or replacement parts are required, contact
the source from whom the machine was purchased or
contact Alliance Laundry Systems at (920) 748-3950
for the name of the nearest authorized parts distributor.

For technical assistance, call either of these numbers

(920) 748-3121 Ripon, Wisconsin or +32 56 41 20 54
Wevelgem, Belgium.

Nameplate Location
When calling or writing about your product, be sure to
mention model and serial numbers.

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Introduction

Model Identification
Information in this manual is applicable to these
washer-extractor models:
CH018_CYGNUS_SELECT
CH025_CYGNUS_SELECT
CH040_CYGNUS_SELECT
CH040_CYGNUS-ULTRA
CH055_CYGNUS_SELECT
CH055_CYGNUS-ULTRA
CH075_CYGNUS_SELECT
CH075_CYGNUS-ULTRA
CH090_CYGNUS_SELECT
CH090_CYGNUS-ULTRA
CHF455
CHF455U
CHF575
CHF575U
CHF730
CHF730U
CHG065X
CHG065Z
CHG075X
CHG075Z
CHG100X
CHG100Z
CHG135X
CHG135Z
CHG150X
CHG150Z
CHG165X
CHG165Z
CHG185X
CHG185Z
CHG235X
CHG235Z
CHG305X
CHG305Z
CHG400X
CHG400Z
CHN065X
CHN065Z
CHN075S
CHN075X
CHN075Z
CHN100S
D1382

CHN100X
CHN100Z
CHN135X
CHN135Z
CHN150X
CHN150Z
CHN165X
CHN165Z
CHN185S
CHN185U
CHN185X
CHN185Z
CHN235S
CHN235U
CHN235X
CHN235Z
CHN305S
CHN305U
CHN305X
CHN305Z
CHN400S
CHN400U
CHN400X
CHN400Z
CHU065X
CHU065Z
CHU075X
CHU075Z
CHU100X
CHU100Z
CHU135X
CHU135Z
CHU150X
CHU150Z
CHU165X
CHU165Z
CHU185X
CHU185Z
CHU235X
CHU235Z
CHU305X
CHU305Z

CHU400X
CHU400Z
CHW065X
CHW065Z
CHW075X
CHW075Z
CHW100X
CHW100Z
CHW135X
CHW135Z
CHW150X
CHW150Z
CHW165X
CHW165Z
CHW185X
CHW185Z
CHW235X
CHW235Z
CHW305X
CHW305Z
CHW400X
CHW400Z
CHZ065X
CHZ065Z
CHZ075X
CHZ075Z
CHZ100X
CHZ100Z
CHZ135X
CHZ135Z
CHZ150X
CHZ150Z
CHZ165X
CHZ165Z
CHZ185X
CHZ185Z
CHZ235X
CHZ235Z
CHZ305X
CHZ305Z
CHZ400X
CHZ400Z

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

Introduction

CS018_CYGNUS-ULTRA
CS025_CYGNUS-ULTRA
CS035_CYGNUS-ULTRA
CS055_CYGNUS-ULTRA
CS075_CYGNUS-ULTRA
CS100_CYGNUS-ULTRA
CS135_CYGNUS-ULTRA
CS165_CYGNUS-ULTRA
CXG060X
CXG060Z
CXG065X
CXG065Z
CXG075X
CXG075Z
CXG100X
CXG100Z
CXG135X
CXG135Z
CXG165X
CXG165Z
CXG235X
CXG235Z
CXG305X
CXG305Z
CXN060X
CXN060Z
CXN065X
CXN065Z
CXN075U
CXN075X
CXN075Z
CXN100U
CXN100X
CXN100Z
CXN135X
CXN135Z
CXN165U
CXN165X
CXN165Z
CXN235U
CXN235X
CXN235Z
CXN305U
CXN305X
CXN305Z

CXU060X
CXU060Z
CXU065X
CXU065Z
CXU075X
CXU075Z
CXU100X
CXU100Z
CXU135X
CXU135Z
CXU165X
CXU165Z
CXU235X
CXU235Z
CXU305X
CXU305Z
CXW060X
CXW060Z
CXW065X
CXW065Z
CXW075X
CXW075Z
CXW100X
CXW100Z
CXW135X
CXW135Z
CXW165X
CXW165Z
CXW235X
CXW235Z
CXW305X
CXW305Z
CXZ060X
CXZ060Z
CXZ065X
CXZ065Z
CXZ075X
CXZ075Z
CXZ100X
CXZ100Z
CXZ135X
CXZ135Z
CXZ165X
CXZ165Z
CXZ235X

CXZ235Z
CXZ305X
CXZ305Z
DHU065X
DHU075X
DHU100X
DHU135X
DHU150X
DHU165X
DHU185X
DHU235X
DHU305X
DHU400X
DXU060X
DXU065X
DXU075X
DXU100X
DXU135X
DXU165X
DXU235X
DXU305X
EHU065X
EHU075X
EHU100X
EHU135X
EHU165X
EXU065X
EXU075X
EXU100X
EXU135X
EXU165X
HD100_CYGNUS-STANDARD
HD100_CYGNUS-COMM
HD100_CYGNUS-PREM
HD100_CYGNUS-PRO
HD135_CYGNUS-STANDARD
HD135_CYGNUS-COMM
HD135_CYGNUS-PREM
HD135_CYGNUS-PRO
HD165_CYGNUS-STANDARD
HD165_CYGNUS-COMM
HD165_CYGNUS-PREM
HD165_CYGNUS-PRO
HD235_CYGNUS-STANDARD
HD235_CYGNUS-COMM

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Introduction

HD235_CYGNUS-PREM
HD235_CYGNUS-PRO
HD305_CYGNUS-STANDARD
HD305_CYGNUS-COMM
HD305_CYGNUS-PREM
HD305_CYGNUS-PRO
HD60_CYGNUS-STANDARD
HD60_CYGNUS-COMM
HD60_CYGNUS-PREM
HD60_CYGNUS-PRO
HD65_CYGNUS-STANDARD
HD65_CYGNUS-COMM
HD65_CYGNUS-PREM
HD65_CYGNUS-PRO
HD75_CYGNUS-STANDARD
HD75_CYGNUS-COMM
HD75_CYGNUS-PREM
HD75_CYGNUS-PRO
HF455_CYGNUS-PREM_OPL
HF455_CYGNUS-PRO_OPL
HF575_CYGNUS-PREM_OPL
HF575_CYGNUS-PRO_OPL
HF730_CYGNUS-PREM_OPL
HF730_CYGNUS-PRO_OPL
HF900_CYGNUS-PREM_OPL
HF900_CYGNUS-PRO_OPL
IH014_CYGNUS_SELECT
IH014_CYGNUS_VENDED
IH014_CYGNUS-ULTRA
IH018_CYGNUS_SELECT
IH018_CYGNUS_VENDED
IH018_CYGNUS-ULTRA
IH025_CYGNUS_SELECT
IH025_CYGNUS_VENDED
IH025_CYGNUS-ULTRA
IH030_CYGNUS_SELECT
IH030_CYGNUS_VENDED
IH030_CYGNUS-ULTRA
IH040_CYGNUS_SELECT
IH040_CYGNUS_VENDED
IH040_CYGNUS-ULTRA
IH055_CYGNUS_SELECT
IH055_CYGNUS_VENDED
IH055_CYGNUS-ULTRA
IH075_CYGNUS_SELECT

D1382

IH075_CYGNUS_VENDED
IH075_CYGNUS-ULTRA
IH090_CYGNUS_SELECT
IH090_CYGNUS_VENDED
IH090_CYGNUS-ULTRA
IHF455
IHF455U
IHF575
IHF575U
IHF730
IHF730U
IHF900
IHG065C
IHG065X
IHG065Y
IHG065Z
IHG075C
IHG075X
IHG075Y
IHG075Z
IHG100C
IHG100X
IHG100Y
IHG100Z
IHG135C
IHG135X
IHG135Y
IHG135Z
IHG150C
IHG150X
IHG150Y
IHG150Z
IHG165C
IHG165X
IHG165Y
IHG165Z
IHG185C
IHG185X
IHG185Y
IHG185Z
IHG235C
IHG235X
IHG235Y
IHG235Z
IHG305C

IHG305X
IHG305Y
IHG305Z
IHG400C
IHG400X
IHG400Y
IHG400Z
IHN065C
IHN065S
IHN065U
IHN065V
IHN065X
IHN065Y
IHN065Z
IHN075C
IHN075S
IHN075U
IHN075V
IHN075X
IHN075Y
IHN075Z
IHN100C
IHN100S
IHN100U
IHN100V
IHN100X
IHN100Y
IHN100Z
IHN135C
IHN135S
IHN135U
IHN135V
IHN135X
IHN135Y
IHN135Z
IHN150C
IHN150X
IHN150Y
IHN150Z
IHN165C
IHN165X
IHN165Y
IHN165Z
IHN185C
IHN185S

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

Introduction

IHN185U
IHN185V
IHN185X
IHN185Y
IHN185Z
IHN235C
IHN235S
IHN235U
IHN235V
IHN235X
IHN235Y
IHN235Z
IHN305C
IHN305S
IHN305U
IHN305V
IHN305X
IHN305Y
IHN305Z
IHN400C
IHN400S
IHN400U
IHN400V
IHN400X
IHN400Y
IHN400Z
IHU065C
IHU065X
IHU065Y
IHU065Z
IHU075C
IHU075X
IHU075Y
IHU075Z
IHU100C
IHU100X
IHU100Y
IHU100Z
IHU135C
IHU135X
IHU135Y
IHU135Z
IHU150C
IHU150X
IHU150Y

10

IHU150Z
IHU165C
IHU165X
IHU165Y
IHU165Z
IHU185C
IHU185X
IHU185Y
IHU185Z
IHU235C
IHU235X
IHU235Y
IHU235Z
IHU305C
IHU305X
IHU305Y
IHU305Z
IHU400C
IHU400X
IHU400Y
IHU400Z
IHW065C
IHW065X
IHW065Y
IHW065Z
IHW075C
IHW075X
IHW075Y
IHW075Z
IHW100C
IHW100X
IHW100Y
IHW100Z
IHW135C
IHW135X
IHW135Y
IHW135Z
IHW150C
IHW150X
IHW150Y
IHW150Z
IHW165C
IHW165X
IHW165Y
IHW165Z

IHW185C
IHW185X
IHW185Y
IHW185Z
IHW235C
IHW235X
IHW235Y
IHW235Z
IHW305C
IHW305X
IHW305Y
IHW305Z
IHW400C
IHW400X
IHW400Y
IHW400Z
IHZ065C
IHZ065X
IHZ065Y
IHZ065Z
IHZ075C
IHZ075X
IHZ075Y
IHZ075Z
IHZ100C
IHZ100X
IHZ100Y
IHZ100Z
IHZ135C
IHZ135X
IHZ135Y
IHZ135Z
IHZ150C
IHZ150X
IHZ150Y
IHZ150Z
IHZ165C
IHZ165X
IHZ165Y
IHZ165Z
IHZ185C
IHZ185X
IHZ185Y
IHZ185Z
IHZ235C

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Introduction

IHZ235X
IHZ235Y
IHZ235Z
IHZ305C
IHZ305X
IHZ305Y
IHZ305Z
IHZ400C
IHZ400X
IHZ400Y
IHZ400Z
IS012_CYGNUS_VENDED
IS012_CYGNUS-ULTRA
IS018_CYGNUS_VENDED
IS018_CYGNUS-ULTRA
IS025_CYGNUS_VENDED
IS025_CYGNUS-ULTRA
IS035_CYGNUS_VENDED
IS035_CYGNUS-ULTRA
IS055_CYGNUS-ULTRA
IS075_CYGNUS-ULTRA
IS100_CYGNUS-ULTRA
IS135_CYGNUS-ULTRA
IS165_CYGNUS-ULTRA
IXG060C
IXG060X
IXG060Y
IXG060Z
IXG065C
IXG065X
IXG065Y
IXG065Z
IXG075C
IXG075X
IXG075Y
IXG075Z
IXG100C
IXG100X
IXG100Y
IXG100Z
IXG135C
IXG135X
IXG135Y
IXG135Z
IXG165C

D1382

IXG165X
IXG165Y
IXG165Z
IXG235C
IXG235X
IXG235Y
IXG235Z
IXG305C
IXG305X
IXG305Y
IXG305Z
IXN060C
IXN060V
IXN060X
IXN060Y
IXN060Z
IXN065C
IXN065X
IXN065Y
IXN065Z
IXN075C
IXN075U
IXN075V
IXN075X
IXN075Y
IXN075Z
IXN100C
IXN100U
IXN100V
IXN100X
IXN100Y
IXN100Z
IXN135C
IXN135X
IXN135Y
IXN135Z
IXN165C
IXN165U
IXN165V
IXN165X
IXN165Y
IXN165Z
IXN235C
IXN235U
IXN235X

IXN235Y
IXN235Z
IXN305C
IXN305U
IXN305X
IXN305Y
IXN305Z
IXU060C
IXU060X
IXU060Y
IXU060Z
IXU065C
IXU065X
IXU065Y
IXU065Z
IXU075C
IXU075X
IXU075Y
IXU075Z
IXU100C
IXU100X
IXU100Y
IXU100Z
IXU135C
IXU135X
IXU135Y
IXU135Z
IXU165C
IXU165X
IXU165Y
IXU165Z
IXU235C
IXU235X
IXU235Y
IXU235Z
IXU305C
IXU305X
IXU305Y
IXU305Z
IXW060C
IXW060X
IXW060Y
IXW060Z
IXW065C
IXW065X

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11

Introduction

IXW065Y
IXW065Z
IXW075C
IXW075X
IXW075Y
IXW075Z
IXW100C
IXW100X
IXW100Y
IXW100Z
IXW135C
IXW135X
IXW135Y
IXW135Z
IXW165C
IXW165X
IXW165Y
IXW165Z
IXW235C
IXW235X
IXW235Y
IXW235Z
IXW305C
IXW305X
IXW305Y
IXW305Z
IXZ060C
IXZ060X
IXZ060Y
IXZ060Z
IXZ065C
IXZ065X
IXZ065Y
IXZ065Z
IXZ075C
IXZ075X
IXZ075Y
IXZ075Z
IXZ100C
IXZ100X
IXZ100Y
IXZ100Z
IXZ135C
IXZ135X
IXZ135Y

12

IXZ135Z
IXZ165C
IXZ165X
IXZ165Y
IXZ165Z
IXZ235C
IXZ235X
IXZ235Y
IXZ235Z
IXZ305C
IXZ305X
IXZ305Y
IXZ305Z
JHW065C
JHW065X
JHW065Y
JHW065Z
JHW075C
JHW075X
JHW075Y
JHW075Z
JHW100C
JHW100X
JHW100Y
JHW100Z
JHW135C
JHW135X
JHW135Y
JHW135Z
JHW150C
JHW150X
JHW150Y
JHW150Z
JHW165C
JHW165X
JHW165Y
JHW165Z
JHW185C
JHW185X
JHW185Y
JHW185Z
JHW235C
JHW235X
JHW235Y
JHW235Z

JHW305C
JHW305X
JHW305Y
JHW305Z
JHW400C
JHW400X
JHW400Y
JHW400Z
JXW060C
JXW060X
JXW060Y
JXW060Z
JXW065C
JXW065X
JXW065Y
JXW065Z
JXW075C
JXW075X
JXW075Y
JXW075Z
JXW100C
JXW100X
JXW100Y
JXW100Z
JXW135C
JXW135X
JXW135Y
JXW135Z
JXW165C
JXW165X
JXW165Y
JXW165Z
JXW235C
JXW235X
JXW235Y
JXW235Z
JXW305C
JXW305X
JXW305Y
JXW305Z
PHU065Y
PHU075Y
PHU100Y
PHU135Y
PHU150Y

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Introduction

PHU165Y
PHU185Y
PHU235Y
PHU305Y
PHU400Y
PXU060Y
PXU065Y
PXU075Y
PXU100Y
PXU135Y
PXU165Y
PXU235Y
PXU305Y
WD100_CYGNUS- STANDARD
WD100_CYGNUS-C0MM
WD100_CYGNUS-PREM
WD100_CYGNUS-PRO
WD135_CYGNUS-COMM
WD135_CYGNUS-PREM
WD135_CYGNUS-PRO
WD135_CYGNUS-STANDARD
WD150_CYGNUS-COMM
WD150_CYGNUS-PREM
WD150_CYGNUS-PRO
WD150_CYGNUS-STANDARD
WD165_CYGNUS-COMM
WD165_CYGNUS-PREM
WD165_CYGNUS-PRO
WD165_CYGNUS-STANDARD
WD185_CYGNUS-COMM
WD185_CYGNUS-PREM
WD185_CYGNUS-PRO
WD185_CYGNUS-STANDARD
WD235_CYGNUS-COMM
WD235_CYGNUS-PREM
WD235_CYGNUS-PRO
WD235_CYGNUS-STANDARD
WD305_CYGNUS-COMM
WD305_CYGNUS-PREM
WD305_CYGNUS-STANDARD
WD400_CYGNUS-COMM
WD400_CYGNUS-PREM
WD400_CYGNUS-PRO
WD400_CYGNUS-STANDARD
WD65_CYGNUS-COMM

D1382

WD65_CYGNUS-PREM
WD65_CYGNUS-PRO
WD65_CYGNUS-STANDARD
WD75_CYGNUS-COMM
WD75_CYGNUS-PREM
WD75_CYGNUS-PRO
WD75_CYGNUS-STANDARD
WHU065C
WHU075C
WHU100C
WHU135C
WHU150C
WHU165C
WHU185C
WHU235C
WHU305C
WHU400C
WXU060C
WXU065C
WXU075C
WXU100C
WXU135C
WXU165C
WXU235C
WXU305C
XN060U
YHG065C
YHG075C
YHG100C
YHG135C
YHG150C
YHG165C
YHG185C
YHG235C
YHG305C
YHG400C

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

13

Theory of Operation
Starting the Machine

Drain

The door lock will not allow a cycle to be started until

the door has been closed.

The drain system includes a normally open gravitytype drain. No pump is used. When the drain valve
opens, the perforated basket allows water to drain
from it.

Fill
The operator selects a cycle and starts the machine.
Water enters the machine through water valves that are
controlled by the microcomputer. As water fills the
basket, a column of air is trapped in a pressure bulb
and hose. The air pressure continues to increase as the
basket fills with water. When the desired water level is
reached, the microcomputer triggers the water valves
to turn off.

Supply

In the event of a power failure, the drain valve will

open automatically and the machine will drain.

Extract
A final high-speed extract step removes water from the
load, which maximizes drying efficiency.
The door lock system will not allow the door to be
opened until the cycle has finished.

The operator can either connect external liquid

supplies to the machine or fill the supply dispenser
with liquid or dry supplies. The supply dispenser's
nozzles flush the compartments with water at the
appropriate times throughout a cycle.

Wash
The basket includes ribs that lift the laundry from the
wash water. The laundry then tumbles back into the
bath.
1 variable-speed motor drives the baskets shaft with a
poly V-belt.

14

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting
WARNING
To reduce the risk of electrical shock, fire, explosion, serious injury or death:
Disconnect electrical power to the washer-extractor before servicing it.
Close the gas shut-off valve to the washer-extractor (when applicable) before servicing it.
Never start the washer-extractor with any guards/panels removed.
Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer-extractor is properly grounded.
W461R1

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

15

Troubleshooting

1. Close Door
The control displays CLOSE DOOR when a cycle has been started
or when the vend price has been satisfied.

ls the door
closed?

NO

Close the door.

YES

Is the JP1 plug

fully seated?

Firmly seat the JP1 plug.

YES

Is the SQ1 switch

activated by the door
lock mechanism?

NO

Check the door lock for mechanical failure.

Repair or replace the door lock as needed.

YES

Is there 3 Volts DC
between JP1-1 and JP1-4?

NO

Replace the AP3 door lock board.

If the problem persists, replace the
AP2 Cygnus display board.

YES

The door circuit is open.

Check the SQ1 wiring harness to make sure
it is intact. Repair or replace it as needed.

CFD2043S
CFD2043S

16

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

2. Error 7 Inverter Drive Communication Error

The control displays ERROR 007: INVERTER COMMUNICATION

ERROR which indicates that there isnt any communication
from the main board or that there isnt any communication
between the inverter drive and the main board AP1.

Is
the yellow
LED on the AP1
main board
on?

Is
the JP10
plug fully
seated?

No

Yes

Yes
Is
the JP9
plug fully
seated?
Yes

Is the
communication
cables connector fully
seated into the inverter
drive ?

Yes

No

Firmly seat the JP10 plug.

No

Firmly seat the JP10 plug.

Disconnect the JP10 plug. Make a connection between the

JP10-1 and JP10-2. If the yellow LED on the main board
AP2 lights up, check the plug for a bad connector. If the
yellow LED on the main board AP2 does not light up, replace
the main board AP2.

No

Firmly seat the communication cables connector into the inverter drive.

Check the communication cable. Even when the plug is fully

seated, bad contacts in the plug may occur. Replace the
cable as needed. If, after replacing the cable, the
communication problem still remains, execute the CLEAR
ALL procedure. If, after replacing the communication cable
and executing the CLEAR ALL procedure, the problem
remains, replace the main board AP1. If, after replacing the
the main board AP1, the problem continues, replace the
inverter drive.

CFD2064S

CFD2064S

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

17

Troubleshooting

3. ERROR 12 Tilt Switch Error

When a cycle is started, the tilt switch is activated.

Is the AP2 display

boards JP9 plug
fully seated?
Refer to Figure 1.

No

Firmly seat the JP9 plug.

Yes

Is the tilt switch

correctly aligned
within the tilt
frame? Refer to
Figure 2.

NOTE: When the machine is empty,

the tilt switch must be centered
horizontally and positioned 1/3 of
the distance from the bottom of the
tilt frames window.
No

Realign the tilt switch.

Yes

Is there 3 Volts DC
between the AP2
display boards
JP9-1 and JP9-2?
Refer to Figure 3.

Yes

No

Replace the AP2 display board.

The tilt switch circuit is open. Check the wiring harness and tilt
switch. Repair or replace the tilt switch or harness as needed.
CFD2044S
CFD2044S

18

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

3. ERROR 12 Tilt Switch Error

AP2
CYGNUS
PREMIUM
DISPLAY
BOARD

JP3

JP2
AP3
CYGNUS DOOR
LOCK BOARD
JP1

JP2

JP3

JP5

1 2

1 2 3

1 2 3

RED
WHT
BLK

JP7

YEL
WHT
BLK

1
2
3
4
5
6

BLK
BLK

RED
GRY
VLT
BLK

JP6

JP9
1 2

CFD2045S

Figure 1

CFD2046S

Figure 2

SQ4

TILT
COMMON

JP9 - 1

WHT / ORG

JP9 - 2

WHT / ORG

FRAME
BALANCE
SWITCH

X MODELS
CFD2047S

Figure 3

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

19

Troubleshooting

4. ERROR 22 Door Lock Error

The door cannot be locked or unlocked.

Is the door
handle fully
engaged?

No

Fully engage the door handle.

Yes

Is the door
lock solenoid
ac"vated?

Check the coil for an open

circuit. Measure the Ohm
values on the solenoids
connector. Are the Ohm
measurements as follows?

No

No

Replace the solenoid.

Bl/red= to unlock= 24
Bl/white= to lock= 30

Yes

Yes
Is the solenoid blocked by
mechanical failure of the
door lock?

No

Refer to the Capacitor

Test sec"on.

Yes

Repair or replace the door lock.

Is there 3 Volts
DC between
JP1-2 and
JP1-3?

No

Replace the AP3 door lock board.

If the problem remains, replace the display board and, if
necessary, the main board.

Yes

The door circuit is open. Repair it.

Check the wiring harness.
Check the SQ2 microswitch to make sure
it is func"oning properly. Replace it if
necessary.
CFD2048S
CFD2048S

20

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

Capacitor Test
To lock or unlock the door lock, a pulse of 50 Volts
DC is needed to activate the solenoid. The pulse is
provided by a capacitor on the AP3 door lock board.
The capacitor can be discharged by pressing a small
button that makes an LED turn on and off. The small
button can also be used to test if the capacitor is
charging or not.
IMPORTANT: Discharging the capacitor is
recommended whenever replacing the AP3 door
lock board.

Capacitor Test Procedure

1. Disconnect power from the machine.
2. Press the small button on the AP3 board.
If the LED lights brightly, the capacitor is
charged.
If the LED doesnt light or lights weakly, the
capacitor is not charged.
3. If the capacitor does not charge, replace the AP3
board.
4. After the AP3 board has been replaced, re-run the
capacitor test procedure. If the capacitor does not
charge, replace the display board.

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

21

Troubleshooting

5. ERROR 54 Fill Error (Page 1 of 2)

The programmed water level was not reached.

Is the
water
turned on?

No

Turn the water on.

Is there 220 Volts AC

power supply on the
selected water inlet
valve? Refer to the
Water Inlet Valve
Voltage Test section.

No

Inspect the
wiring harness.
Repair or
replace it as
needed.

Yes

Are the water

inlet valves
screens free of
debris?

No

Clean the water

inlet valves
screens.
Does the water
inlet valve open
when 220 Volts
is supplied to it?

Yes

Is the water
pressure
sufficient?

No

Refer to the
Water Pressure
Troubleshooting
section.

Yes

Is the JP3
plug on the
AP1 mainboard fully
engaged?

No

No

Replace the
water inlet
valve.

Go to Error 54
Fill Error
(Page 2 of 2)

Fully engage the

JP3 plug. Refer to
Figure 4.

Yes

CFD2049S
CFD2049S

22

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

5. ERROR 54 Fill Error (Page 2 of 2)

Go to Error 54
Fill Error
(Page 1 of 2)

Is the drain
valve
activated?

Is
the J7 plug
on the AP1 mainboard
fully engaged?
Refer to Figure 4.

No

Yes

No

Fully engage the

JP7 plug.

No

Firmly engage
the J13 plug.

Yes

Is the drain
valve closed
completely?

No

Check the
drain
valve for
debris.

Is the J13 plug

fully engaged?
Refer to Figure
4.

Yes
Check the level hose.
Refer to the Water Level
Switch Troubleshooting
section.

Yes

Is
there 220 Volts
AC between JP7-1
and JP7-2 on the
AP1 mainboard?

No

Check the AP1 mainboards fuse

and replace it as needed. Replace
the AP1 mainboard as needed.

Yes

Is there 220 Volts

AC between the
drain valve
connectors? Refer
to Figure 7.

No

Check the fuse that is

connected to the drain
valve and replace it if
necessary.
If the fuse is intact,
inspect the wiring
harness and repair or
replace it as needed.

Yes
Replace the drain valve coil. If necessary,
replace the complete drain valve.
CFD2050S
CFD2050S

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

23

Troubleshooting

5. ERROR 54 Fill Error

HOSE TO
WASH TUB
SEE
HEAT
OPTION
DIAGRAM

BLK/RED
GRY/WHT

J13
11
22

J11
1
2
3

F1

WHT/BLK
GRY/WHT

3
2 JP7
1

BLK/RED
WHT/BLK

GRN/YEL

SEE
HEAT
OPTION
DIAGRAM
AND/OR
EXTERNAL
SUPPLY
DIAGRAM

CHASSIS

J10
1
2
3

GRY
VLT
GRY/WHT
VLT/WHT

1 2 3
JP5

1 2 3
JP2

6
5
4
JP10
3
2
1

YEL/BLK
RED/BLK
RED/GRN
WHT/RED

2
JP14 1

RED
BRN

JP9

ANALOG
WATER
PRESSURE
SENSOR

13
12
11
10
9
8
7 JP3
6
5
4
3
2
1 JP11
1 2

VLT
WHT/BLU
BLU
ORG
WHT/RED
RED
GRY/WHT
GRY/WHT
GRY/WHT

BLK/RED
GRY/WHT

BLU
BRN
BLK

HOSE TO SP1a
LOW LEVEL
PRESSURE SWITCH
ON STEAM AND
ELECTRIC HEAT

BRN
WHT
GRN

JP7 Plug

AP1
CYGNUS
MAIN
BOARD

VLT/WHT

GRN/YEL

GRY

J13 Plug

JP3 Plug
CFD2055S

CFD2055S

Figure 4

OPTIONAL
JP4

VLT/WHT
DOOR

JP-3 WHT

DRIVE FAN
JP9

CABLE

ROTATION
SENSOR

TEMPERATURE
SENSOR

RS

ST1

JP3-13

VLT

JP3-12

WHT/BLU

YV5
HOT SUPPLY 2

JP3-11

BLU

YV4
HOT SUPPLY 1

JP3-10

ORG

YV3
HOT SUPPLY 3

JP3-9

WHT/RED

YV2
HOT SUPPLY 2

JP3-8

RED

YV1
HOT SUPPLY 1

JP3-7

GRY/WHT

Y7
BLU

JP2-1

BRN

JP2-2

BLK

JP2-3

COMMON
+ 24 \ DC
SIGNAL

Y7
Y7
Y7
Y7

BRN

JP5-1

WHT

JP5-2

GRN

JP5-3

COMMON

Y7

+ 24 \ DC

YV6
HOT SUPPLY 3

JP3-1

SIGNAL

JP3-2
SEE
NETWORK

JP5
JP3-3

CFD2056S
CFD2056S

Figure 5

24

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

Water Inlet Valve Voltage Test

If voltage (220 Volts) is not present on the inlet

valve, measure the voltage on the main boards
JP3 plug. Refer to Figure 5. If voltage is present
on the main board but not on the inlet valve,
check the wiring between the main board and
inlet valve. Repair/replace the wiring as needed.

If an inlet valve does not activate, measure the inlet

valves voltage. Refer to Figure 6.
If voltage (220 Volts) is present on the inlet
valve, examine the valve to see if it is damaged
or blocked. Repair/replace the valve or remove
the blockage as needed.

VLT
GRY/WHT

RS
ROTATION
SENSOR

YV

YV6
COLD SUPPLY 3
YV5
COLD
SUPPLY 2

YV5

YV
4

YV4
COLD SUPPLY 1

WHT/BLU
GRY/WHT
GRY/WHT

TEMPERATURE
SENSOR

BLU
GRY/WHT
GRY/WHT
ORG
GRY/WHT
GRY/WHT
YV

YV3
HOT SUPPLY 3
YV2
HOT
SUPPLY 2

YV2

YV

YV1
HOT SUPPLY 1

WHT/RED
GRY/WHT
GRY/WHT

RED
GRY/WHT
GRY/WHT

BLK/RED
GRY/WHT

J13
11
22

BLK/RED
GRY/WHT

GRN/YEL
CHASSIS

CFD2057S

Figure 6

SEE
J1
VOLTAGE 1
OPTION
DIAGRAM 2

BLK/RED

M3
CHAIN VALVE

GRN/YEL

N 60Hz

GRY/WHT

50Hz

GRY/WHT

GRY
GRY/WHT

CFD2058S

Figure 7

D1382

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25

Troubleshooting

Water Level Switch Troubleshooting

As the basket is filling with water, if the water level
display does not increase, either the water level switch
is damaged or the water level hose is blocked or
damaged.
To test the water level switch, gently blow into the
water level switch hose. If the water level display
increases, the water level switch is functioning
properly.
NOTE: Never insert compressed air into the water
level switch hose.
If the water level switch is not functioning
properly, recalibrate the water level sensor. If,
after recalibrating the water level sensor, the
water level switch is still not functioning
properly, replace the AP1 mainboard.
If the water level switch is functioning
properly, examine the water level switch hose to
see if it is damaged or blocked. Repair/replace
the hose or remove the blockage as needed. Also,
clean the pressure switch cap. Refer to Figure 8.

CFD2059S

Figure 8

26

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

Water Pressure Troubleshooting

When the water pressure is low, the machine will need
more time to fill. This may cause the Error 54. To
correct low water pressure, first examine the incoming
water pressure. If the incoming water pressure is low
and it cannot be increased, you can lower the water
inlet flow setting using the Cygnus Assist Software.
When the water inlet flow setting is decreased, the fill
time will automatically be adjusted.

Adjusting the Water Inlet Valve Flow Setting Using the Cygnus
Assist Software

1. Open the Cygnus Assist Software.

2. Connect the PC to the machine using an infrared
cable.
3. Read the machines data. Refer to Figure 9.

CFD2051S

Figure 9

4. Under the Machine menu, click Setup. Refer to Figure 10.

CFD2052S

Figure 10

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

27

Troubleshooting

5. From the Machine Setup menu, click Water supply. Refer to Figure 11.

CFD2053S

Figure 11

6. Change the water inlet valve flow value. Refer to Figure 12.

CHM1444R

Figure 12

7. Click the OK button. Refer to Figure 12.

28

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

8. Write the wash data to the machine. Refer to Figure 13.

CFD2051S

Figure 13

D1382

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

29

Troubleshooting

6. ERROR 59 Door Unlocks or Opens While a Cycle is in Progress

The machines door unlocks or opens while a cycle is in progress.

Is SQ1
activated by the door lock mechanism?
Refer to Figure 14.

No

Check the door lock for mechanical failure. Repair/replace the door
lock as needed.

Yes

Is there
0 Volts DC between
JP1-1and JP1-4 on the
AP3 Cygnus door lock board?
Refer to Figure 15.

The door circuit is open. Check the wiring harness.

No

Check the SQ1. Refer to Figure 14.

Repair the circuit and/or replace the SQ1 as needed.

Yes

Is SQ2 activated
by the door lock mechanism?
Refer to Figure 14.

No

Check door lock for mechanical failure. Repair/replace the door lock
as needed.

Yes

Is there
0 Volts DC between
JP1-2 and JP1-3 on the
AP3 Cygnus door lock board?
Refer to Figure 15.

The door circuit is open.

No

Check the wiring harness. Check the SQ2. Refer to Figure 14.
Repair the circuit and/or replace the SQ2 as needed.

Yes

If the problem persists, replace the AP2

Cygnus display board and/or the AP3
Cygnus door lock board as needed.

CFD2063S

30

Copyright, Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT

D1382

Troubleshooting

6. ERROR 59 Door Opens While a Cycle is in Progress

SQ1

RED/BLK
RED/BLK

SQ1
DOOR CLOSED
SWITCH

YA1
DOOR
LOCK/UNLOCK
SOLENOID

SQ3
DOOR
LOCK
SWITCH

SQ1

ORG/BLK
ORG/BLK

SQ2
DOOR CLOSED
SWITCH

YEL/ORG
BLK/ORG

SQ4
DOOR CLOSED
REED SWITCH
(MAGNETIC)

SQ2

YA1
A B C

RED
WHT
BLK

J13
11
22

SQ2

BLK
BLK

SQ3

YEL/ORG
YEL/ORG

CFD2060S
CFD2060S

Figure 14
JP5

AP2 CYGNUS
DISPLAY BOARD

JP2
AP3
CYGNUS DOOR
LOCK BOARD
JP1

BLK

RED

WHT

RED/BLK

ORG/BLK

RED/BLK

ORG/BLK

1 2 3 4 5 6 7

CFD2061S

Figure 15

D1382

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31