Beruflich Dokumente
Kultur Dokumente
Thank you and wishing you all the best for your forthcoming exams.
Your score: 32% (91 points out of 280)
Question #1 (1 point)
Product life cycles for many products are ________, forcing companies to not only
become ________ in design but also to communicate changes and needs to
suppliers and distributors.
Your answer:
growing rapidly, less flexible Wrong Incorrect
Correct answer:
shrinking rapidly, more flexible
Question #2 (1 point)
All portions of the material production from __________ to ___________ are
considered to be a linked chain under the supply chain concept.
Your answer:
raw material, final customer Wrong Correct
Question #3 (1 point)
To get the most profit, a company should:
Your answer:
Provide the lowest inventory investment Wrong Correct
Question #4 (1 point)
Finance must keep investment and costs low. This can be done by:
Your answer:
Increasing inventory so inventory investment is at a maximum Wrong Incorrect
Correct answer:
Decreasing the number of plants and warehouses
Question #5 (1 point)
Today the concepts of ______ manufacturing stress the need to supply customers
with what they want when they want it and to keep inventories at a _______.
Your answer:
Six Sigma, maximum Wrong Incorrect
Correct answer:
TQM, maximum
Question #6 (1 point)
The concept of having ____ department(s) responsible for the flow of materials,
from supplier through production to consumer, is relatively new.
Your answer:
functional Wrong Incorrect
Correct answer:
one
Question #7 (1 point)
Materials management is also called:
Your answer:
Both of the above Wrong Correct
Question #8 (1 point)
Materials management is a coordinating function responsible for planning and
controlling materials flow. Its objective(s) is/are:
Your answer:
Maximize the use of the firm's resources Wrong Incorrect
Correct answer:
Both of the above
Question #9 (1 point)
_______ and ______ are costs that increase or decrease with the quantity sold.
Your answer:
Indirect labor, indirect material Wrong Incorrect
Correct answer:
Direct labor, direct material
Question #10 (1 point)
Inventory not only makes up a portion of the cost of goods sold but has to be
purchased at the beginning of production to be processed into finished goods.
This type of inventory is called _____________.
Your answer:
none of the above Wrong Incorrect
Correct answer:
work-in-process
Question #11 (1 point)
The wealth of a country is measured by its gross national productthe output of
goods and services produced by the nation in a given time.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #12 (1 point)
There are few stages between the extraction of resource material and the final
consumer product in manufacturing.
Your answer:
False Wrong Correct
Question #13 (1 point)
Manufacturing companies face competition from throughout the world. They may
find foreign competition selling in their markets even though they themselves
may not be selling in foreign markets.
Your answer:
True Wrong Correct
Question #14 (1 point)
Worldwide communications are slow, ineffective, and often expensive.
Your answer:
False Wrong Correct
Question #15 (1 point)
Competitive characteristics persuade a company's customers to choose its
products or services and are termed "order qualifiers."
Your answer:
False Wrong Correct
Question #16 (1 point)
From the supplier's perspective, delivery lead time is the time from receipt of an
order to the delivery of the product
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #17 (1 point)
Raw materials flow into a manufacturing company from a physical supply
system, are processed by the physical distribution system, and finally finished
goods are distributed by manufacturing to end consumers.
Your answer:
False Wrong Correct
Question #18 (1 point)
In the past, many company managers placed most of their attention on the
issues that were internal to their companies
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #19 (1 point)
To manage a supply chain, one must not only understand the network of
suppliers and customers along the chain but must also try to efficiently plan
material and information flows along each chain to minimize cost efficiency,
effectiveness, delivery, and flexibility.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #20 (1 point)
Production must keep its operating costs as low as possible
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #21 (1 point)
Capacity is related to what products are needed, how many are needed, and
when they are needed.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #22 (1 point)
In the long and short run, manufacturing must devise plans to balance the
demands of the marketplace with its resources and capacity
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #23 (1 point)
The production plan is a statement of the major goals and objectives that the
company expects to achieve over the next two to ten years or more
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #24 (1 point)
The development of the strategic business plan is the responsibility of marketing
Your answer:
False Wrong Correct
Question #25 (1 point)
While the strategic business plan is updated annually, sales and operations
planning is a dynamic process in which the company plans are updated on a
regular basis, at least monthly
Your answer:
True Wrong Correct
Question #26 (1 point)
The strategic business plan incorporates the plans of marketing, finance, and
production
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #27 (1 point)
ERP is similar to the MRP II system except it does not dwell on manufacturing but
includes the whole enterprise in planning
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #28 (1 point)
Manufacturing is concerned more with the demand for the product than with the
demand for the specific kinds of capacity needed to make the products.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #29 (1 point)
The disadvantage of the chase strategy is that inventories can be kept to a
minimum
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #30 (1 point)
In a make-to-order environment, products are made and put into inventory
before an order is received from a customer
Your answer:
False Wrong Correct
Question #31 (1 point)
A good planning system must consider:
Your answer:
What does it take to make it? Wrong Incorrect
Correct answer:
All of the above
Question #32 (1 point)
_______ is the capability of manufacturing to produce goods and services.
Your answer:
Planning Wrong Incorrect
Correct answer:
Capacity
Question #33 (1 point)
________ is responsible for analyzing the marketplace and deciding the firm's
response, the markets to be served, the products supplied, and desired levels of
customer service.
Your answer:
Finance Wrong Incorrect
Correct answer:
Marketing
Question #34 (1 point)
______ must satisfy the demands of the marketplace. It does so by using plants,
machinery, equipment, labor, and materials as efficiently as possible.
Your answer:
Production Wrong Correct
Question #35 (1 point)
The _____________________ is a plan for the production of individual end items.
Your answer:
MRP II Wrong Incorrect
Correct answer:
MPS
Question #36 (1 point)
Purchasing and ___________ represent the implementation and control phase of
the production planning and control system.
Your answer:
material requirements planning (MRP) Wrong Incorrect
Correct answer:
production activity control (PAC)
Question #37 (1 point)
A _________ strategy means producing the amounts demanded at any given time.
Your answer:
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #43 (1 point)
Once the preliminary master production schedules are made, they must be
checked against the available capacity.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #44 (1 point)
Rough-cut capacity planning checks whether critical resources are available to
support the preliminary master production schedule.
Your answer:
True Wrong Correct
Question #45 (1 point)
If available capacity is less than the required capacity, the MRP is workable.
Your answer:
True Wrong Correct
Question #46 (1 point)
The MPS should represent as efficiently as possible what manufacturing will
make.
Your answer:
True Wrong Correct
Question #47 (1 point)
Televisions and other consumer products are examples of items assembled in a
make-to-order environment.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #48 (1 point)
The MPS is a plan for specific end items or "buildable" components that
manufacturing expects to make over some time in the future.
Your answer:
True Wrong Correct
Question #49 (1 point)
In a make-to-order environment, customer orders are satisfied from inventory.
Your answer:
False Wrong Correct
Question #50 (1 point)
Changes that are near in the planning horizon can be made with little or no cost
or disruption to manufacturing.
Your answer:
False Wrong Correct
Question #51 (1 point)
The MRP forms a vital link between sales and production as follows:
Your answer:
The MRP makes possible valid order promises. Wrong Incorrect
Correct answer:
All of the above
Question #52 (1 point)
The information needed to develop an MPR includes:
Your answer:
Actual orders received from customers and for stock replenishments. Wrong
Incorrect
Correct answer:
All of the above
Question #53 (1 point)
A schedule is satisfactory when:
Your answer:
Capacity is greater than the production plan Wrong Incorrect
Correct answer:
Capacity is consistent with the production plan
Question #54 (1 point)
Correct answer:
make-to-order
Question #60 (1 point)
In the __________________ environment, many end items can be made from
combinations of basic components and subassemblies.
Your answer:
make-to-order Wrong Incorrect
Correct answer:
assembly-to-order
Question #61 (1 point)
Independent demand is not related to the demand for any other product.
Your answer:
False Wrong Correct
Question #62 (1 point)
Master production schedule items are dependent demand items.
Your answer:
False Wrong Correct
Question #63 (1 point)
Materials requirement planning has two major objectives: determine
requirements and keep priorities current.
Your answer:
True Wrong Correct
Question #64 (1 point)
The material requirements plan drives the master production schedule.
Your answer:
False Wrong Correct
Question #65 (1 point)
A major input to the MRP system is inventory.
Your answer:
True Wrong Correct
Question #66 (1 point)
Service parts are replacement parts needed to repair a broken component and
are determined from the bill of material.
Your answer:
True Wrong Correct
Question #67 (1 point)
The purpose of material requirements planning is to determine the components
needed, quantities, and due dates so items in the master production schedule
are made on time.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #68 (1 point)
Open orders are orders placed on manufacturing or on a vendor and represent a
commitment to make or buy.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #69 (1 point)
The process of collecting the gross requirements and netting can be simplified by
using low-level codes.
Your answer:
True Wrong Correct
Question #70 (1 point)
Scrap is usually stated as a scrap allowance, such as 10% scrap.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #71 (1 point)
The sides, ends, legs, and tops of tables are ________ demand items.
Your answer:
forecast Wrong Incorrect
Correct answer:
dependent
Question #72 (1 point)
Since _______ demand is not related to the demand for any other assemblies or
products, it must be ___________.
Your answer:
independent, forecast Wrong Incorrect
Correct answer:
independent, calculated
Question #73 (1 point)
All major inputs to the MRP system include:
Your answer:
Master production schedule, inventory records, and bills of material Wrong
Incorrect
Correct answer:
Master production schedule and bill of material
Question #74 (1 point)
The ___________ is a statement of which end items are to be produced, their
quantity, and the dates they are to be completed.
Your answer:
inventory record Wrong Incorrect
Correct answer:
MPS
Question #75 (1 point)
The bill of materials shows all the parts required to make __________.
Your answer:
the MPR Wrong Incorrect
Correct answer:
one item
Question #76 (1 point)
A _________ is used when companies usually make more than one product and
the same components are often used in several products.
Your answer:
product tree Wrong Incorrect
Correct answer:
multiple bill
Question #77 (1 point)
A(n) _____________ lists all the parts needed to make one complete assembly.
Your answer:
indented bill Wrong Incorrect
Correct answer:
summarized parts list
Question #78 (1 point)
___________ is the process of multiplying the requirements by the usage quantity
and recording the appropriate requirements throughout the product tree.
Your answer:
Offsetting Wrong Incorrect
Correct answer:
Exploding
Question #79 (1 point)
_______________ means that authorization is given to purchasing to buy the
necessary material or to manufacturing to make the component.
Your answer:
Scheduled receipts Wrong Incorrect
Correct answer:
Releasing an order
Question #80 (1 point)
____________ are orders placed on manufacturing or on a vendor and represent a
commitment to make or buy.
Your answer:
Releasing orders Wrong Incorrect
Correct answer:
Scheduled receipts
Question #81 (1 point)
Capacity is the amount of work that can be done in a specified time period.
Your answer:
True Wrong Correct
Your answer:
utilization, undercapacity Wrong Incorrect
Correct answer:
overcapacity, undercapacity
Question #99 (1 point)
In the _________ run, capacity ________ be adjusted.
Your answer:
short, cannot Wrong Incorrect
Correct answer:
short, can
Question #100 (1 point)
If the workload in a manufacturing plan cannot be changed, an alternative is to:
Your answer:
Schedule overtime Wrong Incorrect
Correct answer:
All of the above All of the above All of the above
Question #101 (1 point)
Production activity control (PAC) is responsible for executing the master
production schedule and the materials requirements plan.
Your answer:
True Wrong Correct
Question #102 (1 point)
Flow manufacturing is characterized by many variations in product design,
process requirements, and other quantities.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #103 (1 point)
Intermittent manufacturing usually involves the creation of one or a small
number of units.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #104 (1 point)
Infinite loading assumes there is a defined limit to available capacity to any
work-station.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #105 (1 point)
In intermittent manufacturing, it is almost impossible to balance the available
capacities of the various workstations with the demand for their capacity.
Your answer:
True Wrong Correct
Question #106 (1 point)
Orders that have tooling, material, and capacity have a good chance of being
completed on time and can be released to the shop floor.
Your answer:
True Wrong Correct
Question #107 (1 point)
Production activity control must balance the flow of work to and from different
work centers. This is to ensure that queue, work-in-process, and lead time are
controlled.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #108 (1 point)
Production reporting provides feedback of what is actually happening on the
plant floor.
Your answer:
False Wrong Incorrect
Correct answer:
True
Your answer:
Automobiles Wrong Incorrect
Correct answer:
Large shipbuilding
Question #115 (1 point)
The __________________ contains a list of the single-level components and
quantities needed to assemble a parent item.
Your answer:
item master file Wrong Incorrect
Correct answer:
product structure file (bill of material file)
Question #116 (1 point)
The _________________ collects all of the relevant data on a work center.
Your answer:
item master file Wrong Incorrect
Correct answer:
work center master file
Question #117 (1 point)
Each active manufacturing order has a record in the _____________________.
Your answer:
item master file Wrong Incorrect
Correct answer:
shop order master file
Question #118 (1 point)
_________ is the amount of time the job is waiting at a work center before an
operation begins.
Your answer:
Wait time Wrong Incorrect
Correct answer:
Queue time
Question #119 (1 point)
The transit time between work centers is ____________.
Your answer:
Buyer specifications describe in detail the exact configuration of the parts and
the assembly.
Your answer:
False Wrong Correct
Question #126 (1 point)
The objective of purchasing is to get all the right things together: quality,
quantity, delivery and price.
Your answer:
True Wrong Correct
Question #127 (1 point)
The ranking method for finding a supplier is an attempt to quantify those things
that are not quantified by nature and attempts to put figures on subjective
judgment.
Your answer:
True Wrong Correct
Question #128 (1 point)
Variable costs are costs incurred regardless of the volume of sales.
Your answer:
False Wrong Correct
Question #129 (1 point)
Price negotiation occurs when a buyer compares the price of a product from
various suppliers and simply chooses the lowest price.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #130 (1 point)
As computers and software, such as ERP, have become more powerful and
effective, information flows have become more challenging and it has become
more difficult to handle large amounts of data.
Your answer:
False Wrong Correct
Question #131 (1 point)
On average, manufacturing firms spend about ________ of their sales dollars on
the purchase of raw materials, components, and supplies.
Your answer:
30% Wrong Incorrect
Correct answer:
50%
Question #132 (1 point)
The objectives of purchasing include:
Your answer:
Ensuring the best possible service and prompt delivery by the supplier Wrong
Correct
Question #133 (1 point)
A ________________ is a legal offer to purchase.
Your answer:
supplier's invoice Wrong Incorrect
Correct answer:
purchase order
Question #134 (1 point)
When the supplier's invoice is received, the following should agree:
Your answer:
The receiving report, the quotation, and the material specification Wrong
Incorrect
Correct answer:
The purchase order, the receiving report, and the invoice
Question #135 (1 point)
In purchasing an item or service from a supplier, which factor is not included
when specifications are being developed?
Your answer:
Price requirements Wrong Incorrect
Correct answer:
Delivery requirement
Question #136 (1 point)
________ is the systematic use of techniques that identify a required function,
establish a value for that function, and finally provide the function at the lowest
overall cost.
Your answer:
Your answer:
False Wrong Correct
Question #143 (1 point)
Inventory is managed not only at the aggregate level but also at the item level.
Your answer:
false Wrong Incorrect
Correct answer:
True
Question #144 (1 point)
If supply met demand exactly, there would still be a need for inventory
Your answer:
False Wrong Correct
Question #145 (1 point)
Fluctuation inventories exist because of the time needed to move goods from
one location to another such as from a plant to a distribution center or a
customer.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #146 (1 point)
MROs are items used to support general operations and maintenance but that do
not directly become part of a product.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #147 (1 point)
Carrying costs are costs associated with placing an order with either the factory
or a supplier.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #148 (1 point)
The annual cost of ordering depends on the number of orders placed in a year.
This can be reduced by ordering more at one time, resulting in fewer orders but
driving up the inventory level and the annual cost of carrying inventory.
Your answer:
True Wrong Correct
Question #149 (1 point)
The income statement shows assets, liabilities, and owner's equity.
Your answer:
False Wrong Correct
Question #150 (1 point)
When inventory is purchased as raw material, it is recorded as a liability.
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #151 (1 point)
Financially, inventories are very important to manufacturing companies and
represent ____________ of total assets on the balance sheet.
Your answer:
20% to 60% Wrong Correct
Question #152 (1 point)
__________ are purchased items received that have not entered the production
process. They include purchased materials, component parts, and
subassemblies.
Your answer:
MRO supplies Wrong Incorrect
Correct answer:
Raw materials
Question #153 (1 point)
___________ include hand tools, spare parts, lubricants, and cleaning supplies
Your answer:
Work-in-process Wrong Incorrect
Correct answer:
MRO supplies
Question #154 (1 point)
Inventory serves as a buffer between:
Your answer:
Supply and demand Wrong Incorrect
Correct answer:
All of the above
Question #155 (1 point)
__________ inventory is held to cover random unpredictable changes in supply
and demand or lead time.
Your answer:
Fluctuation Wrong Correct
Question #156 (1 point)
_______is a measure of customer service.
Your answer:
Percentage of line items shipped on schedule Wrong Incorrect
Correct answer:
All of the above
Question #157 (1 point)
Storing inventory requires ___________________ and as inventory increases, so do
these costs.
Your answer:
space and workers Wrong Incorrect
Correct answer:
space, workers, and equipment
Question #158 (1 point)
Liabilities are obligations or amounts owed by a company and include:
Your answer:
All of the above Wrong Correct
Question #159 (1 point)
The risks in carrying inventory are:
Your answer:
Correct answer:
True
Question #171 (1 point)
The objectives of inventory management are:
Your answer:
To reduce the sum of all costs involved Wrong Incorrect
Correct answer:
Both of the above
Question #172 (1 point)
Two white shirts in the same inventory but of different sizes or styles would be
__________ SKU(s).
Your answer:
five Wrong Incorrect
Correct answer:
two
Question #173 (1 point)
A lot or batch is:
Your answer:
A quantity sharing the same production specifications Wrong Incorrect
Correct answer:
All of the above
Question #174 (1 point)
____________ rules specify the number of units to be ordered each time an order is
placed for an individual item or SKU.
Your answer:
Stock-keeping unit Wrong Incorrect
Correct answer:
Fixed-order quantity
Question #175 (1 point)
An assumption of EOQ is:
Your answer:
Demand is unknown. Wrong Incorrect
Correct answer:
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #182 (1 point)
In industry there are many inventories that involve a large investment and have
high stockout costs. Controlling these inventories requires effective reorder
systems.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #183 (1 point)
When the quantity of an item on hand in inventory falls to a predetermined level,
called an order point, an order is placed.
Your answer:
True Wrong Correct
Question #184 (1 point)
The order point is determined by the maximum demand during the lead time
Your answer:
True Wrong Incorrect
Correct answer:
False
Question #185 (1 point)
Safety stock is a calculated extra amount of stock carried and is generally used
to protect against quantity uncertainty.
Your answer:
False Wrong Incorrect
Correct answer:
True
Question #186 (1 point)
The normal distribution has few values clustered near a central point with
progressively more results occurring away from the center.
Your answer:
Correct answer:
All of the above
Question #192 (1 point)
Systems used to determine when to order are:
Your answer:
Order point system and periodic review system Wrong Incorrect
Correct answer:
Order point system, periodic review system, and MRP
Question #193 (1 point)
For a particular item, the average demand is 100 units a week and the lead time
if four weeks. If an order is placed when there are _________ units on hand, on
average, there will be enough stock on hand to last until the new stock arrives.
Your answer:
100 Wrong Incorrect
Correct answer:
400
Question #194 (1 point)
Why is demand during lead time important?
Your answer:
If demand is greater than expected, there could be a stockout. Wrong Incorrect
Correct answer:
Both of the above
Question #195 (1 point)
The average inventory for a period is equal to:
Your answer:
Opening inventory plus ending inventory divided by 2 Wrong Correct
Question #196 (1 point)
The safety stock required depends on:
Your answer:
Frequency of reorder Wrong Incorrect
Correct answer:
All of the above
Question #197 (1 point)
Your answer:
No Wrong Correct
Question #226 (1 point)
You're in a restaurant and a thin soup is served in a cup with no handles. To eat it
you should:
Your answer:
eat half of it with a spoon and drink the remainder Wrong Incorrect
Correct answer:
use the spoon provided
Question #227 (1 point)
You're at a dinner and champagne is served with the dessert. You simply can't
drink champagne yet know the host will be offering a toast. Do you:
Your answer:
ask the waiter to pour water into your champagne glass instead Wrong Incorrect
Correct answer:
say nothing and allow the champagne to be poured
Question #228 (1 point)
You're at a table in a restaurant for a business dinner. Midway through the meal,
you're called to the telephone. What do you do with your napkin?
Your answer:
Fold and place it to the left of your plate Wrong Incorrect
Correct answer:
Leave it on your chair
Question #229 (1 point)
You're hosting a dinner party at a restaurant. Included are two other couples, and
your most valuable client and his wife. You instruct the waiter to:
Your answer:
serve your spouse first Wrong Incorrect
Correct answer:
Both (b) & (c) above
Question #230 (1 point)
You're invited to a reception and the invitation states "7:00 to 9:00 PM." You
should arrive:
Your answer:
You're scheduled to meet a business associate for working lunch and you arrive a
few minutes early to find a suitable table. 30 minutes later your associate still
hasn't arrived. Do you:
Your answer:
order your lunch and eat? Wrong Correct
Question #237 (1 point)
You've forgotten a lunch with a business associate. You feel terrible and know
he's furious. Do you:
Your answer:
write a letter of apology? Wrong Incorrect
Correct answer:
call and set up another appointment after apologizing?
Question #238 (1 point)
You approach a revolving door with your client. Who goes through first?
Your answer:
Your Guest Wrong Incorrect
Correct answer:
Depends
Question #239 (1 point)
Is this an appropriate introduction: Mr. Client Jones, I would like to introduce to
you, Mrs. Boss Smith?
Your answer:
Yes Wrong Correct
Question #240 (1 point)
What is considered comfortable personal and business conversation space
when standing and talking with your North American client?
Your answer:
1 foot Wrong Incorrect
Correct answer:
3 to 4 feet
Question #241 (1 point)
At lunch with your best client, you bite into a piece of meat that is tough and
very difficult to chew, you:
Your answer:
Pretend to wipe your mouth and deposit into your napkin Wrong Incorrect
Correct answer:
Use two fingers or your fork to remove it and place it on the edge of your plate
underneath a piece of parsley.
Question #242 (1 point)
When you sit down to a hosted business dinner table set for 10, it is correct to
start eating when:
Your answer:
Most of the guests are seated Wrong Incorrect
Correct answer:
The host picks up his or her napkin
Question #243 (1 point)
You are dining with an important client. You accidentally drop your fork on the
floor. What do you do?
Your answer:
Pick it up, wipe it off, and use it. Wrong Incorrect
Correct answer:
Leave it on the floor and ask the server to bring you another one.
Question #244 (1 point)
A woman's handbag, if it's small, may be placed on:
Your answer:
A desk. Wrong Incorrect
Correct answer:
None of the above
Question #245 (1 point)
May I send an E-mail as a thank-you after a business dinner?
Your answer:
Yes Wrong Correct
Question #246 (1 point)
When your client is late for lunch, how long should you wait before calling and
how long before leaving the restaurant?
Your answer:
Call after 15 minutes, leave after 30 minutes Wrong Correct
Your answer:
Making sure you have good attendance and participation. Wrong Incorrect
Correct answer:
Creating tasks and accomplishing the agenda in the allotted time.
Question #257 (1 point)
When giving a compliment, its best to:
Your answer:
Compliment specific behaviours regarding work, avoid personal compliments
Wrong Correct
Question #258 (1 point)
Regarding criticism in the workplace, remember to:
Your answer:
Give criticism privately so it wont embarrass anyone. Wrong Incorrect
Correct answer:
Offer a patient critique and never criticize anyone.
Question #259 (1 point)
Humour in the workplace is:
Your answer:
A great way to occasionally break the stress during a business day. Wrong
Incorrect
Correct answer:
All of the above.
Question #260 (1 point)
Anger is a complex emotion that occasionally surfaces in the workplace. When it
does, the best way to deal with anger is to:
Your answer:
Train yourself to deal with anger and dont express it during working hours.
Wrong Incorrect
Correct answer:
Find outlets for your anger such as a walk during lunch, journaling, counting to
ten. If you cant resolve your anger, get help.
Question #261 (1 point)
Office gossip destroys careers, however, if youre only listening to gossip:
Your answer:
You are not guilty of gossiping, after all, you were just listening and not passing it
on. Wrong Incorrect
Correct answer:
Youre just as guilty as the one who is telling you gossip.
Question #262 (1 point)
If you walk into the office of a person you do not know, do you offer to shake
their hand?
Your answer:
Yes. Its important to be a gracious guest when entering someones office Wrong
Incorrect
Correct answer:
No. You enter their office slowly (with a pleasant expression on your face) and
wait for them to offer to shake your hand; only then do you extend your hand for
a handshake.
Question #263 (1 point)
If you are seated and someone approaches and offers to shake your hand, you
should:
Your answer:
Raise yourself slightly from your chair and shake the persons hand. Wrong
Incorrect
Correct answer:
Stand up and shake the persons hand
Question #264 (1 point)
If you are considered a junior officer in your company and approach a senior
officer, do you offer to shake hands?
Your answer:
No. You wait for the senior officer to initiate the handshake. Wrong Correct
Question #265 (1 point)
When dealing with corporate politics, its usually best to:
Your answer:
Let people know where you stand on issues, so you can work toward what it is
that you believe. Wrong Incorrect
Correct answer:
Respect all peoples opinions and treat everyone fairly to help make the best
decision for the success of the company.
Question #266 (1 point)
Making small talk is vital for conducting business today because it:
Your answer:
Gives people an insight into your character. Wrong Incorrect
Correct answer:
All of the above.
Question #267 (1 point)
If you are running late for an appointment because your boss has called a last
minute meeting, its best to:
Your answer:
Call immediately and reschedule the meeting for a later time or another day.
Wrong Correct
Question #268 (1 point)
When youve been left in a waiting room for someone to come and collect you
and take you to their office:
Your answer:
Use that time to look over the reports youve brought with you to give to them.
Wrong Incorrect
Correct answer:
Do nothing except wait expectantly for the person to come and collect you.
Question #269 (1 point)
Once you are in someones personal office, you can create a level of rapport by:
Your answer:
Asking them questions about their specific job function for their company Wrong
Incorrect
Correct answer:
Make comments about the building, facility or some aspect of their office.
Question #270 (1 point)
When you are a guest in someones office, it is best to:
Your answer:
Be brief. Offer them leave-behinds. Follow up when you say you will. Wrong
Correct
Question #271 (1 point)
Someone in your office uses a wheelchair. When speaking to them, you:
Your answer:
Sit down so that you are at eye level with them so they wont strain their neck.
Wrong Correct
Question #272 (1 point)
If you know that an individual operates on an auditory channel and you want to
let them know about an upcoming meeting, what would you say to them?
Your answer:
If you look closely, I think youll see the meeting is in the Oak Room. Wrong
Incorrect
Correct answer:
I hear the meetings in the Oak Room. Ive heard it has great acoustics.
Question #273 (1 point)
If an important call comes in when you are at a business lunch:
Your answer:
Take the call at the table and try to be quiet so you wont disturb the other diners
during the call. Wrong Incorrect
Correct answer:
Tell your associates at lunch that youre expecting an important call, put your
phone on vibrate mode and when the call does come, excuse yourself, leave the
table and go to a place where no one can hear you. When you return to the
table, thank your guest for allowing you to take the call and dont apologize or
talk about the nature of the call.
Question #274 (1 point)
To master the art of networking
Your answer:
Always take plenty of information with you about your product or service to take
advantage of making a good sale or a promising business connection. Wrong
Incorrect
Correct answer:
Take cards and talk to people with whom you might develop a meaningful and
mutually beneficial relationship over time and who might eventually buy or refer
your companys product or services.
Question #275 (1 point)
Person to person conversations are conveyed in three ways, vocal, visual and
verbal, according to professor of psychology Albert Mehrabian of UCLA. Which of
the three elements has the greatest impact?
Your answer:
Vocal Wrong Incorrect
Correct answer:
Visual
Question #276 (1 point)
Should you announce all present when using a speaker phone before a
conversation begins?
Your answer:
Yes Wrong Correct
Question #277 (1 point)
Is holding private conversations in office bathrooms, elevators and other public
spaces while at work okay?
Your answer:
Yes Wrong Incorrect
Correct answer:
No
Question #278 (1 point)
If you have not been introduced, do you introduce yourself?
Your answer:
No Wrong Incorrect
Correct answer:
Yes
Question #279 (1 point)
If you have forgotten someones name, is it okay to approach them, start talking
and not ask?
Your answer:
Yes Wrong Incorrect
Correct answer:
No
Question #280 (1 point)
Should cell phones be turned off during a meeting even if you are expecting a
call?
Your answer:
Yes Wrong Correct
Logout
Answer - A,B,C,D
Which of the following can possibly influence the valuation price of a moving
average priced material?
(more than one answer can be correct)
Answer - A,C
A Service level.
B Application level.
C Main menu level.
D Month.
Answer - D, E
Your planning department is using a Forecast Model for materials planning. It has
been established that while demand for the particular material is projected to
increase steadily as market share is increased, the fluctuating tourist demand
will affect the overall requirements. Which forecast model will best address this
requirement?
(Only one answer is correct)
Answer - C
In the SAP system, the reference document used in the purchasing cycle is the:
(Only one answer is correct)
A Purchase requisition.
B Info record.
C Source list.
D Purchase Order.
E None of the above.
Answer - D
True / False
Answer - B
Answer - A,B,C,E
Answer - A
From where does the system pick the default quantity of an item when you post
invoice receipt?
a Invoice
b Purchase order
Answer - C
During invoice verification the system picks the rate at which tax is calculated
from the vendor master record.
TRUE
FALSE
Answer - False .
Fast links:
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www.eMaterials Management-Set 1
Materials Management
Select The Blank
Question
________specification are usually flexible and can be altered during consultation
with different manufacturers of the equipment.
Correct Answer
Equipment
True/False
Question
Continuous stock-taking tends to dislocate the working of store.
Correct Answer
False
True/False
Question
The trade discount is not allowed as a percentage of published price.
Correct Answer
False
True/False
Question
Multiple sampling is an extension of the double sampling plan.
Correct Answer
True
True/False
Question
True/False
Question
Maintenance and repair costs in used equipments are relatively higher.
Correct Answer
True
Receiving store
True/False
Question
Small parcels, Samples, gifts which are received from other countries provisions
of import policy & customs not applied on them.
Correct Answer
False
True/False
Question
The registered firms are required to submit security deposit which is required
from unregistered firms.
Correct Answer
False
Correct Answer
Item consumption demand rate is constant
True/False
Question
Suppliers delivery ratings should be communicated on periodical basis.
Correct Answer
True
1.Vendor rating
Right source
2.Replenishment method
Right time
3.Competitive bidding
Right price
4.EOQ
Right quantity
Correct Answer
Changing nature of purchases
True/False
Question
Black listing may be for a limited period or for an indefinite period.
Correct Answer
True
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