1. Managers who use reinforcement must do all of the following EXCEPT ________.

a. choose whether to use continuous or partial reinforcement

b. decide whether to use conditioned or unconditioned stimuli
c. identify the correct behavior to reinforce
d. exercise caution so as not to too extensively reinforce a behavior
2. The performance of a desired behavior is reinforced on a(n) ________ when partial
reinforcement is used to encourage learning.
a. timely basis
b. continuous basis
c. sequential basis
d. intermittent basis
3. Which of the following is NOT one of the four schedules of partial reinforcement?
a. fixed-interval schedule
b. sequentially-set schedule
c. fixed-ratio schedule
d. variable-ratio schedule
4. With a ________ schedule, a certain number of desired behaviors must occur before
reinforcement is provided.
a. fixed-interval
b. variable-interval
c. fixed-ratio
d. variable-ratio
5. Fred Friend sometimes rewards his workers by ordering out for pizza. He usually does this after
he has received three to five compliments on his departments performance, but over time, it
averages out to every four compliments. Fred is using a ________ schedule.
a. fixed-interval
b. variable-interval
c. fixed-ratio
d. variable-ratio
6. If a worker is unable to learn to perform a complicated task all at once, ________ would be the
MOST effective in encouraging employees to gradually acquire the skills and expertise needed to
perform at an adequate level.
a. positive reinforcement
b. shaping
c. operant conditioning
d. extinction
7. The law office of Smith and Smith is one of safety and comfort. Co-workers are friends and
there are several office parties. However, everything is not perfect. June has a large family and
her salary is just not enough to cover everything. Bill makes the same salary but because he is
single and doesnt have many expenses, his needs are met. Sam, a new employee, appreciates
the office parties but still feels out of the loop. According to Maslow, who is most likely to be
motivated by interesting projects and opportunities for growth?
a. June
b. Bill
c. Sam
d. any of the employees may be equally motivated by interesting projects
8. Mick Box was recognized as Salesperson of the Year because of his outstanding sales record.
Maslow would assert that Micks ________ needs were met by this award.
a. ego
b. psychosocial
c. esteem
d. psychological
9. Regis Marzoni is hunting for a house that will impress his neighbors and colleagues, and thus
show them that he has made it big. Maslows hierarchy of needs theory would classify his
house hunting as being motivated by _______needs.
a. physiological
b. safety

c. belonging
d. esteem
10. In ERG theory, ________ needs involve self-development and creative, productive work.
a. growth
b. existence
c. relatedness
d. physiological
11. According to ERG theory, ________ needs include food, water, clothing, shelter, safe and
secure environment.
a. growth
b. existence
c. relatedness
d. physiological
12. Mark Ludwigs attempts at becoming a commercial illustrator have led to frustration, despite
his desire to improve his creative skills and be productive as an artist. According to Alderfers
ERG theory, once Mark accepts that he will be unable to become an illustrator, he is MOST
LIKELY to ________.
a. focus more on his workplace relationships
b. start taking bookkeeping classes at the local community college
c. increase his level of persistence
d. begin displaying dysfunctional behaviors
13. Possible disadvantages of job enrichment include all of the following EXCEPT ________.
a. unwanted additional responsibility
b. expensive and impossible to do
c. reduced efficiency
d. repression of intrinsic motivation
14. The primary focus of the job characteristics model is identifying which job characteristics
contribute to ________.
a. work that is extrinsically motivating
b. intrinsically motivating work
c. skill variety of workers
d. growth-need strength of workers
15. In the job characteristics model, the extent to which a job involves performing a whole piece of
work from beginning to end is referred to as ________.
a. job crafting
b. task identity
c. autonomy
d. task significance
16. Jerry finds his job as an intensive care nurse very rewarding and challenging. No day is ever
the same. Jerrys one complaint is that he does not always find out how his patients do after
leaving his unit. On a whole, he is satisfied with his schedule. Jerry will MOST LIKELY rank low
in what core job dimension?
a. task identity
b. task significance
c. autonomy
d. skill variety
17. George is a mail carrier for the post office. While George enjoys his job and recognizes that
he is making an important difference to peoples livesdelivering their mail to themhe is
bored with his job and wishes that he has more opportunities to learn new things and then use
what he learned. George would be happier if he had more ________ in his job.
a. task significance
b. feedback
c. skill variety
d. autonomy
18. In the job characteristics model, the extent to which a job has an impact on the lives or work
of other people in or out of the organization is referred to as ________.
a. feedback
b. task variety

c. skill identity
d. task significance
19. One way to view personal stressors is by categorizing them as ________.
a. sources of positive or negative affectivity
b. major or minor work-life linkages
c. overload or underload factors
d. major or minor life events
20. ________ are not job-related stressors.
a. Arguments with a boss
b. Increased job responsibilities
c. Serious illnesses
d. Angry customers
21. ________ occurs when the set of behaviors or tasks a person in an organization is expected to
perform are at odds with each other.
a. Role ambiguity
b. Role conflict
c. Work-life linkage
d. Role dissension
22. David Nichols is a quality assurance manager at one of the ABC Companys manufacturing
plants. His job requires him to head up the plants quality committee. This committee has
recently become critical of the job being done by the instrumentation lab, a department that
reports to David. His need to deal with the committees criticism of the lab and his
management role at the lab may generate stress that would be due to ________.
a. role conflict
b. work-life balance stress
c. role tension
d. overload
23. A company hires two new employees. While Ellen is training Seth, she gives him a detailed
explanation of what he has to do and what he should do if he wants to be promoted in the
company. Jenny, who has been working at the company for years, has a very different position
than Thomas, the new employee whom she is training. She tells him all about her job and
expectations, but has little information to give him on what his job will entail. What is Thomas
MOST LIKELY to feel?
a. role ambiguity
b. work-life linkage stress
c. role tension
d. role dissension
24. Not having enough work to do, known as ________, can be stressful for employees.
a. underload
b. slack time
c. break time
d. job rotation
25. Why do organizations use emotion-focused coping strategies?
a. They equip employees with ways to better handle the stress.
b. They lessen the workload for employees.
c. They make the problems go away.
d. They solve some problems but also introduce new ones.
Text:
Understanding and Managing Organizational Behavior
Sixth Edition, 2012
ISBN-13: 9780136124436
Jennifer M. George and Gareth R. Jones
Prentice Hall

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