Beruflich Dokumente
Kultur Dokumente
By Terje Bjrnsen
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Competitive
Competitive
position
position
Operational
Operational
Effectiveness
Effectiveness
Performing similar
activities better
than rivals.
Strategic
Strategic
Positioning
Positioning
Excellence
Excellence in
in
individual
activities
individual activities
Uniqueness
Uniqueness by
by
combining
activities
combining activities
Performing different
activities from rivals or
performing similar
activities in different ways.
Tools:
TQM
Benchmarking
Outsourcing
Reengineering
etc.
Strategic
positions
sources
Variety
based
Which
Choices: products?
Need
based
A sustainable
position require
trade-offs with
other positions.
Access
based
Which Which
needs? way to reach
customers?
Trade-offs
occur when
activities are
incompatible.
Operational effectiveness
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Explanatory
catalogues,
informative displays
and labels
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Self-transport
by customers
Limited
customer
service
Ease of
transport and
assembly
Self-assembly
by customers
Knock-down
kit packaging
Modular
furniture
design
Wide variety
with ease of
manufacturing
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Suburban
locations with
ample parking
Hightraffic store
layout
Self-selection
by customers
Limited
sales
staffing
Increased
likelihood of
future
purchase
In-house
designed focused
on cost of
manufacturing
Ample
inventory
on site
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More
impulse
buying
Most
items in
inventory
Year-round
stocking
Low
manufacturing
cost
100%
sourcing from
long-term
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th
Financial Times: Full of sound and theory, but signifying nothing; May 10 1999
9(
':
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*H7
B ( 00
iii
Henry Mintzberg: The Fall and Rise of Strategic Planning; Harvard Business Review Jan-Feb 1994
iv
Michael Hannan and John Freeman: The population Ecology of Organisations; American Journal of
Sociology, March 1977
vi