With compliments from

M. Salman Faruqui (Nishan-i-Imtiaz)

Federal Ombudsman of Pakistan
AND

Hafiz Ahsaan Ahmed Khokhar

Senior Advisor, Federal Ombudsman and
Grievance Commissioner for Overseas
Pakistanis

Table of Contents
Contents

Page No.

Direction of the Honourable Supreme Court of Pakistan

Summary of Steps Taken for Overseas Pakistanis

Complaint Resolution of Overseas Pakistanis Through Pakistan

Embassies Abroad

Contact Details of Focal Persons in Pakistan Embassies Abroad

19

Contact Details of Community Welfare Attaches in Pakistan

Embassies Abroad

24

Contact Details for Contact with the Grievance Commissioner

and his Website in Pakistan

26

Contact Details for Contact with the Federal and Provincial

Ombudsmen in Pakistan

27

Contact Details of Focal Persons in the Missions and Federal

Agencies in Pakistan

29

Facilitation desks at Pakistans International Airports (Locations

and Pictures)

32

Relevant Federal Government Agencies Dealing with

Overseas Pakistanis

For Contact:
Hafiz Ahsaan Ahmed Khokhar
Grievance Commissioner for Overseas Pakistanis

Federal Ombudsman Secretariat, 36-Constituion Avenue, Islamabad, Pakistan

Phone: 92-51-9217206-10, Fax: 92-51-9217224
Website: www.overseaspakistanis.ombudsman

Direction of the Honorable Supreme Court of Pakistan

IN THE SUPREME COURT OF PAKISTAN
Human Rights case No 24770_G of 2011 & CMA-5373/12
Human Right case No 4923-E of 2014 & 6281-E/2015
(regarding maladministration on the airports by CAA & other Government depts/agencies with
expatriates)
AND
Human Right Miscellaneous application No 45 of 2014
(application by Mr Asif Bashir Ahmed Airport Manager)

Date of hearing:

06.08.2015
ORDER

We have heard the progress in this matter and direct as follows:

The Wafaqi Mohtasib/ Grievance Commissioner for overseas Pakistanis shall submit in
court through the LJCP, standard operating procedures (SOP) covering arrivals and
departures of expatriates and delegation of powers for the respective one-window counter
staff empowering them to resolve grievances on the spot. And a timeframe for the various
concerned agencies / departments to incorporate the SOPs in their respective
agency/departmental rules and SOPs to institutionalize the One-window public grievance
redress facility. The same shall be submitted before next hearing.

The Wafaqi Mohtasib/Grievance Commissioner for Overseas Pakistanis Grievance

Commissioner for Overseas Pakistanis will formulate an activity analysis for the function and
processes making up the one-window public grievance redress facility and monitoring and
evaluation framework for the same. The M & E will cover the various agencies involved in
the one-window public grievance facility and the different aspects and functions of the same.
The same shall be submitted in court within 14 days of this order.

~1~

An outline and scope of the M & E framework shall be reviewed by the LJCP, following
which the LJCP shall review the draft M & E framework itself that will include transparency,
integrity, performance and reporting standards. The concerned departments/organizations
shall implement the reviewed M & E framework covering all aspects/functions of the
facility. As agreed with LJCP, the M & E framework shall be drafted and implemented within
10 days and the same submitted in court through LJCP.

Following the submission of the said M & E framework to the LJCP, the Wafaqi Mohtasib /
Grievance Commissioner for overseas Pakistanis will conduct an independent evaluation
based on the aforementioned M & E framework. The scope of the evaluation shall be agreed
with the LJCP and the evaluation report shall be submitted in court within 6 days (following
the LJCPs review of the M & E framework)

The Wafaqi Mohtasib /grievance Commissioner for overseas Pakistanis shall submit in court
at the next hearing a timeframe for the effective automation of the M & E framework
incorporated on its website.

The respective departments / organizations engaged in the One-Window facility shall as

appropriate indicate to the court through the LJCP at the next hearing how their foreign
mission ,embassies ,offices and service delivery points are integrated in the present system to
ensure that Pakistan residing abroad receive effective and efficient service delivery responsive
to their needs.

The said departments/ organizations shall also inform the court through the LJCP at the
next hearing how they are proactively engaging with Pakistanis residing abroad to ensure that
they are informed about their entitlements, the one-window facility and how their needs and
feedback is elicited to inform service delivery. To facilitate this performances and sites shall
be made in Urdu also and will be user friendly.

Given that the primary responsibility for passenger handling at the airports is with the Civil
Aviation Authority (CAA), as agreed by Mr. M. Dawood Chauhan, Senior Additional
Director, CAA, the CAA shall formulate a monitoring and evaluation framework and shall
submit it to the court through LJCP within 10 days from the date of this order along with an
automation plan and timeframe.

Summary of Steps Taken for Overseas Pakistanis

ESTABLISHMENT OF WEBSITE
www.overseaspakistanis.ombudsman.gov.pk

FOCAL PERSONS have been appointed in all the relevant Ministries, Government
Agencies, Community Welfare attaches and in Pakistan Missions abroad.

ADVISORY COUNCILS comprising senior officers have been established the relevant
federal government department

ONLINE SYSTEM Agencies are developing online system for tracking of

complaints lodged by overseas Pakistanis.

REMITTANCES BY OVERSEAS PAKISTANIS. State Bank of Pakistan (SBP) has

been requested to further facilitate overseas Pakistanis to send remittances through the
formal channel.

MRP FACILITY. Machine Readable Passport (MRP) has been recommended to be

provided through Pakistan Missions in those countries where more than 10 thousand
Pakistanis are residing.

PIA SERVICES.PIA authorities have been advised to improve their services to the
passengers traveling through PIA.

ONE WINDOW FACILITATION DESK. Five One Window Facilitation Desks

have been established at Benazir Bhutto International Airport, Islamabad, Allama Iqbal
International Airport, Lahore and Jinnah international Airport, Karachi, Bacha Khan
International Airport, Peshawar and Quetta International Airport, Quetta. These Desks
are operational round the clock (24/7) and are manned by the officers from the
concerned 12 agencies.

OVERSEAS PAKISTANIS COMPANIES & TAX REGISTRATION. SECP, FBR

and PRAL have been advised to streamline the process of registration of companies etc.
so that Pakistanis could register their companies within the shortest possible time.

PROVISION OF FACILITIES AT AIRPORTS. Civil Aviation Authority has been

advised to provide all the required facilities at airports and take steps for early clearance
of luggage of the passengers at all international airports in Pakistan.

HEARING OF COMPLAINTS THROUGH VIDEO LINK. Foreign office has

been advised to coordinate with Federal Ombudsman Secretariat for establishing video
links with the Pakistan Missions in UK, Canada, Saudi Arab and UAE for hearing of
complaints with the Wafaqi Mohtasib. First such link with the Pakistan Consulate
General, New York is likely be activated shortly. The Foreign office has further been
requested to advise all heads of Pakistan Missions abroad to fix a day every week for
hearing of complaints of overseas Pakistanis in their respective Missions.

ATTESTATION OF DOCUMENTS. Foreign office and Higher Education

Commission of Pakistan have been requested to make SOP for early attestation of
documents submitted by Pakistanis and to ensure security of their documents.

RESIDENCE PERMIT FOR OVERSEAS PAKISTANIS. Ministry of Interior, FIA

and Foreign office have been requested to make online verification system of Temporary
Residence Permit of overseas Pakistanis working or living in South Africa, Greece or any
other country. It will resolve multiple issues of immigration of overseas Pakistanis.

E-GATE IMMIGRATION FACILITY AT INTERNATIONAL AIRPORTS OF

PAKISTAN. Instruction have been issued to FIA, Directorate of Passport and
Immigration, NADRA, Civil Aviation Authority and other relevant agencies for
submitting their views and implementation strategy for E-gate Immigration at all
international airports of Pakistan. This will facilitate millions of Pakistanis at airports.

Complaint Resolution of Overseas Pakistanis Through

Pakistan Embassies Abroad
UN-SCHEDULED ACCESS TO THE AMBASSADORS ON A DESIGNATED DAY
EVERY WEEK

10

11

12

13

14

15

16

17

18

Contact Details of Focal Persons in Pakistan Embassies Abroad

S. No.
1.
2.
3.
4.
5.

6.
7.
8.
9.

10.
11.

12.
13.

Name of Focal Person

Mr. Atif Sharif,
First Secretary
Mr. Dildar Ali Abro,
Vice Consul
Mr. Murad Baseer,
First Secretary/Head of
Chancery (HOC)
Mr. ShahidMehmood, Head of
Chancery (HOC)
Ms. Farhat Ayesha, Head of
Chancery (HOC)

Mr.MuhammadSheryar Khan,
Second Secretary
Mr. Khalid Hussain Khan
Gudaro,
Head of Chancery (HOC)
Mr. Falak Sher,
First Secretary
Mr. S.M. Hasan Akhtar, Vice
Consul

Syed FarrukhMehboob, Head

of Chancery (HOC)
Mr. Muhammad Aslam Ghauri,
Community Welfare Attache

Ms. SamanMuneeb,
Vice Consul
Mr. Naveed SafdarBokhari,
Consul

14.

Mr. Shafeeur Rahman Awan,

Charged Affairs (a.i)

15.

Dr. Faisal Aziz Ahmed, Deputy

Head of Mission/ Community
Welfare Attache (a.i)

Contact Number
0090-549-7849291 Mobile
atif.sharif@mofa.gov.pk
0090-5377-809918 Mobile
0090-212-3249154
dildarali19@gmail.com
0041-31-3501796 office
0041-31-3501799 Fax
muradbaseer@mofa.gov.pk
(+960) 332 3005

Mission
Ankara, Turkey

0086-21-62377266
0086-21-62377000 Ext.802
0086-21-62377066 Fax
cgpakshanghai@yahoo.com
parepshanghai@mofa.gov.pk
(0040-21) 318.78.73, 318.78.76

Shanghai, China

(+967) 1-434 045 / 4

(+27-12) 3624324
Tel: 0086-20-8550-5057
Fax: 0086-20-8550-5682
parepguangzhou@mofa.gov.pk
parepguangzhou@hotmail.com
(+963-11) 6132696
Res: 0034-936673439
Mob:0034-66318475
Fax: 0034-934514865
cwabarcelona@gmail.com
00312-781-1834
saman@cgpkchicago.org
Tel: 0086-28-85268051
Mobile: 0086-18683786251
parepchengdu@hotmail.com
00993-12-482128-29
0093-65850213 (mobile)
parepashgabat@gmail.com
shafeeawan@gmail.com
Tel: +971-2-444-8282

19

Istanbul, Turkey
Bern,
Switzerland
Male, Maldives

Bucharest,
Romania
Sanaa, Yemen
Pretoria, South
Africa
Guangzhou,
China

Damascus, Syria
Barcelona, Spain

Chicago, USA
Chengdu, China
Ashgabat,
Turkmenistan

Abdu Dhabi,
UAE

S. No.
16.
17.

18.

19.
20.
21.
22.
23.
24.
25.
26.

27.
28.
29.

30.
31.
32.

33.

Name of Focal Person

Mr. Marwan Alex Ayyash, First
Secretary
Deputy Head of Mission

Contact Number
(+216) 71 871 330 / 1

Mission
Tunis

Tel: No. 00961-01-790327

00961-01-790471
Fax: 00961-01-790471
parepbeirut@mofa.gov.pk
Mr. Muhammad Humair Karim, 0082-2-796-8252
Community Welfare Attache
0082-2-796-0312 Ext 120
Fax: 0082-2-796-0316
mhumairkarim@yahoo.com
Mr. Muhammad Aslam Khan,
(+992-37) 2510065
First Secretary
Mr. Mohammad Atif,
(+93 20) 2202 746
Third Secretary
thirdsecretary@pakembassykabul.co
m
Mr. Nasir AftabBhaba, First
+880.2.882.5388
Secretary (Consular Affairs)
Malik Qamar Abbas Khokhar,
Tel: 0013104415145
Consul/ Head of Mission
Fax: 0013104419256
Mr. Giyan Chand,
Tel (off) 00622157851836-37
Second Secretary/ Head of
Mob: 006285881238221
Chancery
Mr. Adeel Ashraf,
(+251-11) 6188395
Head of Chancery (HOC)
Mr. Saeed urRehman,
(+359-2) 9712316
Third Secretary
Mr. M. SaleemUllah Khan, First Ph: +254204440503
Secretary
+254204443911-2
Pahicnairobi@mofa.gov.pk
info@pakhe.or.ke
Pahicnairobi@gmail.com
Mr. Muhammad Junaid Wazir,
(966-2) 6652867
Head of Chancery
Mr. Shehyar Malik,
0094-11-2055756
First Secretary (Culture)
Mr. Muhammad Rahimoon,
0012128796088 (off)
Counselor, (Community
0013105620222 (Cell)
Welfare)
cws@Pakistanconsulateny.org

Beirut

Mr. Falak Sher,

First Secretary
Mr. Naveed Anjum,
Second Secretary
Mr. Khalid Majid, Counsellor

(+27-12) 3624324

Pretoria

(+998-71) 2281524

Tashkent

(Off)00861065323411
(M)008618810773142
info@pakbj.com
Khalidmajid15@yahoo.com
(+53-7) 2141172

Beijing,
China

Mr. Naeemullah Khan,

Charged Affairs(a.i)

20

Seoul, South
Korea

Dushanbe,
Tajikistan
Kabul,
Afghanistan
Dhaka,
Bangladesh
Los Angeles,
USA
Jakarta,
Indonesia
Addis Ababa
Sofia
Nairobi, Kenya

Jeddah,
Saudi Arabia
Colombo,
Sri Lanka
New York (CG),
USA

Havana, Cuba

S. No.
34.
35.

36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.

Name of Focal Person

Mr. Zafar Iqbal, Consellor
Mr. ShahidJaved, Community
Welfare Attache
Mr. Mubashar Ahmed Tahir,
Head of Chancery
Mr. Asima Rabbani,
Deputy Head of Chancery,
Shifaat Ahmed Kaleem, Consul
Mr. Noor ud Din, Community
Welfare Attache
Mr. Abrar H. Hashmi, Charge
d Affairs
Mr. MubeenMehr,
Second Secretary
Mr. Farhan Ali,
Third Secretary
Mr. Waqas Ahmed, Head of
Chancery
Mr. Mirza Salman Baber Baig,
First Secretary
Mr. Shahbaz Mustafa, Charged
Affairs(a.i)
Mr. Taimur Zulfiqar,
Head of Chancery
Mr. Masood Gul,
Head of Chancery
Mr. Azeem Khan,
Deputy Head of Mission
Mr. JunaidSadiq,
Second Secretary
Mr. ShahrasAsim,
Third Secretary
Mrs. ZaibTayyabAbbasi,
Second Secretary
Mr. Muhammad Ahad, Second
Secretary
Mrs. Sara Ijaz,
Second Secretary
Mr. MobeenMehr,
Second Secretary
Mr. Saeed urRehman, Third
Secretary
Mr. Nazar Jamal,
Second Secretary
Mr. Muddassar Chaudhary,
First Secretary

Contact Number
(+380-44) 2542540
24603343,
(M): 96250158
(Fax): 24601206
cwaparepmuscat@gmail.com
0099452079188
Diplomate37@yahoo.com
+61 2 92221806
enquiry@pakistan.org.au

Mission
Kyiv, Ukraine
Muscat

0096525327651 (Tel)
0096525322917 (Fax)
Parepkuwaitcwa@hotmail.com
+1-604-569-1415

Kuwait

(+5561-33641632 & 34)

mubeenmehr@mofa.gov.pk
(+20-2) 33379139

Brasilia

Pakmissionfrankfurt.de

Frankfurt,
Germany
Belgrade

(+381 11) 6304947

00249-927000047
00249-183262099
embkhartoum@live.com
(+63-2) 8172776

Baku, Azerbaijan
Canberra
Sydney, Australia

Ottawa, Canada

Cairo, Egypt

Khartoum,
Sudan

(00962-6-4622787)/Ext 103

Manila,
Philippines
Amman, Jordan

+263-4-762018

Budapest, Harare

0021321792804

Algiers

00541147722782

Argentina

00431368787381

Austria

0097317423069

Bahrian

006632726

Belgium

00556133641632

Brazil

0035929713976

Bulgaria

0088523996895

Cambodia

004539625207

Denmark

21

S. No.
57.

Name of Focal Person

Mr. Muhammad Adeel Ashraf,
Second Secretary
Mr. Ammar Amin, Third
Secretary
Mr. ShafiqatUllah, Third
Secretary
Mr. Saqib Rauf,
First Secretary
Mr. Iqbal Hussain,
Second Secretary
Mr. Aamar Saeed,
Second Secretary
Mr. Adnan Javed,
Third Secretary
Mr. SibtainAfzzal,
Third Secretary
Mr. Liaqat Ali Warrich,
Third Secretary
Mr. Murad Ali,
First Secretary
Mr. Ahmed Nadeem Mustafa,
Second Secretary

Contact Number
00251116188395

Mission
Ethiopia

0033145626467

France

00302107220675

Greece

0066944891

Iran

009647704843092

Iraq

00390687695065

Italy

0054213603

Japan

009611785574

Lebanon

00218213610878

Libya

0021610167

Malaysia

002306987669

Mauritius

Mr. UzairZahid Sher, Third

Secretary
Mr. Shakeel Ahmed Siddiqui,
Second Secretary

00525552033636

Mexico

00951221867

Myanmar

70.

Mr. Nazar Hussain,

Third Secretary

0097714374013

Nepal

71.

Mr. Syed Faraz Hussain Zaidi,

First Secretary

0031703645238

Netherlands

72.

Mr. Abdul Malik, Head of

Chancery
Mr. Asim Ali Khan,
Third Secretary
Mr. Ibrar Hussain Khan, Head
of Chancery
Mr. TaimourZulifiqar, Second
Secretary
Mr. Wajid Hussain Hashmi,
First Secretary

006444970075

New Zealand

002349461737

Nigeria

004723136092

Norway

006140354

Philippine

0044831714

Qatar

77.

Mr. Muhammad Sheryar Khan,

Head of Chancery

0040213187875

Romania

78.

Mr. Abbas Sarwar Qureshi,

Second Secretary/Head of
Chancery

(00966-11)4807604

Saudi Arabia

79.

Mr. Shamas urRehman, Third

Secretary

00221338246137

Senegal

58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.

73.
74.
75.
76.

22

S. No.
80.

Name of Focal Person

Mr. Suleman Athar,

Contact Number
6567320144

Mission
Singapore

27123624342

South Africa

0034911393371

Spain

First Secretary
81.

Mr. Falk Sher,

Second Secretary

82.

Mr. Farhana Asif,

Second Secretary

83.

Mr. Hasan Ali Zaigham, First

Secretary

20556698

Sri Lanka

84.

Mr. NajeebDurani, Deputy

Head of Mission

0046824543

Sweden

85.

Mr. Murad Baseer,

0041313501796

Switzerland

Head of Chancery
86.

Mr. Mirza Sulaman Baber Baig,

First Secretary

381116304947

Serbia

87.

Mr. Muhammad Aslam

Khan,First Secretary

992372510165

Tajikistan

88.

Ms. Aqsa Nawaz,

6622530719

Thailand

009031246620

Turkey

First Secretary
89.

Mian Atif Sharif,

First Secretary

90.

Dr. Zafar Iqbal, Counsellor

00380442542540

Ukraine

91.

Ms. FaizaHaseeb,

4449101

U.A.E

00442076649242

U.K

Third Secretary
92.

Mr. Syed Mustaf Rabbani, Head

of Chancery

23

Contact Details of Community Welfare Attaches in

Pakistan Embassies Abroad

Station / Name
ABU DHABI EMBASSY OF
PAKISTAN
Vacant w.e.f.12-8-2014
BAHRAIN EMBASSY OF
PAKISTAN
Mr. MaqsoodQadir Shah
BARCELONA (CONSULATE
GENERAL OF PAKISTAN)
Mr. Muhammad Aslam
GhauriPathan
DOHA EMBASSY OF
PAKISTAN
Mr. Rashid Nizam
DUBAI-II (CONSULATE
GENERAL OF PAKISTAN)
Dr. Riaz Hussain Laang
DUBAI I (CONSULATE
GENERAL OF PAKISTAN)

Office Tel
009712-4449334

Residence Tel
---

009712-4447800-Exch

009712-4447172

00973-17245799

00973-17754184-R

00973-17263807

00973-17244113/104Exch

00973-39120960-M

00973-17255960 Dip

0034-934510708

0034-936673439-R

0034-934514865

0034-934512756 Exch

0034-66318475-M

0034-934510709 Dip

cwabahrain@hotmail.
com

cwabarcelona@gmail.
com
00974-44836708

0074-44638844 (R)

00974-44832227

00974-44832525-Exch

00974-33704250-M

Rashid_nizam786@Y
ahoon.com

00971-43966651

00971-42388243-R

00971-43971364

00971-43973600/117118

00971-551551682-M

00971-43971975

00971-43971748

00971-567015168-M

00971-43971364
00971-43971975

Mr. Haroon Waqar

JEDDAH I (CONSULATE
GENERAL OF PAKISTAN)
(Vacant)
JEDDAH II (CONSULATE
GENERAL OF PAKISTAN)
Syed Tehseem-ul-Haq
KUALA LUMPUR (HIGH
COMMISSION OF PAKISTAN)
Syed Azhar Raza Hashmi
KUWAIT EMBASSY OF

Fax No/ email

009712-4447037

haroonwmalik@yahoo
n.com
009662-6611661

---

009662-6692371/225

0096612- 6606275
00966126693309 dip
Vcw1@pakconsulateje
ddah.com

00966-2-6633605

00966-582850517-M

00966-2-6692371/225

00966-12- 6606275
00966126693309 dip
vcw2@pakconsulateje
ddah.com

00603-21645949

---

00603-21618877-79

0060321648220
00603-21624515
cwamalaysia@gmail.c
om

00965-25327649

0096525648869-R

24

00965-25322917

Station / Name
PAKISTAN

Office Tel
00965-25327651

Residence Tel
0096555044759 M

Mr. Noor U Din, Community

Welfare Attache
MANCHESTER (CONSULATE
GENERAL OF PAKISTAN)

Fax No/ email

00965-25327648 Dip
Rz_khan25@hotmail.
com

0044-1612253368

0044-798350922-M

0044-1612253281 dip

MILAN(CONSULATE
GENERAL OF PAKISTAN)

0039-0266703271(Exch)

00393279160000 (M)

0039-02-67479076
(CWA)

Dr. Akhtar Abbas,

Community Welfare Attache

0039-02-66718727
(Direct)

MUSCAT (EMBASSY OF
PAKISTAN)

00968-24603343

Mr. SajidMehmoodQazi,
Community Welfare Attache

00390267479076
(Dip)
00968-24699771-R
00968-96250158-M

Mr. ShahidJaved

00968-24601206 Telefax
00968-24697462
shahidj07@gmail.com

RIYADH I EMBASSY OF
PAKISTAN

00966-544458935

00966-1-4607870-R

00966-114887953

00966-540-497567-M

mueenanwar1@gmail.
com

00966-14632051-R

00966-11488795

00966-54-1517192-M

shammada@yahoo.co.
uk

00822 7968252 &3 &

00822 7960315-R

00822 7960313

00822 7960312

008210 65056895-M

00822 7960316- CW
Wing

Mr. Mueenudin
RIYADH II EMBASSY OF
PAKISTAN

00966-14826473

Syed HammadAbid
SEOUL EMBASSY OF
PAKISTAN
Mr. Muhammad Humair
Karim

(Extension # 120 or
110)

mhumairkarim@yaho
o.com

00822 7960314 (Off

Direct)
ATHENS (GREECE) EMBASSY
OF PAKISTAN(Vacant)

001-310-441-5114

NEW YORK CONSULATE

GENERAL OF PAKISTAN

001-212-879-6088
(direct)

Mr. MureedRahimoon

001-212-8795800/234 (Ext)

BAGHDAD (IRAQ) EMBASSY

OF PAKISTAN

---

001-281-890-1433
consul@pakconsulatel
a.org

---

001-212-517-6987
(Dip)
001-212-517-6987
(CWA)

---

00964750595905741-M

Mr. Amir Rehman

25

---

Contact Details for Contact with the Grievance Commissioner and

his Website in Pakistan

Hafiz Ahsaan Ahmed Khokhar

Grievance Commissioner for Overseas Pakistanis
Contact:
E-mail: hafizahsaan1973@gamil.com
Tell No: 051-9217243
Cell No: 0300-8487161
Fax: 92-51-9217224
Website:
www.overseaspakistanis.ombudsman.gov.pk
Postal Address:
Federal Ombudsman Secretariat, 36-ConstituionAvenue,
Islamabad, Pakistan

26

Contact Details for Contact with the Federal and Provincial

Ombudsmen in Pakistan
CONTACT OF FEDERAL OMBUDSMEN IN PAKISTAN
S.NO.
1.

2.

3.

4.

5.

NAME

TELEPHONE NO.
OFFICE
FAX
RESIDENC
E/CELL
9217200
9217201
9217256
9212722

Mr. M. Salman Faruqui, Wafaqi

Mohtasib (Federal Ombudsman), 36
Constitution
Avenue,
G-5/1,
ISLAMABAD.
Abdur Rauf Chaudhry Federal Tax
Ombudsman,
Federal
Tax
9211382
9205553
Ombudsman
Secretariat,
State
921232p1
Enterprises Complex, 5-A,
Constitution Avenue, ISLAMABAD.
E-mail:
info@fto.gov.pk,
ftoisb@gmail.com
Justice (R) Yasmin Abbasey
Federal
Ombudsman,
Federal 051/9207872 9216076
Ombudsman
Secretariat
for
Protection Against Harassment of
Women at Workplace, 11-A, Main
Agha
Khan
Road,
F-6/3,
ISLAMABAD.
(Mr. Zafar Bokhari, PS.03075111608
Mr. Azhar Ali Farooqi, Federal
Insurance Ombudsman, Federal 021/99207761 99207760
Insurance Ombudsman Secretariat,
99207762
99207763
PRCSAnnexe Building, Plot No.
197/5, 2nd Floor, Dr. Daud Pota
Road,
Near
Cantt.
Station,
KARACHI.
E-mail:
insurance.ombudsman@yahoo.com
Mr. Anisul Hasnain Musavi
Banking Mohtasib Pakistan,
021/99217334 99213904
th
5 Floor, Shaheen Complex, M. R.
99217338
Kiyani Road, P.O Box No. 604, EKARACHI.
Mail:Ashraf.Mozaffar@bankingmoht
asib.gov.pk

27

03345388836
051-9101000

0323-2403668
051-9238600

03228667919

03002139056
35853792
35854469

CONTACT OF PROVINCIAL OMBUDSMEN IN PAKISTAN

S.NO.
1.

2.

NAME
Mr. Javed Mahmood, Provincial
Ombudsman, Punjab, Professor
Ashfaq Ali Khan Road, LAHORE. Email:
infolahore@ombudsmanpunjab.gov.pk
mohtasibpunjab@hotmail.com
Mr. Asad Ashraf Malik, Provincial
Ombudsman
(Mohtasib)
Sindh,
Provincial Mohtasib Sindh Secretariat,
Shahrah-e-Kamal Ataturk, Opposite
Sindh Secretariat, KARACHI,
Email:mohtasibhd@yahoo.com

3.

Mr. Waqar Ayub, Provincial Mohtasib,

Provincial Ombudsman Secretariat
Khyber Pakhtunkhuwa, OPF Building,
Phase-V, Near NADRA Office,
Hayatabad, Peshawar.

4.

Mr. Wassay Tareen, Provincial

Ombudsman
Baluchistan,
Provincial
Ombudsmans
Secretariat,
47-Zarghoon
Road,
Baluchistan.
QUETTA.
E-mail:
saeedshahwani2003@yahoo.com

5.

Syed
Mumtaz Hussain Naqvi,
Ombudsman of Azad Jammu &
Kashmir, Ombudsman Office, New
District Complex Block D, Ist Floor,
13100, Azad Jammu & Kashmir,
MUZAFFARABAD.
E-mail: mohtasibajk@yahoo.com
Dr. FarkhandaWasim Afzal,
Provincial
Ombudsperson
for
Protection Against Harassment of
Women at Workplace Punjab, 174,
Gen.Sarfraz
Road,
Shadman-II,
Lahore.
Syed Pir Ali Shah, Provincial
Ombudsman Sindh for Protection
Against Harassment of Women at
Workplace, 7th Floor, New Sindh
Secretariat Building, KARACHI.

6.

7.

TELEPHONE NO.
OFFICE
FAX
RESIDENCE/
CELL
042-99212499
99211773
99213711
0300-4100696

021/99211025
99211026

091-9219525
9219531-2

081/9201827

05822-920070

99211051

9219526

9202366

920070

021/35840001
03008252550

03349041975
5613825(Res)

03009387763

03459621412
05822/443238

042-9926828104

021/99222744

28

99222947

03212546436
021/35861133

Contact Details of Focal Persons in the Missions and

Federal Agencies in Pakistan
Name of
Ministry/
Government
Agency
M/O Foreign
Affairs

Name of Focal
Person

Designation

Phone Number

Email Address

Mr. Nadeem Ahmed

Director
General (NASA
&OP)
Assistant
Director

0331-5422202
051-9207972

opdivision@gmail.com

0300-4034924

mosawwirabbas@gmail.co
m

M/O Foreign
Affairs

Syed Mosawwir
Abbas

Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
M/O Overseas
Pakistanis

Syed Khalid Ali

Deputy
Director(W&S)

051-921458
03215105544

md@opf.org.pk

Mr.M.Arshad Ali

Director
Coordination

0519206122
03335156781

arshad@opf.org.pk

Mr. Habib urRehman

Khan

Managing
Director

05-9205122
03335555554

md@opf.org.pk

Mr. M.Atta-urRehman

Assistant Chief

0300-8992280

ccophrd@gmail.com

Ministry of
Overseas
Pakistanis
M/O Interior

Mr. Fayyaz Malik

Chief ,PPU

051-9219618

fayyazam@hotmail.com

Mr. WaqasMaqsood

0314-5634292

---

Federal
Investigation
Agency
Immigration
&Passport

Mr. SajidAkram
Chaudhry

Section Officer,
Federal
Investigation
Agency
Deputy
Director

051-9262457
051-9261955

directorimmigration@gma
il.com

Deputy
Director

0333-9116144

m.aurengzeb60@gmail.co
m

Immigration &
Passport

Mr. Nadeem Rehman Director

Database

0346-5155165

---

Bureau of
Emigration

Mr. Ghulam Hyder

Khaskheli,

Additional
Director
General

0333247559

hyderkhasakheli@yahoo.c
om

Board of
Investment

Mr. Lal Dino

Deputy
Director

051-9204335

---

Pakistan
International
Airlines

Capt.S.AdnanHaris

Director Safety
&Q

0321-2484905

Director.safety@piac.aero

Pakistan
International
Airlines

Mr. Shoaib Ahmed

Dahri

General
Manager Focal
Person

0323-2320909

Gm.sbu@piac.aero

Mian Aurangzeb

29

Name of
Ministry/
Government
Agency
Pakistan Housing
Authority

Name of Focal
Person

Designation

Phone Number

Email Address

Mr. Muhammad
Irfan

Director
General

0333-5113470

---

Overseas
Employment
Corporation
Overseas
Employment
Corporation
Civil Aviation
Authority

Mr. Hameed-urRehman

Executive
Director

0519253245
0313-5099989

Hameedrehman2003@yah
oo.com

Mr.ShahrukhNusrat

Managing
Director

051-9253241

Srukh2002@hotmail.com

Mr. Obaid-urRehmanAbbasi

Sr. Joint
Director Legal

0302-8274322

Aghajan61@gmail.com

Civil Aviation
Authority

Mr. Iftikhar Ahmed

Mir

Sr. Joint
Secretary

0333-6154947

M/O Information Mr. Shahzad M.

Broadcasting
Vaseer

Deputy
Director

0321-4110306

M/O Information
Broadcasting and
&National
Heritage
Capital
Development
Authority
Capital
Development
Authority
Capital
Development
Authority
Associate Press of
Pakistan

Mr. MustaeenAlvi

Deputy
Secretary

051-9203310

---

Mr. Arshad Afridi

Assistant
Director

0332-9987089

---

Mr. Rafat Ali

Director( IT)

0333-5570793

grievance.cell@cda.gov.pk

Mr. Ali Asghar

Director (HR)

0333-0584446

---

Mr. Sheraz Latif

Managing
Director

0342-5197033

---

Associate Press of
Pakistan

Mr. Farooq Ahmed

Director

0333-5223692

---

Associate Press of
Pakistan

Mr.M.Jamil

Chief Comp
Engr

0300-9723846

Mj_chaudhary@hotmail.c
om

Ministry of
Finance

Mr. Iftikhar Ahmed

Joint Secretary
(HRM)

051-9206818
03335685268

Iftikharahmad_78@yahoo.
com

Federal Board of
Revenue

Mr. Masood Ahmed

0519280446
0519215308

---

Federal Board of
Revenue

Mr. RahmatulaVistro

Additional
.Collector
Customs
Secretary
(Customs Wing)

051-9215308

Anti.smuggling@fbr.gov.p
k

NADRA HQ

Col. Khalid Usman

Director

0300-8557192

Khalid.usman@nadra.gov.
pk

NADRA HQ

Mr. Aamir Bukhari

Director

03225100029
051-9215770

Aamir.bokhari@nadra.gov
.pk

NADRA HQ

Col.SohailMehmood

Director

0332-5195160
051-90391912

Sohail.mehmood@nadra.g
ov.pk

30

--smvaseer@hotmail.com

Name of
Name of Focal
Ministry/
Person
Government
Agency
M/O Information Syed Khalid Gardezi
and Technology

Designation

Phone Number

Email Address

Joint Secretary

051-9206277

skgardezi@gmail.com

National
Information
Technology
Board
Pakistan
Broadcasting
Corporation
Radio Pakistan

Syed Iftikhar H. Shah

Executive
Director

051-9208207

siftikhar@moit.gov.pk

Mr. Nayyar Jamal

Director
Programmes

051-9214932

jamalnayyer@gmail.com

Mr. Khurshid Malik

0300-7342759

Radio Pakistan

Mr. Riaz Ahmed

Controller
External
Services
Controller
News

controllerexternalservices
@
gmail.com
riazhaji@hotmail.com

M/O Housing
and Works

Mr. Akhtar Jan Wazir

Sr. Joint
Secretary

031-5552992

M/O Housing&
Works

Mr. Muhammad
Saleem

Deputy
Secretary

0300-5252246

Msaleem1964@yahoo.co
m

Religious Affairs

Mr. Noor Zaman

Joint Secretary
(Admin)

0333-5685268

noorzamanenv@yahoo.co
m

State Bank

Mr. M.Akmal

Director

02132453522
0300703785

Akmal.bhatti@sbp.org.pk

Chief
Commissioner
Islamabad Capital
Territory
Anti-Narcotics
Force

Ms.NadiaSaqib

Director
(Admin)

051-910837

Mr. Muhammad
Ayub

Assistant
Director

03334516368

Khansa5000@gmail.com

Airports Security
Force

Mr. Khalid Waqar

Chief Security
Officer

03345113919

asfopsbbia@yahoo.com

Federal Board of
Revenue

Mr. Akhlaq Ahmed

Khatak

Chief Customs

03008370315

akhlaqkhattak@gmail.com

Securities and
Exchange
Commission of
Pakistan

Mr. Bilal Rasul

Director
(Chairman
Secretariat
Islamabad)

111-117327/327

bila.rasul@secp.gov.pk

31

051-9209602

---

---

Facilitation Desks at Pakistans International Airports

(Location and Pictures)
FACILITATION DESKS AT AIRPORTS

Benazir Bhutto International Airport, Islamabad,

Allama Iqbal International Airport, Lahore

Jinnah international Airport, Karachi,

Bacha Khan International Airport, Peshawar

Quetta International Airport, Quetta

PROPOSED FACILITATION DESKS

Multan International airport ,Multan

Faisalabad International Airport, Faisalabad

Sialkot International Airport, Sialkot

Mirpur International airport, Mirpur (AJK)

Gawader International Airport, Gawader

32

PICTURE GALLERY

Group Photo of Meeting with Federal Agencies for Setting up Facilitation Desks

33

Shaheed Benazir Bhutto International Airport, Islamabad

View of One Window Facilitation Desk at

Shaheed Benazir Bhutto International Airport, Islamabad

34

Allama Iqbal International Airport, Lahore

View of One Window Facilitation Desk at Allama Iqbal International Airport, Lahore

35

Jinnah International Airport, Karachi

View of One Window Facilitation Desk at Jinnah International Airport, Karachi

36

Bacha Khan International Airport, Peshawar

View of One Window Facilitation Desk at Bacha Khan International Airport, Peshawar

37

Quetta International Airport, Quetta

View of One Window Facilitation Desk at Quetta International Airport, Quetta

38