Beruflich Dokumente
Kultur Dokumente
KOLKATA
E-Commerce
Assignment1: Comparison of online and
physical stores
Submitted to:
Mr. Jayram Pari
Kumar(125)
Submitted By:
Abhishek
Asst. Prof.
Rajni Shresth
NIFT, KOLKATA
AP-V
2012-2016
Executive Summary
In the era of technology, people are much more concerned about time saving
facilities along with the convenience factor. So, in accordance to fulfil all their needs,
people are going towards the services that offer them best and satisfactory solutions.
If a service is very frequently used by quite a good number of people, then there are
the chances of competitors coming in the market. People then have to choose the
best accordingly.
Earlier customers have to go to various stores to see and select the products which
take a lot of time. Product comparison in various stores by visiting places takes a lot
of time. Before going to the stores, customers dont know if they would be getting the
desired product or not. But they have the guarantee of the hand and feel of the
product.
In online stores, customers can browse various stores by just sitting at one place and
can customise the product according to their needs. They can enter their
requirements and can find the exact product of the desired brand. Moreover, the
websites provide them with alternatives depending upon their choice. Customers
know that at least they can find their product in one or the other website without
getting up from their chairs.
The purpose of this project is to compare the stores available on the Internet and
those located at various places. The selected product ADIDAS MEN BREEZE M , is
compared in the online stores www.bestylish.com and www.yebhi.com. Also, it is
compared between the physical stores, Touristor and Planet Sports. The factors on
which these are compared are the main key points which mainly the customer
requires. The comparison then takes place between the online stores and the
physical stores which includes their services, advantages and disadvantages with
respect to each other.
FACILITIES
Customer
Service
Days Free return
24X7
24X7
100days
30days
FREE
FREE
YES
YES
COD
YES
YES
Membership
Required
Size Exchange
YES
YES
YES
YES
NO
YES
Free Coupons
NO
YES
Loyalty
YES
NO
Customer
Reviews
Sales Tax
YES
YES
YES
YES
Free Hotline
YES
YES
Payment
Security
EMI
NO
YES
Reverse Pickups
NO
YES
Shipping
Charges
Online Payment
Connection to
Social
Networking Sites
Website Interface
Product Information
Product Name:
Original Price:
Profile:
Rs 4999
Light, fresh and flexible, this breezy shoe sports a clean
and modern look.
Fun colours and a sporty mesh upper make it a versatile,
comfortable choice for everyday wear
Price:
Upper :
Midsole :
Rs 4999
Air mesh upper for maximum ventilation
Injected EVA midsole for long term lightweight cushioning
Moulded EVA insole for more comfort
adiWEAR outsole for best durability in high wear areas.
Sports.
EVA/Rubber.
up to 3cms
Fabric
Out sole:
Occasion:
Sole Type:
Heel height:
Inner Material:
Synthetic leather and abrasion-resistant nylon mesh uppers are lightweight, durable
and highly breathable ``No Seam`` uppers eliminate irritating seams and provide a
sock like fit; nylon linings wick moisture and dry quickly EVA midsoles offer
lightweight cushioning for comfort underfoot adi PRENE shock absorbers in the
heels maximize heel protection and stability adi PRENE+ located under the
forefoot retains natural propulsive forces for forefoot efficiency Thermoplastic
urethane arch shanks provide stability on uneven terrain Flexible rubber outsoles
grip reliably on dry and muddy surfaces.
Rs 4,499
20% off
10% off
In stock
In stock
Not available
6,7,8,9,10,11
7,8,9,10
Within 2days
2-3 days
Not available
Yes
Yes
Yes
Yes
Yes
Not available
Yes
No
Yes
Yes
DISCOUNT %
AVAILABILTY
COLOR
EMI
SIZES
DELIVERY TIME
SIZE AVAILABILITY
ALERT
ONLINE PAYMENT
COD
SIZE EXCHANGE
TRY AND BUY
REVERSE PICKUPS
CUSTOMER REVIEW
ATTRIBUTES
City Centre I
AREA
1000sq.ft.
1200sq. ft.
PRICE
Rs 4699
Rs 4849
DISCOUNT %
6%
3%
AVAILABILTY
In stock
In stock
EMI
Not available
Not available
COLOR
Green, black
SIZES
8,9,11
7,9,10
MODE OF PAYMENT
Card/Cash
Card/Cash
Available
Available
1 week
10days
CUSTOMER REVIEW
Available
Available
CUSOMER
SATISFACTION
Average
Good
GIFT HAMPERS
Occasionally
Occasionally
SERVICE
Satisfactory
Good
HASSLE FREE
SHOPPING
Not always
Not always
PRICE
DISCOUNT SEASON
COLOR
SIZES
Online Store
Physical Store
Discount by higher
percentage is given only
once or twice in a year.
Not all sizes are available at
a particular store.
All sizes were not available.
AVAILABILITY
SALE RATE
EMI
HASSLE FREE
SHOPPING
Guaranteed
Not guaranteed
Always possible
DELIVERY TIME
Instant delivery
Possible. Resulting in
customer satisfaction.
Depends on the sales
person. May not be
customer friendly. Hence
questioning customer
satisfaction
PAYMENT SECURITY
SIZE EXCHANGE
No chances of bluffing.
Since Hand to hand money
transfer.
No such facilities are
available. Need to come to
shop and purchase the
product.
Available in both store
DAYS OF FREE
RETURN
30/100 Days
COD
Why Unique?
Besides top brands, latest styles and exciting promotions, it offer more than 2000
styles across 50 brands for men, women and children thats over 50,000 shoes .
The after-sales support is also where they have put a lot of thought and effort. They
not only want the buying process to be fun and easy but the delivery to be just as
seamless. The result: a hassle free shopping experience.
Our team will ensure you receive your shoes quickly, absolutely FREE, anywhere in
India. And if you're not happy with your purchase, you have 100 days to return your
unused shoes for a full refund.
YEBHI.COM
Big Shoe Bazaar India Pvt. Ltd. is the fastest growing company in lifestyle category
in India. It powered the sale of multi brand Footwear online through
www.bigshoebazaar.com which transformed into www.Yebhi.com Enormous success
in footwear category inspired us to expand in other categories
like Apparels, Accessories, Bags, Jewellery and Mobiles.
We have multi brand footwear franchise retail stores chain by the name of "Big Shoe
Bazaar" and multi brand & multi category lifestyle franchisee stores by the name of
"Yebhi Fashion". www.bigshoebazaar.net is our online wholesale cash and carry
portal catering to more than 1000 retailers across the country.
Mission
PREFERENCE
After comparison between the two online stores and two physical stores we would
prefer to buy from online web store (bestylish & Yebhi). There are few disadvantages
in buying our product from the online store but comparatively it is better to buy from
online.
The reasons for preferring the online store (bestylish & Yebhi) are:
Hassle free shopping
Easy availability of the products
Discount rates are higher comparatively
Door step delivery
Time saving
Cash on delivery available
Availability of all colours and sizes
Wide range of variety
Comparative study before buying the product could be easily done in online
store.
Customer satisfaction
EMI facilities are available unlike the two physical store i.e. Touristor/Planet
sport.
If the particular product is not available then sms alert is sent to mobile after
the availability. But in case of physical store there is no such facility available.
The days of returning the product are around 30-100days unlike the physical
store. In physical store the product has to be returned by 7/10 days or they
wont take the product back.
The reasons for not preferring the online store (bestylish & Yebhi) are:
The product we are buying has to be finalized by simply viewing a picture.
The hand and feel option is not available as in case of physical store
There is no chance of fake money transfer since in physical store there is
HAND TO HAND money transfer.
At times the product is not being delivered on time/at all not being delivered in
case of online shopping.
The TRY AND BUY option is well valid for physical store.
It is going to be our endeavour to bring you the best that fashion has to offer around
the world. We are starting feet up and launching with shoes a segment we feel
needs an influx of quality footwear. We offer everything from regular sneakers to
high-fashion shoes. Our motto to make people pay attention to the way they dress
their feet. And this love affair with shoes is only the beginning... by the time were
done with you, youll be a fashion aficionado like none other.
References:
1. http://www.yebhi.com/online-shopping/search.html?q=Adidas%20Men
%20BREEZE%20M
2. http://www.bestylish.com/product
3. http://www.adidas.co.in/basketball-shoes
4. http://www.techopedia.com/definition/1424/business-to-consumer-b2c