Villanueva, May Gan F.

BT502A
Refer to the scenario below in answering the questions below. All answers must be
printed in a short bond paper. You may use diagrams or illustrations in explaining your
answers. Use "Arial", 12 pt size in your assignment.
Deadline: Friday, July 8

Henry Foote and Co. Pty., Ltd. management system upgrade

You are a system support liaison officer for shoe manufacturers Henry Foote and Co.
Pty. Ltd. (HFT). HFT is an international company with three factories: one in Australia,
the US and China. One of your main jobs is to translate complex information about the
company's computer systems to users. The users are not technical and have only
limited experience using computers. Some have no experience whatsoever.
Your boss, Henry Foote, has often complimented you on your ability to explain the
system to users in a friendly, clear and helpful manner. All users have attained year 10
or equivalent of high school education, but no more. Whatever they know about
computers, they learnt on the job.
The company currently uses a computer management system called RUN250. It keeps
an inventory of machine parts and materials used by workers and technicians on the
factory floor. It also automatically ensures that flagging supplies are constantly
replenished in each factory without delay. However, the system often crashes.
In response to demands for faster processing speed, added functional capabilities and
greater reliability, managing director Henry Foote wants to install a new release of the
RUN250 in all his factories. The upgrade includes new reports, screens and fields.
Mr Foote has asked you to write a memo to all users of RUN250 about the changes
they can expect with the upgraded system. He tells you that the new system will be
installed and fully operable worldwide in three weeks' time.
Your assignment:
1. List all the possible questions that you may ask to the client regarding the system
upgrade. (10 points)
2. What are the things that needed to be measured or estimated? Explain each. (15
points)
3. Explain the possible solutions in a DFD and provide an explanation of the diagram
you created. (10 points)

Villanueva, May Gan F.

BT502A

Answer:
1.)

What are the possible functions that you want me to add for the upgrade of your
system?
How many times the system did often crashes?
What are the users knowledge about your computer and there limitations to use?
Can I make system that user friendly or easy to understand by the users?
What are the complex information that I need to translate?

2.) The things needed to be measured or estimated are:

Computer Management System Files and data

o To know the limitations of the system if it is are able to manage or to put a
big files to avoid often crashes.
Users Knowledge
o To know the users knowledge and skills for the computer and to make the
process of their work easier.
o Owner needs to hire computer literate user or he/she needs to hire a
training personnel or train the currently user to use the computer while the
other that who doesnt have a knowledge needs to give them other roles
for the job.
Number of computers that needed CMS:
o To measure the needed of CMS for the computer and to be easy to use
and to understand the system by the user and more information could be
easily process.

Villanueva, May Gan F.

BT502A

3.) Possible Solution in a DFD:

I plan to make the computer friendly user to be able for all to easily use the computer
even though they dont have a knowledge to use the system and also I plan to make a
Database to provide the information and to avoid filling cabinet to store a collected data.
CMS also helps you to edit your code easily.