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ERRORS

AND
RESOLUTION
Error 1:
When logging on to a Web Interface, you receive the following error message:
The system could not log you on. Ensure that you entered your details correctly and
try again. If you are still unable to log on, contact your system administrator as your
credentials may be invalid or there may be a problem with the authentication
system.

Below are event log errors for every failed logon on the Web Interface/Citrix Online
Plug-in Web server:
Event Type: Error
Event Source: Citrix Web Interface
Event Category: None
Event ID: 31003

User: N/A
Computer: Server name
Description: Site path: c:\inetpub\wwwroot\Citrix\DesktopWeb.
All the Citrix XML Services configured for the farm XYZ failed to respond to this XML
Service transaction. [Unique Log ID: cc5a8976].

This error might be followed by a second Event ID:


Event Type: Error
Event Source: Citrix Web Interface
Event Category: None
Event ID: 30110
User: N/A
Computer: Server name
Description: Site path: c:\inetpub\wwwroot\Citrix\DesktopWeb.

An error of type "IMA" with an Error ID of "0x80000001" was reported from the Citrix
XML Service at address http://servername:80/scripts/wpnbr.dll
[com.citrix.xml.NFuseProtocol.RequestValidateCredentials]. Depending on the server
running the XML Service, more information may be available in the servers event
log. This Citrix XML Service transaction failed, but the XML Service has not been
removed from the list of active services. [Log ID: 8fcde615]

Cause
Cause 1
The Access computer from the network policy is disabled. During the log on to Web
Interface site, Citrix checks Microsofts Access this computer from the network policy
to ensure that users have the necessary permission to access the server.

Cause 2
The user account has restrictions as to which workstations this user can log on to.
During the log on to the Web Interface site, Citrix XML service tries to authorize the
user in Active Directory using Kerberos. Check the user account properties to ensure
that the server with Citrix XML service is added to the list of workstation which the
user can log on to.

Resolution
Resolution 1
Caution! This procedure requires you to edit the registry. Using Registry Editor
incorrectly can cause serious problems that may require you to reinstall your
operating system. Citrix cannot guarantee that problems resulting from the incorrect
use of Registry Editor can be solved. Use Registry Editor at your own risk. Back up
the registry before you edit it.
1 Add the necessary users to the policy. Access this computer from the network.
It is easiest to add the Remote Desktop Users group.
1 Configure the registry value (UseNetworkLogon=1) under
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\IMA
The registry value introduces an option to enable access to published resources by
enabling either the Access computer from the network or the Allow logon locally
policies.
To specify which of the two policies is required for users to access published
resources:

If the registry value UseNetworkLogon is present and the value is 1, access to


this computer from the network must be enabled for users to launch published

applications. All other values are interpreted as zero, and Log on Locally must
be enabled to launch published applications.

If the registry value UseNetworkLogon is absent, by default, Log on locally


must be enabled.

The registry value is static and, if modified, you must restart the IMA Service for the
change to take effect.
Resolution 2
Using the Active Directory Users and Computer console, open the user account
properties and click the Log On To on the Account tab. Add the server with Citrix
XML service to the list.

Error 2:

When launching applications from a XenApp 4.0 Farm through Web Interface 5.2 or 5.3, you receive the
following error message:
An error occurred while making the requested connection.

On Web Interface 5.2 or 5.3, Event Viewer > Application Log, you might find the following errors:
Event Type: Information
Event Source: Citrix Web Interface
Event Category: None
Event ID: 30401
Date:
10/7/2009
Time:
7:19:51 PM
User:
N/A
Computer: FTLVWI
Description:
Site path: c:\inetpub\wwwroot\Citrix\XenApp.
A socket has been forcibly destroyed by the transaction layer. [Unique Log ID: 9729ab66]
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Information
Event Source: Citrix Web Interface
Event Category: None
Event ID: 30301
Date:
10/7/2009
Time:
7:19:51 PM
User:
N/A
Computer: FTLVWI
Description:

Site path: c:\inetpub\wwwroot\Citrix\XenApp.


The HTTP response indicates the underlying connection was closed. [Unique Log ID: 6fadcb33]
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Cause
Web Interface 5.2 and 5.3, by default, are not initially compatible with Citrix XenApp 4.0 Server for
Windows or Citrix XenApp 4.0 Server for UNIX. An additional manual site configuration step is required.
Resolution
1

On the Web Interface 5.2 or 5.3 server, locate the WebInterface.conf file
(\Inetpub\wwwroot\Citrix\XenApp\Conf) and open it with a text editor.

Locate the following entry around line# 169:


RequireLaunchReference=On

Replace it with the following entry:


RequireLaunchReference=Off

Save the WebInterface.conf file and test.

Users should be able to launch applications from the XenApp 4.0 farm successfully.

Note: Before attempting any manual modifications to the WebInterface.conf file, the Access
Management Console or Web Interface Management Console must be closed; any changes made in the
consoles mentioned after the modifications will break this fix.

Error 3: