A.

Design Issues and Relationships

Cross). However, if an additional function

identified

in

AFM

32-1084

has

Space planning criteria for an individual

requirement to be in the terminal, that

terminal must consider the issues of overall

square footage may be added to the total

building design and planning issues specific to

(i.e. Base Operations).

the site. These considerations can affect the

internal functional areas and spaces included

C. Other Factors

in the facility.

Other factors that can affect the physical

The terminals are divided into five basic

size of a terminal beyond just passenger

areas (Reference Chapter 3 for more

loads include:

information):

Special functions

Terminal mission

Evaluation

Departing Passenger Areas

Arriving Passenger Areas

Administrative Areas

Aircraft Support Areas

Building Support Areas

of

current

terminal

operations

Current Wing mission requirements

Host Nation agreements affecting
terminal operations

B. Spatial Criteria Considerations

Size limits are summarized in Figures 1.1
and

1.2;

however,

these

are

only

approximate space allocations. Modify these

spaces

within

the

established

criteria

1.5 Other Planning Considerations

Consider the following four additional factors
that will affect the planning process.

framework to fit specific project needs.

A. Site Selection

Include space for optional services when

Selecting a site for a Passenger Terminal is a

justified, but keep the total square footage

critical design decision. Many variables are

within the Passenger Terminal allowances

involved in the decision process and include

specified in AFM 32-1084 (i.e. USO, Red

the following criteria:

The design process for either a renovation

Integrate with Base General Plan

or new construction includes the following

basic steps:

Immediate access to the flightline

(direct location on the flight line

= Concept development

not required)

Locate terminals near the center of the

= Periodic design reviews

apron where aircraft are parked to

minimize travel to the aircraft

= Development

of

construction

documents
Large enough site to accommodate
the internal and external terminal

C. Flexibility and Expansion

requirements

both site and building spaces,

Space for expansion or adaptation of

mission reassignments or aircraft

plan to accommodate changing patterns

of use, alternative operating processes,

Physical security requirements

and varying passenger loads in the

design. For example, connect adjacent

Utility availability and capacities

gate lounges by double doors or movable

partitions to maximize flexibility.

Adequate parking
Design the overall building form and
structural system with consideration for

Reference Chapter 2 for additional site

potential

criteria.

without

expansion

and

over-designing

additions,
the

initial

construction.
B. Design
D. Sustainability
All designs shall comply with Base Design
and Architectural Compatibility standards.

Incorporate sustainable design and

Building systems and interior design should

development (SDD) provisions throughout the

be integrated into project planning. Include

planning, programming, design, construction,

force protection requirements in the structural

operations,

integrity of the building design.

deconstruction,

maintenance,
and

demolition

reuse,
process.

Identify building lifetime sustainable goals early

in

the

project

development.

Design

high

quality/performing facilities with lower life-cycle

Integration of all AT standards

2.2. Site Evaluation

costs. Buildings must be energy and water

efficient, and environmentally friendly. Comply

Placing of a new terminal within the context

with current AF SDD policy and guidance and

of the bases flightline is predicated on a

fully incorporate the Federal Leadership in High

few specific factors which will influence that

Performance and Sustainable Buildings (HPSB)

decision. In many instances, however, that

Guiding Principles (GP)

selection is not possible due to the

Chapter 2 Site Criteria

constraints of other existing facilities and

must be adjusted to the realities of limited
available space. The following criteria will

2.1 Summary

help in determining the most suitable

The site location and site development of

locations:

Passenger Terminals are critical to the

successful operation

A. Location

of the facility whether building a new terminal

Select a site adjacent to the airfield that is

or adapting an existing structure. This chapter

both visible and has direct access from the

provides

necessary

main base roadway system. Locate the site

elements of selection and site design in order

in the vicinity of the Air Freight Terminal to

information

on

the

share resources and operational efficiencies.

to develop site plans with:

Coordinate use of parking lot areas with

Facility expansion capacity

Integrated

site

features

neighboring facilities where possible.

such

as

topography

Proximity or orientation to the flightline

Energy efficiency optimization

Ease of Accessibility

B. Local Context
Ensure that both the Base General
Development Plan and any sub-area plans
that deal with the specific area of the
flightline are compatible.

Evaluate the terminal site in response

to local climate conditions including:

Airfield frontage areas shall accommodate

Protect from undesirable winds and

specific aircraft models expected at the

solar gain

particular terminal.

2.3. Site Planning Specifics

Expose activity areas to the sun
Terminal site plans are composed of three

in cold climates

major areas: Public, Flightline, and Service

Shade activity areas in warm climates

sides of the building. Each of these areas

can be further divided into their functional

C. Site Determination

components.

Passenger Terminals require areas for the

A. Public Side

following exterior functions in addition to the

facility itself:

Terminal main entry point for general

access to the facility. Design the main

AT setbacks

entrance and site areas to accommodate

typical

Entry and exit drives for site access

passenger

loads.

Incorporate

accessibility design features, such as curb

cuts, ramps and signs as required by

Service drives and loading areas for

Architectural Barriers Act (ABA).

deliveries
Entry Plaza - A paved area adjacent to the

Short-term parking for privately

building with direct access to the Pick-

owned vehicles (POVs) and

Up/Drop-Off

government-owned

accommodate

vehicles

area.

Size

the

largest

the

area

to

number

of

passengers or personnel expected to arrive

(GOVs)

at the terminal simultaneously. A covered

Ground

transport

pick-up/drop

off

walkway to pick-up/drop-off is preferred.

zones

Frontage or access to the airfield

Include

public

address

CCTV

cameras,

speakers,

lighting,

and

telephones for passenger convenience.

Long-term parking

Pedestrian Access - Sidewalks and

crosswalks from short term parking to

terminal must accommodate passengers

Primary Pick-Up/Drop-Off - Provide an

with rolling suitcases and baggage carts.

area that allows convenient access to the

Use accent pavement at main entries and

terminal while meeting AT requirements.

road crossings as a wayfinding device.

This area can be closed during higher

Include area lighting at all crosswalks and

Force Protection Conditions (FPCON).

plaza areas for safety.

Main Base Access Roads - Ensure that the

Include a drop arm gate or bollards

to control access

access road to the terminal is adequate to

support the traffic volume, buses, and

Limit vehicle speed using speed bumps

delivery trucks that service the building.

Entry/Exit Drives - Provide well-defined

Install No Parking signs within the

controlled access area

entry and exit drives for the Passenger

Terminal to aid passenger navigation.

Features include:

Provide Closed Circuit Television

(CCTV)

surveillance

and

Public

cameras

Address

(PA)

Coordinated entry and exit

system for flight and security

drives

announcements

with

surrounding

parking facilities

Provide

an

additional

ground

Intersections with base access

transportation pick-up/drop zone for

road that permit easy turning of

busses and similar large vehicles

buses and delivery trucks

beyond the 82 ft AT setback

Separate parking lot access from

ground

transportation

Include covered area with seating

Pick-

Up/Drop-Off areas and service

Short Term Parking - Design parking lot

drives

facilities with clear circulation and a

positive appearance that complements

Establish a one-way traffic flow in

the terminal. The following criteria apply

and out of large terminal areas

to parking lot design:

 Public/unrestricted-parking

areas

Chapter

beyond 82 feet AT setback

3,

Section

C.2

for

additional information)

Handicapped accessible spaces as

Comply

required by ABA

with

Consumer

Product Safety Commission

(CPSC) requirements

Barrier-free
parking

lot

access
to

from

main

the

terminal

B. Flightline Side

entrances and exits

The side of the terminal that interfaces
Reserve spaces for Officer-in-Charge,
Distinguished

Visitors

(DV)

and

directly with aircraft and passenger flight

operations. Site building on the flight line or
as close to the flightline as practicable.

employees

Long-term parking for deployments

may be off-site in some locations

Provide

adequate

access

for

baggage

transport vehicles or trucks to facilitate

operations and passenger access of planes.

Dog Walk - Where authorized, provide an

area for walking family pets in a discrete

Include specific areas for the following

location. Sign and provide litter bags for

flightline activities:

users to maintain sanitary conditions.

Passenger transport vehicles

Baggage transport vehicles

passengers with small children.

Aircraft service vehicles

Fleet service vehicles

Material handling equipment

Exterior

Activity

Area

Where

authorized, provide an area for outdoor

play

equipment

to

accommodate

Fully enclosed / fenced

Availability of outdoor space will
determine play equipment size

Limited staff parking area with

Adjacency to and visibility from the

controlled access

Family Lounge is preferred (See

All Terminals - Provide adjacent space for
busses or vans to transport passengers

between the aircraft and terminal gate

with current AT standards for mechanical

entrances.

yards.

Large 2-story Terminals - Accommodate jet

ways directly from the building to the aircraft
parking area.
C. Service Side

2.5 Site Security

Place these activities in least visible

location and separate from the public
areas by means of landscaping or
screen walls:

Site security is a critical element due to

the nature of the facility. Integrate AT
features and ensure all elements comply.
Consider

Supply delivery area

Utility equipment yard

Trash containers/dumpsters

Generator/fuel tank (if required)

the

following

security

features in area design:

Incorporate

permanent

and

removable vehicle barriers into site

layout
Use planters and/or walls to prevent
vehicles from leaving designated

Service drive areas of the terminal include

areas (roads and parking lots) and

controlled access drives connected directly to

driving too close to terminal

base access road. Provide sufficient area

and adequate pavement thicknesses for
large delivery trucks

Use a combination of landscaping

berms and shrubs to deter attack
over lawn areas

2.4. Site Utilities

Provide bollards as an effective

means

Ensure

capacity

and

location

of

all

necessary utilities. Screen mechanical

equipment yards and transformers with
hard walls and/or landscaping. Comply

access

to
to

allow

pedestrian

terminal

precluding vehicle access

while

 Integrate

closed-circuit

television

2.7 Sign Standards

(CCTV) into design and place as

needed or desired elsewhere

Provide

appropriate

directional

and

informational signs to clearly facilitate

Vehicle barrier designs should be both

egress and exiting. Plan, control, and

functional

maintain signs as positive visual elements

and

meet

the

base

Architectural Compatibility Standards.

for site design. Minimize total number of

signs within the terminal area to avoid a

For additional guidance on security

cluttered appearance. Signs must be

measures, reference:

consistent in style, placement, color,

height, and language. Use base sign

AFMAN 32-1071 Security Engineering

standards

for

consistent

sign

faces,

backs, poles, and mounts. Reference the

AMCI 24-101, Volume 14, Passenger

Air Force

Terminal Force Protection

Sign Standards UFC 3-120-01 and the
UFC 4-010-01, DoD Minimum AT
Standards for Buildings
UFC 4-010-02, DoD Anti-terrorism
Standoff Distances for Buildings

AMC Sign Standards for additional

guidance.

Chapter 3 - Facility Criteria

3.1 Summary

2.6 Landscaping and Site Amenities

Coordinate site planning and landscape
elements with building features to create an
integrated design of site and building.
Provide paving, landscaping, site furniture,
and plant materials that comply
with the base Design Standards and
Architectural Compatibility Plan (ACP).

Passenger Terminal facility criteria address

functional aspects of Passenger Terminal
layout. Terminals are composed of five
major areas:

Departing Passenger Areas

Arriving Passenger Areas

Administrative Areas

Aircraft Support Areas

The

Departing

Passenger

Area

constitutes the largest area of any

Building Support Areas

terminal. It facilitates the checking in,

processing, screening and departure of
passengers.

Reference

Figure

3.2

3.2 General Configuration

Departing Passenger Flow Diagram.

Criteria in this chapter is based on the three

A. Entry

major terminal sizes: large, medium and

small. Reference Appendix Three Notional

The entry is located at the front of the

Terminal Floor Plans.

Central Lobby and is the single main

entrance for passengers into the facility; it

Medium and Large Terminals - The main

also can serve as an exit in small and

concept

departing

medium terminals. Do not locate Service

passengers.

counters directly by the entry to avoid

Plan the Departing Passenger Area and

conflicts. A vestibule space is typicaly

associated services on one side of the

included at the terminal entry.

is

to

separate

passengers from arriving

terminal and the Arrival Passenger Area

and Baggage Claim on the opposite

This space functions as an optional

side. Separate Baggage Build-Up and

security screening area when threat

Baggage Break-Down areas to minimize

conditions warrant as a Single Point of

conflict

Entry. Configure space and

between

baggage

handling

vehicles.
adjacencies to avoid congestion. Provide
Small Terminals - The floor plan consolidates

additional

functions into a smaller, shared footprint.

temporary security screening equipment

Departure Passenger Area and the Arrival

and include:

power/data

connections

Passenger Area may be combined into one

space during times of increased passenger
loads.

Sufficient
accommodate

space

to
largest

expected inflow of passengers

for 100% security screening

3.3 Departing Passenger Areas

status

for

 Minimum space of 12-sq. ft. per

Sign-ups for Space-Available or

person with several large pieces of

Required Military Travel

luggage

Mark-Present Sign-ups

Standard Check-In

If the queuing area is outdoors,

add an overhead canopy to
protect those awaiting security
screening

from

inclement

Service Counters - Sub-areas within the

weather

Central

Lobby

cater

specifically

to

departing passengers and include:

Infrared heating and shelter from direct
Passenger Service - A staffed counter

wind in cold climates

which allows passengers to sign up for

general travel, Space-A travel and duty

Cooling and adequate ventilation in

stand-by calls. Locate the Passenger

tropical climates

Service Counter so that it is visible from

B. Central Lobby

both the terminal entrance and from the

The Central Lobby serves as the core and

central lobby.

provides access to all functions of the

Traffic Management Office (TMO) and

terminal. Include limited seating for waiting

Commercial

passengers. Provide direct access from

Provides travel agency booking services.

entry and alternate security screening area.

Locate adjacent to Passenger Service

Travel

Office

(CTO)

Counter or may be located at a separate

Large Terminals - Provide additional upper

facility due to space limitations. Counter can

lobby area on the second floor which

be manned as required by passenger load.

functions as an extension of the ground floor

Central Lobby

Information - Supplies directions and

answers questions regarding services and

Passenger Service Kiosks - Provide free

flights. Locate away from other counters to

standing kiosks with queuing in visible and

minimize congestion.

accessible areas in Central Lobby near Flight

Check-In

Counter.

following services:

Kiosks

provide

the

Small

Terminals

Incorporate

this

unmanned function into the Passenger

Service Counter.

Flight Check-In - A staffed area that is located

Army/Navy/Marine Liaison Counter -

away from the main entrance and other service

Supports

counters. The counter should be in close

where warranted. Locate this counter

proximity

next to the Passenger Service Counter

to

the

Dispatch

and

traffic

from

other

services

Supervisor/Funds Offices. Provide adequate

queuing space, and include the following

Immigration Station - Locate a

services:

portable podium prior to Security

Screening

Boarding passes

Baggage check-in

Purchase of optional in-flight meals

to

service

OCONUS

passengers departing for CONUS

locations. Passengers obtain an exit
stamp

in

their

passports

where

required.
C. Upper Lobby Area

Process and transfer of baggage

to the Baggage Build-Up area

Terminals with a two story configuration

will have an additional lobby area on the

Small Terminals - This counter operation is

second

colocated

extension of the main floor Central Lobby.

with

the

Passenger

Service

Counter.

Business Centers - Provide work stations

with data ports, additional charging stations
for digital devices, Wi-Fi connections and
printers for passenger convenience.

floor

that

functions

as

an

Locate additional functions such as food

service, family lounge, business center,
special category lounge, BX exchange
and restrooms on second floor.
Restrooms - Locate directly off Central
Lobby and Upper Lobby. Provide adequate

Medium and Large Terminals - This

number of fixtures to service the average

convenience is provided as a separate

passenger load. Reference Section 3.7 A

room adjacent to the Central Lobby

for additional information.

Additional Services - In locations that

Small Terminals - Provide one larger

require them, optional services may be

restroom to accommodate both the

provided in or adjacent to the Central

Departing and Arrival Gates.

Lobby and include the following:

D. Lounges

Private office with desk or work station

Intended to provide comfortable and inviting

Baggage storage closet

spaces for travelers and their families to

relax while in transit. Locate adjacent to the

Central Lobby and include the following:

Small

kitchenette

microwave,

with

sink,

storage

cabinets, and under-counter

Special Category Lounge - Serves high
ranking

military

distinguished

and

visitors,

civilian
or

other

refrigerator

officials,
special

When accessed through corridor, upgrade

category passengers. Convenient to but

the finishes in corridor to match the

separate from the Central Lobby, lounge

Special Category Lounge.

areas are divided into separate areas to allow

multiple uses of the space simultaneously.

Small Terminals - Provide a single

Criteria includes:

room with similar features including a

private unisex restroom.

Direct access from the flight line

Family Lounges - Provide travelers with

Support

for

portable

communication

infants and small children dedicated family

activity space. Locate adjacent to Central

devices

Lobby. In a large terminal, include the

Cable TV/Telephone connections

following:

Variable light sources for occupants

Main Lounge Area - Simulates the family

home

comfort

living

comfortable

families

Separate restrooms for men and women

area

and

with

providing

inviting

space

comfortable

a
for

seating,

reading material and media devices

Higher quality finishes and

upgrades

compared

to

main terminal areas

Eating/Kitchen Area - Equip with tables,

chairs,

counter

top

with

sink,

microwave oven, and small refrigerator

Exterior windows where possible

Nursery Room - Furnish with

cribs, rockers and bedding for

E. Passenger Support Conveniences

infants
Local conditions determine which

optional services are provided.

Nursing Area - Private small room

or discrete area set aside for

Food Service - Generally provided in some

nursing mothers

form in all terminals by the AAFES. Locate

Dependent

Assist

Restroom

Restroom sized for strollers with

changing tables
Medium or Large Terminals - May
consist of several rooms; a seating area,
restrooms, a separate crib room with
change areas, and a kitchenette.
Small Terminals - Provide a single room
with an adjacent restroom for diaper
changing.
Childrens Activity Area - Dedicated
space in the terminal or Family Lounge
adjacent to Central Lobby. Furnish area
with a variety of games and toys suitable
for small children. Play area design
guidelines include:

Equipment visible from the Family

Lounge
Enclosed area in a tempered glass
panel to reduce noise Area sized
for local conditions

vending near waiting areas or common

service functions to be accessed from the
central lobby.

Large Terminals - May have dining

areas,

including

food

service

preparation areas, dry food storage

areas,

refrigerator,

freezer,

staff

lockers, and offices.

Small or Medium Terminals - May only
have two or three vending machines
with adjacent seating.
Base Exchange Annex - In medium
and large Passenger Terminals, provide
small sundry items, snacks and gifts
adjacent to Central Lobby or Upper
Lobby.
Ground Transportation Counter/Kiosk Provide

space

for

rental

car,

base

transport, taxicab, bus, subway, or rail

transportation information. In small and
medium terminals, the Information Counter
may provide this function.

Automated Teller Machines - ATMs may

Additional

power/data

be supplied by local banks or credit unions.

connections

for

Locate in visible and accessible area

screening equipment

Telephones - Provide area with on-

Determine

and-off bases access telephones. In

magnetometer screening stations based on

large terminals provide a separate area

the

for this activity. In small and medium

processed on a daily basis.

number

number

security

of

of

X-Ray

departing

and

passengers

terminals, this area can be located

centrally for both departing and arriving

G. Departing Passenger Gate Area

passengers.
This is the final waiting area for
passengers prior to boarding the

F. Security Screening Area

aircraft. Once entered, passengers

The major check-point prior to entering the

may not return to Central Lobby

Departure Gate Area. This area includes

without being rescreened.

space for passengers processing through

security screening equipment. Consider the

Gate Area Corridor - The transition area

following:

just past Security Screening that provides

access to the gates and restrooms in

Configure and place both before gate

medium and large terminals. In small

and at entry to avoid congestions with

terminals, gate access may be direct from

other functions in Central Lobby

Security Screening.

Minimize queuing space

Departure Gate - Provides a seating

area for departing passengers and

Large

X-Ray

magnetometers,

machines,

trays,

tables,

security personnel

and

secure access to planes. Gate may be

used by arriving passengers if needed
with proper security and separation.
Include the following:

Secondary

security

checks

with hand, scanners, and the

visual inspection of baggage

Passenger

Agent

Counter

or

podium in a visible location at

each gate

transit space. Reference Figure 3.3 for

An information board for flight
number,

destination

Arriving Passenger Flow Diagram.

and
A. Arrival Gate

departure
Secured gate areas, using movable

Arriving passengers proceed directly from

walls, to prevent contact between

the aircraft to the Arrival Gate waiting area.

passengers from different flights

Consider the following:

Space

seating

rows

Size area smaller than Departing

to

accommodate passengers with

Gate

areas

baggage

Immigration

to

accommodate

and

Customs

briefings where required

Gate Area Restrooms - Locate directly
off Gate Corridor or Gate Area. Provide

If located on second floor, provide

adequate number of fixtures to service

stairs and elevators to arrival

the average passenger load. Reference

processing and Baggage Claim

Section 3.7 A for additional information.

area on ground floor

Small Flight/Departure Gate - In large

When

necessary,

with

proper

terminals with second floor Departure Gate

security and separation, may be

Areas, include a ground level Gate to

used for departures

access smaller aircraft.

Restrooms - Locate directly off Arrival

Include security screening and direct

Gate. Additional restrooms may be

access

located

to

gate

without

separate

prior

to

the

Customs/Agriculture Counter. Provide

restrooms.

adequate number of fixtures to service

3.4 Arriving Passenger Areas

Although

equally

as

important

the average passenger load.

as

the

B. Immigration Station

departing passenger areas, the arriving

passenger areas require less space than the

Immigration clearance may be

departing passengers since it is primarily a

accessed from the gate and prior

to baggage claim. Supply a

Customs is the final checkpoint prior to

portable podium for agents that address

entering or returning from a foreign

host nation requirements. Procedures

country:

will differ by country and by origination of

flight.

After claiming baggage, passengers

queue for Customs inspection

C. Baggage Claim
Queuing should not conflict with bag
The Baggage Claim area should

security examination or circulation

be sized appropriately to include

the following:

Identify the point beyond which

passengers should not proceed

Baggage conveyors

Minimal

seating

until directed
to

avoid

congestion in front of conveyors

Passengers may arrive from a location

where baggage was not screened. In such
cases,

passengers

pass

back

Immigration Station and Customs

through the security screening area if they

Counter

access ticketing or departing areas.

Oversized luggage claims area

Terminals with more elaborate Customs

procedures

must

Restrooms

may

require

an

additional

search room, vault and an Agriculture

Inspection Office.

D. Lost and Found

F. Passenger Support Conveniences

Provide a room adjacent to the Baggage

Optional activities provided to travelers.

Claim area for this administrative support

Local conditions determine which services

function. Size space for a work station and

are provided. Most are located in or

provide lockable closet for unclaimed or

adjacent to Central Lobby.

mistagged baggage.
Baggage Carts - Provide baggage
E. Customs/Agriculture

carts in areas designated by local

management.

The Passenger Terminal includes a

Hotel/Lodging Information - Provide an

variety

Information Kiosk/Station with information on

spaces. Some spaces directly relate

lodging, area hotels and area attractions.

to passenger processing while other

This Kiosk should be located outside of the

internal offices have little or no

Customs area (i.e. after passengers pass

contact with passengers. Specific

through customs).

of

administrative

support

requirements for

Small Terminals - May be incorporated into

Central Lobby.

administrative spaces are determined using

AFM 32-1084 and command guidelines.

G. Baggage Claim Exit

A. Required Administrative Offices

Provides direct exit from terminal or back

These offices are directly involved in

into

the daily operations of the terminal

Entry

Vestibule.

Designs

should

incorporate the following:

and include:

No direct re-entry upon exit

Monitored by Security CCTV

Terminal Management - Locate offices to

have direct access to other functional
areas, especially the Central Lobby. Openplan office space with work stations is

Greeting

area

outside

Customs/Baggage

Claim

the

preferred

Sterile

(secure) Area

Provide

offices

for

the

following

individuals:

Covered walkway to primary pickup/drop-off

Exterior

covered

area

accommodates

both

passengers

awaiting

which

greeters

Officer-In-Charge

Superintendent

Non-Commissioned-Officer-In-Charge

Transportation Assistant

and

ground

transportation

3.5 Administrative Areas

Shift Supervisor/Funds - Private

require separate search room with access

office, located adjacent to Flight

to Arriving Gate Area.

Check-In Counter.
B. Additional Administrative Offices
Dispatch

Coordinates

ground

transportation of passengers and baggage

In locations where required, optional offices

with aircraft and gates. Locate office

may be provided.

adjoining Shift Supervisor/Funds Office and

Conference/Training Room - Size to

Break Room

accommodate local staff requirements.

Provide computer and AV connections
for training programs.
Break Room - Size to meet the needs of
local

staff;

microwave,

equip
sink,

with

counter

refrigerator,
space,

and

seating. Locate near Dispatch and Shift

Red Cross - The Red Cross may be

in

the

terminal,

convenient

to

departing passengers.

Supervisor/Funds offices. Large terminals

may include additional break area in

Army/Navy/Marine Liaison

Terminal

immediately

Management

Area.

In

small

terminals, space may double as training

room.

adjacent

Locate

to

the

Army/Navy/Marine Liaison Counter.

3.6 Aircraft Support Areas

Storage - Provide separate storage

rooms to accommodate administrative,

Directly supports terminal ground operation

office, and janitorial supplies.

functions of departing and arriving aircraft.

Accessed by staff only, these activities

Traffic Management Office (TMO) and

include:

Commercial Travel Office (CTO) - Locate

adjacent to Passenger Service Counters and

Baggage Screening

Baggage Build-Up

Baggage Break-Down

Clean Fleet Services

other offices.
Customs/Immigration/Agricultural
Inspection

Office

Locate

near

the

Customs Counter in the arrival area. May

Counter and extends into the Baggage

A. Baggage

Build-Up. Provide sufficient length to

enable efficient screening, sorting, and

These areas must be secure and weather

unloading, with direct Flightline access.

protected. Interior spaces are preferred. The

optimum room size and shape will be

Small Terminals - A hand pass from

determined by means of delivery and mix of

the

aircraft. Provide space for baggage built on or

Baggage Build-Up is sufficient.

Flight

Check-In

Counter

to

removed from 463L pallets (88 x 108 max.),

roller systems, and maneuverability of

Baggage Break-Down - After baggage

is unloaded from arriving aircraft, it is

material

handling

equipment,

such

as

transported to the Baggage Break-Down

forklifts. Small batches of baggage are taken

Area. The conveyor then transfers the

directly to the aircraft by a terminal truck.

baggage into the Baggage Claim Area.

Provide direct exterior access for personnel

and vehicles.

B.

Clean

Fleet

Services

Provides

originating aircraft and in-transit aircraft with

Small Terminals - These functions may be

expendable and non-expendable supplies

located on the exterior of the facility;

such as

Baggage Build-Up and Break-Down can be

primarily as a warehouse-type space

blankets, pillows, etc.

Serves

collocated.
Baggage Screening - Provide adequate

with shelving storage for supplies, office

space in larger terminals for baggage X-Ray

space and work area with tables. Locate

equipment. Allow space between baggage

adjacent to flightline access for ease of

rows for military dog security searches.

loading and unloading of supplies. Provide

Baggage screening is normally located

within Baggage Build-Up.

vehicles.

Baggage Build-Up - After baggage is

tagged at the Check-In Counter and
screened

for

departing

direct exterior access for personnel and

flights,

it

is

conveyed to a Baggage Build-Up where it

is sorted by destination. The conveyor
originates behind the Flight Check-In

3.7 Building Support Areas

All facilities require support spaces for basic
building functions. Theses utilities are the
backbone of the building; they provide for

the

daily

operations

and

include

the

following:

Showers in Central Lobby

A. Restrooms - Place at various

Family assist areas in terminals

locations throughout the Terminal to

with heavy concentrations of

include Central Lobby, Departing Gate

families

Areas, Arriving Passenger Gate Areas,

Food Service areas, Special Category

Small Terminals - Provide central restroom

Lounge, and Family Lounge.

off the Central Lobby to accommodate the

functions of the Central Lobby, Departing

Restrooms for Central Lobby, Departing

Gate, and Arrival Gate Area.

Gate, and Arrival Gate Area include:

requirements.

Infant changing stations

Numbers

are

approximation and should be used with

appropriate code referral

Diaper disposal receptacles

B. Custodial Services

Handicapped accessible facilities

Provide
Electrical outlets beneath mirrors for
electric razors or hair dryers

locations

janitorial

closets

throughout

the

at

several
Terminal.

Include space for cleaning supplies,

equipment and a mop sink. Provide

Increased ventilation requirements

separate

space

for

housekeeping

supplies if necessary.
Include drinking fountains at all
restroom locations

C. Mechanical Room

Restrooms for Central Lobby, Departing

Size rooms and doors to accommodate

Gate, and Arrival Gate Area may also

equipment and maintenance. Locate on

include:

an exterior wall of the terminal with

direct secure access.

Benches and clothes hooks for

personnel wishing to change
clothes or uniforms

an

D. Electrical Room

Size rooms and doors to accommodate

equipment and maintenance. Locate on an

In general, select building materials that are

exterior wall of the terminal with direct

economical, locally available, and

secure access and typically adjacent to the

Mechanical Room.
E. Communications Room
Size the rooms and doors to permit efficient
movement and maintenance of equipment.

resilient in the local environment. Use

Condition space and locate room in the

construction

interior of the terminal. Coordinate with

techniques that are customary in the

Communication

local community.

Squadrons

for

current

assemblies

and

standards and protocols.

B. Doors

3.8 Function Sizes and Adjacencies

Provide
This

section

provides

notional

large,

automatic

doors

to

space

accommodate passengers with baggage

allocations and notional plan diagrams for the

at entries and one-way exits. Use cypher

three terminal sizes. Reference Appendix

locked doors, or similar devices, at

Four for notional terminal floor plans (not

service

definitive designs).

oversized doors in service/baggage areas

to

entries

facilitate

and

gates.

movement

of

Provide
baggage

Each base develops its own program

transport vehicles or pallets to and from

requirements

the aircraft. Reference Chapter 3, Section

and

design

solutions

appropriate to its local functions, operating

patterns,

scope,

site

constraints,

J for facility security requirements.

and

architectural character, in accordance with

C. Windows

AFM 32-1084, AMCI 24-101, Volume 14,

and this Guide.

Liberal use of glazing is encouraged in

building

design.

Balance

aesthetic

qualities with the need for security and

Large - Type IV Passenger Terminal
A. Building Construction

force

protection.

Daylighting

in

all

gathering areas is recommended to

Provide fluorescent lighting with low

enhance passenger comfort.

temperature,

energy-efficient

ballasts

and lamps. Include task lighting at office

D. Elevators

desks in administrative areas.

To facilitate the movement of passengers in

Include motion detection switches for

multi-story/large terminals, locate elevators

administrative spaces. Wherever natural

adjacent to the Central Lobby.

light is available, provide lighting control

systems, including ambient light dimmers,

E.

Heating,

Ventilation,

and

Air

to automatically reduce intensity levels of

Conditioning

artificial lighting.

Provide temperature sensors with remote

Use high-intensity discharge light sources

adjustment

thermostats.

controlled by automatic timers to provide

maintaining

exterior lighting of parking areas and

different environmental conditions in different

walkways. Locate exterior lighting fixtures in

functional areas so that operating systems in

parking lots and pedestrian walkways.

Provide

or

zone

tamper-proof
controls

for

parts of the terminal can be reduced during

down times.

H. Flight Information/Public Address

Provide

flight

information

in

the

following visible locations:

F. Plumbing

Central Lobby Information Counter

Departure Gate Area

Food Service Area

In addition to the standard codes, provide

adequate drinking fountains throughout the
terminal including the Exterior Activity Area
If required, provide eye-wash stations and
emergency showers in accordance with
Occupational

Safety

and

Administration (OSHA) standards.

Health

Provide

one

in

the

Special

Category Lounge with flight information.

Include

G. Lighting

channel

hands-free,

two-way

intercom/public address system throughout

the facility.

Locate the Central Intercom Console in the

Administrative Area. Provide for the isolation

Duress Alarms - Provide Duress Alarms

of each area served so the public address

at

system can be turned off in individual

Supervisor/Funds Room, and Gate areas.

lounges and gates.

Coordinate installation and monitoring

various

counter

locations,

with local security forces.

Provide a centrally operated music system
to serve all passenger areas. Provide
differential controls for each space served.
I. Telephone, Data, and Communications

Door Security - Install cypher locks on

service

doors

and

Supervisor/Funds

Provide telephone and computer wiring

Room (with an additional interior dead

to support voice, data, and television.

bolt).

Equip the facility with the capability for

intercom,

cable

television,

defense

X-Ray and Magnetometer Equipment -

systems

network

global

Provide equipment at the Security Screening

information network system (GINS), on-

Area; determine the number of units needed

base lines, and local area network

based on local requirements and anticipated

(LAN) connections. Wi-Fi - Provide in

passenger loads. Select equipment based on

all areas of the terminal for passenger

Air Force requirements. Ensure large pieces

convenience.

of baggage and parcels can be efficiently

(DSN),

examine

Media Devices - In public waiting areas,

provide additional electrical capacity for
charging of personal digital devices such

Confirm

specific

communications

as cell phones, laptops, and tablets. This

requirements with the Communications

can be in the form of charging stations,

Squadron before planning major building

integrated outlets in gang seating, or extra

upgrades or modifications.

wall outlets adjacent to seating.Intrusion

Detection - Install an Intrusion Detection
Alarm System for all terminals. Locate
alarms at all major entrances and exits,
including all gate locations

J. Security Systems and Equipment

Security levels at Passenger Terminals
vary depending on location and country.
The location of security points may change

within a single terminal due to facility or

includes

two

recommended

color

operational requirements. Physical security

schemes for the terminal. Appendix Two

measures must be included for both the

includes five mandatory color schemes for

terminal building

Family Lounges.

and the surrounding site (e.g., parking lots,

roads, and cargo areas) when adjacent to or

4.2. General Design Criteria

collocated with the Passenger Terminal.

Consider the following guidelines when

Closed Circuit Television - Incorporate
security surveillance cameras into the design

designing

an

interior

terminal.

Designs

scheme

shall

be

for

visually

interesting and reflect the following:

of the queuing and security checkpoint areas

and throughout the terminal in general.

Regional character and/or base

Monitor each interior open waiting area either

from an adjacent Service Counter or by video

architectural theme

Timeless design

A holistic approach to exteriors and

camera.

Chapter

Interior

interiors

Standards

Function and character with

appropriate volumes

4.1 Summary

A quality Passenger Terminal provides an

environment

that

promotes

customer

satisfaction

and

comfort,

conveys

professionalism, improves job performance,

and maintains security.
This

chapter

addresses

An open layout with clear visibility to

functional areas

Clear way-finding

Efficient circulation flow

4.3 Comprehensive Interior Design

interior

finish

standards, color concepts, and general

criteria to assist in creating a standard of
understated excellence. Appendix One

(CID)
CIDs ensure that both new and renovation
projects match the design
objectives for the entire terminal. Use
this approach for all new construction,

Select neutral tones for materials that

significant

interior

renovations,

and

cover large spaces: paint, hard-surface

special focus areas. The CID package

flooring,

and

addresses:

panels.

Color

system

furniture

selections

wall

must

be

compatible with the blue tricolor AMC

Interior finishes

Passenger Service Logo.

Furnishings

B. Floors

Signage

Use durable and appropriate floor

materials in high traffic areas and Food

Preparation Areas, such as terrazzo

Accessories/Artwork

tile, quarry tile, or ceramic tile.

Reference the AMC Interior Design Guide
for an expanded general discussion of

Provide patterned carpet tile in seating

interior design requirements and Appendix

areas, offices, conference, and training

One and Appendix Two for interior color

areas. Use broadloom carpet in special

schemes.

use

4.4 Interior Finishes

Category

spaces

such

as

the

Lounges.

Special
Consider

multicolored, patterned carpet tile in

Incorporate finishes that are aesthetically

darker shades in the public areas.

pleasing, coordinated, durable, and easily

maintained.

Reference

Figure

4.1

for

C. Walls

Approved Interior Finishes Schedule.

Options such as vinyl wall coverings,
acoustical wall coverings, ceramic tile,

A. Color Concepts

paint, and textured paint finishes on

Choose a warm or a cool color scheme

interior walls are all acceptable.

from Appendix One to integrate all

Use ceramic wall tile in restrooms for

areas of terminal interiors.

ease of maintenance. Where required,

Incorporate accent colors in carpets and/or

include chair rails to protect walls and

carpet borders, upholstery, accessories, and

wall coverings from furniture, carts,

artwork. Use accent colors sparingly to

hand wheeled luggage, and mobility

complement

bags.

neutral

background

colors.

that has integral conduits, raceways, or

D. Ceilings

channels

for

communications
Use 2 ft. x 2 ft. acoustical ceiling tile

electrical
service

to

and
hide

unsightly wires and cables. Use

throughout the major areas of the terminal.

Tiles with concealed grid or revealed edge

sound absorbent fabric panels and/or

are preferred. In restrooms and other wet

privacy

areas use a water-resistant gypsum board or

background

plaster with water resistant paint finishes

laminate work surfaces.

E. Window Coverings

Use systems furniture in staff offices

screens
noise;

to

reduce

use

plastic-

occupied by four or more persons.

Use vertical blinds, horizontal blinds,

Integrate systems and free-standing

and/or mechanized sun shades in public

furniture

spaces and office areas to filter daylight

Development.

but still allow outdoor views. Use lined

includes

draperies in the Special Category Lounges

panels, panel hung desks,

during

Interior

Systems

Design
furniture

interchangeable

wall

and draperies with blackout lining in the

Conference/Training Room to block out

and storage modules that can be

light for visual presentations.

combined to form office workstations.

These stations allow for the easy

4.5 Furnishings

integration of computer hardware in

office areas that use systems furniture.

Furnishings

are an integral part of the

comprehensive building design and image.

B. Waiting Areas

Coordinate furnishing selections with facility

materials, textures, and colors.

Use gang seating in public waiting

areas. Provide a minimum inside seat

A. Offices

width of 18-inches and arms for every

seat. Use metal arms and legs (as

Design office areas with either panel-hung

opposed to wood) for durability and

or desk-based systems furniture. These

ease of maintenance. Use high quality,

products generally require less floor space

breathable

than free-standing furniture and also allow

upholstery fabric.

for future reconfiguration. Select furniture

vinyl

or

heavy-duty

Coordinate
C. Lounges

with

the

following

publications for further sign guidance:

Provide high quality, durable furniture for the

AMCI 24-101, Volume 14 for

Special Category Lounge that is comparable

additional

information

to executive offices. In Family Lounges,

antiterrorism

chose durable and washable cribs, changing

control signage

and

on

access

tables, and rockers in materials and colors

that coordinate with the chosen Family

Room interior color scheme

AFP 32-1097, Air Force Sign

Standards

E. Accessories
Keep instructional messages to
Professionally framed artwork, wall murals,

passengers to a minimum and

and

post only where necessary using

live

or

complement

high-quality

the

interior

silk
finishes

plants
and

electronic messaging boards.

reinforce the design scheme. Provide trash

and recycling receptacles that coordinate
Put

with the color scheme.

temporary

notices,

memos,

employee information, etc., on framed

commercial

4.6 Signage

bulletin

boards

located

away from public view. Do not use handDevelop an integrated, interior sign plan as

lettered or stenciled signs in any room

part of the comprehensive interior design

scheme

throughout

the

terminal.

Use

4.7 Service Counters

professionally made signs that

Drawings in Appendix Three provide

are appropriately sized for the viewing

general plans, elevations, and detail

distance and compatible with the facility

information for the Passenger Service

design scheme.

Counters, Flight Check-

Include mandatory AMC Passenger Logo

In Counters, Secondary Writing Counter

behind AMC operated counters as shown in

and Workstation. Design other service

Figure 4.2.

counters to a similar standard and

architectural theme