NEW ERA UNIVERSITY

College of Business Administration

MARKETING MANAGEMENT

PROPOSED
QUALITY IMPROVEMENT
PLAN
NEW SYSTEMATIC ONLINE PAYMENT
SYSYTEM

As partial fulfillment for the subject

MGMT 11-5 Total Quality Management
First Semester
School Year 2016-2017

TABLE OF CONTENTS

A. Statement of the problem

1. Cost of Transportation and Time effectively
2. There are times that the flow of line is very slow
B. Quality Tool
Cause and Effect (Fishbone Diagram)

C. Root Cause of the Problem

1.
2.
3.
4.

Manpower
Material
Machine
Environment

D. Recommendation and Benefits

E. Implementation Plan
Appendices

NEW ERA UNIVERSITY

Quality Improvement Proposal for the

PAYMENT SYSTEM
WITH A NEW SYSTEMATIC ONLINE SYSTEM
______________________________________________________________________________

I. STATEMENT OF THE PROBLEM:

We have observed the following quality problems associated in payment system

1. COST OF TRANSPORTATION AND TIME EFFECTIVELY
a. In paying the tuition fee theres a tendency that too many students fall in
line so some students gets bored and leave thinking they can come back
again tomorrow
b. Students who are bored in paying the tuition fees will think that there is
another day to pay as long as its not the deadline of payment so the
tendency he or she will go home, so the expense of the students will get
higher
2. There are times that the flow of line is very slow
a. Because of the dozens of students who will pay the tuition fee the flow of
the line is too slow and we only have a few cashier booth that also takes
their lunch break increasing the leftover line from the morning to the
afternoon line thus making the line longer.

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Total Quality Management

NEW ERA UNIVERSITY

College of Business Administration
MARKETING MANAGEMENT

Quality Improvement Proposal for the

PAYMENT SYSTEM
WITH A NEW SYSTEMATIC ONLINE SYSTEM
______________________________________________________________________________

Part 3
QUALITY TOOL

Fishbone Diagram
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Total Quality Management
1st Semester SY 2016-2017

Not en

NEW ERA UNIVERSITY

College of Business Administration
MARKETING MANAGEMENT

Quality Improvement Proposal for the

PAYMENT SYSTEM
WITH A NEW SYSTEMATIC ONLINE SYSTEM

Environment

______________________________________________________________________________

Part 4
ROOT CAUSE OF THE PROBLEM

MANPOWER
a. Not enough number of cashier and payment booth
Because as the number of enrollees increases, The University have not yet added
additional Accounting Personnel

MACHINE
a. No Atm machine inside the university
Because we dont have corresponding Bank partners yet

ENVIRONMENT
a. Temperature
b. Humidity
We are living in a Tropical Country

______________________________________________________________________________
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Total Quality Management
1st Semester SY 2016-2017

NEW ERA UNIVERSITY

College of Business Administration
MARKETING MANAGEMENT

Quality Improvement Proposal for the

PAYMENT SYSTEM
WITH A NEW SYSTEMATIC ONLINE SYSTEM
______________________________________________________________________________

Part 5
RECOMMENDATIONS AND BENEFITS
IV. RECOMMENDATIONS AND BENEFITS:
In order to serve better the ultimate beneficiary of New Era University, Team A is proposing the
following quality improvement:
1. METHOD OF PAYMENT
Upgrading the payment methods of all enrollment transactions into a more accessible and easier method of
payment.
PRESENT
PROPOSED

At present, New Era Universitys cashiers are

experiencing very long line of payees and very
slow movement in the flow of line

The proposal is that, instead of going to the school

manually and paying your fees or transacting overthe-counter, students/customers who will be paying
their tuition fees can now go to the bank nearest to
their homes and make their transactions there.
Benefits:
a. Payment center will be more accessible to
clients, especially to those are still living
in the province, or even the busy one.
b. Credit cards can now be used for payments
c. Transactions can be made faster due to
smaller number of clients in the bank
during enrollment periods.
But, they can still do the traditional mode of
payment, which going directly to the universitys
cashier and do the payment manually.

_____________________________________________________________________________________________________________________
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Total Quality Management
1st Semester SY 2016-2017

ENVIRONMENT
Giving the clients an alternative that instead of waiting in line without equipments other than
fresh air and a bench, they will be going to a fully-air conditioned facility.
PRESENT

PROPOSED

Environment can be a little bit harsh at times,

especially since we are living in a tropical country
which experiences hot and rainy climate, because
of that the queue of clients at the cashier who is in
an open area are the ones that gets affected first.

Give the clients a more organized way of payments,

queuing of people, and more comfortable and
accessible payment methods.

Make an agreement with banks to be able to

allow or accept payments from clients of
New Era University for their tuition fees.

Benefits:
a. Environment in a bank is more comfortable
than the environment in an open area.

b. The queue of clients is more organized

inside the bank.

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Total Quality Management
1st Semester SY 2016-2017

NEW ERA UNIVERSITY

College of Business Administration
MARKETING MANAGEMENT

Quality Improvement Proposal for the

PAYMENT SYSTEM
WITH A NEW SYSTEMATIC ONLINE SYSTEM
______________________________________________________________________________

Part 6
IMPLEMENTATION PLAN
OBJECTIVE
S

ACTIVITY

RESPONSIBL
E

TARGET

ESTIMATE
D
BUDGET
(PhP)

To hire additional
Accounting
Personnel

1. Review the Universitys financial

capacity to hire additiional personnel

HR Director
Chief Accountant

March 2015

Chief Accountant
Or Accounting
Department Head

March 2015

10,000

2. Make the Job Description and Job

Specification
3. Advertise the Job opening

To form a team that

will look for
prospect bank
partners

1.Review the all records especially Financial

Accounts.
2.Assign the accounts Department
supervise the checking of the records.
3.Create
a
gap
recommendation.

analysis

0.00

to
and

4.Initiate action.
Implementation of
Online System

1.Review the all the records regarding

Online Payment
2.Create
a
gap
recommendation.

analysis

Start now until

August 2015

1,000.00

PhP

11,00.00

and

3.Initiate action.

TOTAL

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Total Quality Management
1st Semester SY 2016-2017