Lance Clark

(319) 431-6524
Gainesville, GA
lance.clark46@yahoo.com
www.linkedin.com/in/lance-clark

Job Objective
A leadership position with a progressive and growing restaurant organization, utilizing 18+ years Restaurant
Operations experience. Open to travel and/or potential relocation.
Core professional competencies include:
Multi-unit operations management
Multimillion-dollar P&L management
Food, labor, marketing cost control

Sales, product, market analysis

Site selection & construction
Risk management & inventory control

Customer satisfaction & retention

Human resources management
Team building & staff retention

Business Experience
The Krystal Corporation - Atlanta, Georgia

(4/2013 to present)

($4M SE Regional Quick Service Chain)

Regional Vice President of Operations - 1/10/16 to Present
Responsible for the day to day operations of 44 restaurants in Alabama and Georgia. Oversee 6 District Managers with an
employee base of 880 employees, and annual sales over $55M.

Regional Director of Operations - 2/2014 to January 2016

Responsible for the day to day operations of 38 restaurants in Tennessee and Georgia. Oversee 6 District Managers with
an employee base of 600 employees, and annual sales over $48M. Accomplishments include:
Reversed Region sales results from a negative 7% in 2013, at the time assigned in position, and improved to the
top 5 in the company with a positive + 1.68% to date. This was accomplished through the implementation and
use of clear processes and procedures, maintaining high standards, and selecting and developing quality talent at
all levels in the region.
Improved speed of service by 60 seconds in the past 24 months by focusing on delivering A level service to our
customers.
Internally developed 3 new District Managers, and have the top 2 DMs in the company for year over year profit
improvement.
Completed 6 remodels in the past 12 months with average sales growth of 10% plus.

Director of UPS (Under Performing Stores) - 7/2013 to 2/2014

Directed companywide improvement of negative EBITDA restaurants to positive EBITDA in 17 identified restaurants in the
Krystal system.
Implemented standards with the DMs to move the restaurants to positive EBITDA in 11 of the 17 stores in the 7
months in position.

Regional Director In Training - 4/2013 to 7/2013

Hired as a Fast Track Regional Director. While in training with Krystal, was assigned to manage open District in Mobile,
Alabama until it could be stabilized. Accomplishments included:
Improved customer satisfaction score by 10%.
Reduced speed of service by 20 seconds, improved sales by 3%, Improved Total Controllable profit by 2.5%.
Identified and developed two internal GMs and sourced and identified a District Manager who was hired to run
the district.

Arbys, LLC/SYBRA, Inc. /ARG

(3/2003 to 4/2013)

($3.2 Billion quick service restaurant chain with 3300 restaurants)

Training Consultant - 10/2012 to 4/2013
Responsible for ensuring the proper execution and alignment of all training programs in 354 company and franchised
restaurants in the Georgia, Carolina and Alabama markets. Monitor all new trainee progress. Coordinate and execute
training and leadership development workshops for company and franchise entities and handle all new product rollouts,
new restaurant openings and remodels.

Franchise Business Manager - 2/2008 to 10/2012

Provided franchise support to 278 Franchise owned restaurants in Oklahoma, Arkansas, Missouri and Kansas. Key
accomplishments include:
Selected as Impact Player of the Year in 2008
Chosen as a member of the Operations Advisory Board
Entrusted with the largest Arbys franchise in the system US Beef. Implemented bulk slicing and saved $2M in
labor and paper cost.

Director of Concept Development - 3/2007 to 2/2008

Project leader for national rollout of Toasted Subs, Worked closely with R&D on sandwich builds, and equipment.
Developed a delivery program that reduced costs for the system of over $2M.

Director of Operations - 5/2005 to 3/2007

Selected as Operations Project Director for NEW Alternative Channel Concept. Program was designed to test
nontraditional Arbys units in strip center locations with a deli style feel. Developed operational procedures, processes
and tools for innovative products to be introduced to the system and teamed with Purchasing and Logistics on
procurement. While concept was never launched, several good initiatives were developed from it including the toasted
sub line that is used today and has achieved 20 consecutive quarters of sales growth.

Franchise Business Manager - 3/2003 to 5/2005

Provided franchise Support to 150 franchise owned restaurants in the Georgia market.

Beaton, Inc. Cedar Rapids, IA

(11/1998 to 3/2003)

(19 store Burger King Franchisee)

Director of Operations
Supervised 3 District Managers and $24M in revenues. Responsible for all aspects of restaurant operations including
sales growth, profit, marketing planning and implementation, staffing and recruiting, employee development, succession
planning, policy development and implementation, and overall company growth and development strategy.

Hardee Food Systems, Inc. -

(8/1987 to 11/1998)

(Quick service restaurant with 2000 locations and owned by CKE Restaurants)
District Manager - 3/1993 to 11/1998
Oversaw operations for 15 company-owned restaurants.
Earned Best Prior Year Profit Award by exceeding prior year profit by more than $ 400,000.
Decreased repair & maintenance expenditures by more than $ 50,000.
Reduced Workers Compensation claims in excess of 3%.

General Manager/Assistant Manager - 6/1987 to 3/1993

Began as Assistant General Manager and promoted to GM in 11 months. Opened new unit, and consistently generated
sales increases in excess of 5% per year. Selected as GM of the Year in 1991 out of 300 General Managers.