Beruflich Dokumente
Kultur Dokumente
Objectives
Uponcompletingthislesson,youwillbeabletodescribethedifferenttypesofvoicegateways
andwhentouseeachtype.Thisabilityincludesbeingabletomeettheseobjectives:
DescribethefunctionalityofgatewaysandtheirroleofconnectingVoIPtotraditional
PSTNandtelephonyequipment
DescribethedifferentCiscogatewayplatforms
IdentifysupportedIPtelephonydeploymentmodels
IdentifythemajorcharacteristicsanddesignguidelinesofasinglesiteIPtelephony
deploymentmodel
IdentifythemajorcharacteristicsanddesignguidelinesofamultisitecentralizedIP
telephonydeploymentmodel
IdentifythemajorcharacteristicsanddesignguidelinesofamultisitedistributedIP
telephonydeploymentmodel
Identifythecharacteristics,limitations,andadvantagesofclusteringovertheIPWAN
Introduction to VoIP
1-39
Understanding Gateways
ThistopicdescribesthefunctionalityofgatewaysandtheirroleofconnectingVoIPto
traditionalPSTNandtelephonyequipment.
Understanding Gateways
A gateway connects IP
communication networks to analog
devices, to the PSTN, or to a PBX
Specifically, its role is the
following:
Convert IP telephony packets
into analog or digital signals
Connect an IP telephony
network to analog or digital
trunks or to individual analog
stations
Two gateway signaling types:
Analog
Digital
CVOICE v6.01-2
Avoicegatewayfunctionsasatranslatorbetweendifferenttypesofnetworks.Gatewaysallow
terminalsofonetype,suchasH.323,tocommunicatewithterminalsofanothertype,suchasa
PBX,byconvertingprotocols.GatewaysconnectacompanynetworktothePSTN,aPBX,or
individualanalogdevicessuchasaphoneorfax.
ThesearethetwotypesofCiscoaccessgateways:
1-40
Analoggateways:TherearetwocategoriesofCiscoanalogaccesssystems:
AnalogstationgatewaysconnectanIPtelephonynetworktoplainoldtelephone
service(POTS).TheyprovideForeignExchangeStation(FXS)portstoconnect
analogtelephones,interactivevoiceresponse(IVR)systems,faxmachines,PBX
systems,andvoicemailsystems.
AnalogtrunkgatewaysconnectanIPtelephonynetworktothePSTNcentraloffice
(CO)oraPBX.TheyprovideForeignExchangeOffice(FXO)portsforPSTNor
PBXaccessandearandmouth(E&M)portsforanalogtrunkconnectiontoalegacy
PBX.Tominimizeanyansweranddisconnectsupervisionissues,usedigital
gatewayswheneverpossible.Analogdirectinwarddialing(DID)isalsoavailable
forPSTNconnectivity.
Digitalgateways:CiscoaccessdigitaltrunkgatewaysconnectanIPtelephonynetworkto
thePSTNortoaPBXviadigitaltrunks,suchasPRIcommonchannelsignaling(CCS),
BRI,andT1orE1channelassociatedsignaling(CAS).DigitalT1PRItrunksmayalso
connecttocertainlegacyvoicemailsystems.
Gateways
Support these gateway protocols:
H.323
MGCP
SIP
SCCP
Provide advanced gateway functionality
DTMF relay
Supplementary services
Work with redundant Cisco Unified Communication Manager
Enable call survivability
Provide QSIG support.
Provide fax or modem services, or both
CVOICE v6.01-3
IPtelephonygatewaysshouldmeetthesecorefeaturerequirements:
Gatewayprotocolsupport:Ciscovoicegatewayssupportvarioussignalingprotocols,
dependingonthehardwareplatform.CiscogatewayssupportH.323,MediaGateway
ControlProtocol(MGCP),sessioninitiationprotocol(SIP),andSkinnyClientControl
Protocol(SCCP).H.323andSIPgatewaysdonotneedacallcontrolagent.Therefore,they
canbedeployedonnetworksinwhichcallagents,suchasCiscoUnifiedCommunications
Manager,arenotpresent.MGCPandSCCParestreamlinedprotocolsthatonlyworkona
networkinwhichacallagent,suchasaCiscoUnifiedCommunicationsManager,is
present.CiscoIPphonesuseSCCP,whichisalighterweightprotocol.SCCPusesa
client/servermodel,whileH.323isapeertopeermodel.MGCPalsofollowsa
client/servermodel.
Protocol Selection
Protocolselectiondependsonsitespecificrequirementsandtheinstalledbaseof
equipment.Forexample,manyremotebranchlocationshaveCisco2600XMSeries
MultiserviceRoutersorCisco3700SeriesMultiserviceAccessRoutersinstalled.These
routerssupportH.323andMGCP0.1withCiscoIOSRelease12.2(11)TandCisco
UnifiedCommunicationsManagerRelease3.1orlater.Forgatewayconfiguration,you
mightpreferMGCPtoH.323becauseofitssimplerconfiguration.Thisoptionalsoworks
wellwitholderCiscoIOSversionsbecauseitprovidessupportforcallsurvivabilityduring
aCiscoUnifiedCommunicationsManagerfailoverfromaprimarytoasecondaryCisco
UnifiedCommunicationsManager.Ontheotherhand,youmightpreferH.323over
MGCPbecauseofthemoreadvancedinterfacessupported.
TheSimplifiedMessageDeskInterface(SMDI)isastandardforintegratingvoicemail
systemstoPBXsorCentrexsystems.ConnectingtoavoicemailsystemviaSMDIusing
eitheranalogFXSordigitalT1PRIrequireseitherSCCPorMGCPbecauseH.323
devicesdonotidentifythespecificlinethatisbeingusedbyagroupofports.Theuseof
H.323gatewaysforthispurposemeanstheCiscoMessagingInterfacecannotcorrectly
Introduction to VoIP
1-41
correlatetheSMDIinformationwiththeactualportorchannelthatisbeingusedforan
incomingcall.
1-42
Advancedgatewayfunctionality,ofwhichtherearetwoadvancedfeatures:
Dualtonemultifrequency(DTMF)relaycapabilities:Eachdigitthatisdialed
withtonedialingisassignedauniquepairoffrequencies.Voicecompressionof
thesetoneswithalowbitratecoderdecoder(codec)cancauseDTMFsignallossor
distortion.Therefore,DTMFtonesareseparatedfromthevoicebearerstreamand
sentassignalingindicationsthroughthegatewayprotocol(H.323,SCCP,orMGCP)
signalingchannelinstead.
Supplementaryservicessupport:Theseservicesprovideuserfunctionssuchas
hold,transfer,andconferencing,andareconsideredtobefundamentalrequirements
ofanyvoiceinstallation.
RedundantCiscoUnifiedCommunicationsManagersystemssupport:Thegateways
mustsupporttheabilitytorehometoasecondaryCiscoUnifiedCommunications
ManagerintheeventofaprimaryCiscoUnifiedCommunicationsManagerfailure.
CallsurvivabilityinCiscoUnifiedCommunicationsManager:Thevoicegateway
preservestheRealTimeTransportProtocol(RTP)bearerstream(thevoiceconversation)
betweentwoIPendpointswhentheCiscoUnifiedCommunicationsManagertowhichthe
endpointisregisteredisnolongeraccessible.
QSignaling(QSIG)support:QSIGisbecomingthestandardforPBXinteroperabilityin
EuropeandNorthAmerica.WithQSIG,theCiscovoicepacketnetworkappearstoPBXs
asadistributedtransitPBXthatcanestablishcallstoanyPBXorothertelephonyendpoint
servedbyaCiscogateway,includingnonQSIGendpoints.
Faxandmodemsupport:FaxoverIPenablesinteroperabilityoftraditionalanalogfax
machineswithIPtelephonynetworks.Thefaximageisconvertedfromananalogsignal
andistransmittedasdigitaldataoverthepacketnetwork.
Deploying Gateways
San Jose
Chicago
Unified Communications
Manager Cluster
IP WAN
MGCP
SJ-GW
Unified Communications
Manager Express H.323
CHI-GW
PSTN
Denver
SIP
DNV-GW
SIP Proxy
Server
2008 Cisco Systems, Inc. All rights reserved.
CVOICE v6.01-4
Gatewaysareusuallydeployedasedgedevicesonanetwork.Becausetheywillinterfacewith
boththePSTNandthecompanyWAN,theymusthavetheappropriatehardwareandutilizethe
appropriateprotocolforthatnetwork.Thefigurerepresentsascenarioinwhichthreedifferent
typesofgatewaysaredeployedforVoIPandPSTNinterconnections.
Thescenariodisplaystheunifiedcommunicationsnetworkofacompanythatwasrecently
formedasaresultofamergerofthreeindividualcompanies.Inthepast,eachcompanyhadits
ownstrategyintermsofhowtheyconnectedtothePSTN.
TheSanJoselocationusedaCiscoUnifiedCommunicationsManagerenvironmentwitha
MGCPcontrolledunifiedcommunicationsgatewaytoconnecttothePSTN.
TheChicagolocationusedaCiscoUnifiedCommunicationsManagerExpress
environmentwithanH.323basedunifiedcommunicationsgatewaytoconnecttothe
PSTN.
TheDenverlocationusedaCiscoSIPproxyserverandSIPIPphonesaswellasaSIP
basedunifiedcommunicationsgatewaytoconnecttothePSTN.BecausetheDenver
locationisasmalloffice,itdoesnotusetheWANforIPtelephonytraffictotheother
locations.Therefore,itslocalVoIPnetworkisconnectedonlytothePSTN.
Introduction to VoIP
1-43
CVOICE v6.01-5
Thisfiguredepictssomeofthemodernenterprisemodelsthatareusuallyusedwithin
enterprisenetworks.
Introduction to VoIP
1-45
CVOICE v6.01-6
ThefiguresummarizestheenterprisemodelsofCiscomodularaccessroutersthathavevoice
gatewaycapabilities.Thesemodelsarewellknownandwidelyused,andalthoughtheyare
announcedtoreachendofsale(EOS)or,inthecaseoftheCisco2600Series,arealready
EOSyouneedtoknowandsupportthesemodels.Becausetheyweretheleadingvoice
gatewayproductsforalongtime,nearlyallCiscocustomershaveoneormoreofthesesystems
onthenetwork.
1-46
Gotohttp://www.cisco.com/go/1700tolearnmoreabouttheCisco1700SeriesModular
AccessRouters.
Introduction to VoIP
1-47
CVOICE v6.01-7
Tofitspecialneedswithinthecustomerunifiedmessagingsystem,Ciscooffersstandalone
voicegatewaysforspecificpurposes.Eachofthesevoicegatewaysfulfillsadifferentneed,
suchastheintegrationofanalogdevicesintotheunifiedmessagingsystem,enhanced
performance,businessclassfunctionality,adaptability,serviceability,andmanageability.
VG200SeriesGatewaysarehighdensitygatewaysforusinganalogphones,faxmachines,
modems,voicemailsystems,andspeakerphones.
VG200SeriesGatewaysofferfeaturerichfunctionalityforenterprisevoicesystemsbased
onCiscoUnifiedCommunicationsManagerorCiscoUnifiedCommunicationsManager
Express.
TheVG224AnalogPhoneGatewayisbasedonaCiscoIOSsoftwareplatformandoffers
24fullyfeaturedanalogportsforuseasextensionstoCiscoUnifiedCommunications
ManagerorCiscoUnifiedCommunicationsManagerExpresssystemsinacompact19
inchrackmountchassis.
TheVG248AnalogPhoneGatewayoffers48fullyfeaturedanalogportsforuseas
extensionstotheCiscoUnifiedCommunicationsManagersysteminacompact19inch
rackmountchassis.
performanceoftheCiscoAS5350UniversalGateway,allowingthesameapplicationstorun
fasterandwithlowerCPUutilizationlevels.
Gotohttp://www.cisco.com/go/as5300tolearnmoreabouttheCiscoAS5300SeriesUniversal
Gateways.
Introduction to VoIP
1-49
TheCiscoATA180SeriesproductsarestandardsbasedIPcommunicationsdevicesthat
deliverVoIPterminationstobusinessesandresidences.
Gotohttp://www.cisco.com/go/ata186tolearnmoreabouttheCiscoATA186.
1-50
Cisco Unified
Communications
Manager MGCP
SIP
SCCP
Yes
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes1
Yes
Yes
No
No3
Yes
Yes
No
No3
Yes
Yes
No
No3
Yes2
Yes2
No
Yes
No
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes
Yes
No
Yes
No
Yes
Yes2
Yes2
No
Yes2
Yes
No
No
No
CVOICE v6.01-8
ThetableabovesummarizestheCiscovoicegatewayplatforms.
Thetablebelowprovidesashortoverviewoftheiruses.
Gateway Hardware Platforms
Device/Series
Use
Introduction to VoIP
1-51
Device/Series
Use
Cisco Catalyst 6000 WS-X6608E1 and Catalyst 6000 WS-X6608T1 gateway modules and Cisco
Catalyst 6000 WS-X6624-FXS
1-52
Cisco Unified
Communications
Manager
Cluster
Applications
PSTN
IP WAN
Branch
Headquarters
CVOICE v6.01-9
EachdeploymentmodeldiffersinthetypeoftrafficthatiscarriedovertheWAN,thelocation
ofthecallprocessingagent,andthesizeofthedeployment.CiscoIPtelephonysupportsthese
deploymentmodels:
Singlesite
Multisitewithcentralizedcallprocessing
Multisitewithdistributedcallprocessing
ClusteringovertheIPWAN
Introduction to VoIP
1-53
Single-Site Deployment
ThistopicdescribesthemajorcharacteristicsanddesignguidelinesofasinglesiteIPtelephony
deploymentmodel.
Single-Site Deployment
Cisco Unified Communications
Manager servers, applications,
and DSP resources at same
physical location
WAN
CVOICE v6.01-10
ThesinglesitemodelforCiscoUnifiedCommunicationsconsistsofacallprocessingagent
clusterlocatedatasinglesite,orcampus,withnotelephonyservicesprovidedoveranIP
WAN.AllCiscoUnifiedCommunicationsManagerservers,applications,andDSPresources
arelocatedinthesamephysicallocation.YoucanimplementmultipleclustersinsideaLANor
ametropolitanareanetwork(MAN)andconnectthemthroughinterclustertrunksifyouneed
todeploymoreIPphonesinasinglesiteconfiguration.
AnenterprisewouldtypicallydeploythesinglesitemodeloveraLANorMAN,whichcarries
thevoicetrafficwithinthesite.GatewaytrunksthatconnectdirectlytothePSTNhandleall
externalcalls.IfanIPWANexistsbetweensites,itisusedtocarrydatatrafficonly;no
telephonyservicesareprovidedovertheWAN.
Design Characteristics
Thesinglesitemodelhasthefollowingdesigncharacteristics:
1-54
SingleCiscoUnifiedCommunicationsManagercluster.
Maximumof30,000SCCPorSIPIPphonesorSCCPvideoendpointspercluster.
Maximumof1100H.323devices(gateways,multipointcontrolunits,trunks,andclients)
orMGCPgatewaysperCiscoUnifiedCommunicationsManagercluster.
PSTNforallcallsoutsidethesite.
DSPresourcesforconferencing,transcoding,andMediaTerminationPoint(MTP).
Voicemail,unifiedmessaging,CiscoUnifiedPresence,andaudioandvideocomponents.
CapabilitytointegratewithlegacyPBXandvoicemailsystems.
H.323clients,multipointcontrolunits,andH.323/H.320gatewaysthatrequireagatekeeper
toplacecallsmustregisterwithaCiscoIOSgatekeeper(CiscoIOSRelease12.3(8)Tor
later).CiscoUnifiedCommunicationsManagerthenusesanH.323trunktointegratewith
thegatekeeperandprovidecallroutingandbandwidthmanagementservicesfortheH.323
devicesthatareregisteredtoit.MultipleCiscoIOSgatekeepersmaybeusedtoprovide
redundancy.
Multipointcontrolunitresourcesarerequiredformultipointvideoconferencing.
Dependingonconferencingrequirements,theseresourcesmaybeeitherSCCPorH.323,or
both.
H.323/H.320videogatewaysareneededtocommunicatewithH.320videoconferencing
devicesonthepublicISDNnetwork.
Highbandwidthaudio(forexample,G.711,G.722,orCiscowidebandaudio)between
deviceswithinthesite.
Highbandwidthvideo(forexample,384kb/sorhigher)betweendeviceswithinthesite.
TheCiscoUnifiedVideoAdvantagewidebandcodec,operatingat7Mb/s,isalso
supported.
Easeofdeployment
Acommoninfrastructureforaconvergedsolution
Simplifieddialplan
Norequiredtranscodingresources,duetotheuseofonlyasinglehighbandwidthcodec
Introduction to VoIP
1-55
Design Guidelines
Provide a highly available, fault-tolerant infrastructure.
Understand the current calling patterns within the enterprise.
Use the G.711 codec for all endpoints; DSP resources can be
allocated to other functions, such as conferencing and MTP.
Use H.323, SIP, SRST, and MGCP gateways for the PSTN.
Implement the recommended network infrastructure for high
availability, connectivity options for phones, QoS mechanisms,
and security.
CVOICE v6.01-11
Singlesitedeploymentisasubsetofthedistributedandcentralizedcallprocessingmodel.
Futurescalabilityrequiresthatyouadheretotherecommendedbestpracticesspecifictothe
distributedandcentralizedcallprocessingmodel.Whenyoudevelopastable,singlesitethatis
basedonacommoninfrastructurephilosophy,youcaneasilyexpandtheIPtelephonysystem
applications,suchasvideostreamingandvideoconferencing,toremotesites.
Best Practices
Followtheseguidelinesandbestpracticeswhenimplementingthesinglesitemodel:
1-56
Provideahighlyavailable,faulttolerantinfrastructurebasedonacommoninfrastructure
philosophy.AsoundinfrastructureisessentialforeasiermigrationtoCiscoUnified
Communications,integrationwithapplicationssuchasvideostreamingandvideo
conferencing,andexpansionofyourCiscoUnifiedCommunicationsdeploymentacrossthe
WANortomultipleCiscoUnifiedCommunicationsManagerclusters.
Knowthecallingpatternsforyourenterprise.Usethesinglesitemodelifmostofthecalls
fromyourenterprisearewithinthesamesiteortoPSTNusersoutsideyourenterprise.
UseG.711codecsforallendpoints.ThispracticeeliminatestheconsumptionofDSP
resourcesfortranscoding,andthoseresourcescanbeallocatedtootherfunctionssuchas
conferencingandMTPs.
UseSIP,SRST,andMGCPgatewaysforthePSTN.Thispracticesimplifiesthedialplan
configuration.H.323mightberequiredtosupportspecificfunctionalitysuchasSignaling
System7(SS7)orNonFacilityAssociatedSignaling(NFAS).
Implementtherecommendednetworkinfrastructureforhighavailability,connectivity
optionsforphones(inlinepower),QoSmechanisms,andsecurity.
Cisco Unified
Communications Manager at
central site; applications and
DSP resources centralized or
distributed
IP WAN carries voice traffic
and call control signaling
SIP or SCCP
Supports approximately
30,000 IP phones per cluster
Call admission control
(limit number of calls per site)
PSTN
IP
WAN
SRSTcapable
SRSTcapable
SIP or SCCP
CVOICE v6.01-12
ThemodelforamultisiteWANdeploymentwithcentralizedcallprocessingconsistsofa
singlecallprocessingagentclusterthatprovidesservicesformanyremotesitesandusestheIP
WANtotransportCiscoUnifiedCommunicationstrafficbetweenthesites.TheIPWANalso
carriescallcontrolsignalingbetweenthecentralsiteandtheremotesites.Thefigureillustrates
atypicalcentralizedcallprocessingdeployment,withaCiscoUnifiedCommunications
ManagerclusterasthecallprocessingagentatthecentralsiteandanIPWANwithQoS
enabledtoconnectallthesites.TheremotesitesrelyonthecentralizedCiscoUnified
CommunicationsManagerclustertohandletheircallprocessing.Applicationssuchasvoice
mail,presenceservers,IVRsystems,andsoforth,aretypicallyalsocentralizedtoreducethe
overallcostsofadministrationandmaintenance.
TheWANconnectivityoptionsincludethefollowing:
Leasedlines
FrameRelay
ATM
ATMandFrameRelayserviceinterworking(SIW)
MultiprotocolLabelSwitching(MPLS)VPN
VoiceandVideoEnabledVPN(V3PN)IPSecurity(IPsec)protocol
RoutersthatresideattheWANedgesrequireQoSmechanisms,suchaspriorityqueuingand
trafficshaping,toprotectthevoicetrafficfromthedatatrafficacrosstheWAN,where
bandwidthistypicallyscarce.Inaddition,aCACschemeisneededtoavoidoversubscribing
2008 Cisco Systems, Inc.
Introduction to VoIP
1-57
theWANlinkswithvoicetrafficanddeterioratingthequalityofestablishedcalls.For
centralizedcallprocessingdeployments,thelocationsconstructwithinCiscoUnified
CommunicationsManagerprovidesCAC.
AvarietyofCiscogatewayscanprovidetheremotesiteswithPSTNaccess.WhentheIP
WANisdown,orifalltheavailablebandwidthontheIPWANhasbeenconsumed,usersat
theremotesitescandialthePSTNaccesscodeandplacetheircallsthroughthePSTN.The
CiscoUnifiedSurvivableRemoteSiteTelephony(SRST)feature,availableforbothSCCPand
SIPphones,providescallprocessingatthebranchofficesforCiscoUnifiedIPphonesifthey
losetheirconnectiontotheremoteprimary,secondary,ortertiaryCiscoUnified
CommunicationsManageroriftheWANconnectionisdown.CiscoUnifiedSRST
functionalityisavailableonCiscoIOSgatewaysrunningtheSRSTfeatureoronCiscoUnified
CommunicationsManagerExpressRelease4.0andhigherrunninginSRSTmode.Cisco
UnifiedCommunicationsManagerExpressrunninginSRSTmodeprovidesmorefeaturesfor
thephonesthanSRSTonaCiscoIOSgatewaydoes.
Design Characteristics
Themultisitemodelwithcentralizedcallprocessinghasthefollowingdesigncharacteristics:
1-58
SingleCiscoUnifiedCommunicationsManagercluster.
Maximumof30,000SCCPorSIPIPphonesorSCCPvideoendpointspercluster.
Maximumof1000locationsperCiscoUnifiedCommunicationsManagercluster.
Maximumof1100H.323devices(gateways,multipointcontrolunits,trunks,andclients)
or1100MGCPgatewaysperCiscoUnifiedCommunicationsManagercluster.
PSTNforallexternalcalls.
DSPresourcesforconferencing,transcoding,andMTP.
Voicemail,unifiedmessaging,CiscoUnifiedPresence,andaudioandvideocomponents.
CapabilitytointegratewithlegacyPBXandvoicemailsystems.
H.323clients,multipointcontrolunits,andH.323/H.320gatewaysthatrequireagatekeeper
toplacecallsmustregisterwithaCiscoIOSgatekeeper(CiscoIOSRelease12.3(8)Tor
later).CiscoUnifiedCommunicationsManagerthenusesanH.323trunktointegratewith
thegatekeeperandprovidecallroutingandbandwidthmanagementservicesfortheH.323
devicesthatareregisteredtoit.MultipleCiscoIOSgatekeepersmaybeusedtoprovide
redundancy.
Multipointcontrolunitresourcesarerequiredformultipointvideoconferencing.
Dependingonconferencingrequirements,theseresourcesmaybeeitherSCCPorH.323,or
both,andmayallbelocatedatthecentralsiteormaybedistributedtotheremotesitesif
localconferencingresourcesarerequired.
H.323/H.320videogatewaysareneededtocommunicatewithH.320videoconferencing
devicesonthepublicISDNnetwork.Thesegatewaysmayallbelocatedatthecentralsite
ormaybedistributedtotheremotesitesiflocalISDNaccessisrequired.
Highbandwidthaudio(forexample,G.711,G.722,orCiscowidebandaudio)between
devicesinthesamesite,andlowbandwidthaudio(forexample,G.729orG.728)between
devicesindifferentsites.
Highbandwidthvideo(forexample,384kb/sorhigher)betweendevicesinthesamesite,
andlowbandwidthvideo(forexample,128kb/s)betweendevicesatdifferentsites.The
CiscoUnifiedVideoAdvantagewidebandcodec,operatingat7Mb/s,isrecommended
onlyforcallsbetweendevicesatthesamesite.
Minimumof768kb/sorhigherWANlinkspeeds.VideoisnotrecommendedonWAN
connectionsthatoperateatspeedslowerthan768kb/s.
CiscoUnifiedCommunicationsManagerlocationsprovideCAC,andautomatedalternate
routing(AAR)isalsosupportedforvideocalls.
SRSTversions4.0andhighersupportvideo.However,versionsofSRSTpriorto4.0do
notsupportvideo,andSCCPvideoendpointslocatedatremotesitesbecomeaudioonly
devicesiftheWANconnectionfails.
CiscoUnifiedCommunicationsManagerExpressversions4.0andhighermaybeused
insteadofanSRSTrouterforremotesitesurvivability.CiscoUnifiedCommunications
ManagerExpressalsoprovidesmorefeaturesthantheSRSTrouterdoesduringWAN
outage.
CiscoUnifiedCommunicationsManagerExpresscanbeintegratedwiththeCiscoUnity
serverinthebranchofficeorremotesite.TheCiscoUnityserverisregisteredtotheCisco
UnifiedCommunicationsManageratthecentralsiteinnormalmodeandcanfallbackto
CiscoUnifiedCommunicationsManagerExpressinSRSTmodewhenCiscoUnified
CommunicationsManagerisnotreachable,orduringaWANoutage,toprovidetheusers
atthebranchofficeswithaccesstotheirvoicemailwithMessageWaitingIndicator
(MWI).
Introduction to VoIP
1-59
Design Guidelines
Minimize delay between Cisco Unified Communications Manager
and remote locations to reduce voice cut-through delays.
Use the locations mechanism in Cisco Unified Communications
Manager to provide call admission control into and out of remote
branches.
The number of IP phones and line appearances supported in
SRST mode at each remote site depends on the branch router
platform.
At the remote sites, use SRST, Cisco Unified Communications
Manager Express in SRST mode, SIP SRST, and MGCP
gateway fallback to ensure call-processing survivability in the
event of a WAN failure.
Use HSRP to provide backup gateways and gatekeepers.
CVOICE v6.01-13
FollowtheseguidelineswhenyouareimplementingthemultisiteWANmodelwithcentralized
callprocessing:
1-60
MinimizedelaybetweenCiscoUnifiedCommunicationsManagerandremotelocationsto
reducevoicecutthroughdelays(alsoknownasclipping).Ciscorecommends150ms
maximumoneway.
UsethelocationsmechanisminCiscoUnifiedCommunicationsManagertoprovideCAC
intoandoutofremotebranches.
ThenumberofIPphonesandlineappearancesthataresupportedinSRSTmodeateach
remotesitedependsonthebranchrouterplatform,theamountofmemoryinstalled,andthe
CiscoIOSrelease.SRSTonaCiscoIOSgatewaysupportsupto720phones,whileCisco
UnifiedCommunicationsManagerExpressrunninginSRSTmodesupports240phones.
However,thechoiceofwhethertoadoptacentralizedcallprocessingordistributedcall
processingapproachforagivensitedependsonanumberoffactors:
IPWANbandwidthordelaylimitations
Criticalityofthevoicenetwork
Featuresetneeds
Scalability
Easeofmanagement
Cost
Note
If a distributed call-processing model is deemed more suitable for the customer business
needs, the choices include installing a Cisco Unified Communications Manager cluster at
each site or running Cisco Unified Communications Manager Express at the remote sites.
Attheremotesites,usethefollowingfeaturestoensurecallprocessingsurvivabilityinthe
eventofaWANfailure:
ForSCCPphones,useSRSTonaCiscoIOSgatewayorCiscoUnified
CommunicationsManagerExpressrunninginSRSTmode.
ForSIPphones,useSIPSRST.
ForMGCPphones,useMGCPgatewayfallback.
SRSTorCiscoUnifiedCommunicationsManagerExpressinSRSTmode,SIPSRST,and
MGCPgatewayfallbackcanresidewitheachotheronthesameCiscoIOSgateway.
HotStandbyRouterProtocol(HSRP)maybeusedtoprovidebackupsforgatewaysand
gatekeepersinaVoIPenvironment.
Forspecificsizingrecommendations,refertoCiscoUnifiedCommunicationsSRNDBasedon
CiscoUnifiedCommunicationsManager6.xat
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_gui
de_book09186a008085eb0d.html.
Introduction to VoIP
1-61
Cisco Unified
Call Manager
Cluster
SIP or SCCP
GK
Gatekeeper
IP
WAN
PSTN
SIP or SCCP
Transparent use
of the PSTN if the
IP WAN is
unavailable
SIP or SCCP
Cisco Unified
Call Manager
Cluster
CVOICE v6.01-14
ThemodelforamultisiteWANdeploymentwithdistributedcallprocessingconsistsof
multipleindependentsites,eachwithitsowncallprocessingagentclusterconnectedtoanIP
WANthatcarriesvoicetrafficbetweenthedistributedsites.
Dependingonyournetworkdesign,adistributedcallprocessingsitemayconsistofanyofthe
following:
Asinglesitewithitsowncallprocessingagent,whichcanbeoneofthefollowing:
CiscoUnifiedCommunicationsManager
CiscoUnifiedCommunicationsManagerExpress
OtherIPPBX
Acentralizedcallprocessingsiteandallofitsassociatedremotesites
AlegacyPBXwithaVoIPgateway
AnIPWANinterconnectsallofthedistributedcallprocessingsites.Typically,thePSTN
servesasabackupconnectionbetweenthesitesincasetheIPWANconnectionfailsordoes
nothaveanymoreavailablebandwidth.AsiteconnectedonlythroughthePSTNisa
standalonesiteandisnotcoveredbythedistributedcallprocessingmodel.
TheWANconnectivityoptionsincludethefollowing:
1-62
Leasedlines
FrameRelay
ATM
ATMandFrameRelaySIW
MPLSVPN
V3PNIPsec
Multisitedistributedcallprocessingallowseachsitetobecompletelyselfcontained.Inthe
eventofanIPWANfailureorinsufficientbandwidth,thesitedoesnotlosecallprocessing
serviceorfunctionality.CiscoUnifiedCommunicationsManagersimplysendsallcalls
betweenthesitesacrossthePSTN.
Design Characteristics
Themultisitemodelwithdistributedcallprocessinghasthefollowingdesigncharacteristics:
Maximumof30,000SCCPorSIPIPphonesorSCCPvideoendpointspercluster.
Maximumof1100MGCPgatewaysorH.323devices(gateways,multipointcontrolunits,
trunks,andclients)perCiscoUnifiedCommunicationsManagercluster.
PSTNforallexternalcalls.
DSPresourcesforconferencing,transcoding,andMTP.
Voicemail,unifiedmessaging,andCiscoUnifiedPresencecomponents.
CapabilitytointegratewithlegacyPBXandvoicemailsystems.
H.323clients,multipointcontrolunits,andH.323/H.320gatewaysthatrequireagatekeeper
toplacecallsmustregisterwithaCiscoIOSgatekeeper(CiscoIOSRelease12.3(8)Tor
later).CiscoUnifiedCommunicationsManagerthenusesanH.323trunktointegratewith
thegatekeeperandprovidecallroutingandbandwidthmanagementservicesfortheH.323
devicesregisteredtoit.MultipleCiscoIOSgatekeepersmaybeusedtoprovide
redundancy.CiscoIOSgatekeepersmayalsobeusedtoprovidecallroutingandbandwidth
managementbetweenthedistributedCiscoUnifiedCommunicationsManagerclusters.In
mostsituations,CiscorecommendsthateachCiscoUnifiedCommunicationsManager
clusterhaveitsownsetofendpointgatekeepersandthataseparatesetofgatekeepersbe
usedtomanagetheinterclustercalls.Insomecircumstances,itispossibletousethesame
setofgatekeepersforbothfunctions,dependingonthesizeofthenetwork,complexityof
thedialplan,andsoforth.
Multipointcontrolunitresourcesarerequiredineachclusterformultipointvideo
conferencing.Dependingonconferencingrequirements,theseresourcesmaybeeither
SCCPorH.323,orboth,andmayallbelocatedattheregionalsitesormaybedistributed
totheremotesitesofeachclusteriflocalconferencingresourcesarerequired.
H.323/H.320videogatewaysareneededtocommunicatewithH.320videoconferencing
devicesonthepublicISDNnetwork.Thesegatewaysmayallbelocatedattheregional
sitesormaybedistributedtotheremotesitesofeachclusteriflocalISDNaccessis
required.
Highbandwidthaudio(forexample,G.711,G.722,orCiscowidebandaudio)between
devicesinthesamesite,butlowbandwidthaudio(forexample,G.729orG.728)between
devicesindifferentsites.
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Highbandwidthvideo(forexample,384kb/sorhigher)betweendevicesinthesamesite,
butlowbandwidthvideo(forexample,128kb/s)betweendevicesatdifferentsites.The
CiscoUnifiedVideoAdvantagewidebandcodec,operatingat7Mb/s,isrecommended
onlyforcallsbetweendevicesatthesamesite.NotethattheCiscoVideoTelephony(VT)
Camerawidebandvideocodecisnotsupportedoverinterclustertrunks.
Minimumof768kb/sorhigherWANlinkspeeds.VideoisnotrecommendedonWAN
connectionsthatoperateatspeedslowerthan768kb/s.
CACisprovidedbyCiscoUnifiedCommunicationsManagerlocationsforcallsbetween
sitescontrolledbythesameCiscoUnifiedCommunicationsManagercluster,andbythe
CiscoIOSgatekeeperforcallsbetweenCiscoUnifiedCommunicationsManagerclusters
(thatis,interclustertrunks).AARisalsosupportedforbothintraclusterandintercluster
videocalls.
Benefits
ThemainbenefitsofthemultisiteWANwithdistributedcallprocessingdeploymentmodelare
asfollows:
CostsavingswhenyouusetheIPWANforcallsbetweensites
UseoftheIPWANtobypasstollchargesbyroutingcallsthroughremotesitegateways,
closertothePSTNnumberdialed
Note
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MaximumutilizationofavailablebandwidthbyallowingvoicetraffictosharetheIPWAN
withothertypesoftraffic
NolossoffunctionalityduringanIPWANfailure
Scalabilitytohundredsofsites
Design Guidelines
Use a Cisco IOS gatekeeper to provide CAC into and out of each
site.
Use HSRP gatekeeper pairs, gatekeeper clustering, and alternate
gatekeeper support for resiliency.
Size the gateway and gatekeeper platforms appropriately per the
SRND.
Deploy a single WAN codec.
Gatekeeper networks scale to hundreds of sites.
Provide adequate redundancy for the SIP proxies.
Ensure that the SIP proxies have the capacity for the call rate and
number of calls required in the network.
CVOICE v6.01-15
AmultisiteWANdeploymentwithdistributedcallprocessinghasmanyofthesame
requirementsasasinglesiteoramultisiteWANdeploymentwithcentralizedcallprocessing.
Followthebestpracticesfromtheseothermodelsinadditiontotheoneslistedhereforthe
distributedcallprocessingmodel.
GatekeeperorSIPproxyserversareamongthekeyelementsinthemultisiteWANmodelwith
distributedcallprocessing.Theyeachprovidedialplanresolution,withthegatekeeperalso
providingCAC.AgatekeeperisanH.323devicethatprovidesCACandE.164dialplan
resolution.
Best Practices
Thefollowingbestpracticesapplytotheuseofagatekeeper.
UseaCiscoIOSgatekeepertoprovideCACintoandoutofeachsite.
Toprovidehighavailabilityofthegatekeeper,useHSRPgatekeeperpairs,gatekeeper
clustering,andalternategatekeepersupport.Inaddition,usemultiplegatekeepersto
provideredundancywithinthenetwork.
Sizetheplatformsappropriatelytoensurethatperformanceandcapacityrequirementscan
bemet.
UseonlyonetypeofcodecontheWANbecausetheH.323specificationdoesnotallowfor
Layer2,IP,UserDataProtocol(UDP),orRTPheaderoverheadinthebandwidthrequest.
Note
Header overhead is allowed only in the payload or encoded voice part of the packet.
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UsingonetypeofcodecontheWANsimplifiescapacityplanningbyeliminatingtheneed
tooverprovisiontheIPWANtoallowfortheworstcasescenario.
Gatekeepernetworkscanscaletohundredsofsites,andthedesignislimitedonlybytheWAN
topology.
SIPdevicesprovideresolutionofE.164numbersaswellasSIPUniformResourceIdentifiers
(URIs)toenableendpointstoplacecallstoeachother.CiscoUnifiedCommunications
ManagersupportstheuseofE.164numbersonly.
ThefollowingbestpracticesapplytotheuseofSIPproxies:
ProvideadequateredundancyfortheSIPproxies.
EnsurethattheSIPproxieshavethecapacityforthecallrateandnumberofcallsthatare
requiredinthenetwork.
Recommended Size
Comments
Up to 240 phones
50 to 30,000 phones
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Depends on PBX
IP WAN
QoS-Enabled Bandwidth
SIP or SCCP
SIP or SCCP
CVOICE v6.01-16
CiscosupportsCiscoUnifiedCommunicationsManagerclustersoveraWAN.Intheclustering
overWANmodel,asingleCiscoUnifiedCommunicationsManagerclusteranditssubscriber
serversaresplitacrossmultiplesitesconnectedviaaQoSenabledWAN.
ClusteringovertheWANcansupporttwotypesofdeployments:
Localfailoverdeploymentmodel:LocalfailoverrequiresthatyouplacetheCisco
UnifiedCommunicationsManagersubscriberandbackupserversatthesamesite,withno
WANbetweenthem.ThisdeploymentmodelisidealfortwotofoursiteswithCisco
UnifiedCommunicationsManager.
Remotefailoverdeploymentmodel:Remotefailoverallowsyoutodeploythebackup
serversovertheWAN.Usingthisdeploymentmodel,youmayhaveuptoeightsiteswith
CiscoUnifiedCommunicationsManagersubscribersbeingbackedupbyCiscoUnified
CommunicationsManagersubscribersatanothersite.
Note
The remote failover deployment model might need higher bandwidth because a large
amount of intracluster traffic flows between the subscriber servers.
Youcanalsouseacombinationofthetwodeploymentmodelstosatisfyspecificsite
requirements.Forexample,twomainsitesmayeachhaveprimaryandbackupsubscribers,
withanothertwositescontainingonlyaprimaryservereachandutilizingeithersharedbackups
ordedicatedbackupsatthetwomainsites.
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Benefits
Althoughtherearestringentrequirements,thisdesignofferstheseadvantages:
Singlepointofadministrationforusersforallsiteswithinthecluster
Featuretransparency
Sharedlineappearances
Extensionmobilitywithinthecluster
Unifieddialplan
Thesefeaturesmakethissolutionidealasadisasterrecoveryplanforbusinesscontinuance
sitesorasasinglesolutionforuptoeightsmallormediumsites.
Theclusterdesignisalsousefulforcustomerswhorequiremorefunctionalitythanthelimited
featuresetthatisofferedbySRST.Thisnetworkdesignalsoallowsremoteofficestosupport
moreCiscoIPphonesthanSRSTdoesintheeventthattheconnectiontotheprimaryCisco
UnifiedCommunicationsManagerislost.
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WAN Considerations
ThissubtopiccoverssomedesignguidelinesforclusteringovertheWAN.
WAN Considerations
40-ms maximum RTT between any two Cisco Unified
Communications Manager servers in the cluster
Use QoS to minimize jitter for the IP Precedence 3 ICCS traffic.
Design network to provide sufficient prioritized bandwidth for all
ICCS traffic, especially the priority ICCS traffic.
The general rule of thumb for bandwidth is to over-provision and
undersubscribe.
QoS-enabled bandwidth must be engineered into the network
infrastructure.
CVOICE v6.01-17
ForclusteringovertheWANtobesuccessful,youmustcarefullyplan,design,andimplement
variouscharacteristicsoftheWANitself.TheIntraClusterCommunicationsSignaling(ICCS)
betweenCiscoUnifiedCommunicationsManagerserversconsistsofmanytraffictypes.The
ICCStraffictypesareclassifiedaseitherpriorityorbesteffort.PriorityICCStrafficismarked
withIPprecedence3.BesteffortICCStrafficismarkedwithIPprecedence0.
ThefollowingdesignguidelinesapplytotheindicatedWANcharacteristics:
Delay:ThemaximumonewaydelaybetweenanyCiscoUnifiedCommunications
ManagerserversforallpriorityICCStrafficshouldnotexceed20ms,or40msroundtrip
time(RTT).DelayforotherICCStrafficshouldbekeptreasonabletoprovidetimely
databaseaccess.Propagationdelaybetweentwositesintroduces6microsecperkilometer
withoutanyothernetworkdelaysbeingconsidered.Thisequatestoatheoreticalmaximum
distanceofapproximately3000kmfor20msdelayorapproximately1860miles.These
distancesareprovidedonlyasrelativeguidelinesandinrealitywillbeshorterduetoother
delaysincurredwithinthenetwork.
Jitter:Jitteristhevaryingdelaythatpacketsincurthroughthenetworkduetoprocessing,
queue,buffer,congestion,orpathvariationdelay.JitterfortheIPprecedence3ICCS
trafficmustbeminimizedusingQoSfeatures.
Packetlossanderrors:Thenetworkshouldbeengineeredtoprovidesufficientprioritized
bandwidthforallICCStraffic,especiallythepriorityICCStraffic.StandardQoS
mechanismsmustbeimplementedtoavoidcongestionandpacketloss.Ifpacketsarelost
duetolineerrorsorotherrealworldconditions,theICCSpacketwillberetransmitted
becauseitusesTCPforreliabletransmission.Theretransmissionmightresultinacall
beingdelayedduringsetupordisconnect(teardown),orwhenothersupplementaryservices
arebeingperformedduringthecall.Somepacketlossconditionscouldresultinalostcall,
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butthisscenarioshouldbenomorelikelythanerrorsoccurringonaT1orE1,whichaffect
callsviaatrunktothePSTNorISDN.
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Bandwidth:Provisionthecorrectamountofbandwidthbetweeneachserverforthe
expectedcallvolume,typeofdevices,andnumberofdevices.Thisbandwidthisin
additiontoanyotherbandwidthforotherapplicationssharingthenetwork,includingvoice
andvideotrafficbetweenthesites.ThebandwidthprovisionedmusthaveQoSenabledto
providetheprioritizationandschedulingforthedifferentclassesoftraffic.Thegeneralrule
ofthumbforbandwidthistooverprovisionandundersubscribe.
QualityofService:ThenetworkinfrastructurereliesonQoSengineeringtoprovide
consistentandpredictableendtoendlevelsofservicefortraffic.NeitherQoSnor
bandwidthaloneisthesolution;rather,QoSenabledbandwidthmustbeengineeredinto
thenetworkinfrastructure.
Summary
Thistopicsummarizesthekeypointsthatwerediscussedinthislesson.
Summary
Gateways connect IP communications networks to traditional
telephony networks.
There are several types of voice gateways that can be used to
meet all kinds of customer needs, from small enterprises to large
service provider networks.
Supported Cisco IP telephony deployment models are single-site,
multisite with centralized call processing, multisite with distributed
call processing, and clustering over the IP WAN.
In the single-site deployment model, the Cisco Unified
Communications Manager applications and the DSP resources
are at the same physical location; the PSTN handles all external
calls.
CVOICE v6.01-18
Summary (Cont.)
The multisite centralized model has a single call-processing
agent, applications and DSP resources are centralized or
distributed, and the IP WAN carries voice traffic and call control
signaling between sites.
The multisite distributed model has multiple independent sites,
each with a call-processing agent, and the IP WAN carries voice
traffic but not call control signaling between sites.
Clustering over an IP WAN provides central administration, a
unified dial plan, feature extension to all offices, and support for
more remote phones during failover, but places strict delay and
bandwidth requirements on the WAN.
CVOICE v6.01-19
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Lesson Self-Check
Usethequestionsheretoreviewwhatyoulearnedinthislesson.Thecorrectanswersand
solutionsarefoundintheLessonSelfCheckAnswerKey.
Q1)
IPcommunications_____connectIPcommunicationsnetworkstotraditional
telephonynetworks.
Relates to: Understanding Gateways
Q2)
Standalonegatewaysincludethe_____and_____.(Listtwo.)
Relates to: Gateway Hardware Platforms
Q3)
TheIPdeploymentmodelsarethe_____,_____,_____,and_____.
Relates to: IP Telephony Deployment Models
Q4)
Inthesinglesitedeploymentmodel,theCiscoUnifiedCommunicationsManager
applicationsandtheDSPresourcesareatthe_____,andthe_____handlesallexternal
calls.
Relates to: Single-Site Deployment
Q5)
Inamultisitecentralizedmodel,the_____carriesvoicetrafficandcallcontrol
signalingbetweensites.
Relates to: Multisite WAN with Centralized Call Processing
Q6)
Inamultisitedistributedmodel,theIPWANcarriesvoicetrafficbetweensitesbutnot
_____signaling.
Relates to: Multisite WAN with Distributed Call Processing
Q7)
ClusteringoveranIPWANprovidescentraladministrationplacesstrict_____and
_____requirementsontheWAN
Relates to: Clustering over the IP WAN
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Gateways
Q2)
VG224,VG248,AS5300,AS5400,ATA186
Q3)
Singlesite,multisitewithcentralizedcallprocessing,multisitewithdistributedcallprocessing,clustering
overtheIPWAN
Q4)
samephysicallocation,PSTN
Q5)
IPWAN
Q6)
callcontrol
Q7)
delay,bandwidth
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