SAP Solution Manager 7.

1 - Workshop for Channel Partners

Begin: 29.10.2012 at 02:30 End: 30.10.2012 at 11:00 (Europe/Berlin)
Location: SAP Asia Pte Ltd. (Room:SIN05/03/320 SE)
Address: 30 Pasir Panjang Road #03-32, Mapletree Business City , 117440 Singapore
City: Singapore
Country: Singapore
Cost: Free of charge
Language: English
Access here

Abstract
End-to-end supportability plays a substantial role for SAP and Channel Partners as customers
request the ability to identify incidents and bottlenecks within SAP and non-SAP landscapes alike.
Attend the 2-day onsite workshop "SAP Solution Manager Info Days for Channel Partners" and learn
how you can improve the end-to-end support, how you install and upgrade to SAP Solution Manager
7.1. Plus, you will hear from other SAP Channel Partners how they improve their competitive
advantage as a certified PCoE using SAP Solution Manager.
Please plan to attend along with your peers to network and discuss your thoughts about end-to-end
supportability and the integration via SAP Solution Manager.
Agenda Highlights:
- SAP Strategy
- Special information for Partners about news in Solution Manager 7.1 used by partners and their
customers and additional information on partner topics like certification / re-certification, processes
to work with SAP, motivate customers to Enterprise Support.
- During the 2-day workshop we would like to provide our partners insight into the configuration
wizard of SAP Solution Manager 7.1 SP06 covering the upgrade from SAP Solution Manager 7.0,
basic settings, master data, user organization, incident & problem configuration, multi-level
categorization, service level agreements, email notification, monitoring & reporting, EWA
configuration, as well as solution documentation
- Moreover, we would like to share with you information about the enhancements with SAP Solution
Manger 7.1 SP06, and provide you with tips and tricks around interaction between channel partner,
SAP, and end customers.
- SAP Solution Manager 7.1 and service desk
- Voice of our partners
Who should attend?
- SAP Channel Partners delivering and selling maintenance
- IT managers who like to learn about the new features in SAP Solution Manager 7.1
- Channel Partners to network with colleagues
- Administrators to learn about configuration and upgrade
- SAP Channel Partners who like to learn about support certification (PCOE), selling Enterprise

Support, and how to work with SAP

Role Focus
Solution Consultant
Support Consultant
Technical Consultant
Partnership Focus
PE Sell
Solution Focus
Analytic Applications
SAP Business Intelligence
SAP Risk Management
Enterprise Performance Management
Enterprise Information Management
SAP Business All-in-One
SAP Crystal Reports
SAP Business Objects BI OnDemand
Collaboration
SAP Solution Manager
Data Warehousing
SAP HANA
Enterprise Asset Management
Analytics
SAP Business Objects Dashboards
SAP Business Objects Explorer
SAP Business Objects Web Intelligence
SAP Business Objects Analysis
SAP Business Objects BI Platform
SAP Data Services
Event Insight
Master Data Management
Data Lifecycle Management
SAP Information Steward
SAP Business Planning & Consolidation
Strategy Management
Profitability and Cost Management
Rapid Deployment Solutions
no
Regional Focus
North America
Latin America
Europe, Middle East and Africa
MEE
Asia, Pacific & Japan