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Request for Proposal Website Design and

Implementation

(Responsive Web Design, Customer Relationship


Management Driven and Accessible)

10thMarch2016

TABLE OF CONTENTS

1. ABOUT THE ECCB..........................................................................................................................1


2. ECCBs CURRENT WEBSITE........................................................................................................2
3. ABOUT THE WEBSITE PROJECT STATEMENT OF INTENT...........................................3
3.1.

Design and Construction...........................................................................................................4

3.2.

Content Migration......................................................................................................................4

3.3.

Training.......................................................................................................................................5

3.4.

Identification of Hardware and Software for Self-Hosting...................................................5

3.5.

Maintenance and Support Services..........................................................................................5

4. WEBSITE OBJECTIVES AND REQUIREMENTS......................................................................6


4.1.

Strategic Requirements..............................................................................................................6

4.2.

Functional Requirements...........................................................................................................7

4.3.

Technical Requirements............................................................................................................9

5. BENCHMARKING..........................................................................................................................10
6. TARGET MARKET........................................................................................................................12
7. SCOPE OF WORKS........................................................................................................................12
8. SCHEDULE OF WORKS...............................................................................................................12
9. SUPPLIER BACKGROUND..........................................................................................................12
9.1

Firm information......................................................................................................................12

9.2

Firm Description and Experience...........................................................................................13

9.3

Project Team.............................................................................................................................13

10. SUPPLIER PROPOSAL..................................................................................................................13


10.1

Proposed Solution.....................................................................................................................14

10.2

Project Approach and Management......................................................................................14

10.3

Outline Project Plan.................................................................................................................14

10.4

Project Costs.............................................................................................................................14

11. EVALUATION CRITERIA............................................................................................................15


12. PROPOSAL SUBMISSION INSTRUCTIONS.............................................................................16

13. SELECTION.....................................................................................................................................16
14. CONTRACTURAL TERMS AND CONDITIONS......................................................................17
14.1

Terms of Engagement by Agreement.....................................................................................17

14.2

Confidentiality..........................................................................................................................17

14.3

Assignment................................................................................................................................18

14.4

Disputes......................................................................................................................................18

14.5

Insurance and Liability............................................................................................................18

14.6

Changes......................................................................................................................................19

14.7

Acceptance Testing...................................................................................................................19

14.8

Consideration............................................................................................................................20

14.9

Electronic Communication......................................................................................................20

14.10 Warranty...................................................................................................................................21
14.11 Entire Understanding...............................................................................................................22
14.12 Notice.........................................................................................................................................22
14.13 Governing Law.........................................................................................................................23
14.14 Termination...............................................................................................................................23
APPENDICES

ii

1. ABOUT THE ECCB


The Eastern Caribbean Central Bank (ECCB/The Bank) was established in October 1983. It is
the Monetary Authority for eight countries namely - Anguilla, Antigua and Barbuda, The
Commonwealth of Dominica, Grenada, Montserrat, St Kitts and Nevis, Saint Lucia, and
St Vincent and the Grenadines - of the Eastern Caribbean Currency Union (ECCU).
The Monetary Council, the highest decision-making body in the ECCB, comprises eight (8)
ministers of finance, one appointed by each of the participating governments. The Monetary
Council provides directives and guideline on matters of monetary and credit policy to the
Bank.
The Board of Directors is responsible for the policy and general administration of the Bank. It
consist of ten (10) Directors, the Governor of the ECCB, who is the Chairman, the Deputy
Governor and eight (8) Directors, appointed by the Council on the recommendation of the
respective participating governments.
The Bank was established with four key purposes:

To regulate the availability of money and credit;

To promote and maintain monetary stability;

To promote credit and exchange conditions and a sound financial structure conducive to
the balanced growth and development of the economies of the territories of the
participating governments;

To actively promote through means consistent with its other objectives the economic
development of the territories of the participating governments.

The ECCBs vision includes

Maintaining a strong EC dollar

Delivering comprehensive oversight of the financial system that encourages the


development of strong and resilient financial institutions including indigenous banks

Monitoring credible and effective fiscal rules

Providing thought leadership and influential policy advice to member countries to


elevate growth, development and employment

Enhancing our effectiveness through higher levels of transparency and accountability

Continuous learning, business improvement and sharing with key stakeholders

The ECCBs strategic priorities are

Financial Stability

Fiscal and Debt Sustainability

Growth, Competitiveness and Employment

Enhancing Organisational Effectiveness

2. ECCBs CURRENT WEBSITE


Current Challenges:

Since it was enhanced in 2003, the website has retained its original look and feel with
no structural changes to keep up with current styles or ergonomic experience to the end
user.

Although ECCB staff provides content updates, the website looks old and feels old;
does not attract or retain visitors attention.

Navigating experience not very user friendly. It is difficult to navigate through the
website and error messages are often generated.

Difficult to understand coding at the backend no clear comprehensive map/picture of


database structure. The defunct tables and columns and absence of standardised and
easily to follow documented protocols often pose challenges to the coding and
uploading of documents.

The predominance of text-heavy pages.

There are too many static (rather than dynamic) financial and economic charts and
graphs.

Absence of interactive engagement tools. While a YouTube channel was added in


February 2016 the site has a long way to go to be considered on the cutting edge of
social media.

Lack of integration with the statistical enterprise solution (SAS) which is required for
dynamic on-demand information.

No online payment features to facilitate commercial transactions.

Absence of up-to-date analytical tools to track visits to the site, session duration and
interaction with the various platforms.

Current Assets:

Institutional support for increased visibility through rebranding

Strong support for social media engagement

Impactful projects carried out by the ECCB that can provide content

Wealth of financial, economic and business data

Technically skilled staff in the area of videography, photography and ICT

3. ABOUT THE WEBSITE PROJECT STATEMENT OF INTENT


This Request for Proposal seeks submission of proposals from all interested suppliers to
provide:
a. Design and Construction of a creative, interactive and professional website that
appeals to the identified audiences and meet the objectives outlined;
b. Content migration. Transfer of approved content from the current site;
c. Training of assigned staff of the ECCB on how to complete regular maintenance and
updating;
d. Identification of applicable software and hardware for self-hosting (it must leverage
the ECCBs on premise infrastructure with possible use of cloud infrastructure as a
service model); and
e. Maintenance and Support Services (supported by a services contract).

3.1. Design and Construction


a.

Work closely with the ECCB at each stage of the design to identify user needs
and corresponding user interface requirements, workflows, and functionalities.

b.

Ensure integration of all elements including content, information format,


compatibility with software platforms used by the Bank and standards for
content management.

c.

Select a platform that allows easy integration of multimedia products


(video/video streaming, podcasts, video podcast, RSS, webcasts, audio) and
user-friendly administrator interface.

d.

Select a platform that allows users to search content of the website easily and
quickly without the need for extremely high speed devices (desktop, laptop and
mobile) and high speed internet access.

e.

Create wireframes, storyboards and prototypes to propose options for


implementation. Provide three (3) template designs for review in order to select
a concept. Concepts should reflect the Banks corporate colours, nature and
purpose.

f.

Develop corresponding user interface components (web templates, style sheets,


scripts, images, dashboards, social media interfaces) as needed.

g.

Use simple, cost-effective techniques to test designs with representatives of


target audience prior to launch of site.

h.

Submit the final concept to ECCB for review prior to going live.

i.

Secure the existing website prior to transitioning to the new platform.

j.

Keep a full backup of the website through the duration of the project.

k.

ECCB will own and host the new site design and will be provided with a full
backup copy of the site design and code at the closing of the project.

3.2. Content Migration


a. The complete migration of the new website to existing ECCB URL (www.eccbcentralbank.org).
b. Deployment of new content.

3.3. Training
a. Structured training plan specific to website support staff.
b. Training of appointed ECCB staff to conduct regular uploads and postings of
content to the new website. The site must include a technology solution that allows
our staff to easily and cost effectively update content and modify site design after
the initial launch.
c. Training of appointed ECCB staff on how to conduct basic maintenance updates to
the site architecture and design.
d. Training of appointed ECCB staff on performing site performance analyses on a
regular basis using various cutting edge web analytics tools (a minimum of three).
e. Multi-Tier level support for training of ECCB support staff to troubleshoot and
maintain the website.

Tier 0 (or self-help) - FAQs that allow for ECCB website support staff to
access and resolve information on their own

Tier 1 - an online help which will aid in self-training of website support


staff.

This can include a knowledge base with solutions related to the

subject matter. In addition, it should include links to related help support


forums.

Tier 2 - In-depth technical training ( refer to section 3.3 c & d)

3.4. Identification of Hardware and Software for Self-Hosting


a. Identification of hardware and software requirements for ECCB hosting of the
website.
3.5. Maintenance and Support Services
a. Provide a detailed description of the standard support and maintenance required.
b. Provide an annual support contract which includes the software support required.
c. Provide an annual budget for software updates (security updates within the selected
software version), and on-going technical support of ECCB administrators in their
content management activities.

4. WEBSITE OBJECTIVES AND REQUIREMENTS


The ECCB serves its eight member countries and therefore, the Banks website should serve
as a cutting edge communication tool that clearly conveys its mission, vision, offerings and
purpose.
The site should help persons to better understand and engage with the ECCBs mission. It
should also build and excite a community of supporters regionally and internationally by
serving as a key technical resource for and link to the ECCU.
Ideally, the website should be a useful tool for the target audience, while being visually
appealing, user-friendly, and state-of-the-art. See notes below on "Target Market" in Section
5.(KindlyrefertotheBusinessRequirements,IntegrationRequirementsandthePublicationsdocuments
includedintheAppendix.)

4.1. Strategic Requirements


The website should draw the target audience in through visual appeal and an interactive
nature. It must allow easy navigation. It must provide relevant information in a userfriendly manner and allow for dynamic two way communication.
a. Optimise the website to provide a platform for deepening relations between the
ECCB and its domestic and international constituents.
b. Increase traffic and visitor engagement through architecture, design, and other
features such as social media integration.
c. Help visitors easily understand the ECCBs mission and obtain information about
its work.
d. Build a community of supporters by delivering ECCB-generated content concisely
and clearly. This content includes a podcast, webcast and other ongoing projects.
See notes below on "Target Market" in section 6.

4.2. Functional Requirements


The ECCB encourages creativity in the proposals submitted; however there are certain
requirements for the website project. Proposals must account for all of the requirements as
set out below.
a. Home Page: A clean, visually compelling home page that quickly conveys to the
visitor, the ECCBs mission and what the ECCB does. This should include dynamic
Call-Outs which highlight whats new on the website.
b. Corporate Branding: Clearly communicates a sense of regionalism among the
member countries at first glance.
c. Visual appeal: The site must have an attractive mix of text, images, audio and
video.
d. Fast Loading Pages: Optimisation of web pages for a faster browsing experience.
e. Responsive Design: The site must be mobile-optimised through responsive design
methods. Therefore, it should detect that a mobile device is being used and present
the user with the mobile version first. The user should be able to switch to the
desktop version.
f. Simple and clear navigation: The site should be easy to navigate. Information
should be grouped and presented in a logical manner and require no more than
three levels of drill down for the user to find the desired information thus
creating a clean, clear, easy and satisfying user experience. This should include
drop down menus, so that the visitor can easily find what they are looking for with
a few clicks of the mouse.
g. Search Tools: Provide search capabilities using key words or phrasing that will
provide access to content from throughout the site. Additionally, make it possible to
download historical and recent data whereby the user can define his/her preference
for the length of series, indicators similar to the accessibility provided by the IMF
and The World Bank. There should also be search engines that will enable specific

groups e.g. children and students to conduct online research in a safe, efficient and
effective manner.
h. Links: Links should be placed within the website to allow individuals to contact
institutions affiliated with the ECCB as well the respective Ministries of Finance in
the member states (can be called Useful Links).
i. Easy access to statistical data: Seamless integration with ECCBs statistical system
(SAS) to provide continuously updated graphs and charts.
j. Downloadable resources: Provides a resource section with links to downloadable
documents and templates appropriate to the audiences.
k. News/Update feed: Constant and dynamic update feed on site home page. Displays
announcements and notifications for new content additions on front page of site
which can be pushed via podcast or RSS.
l. Calendar: A dynamic calendar that displays events as well as filters for
searching/sorting events.
m. Users-Only Content: Certain content will be available ONLY to authenticated
users. Account creation is limited to site administrators. User password recovery
and profile management functionality is required.
n. Contact Form: Provides a web-based contact form with anti-spam controls.
o. Automated e-mails:

automatically send follow-up emails to our stakeholders

(subscribers) if they visited a specific web page, or completed some specific task
(e.g. survey) on the website.
p. Services Transactions: Facilitate online purchases of ECCB coins and other
collectibles, and facilitate online fundraising initiatives. The user experience must
be friendly.
q. E-Training: webinars and webcasts functionalities.
r. Social Media Engagement Tools: New tools to improve interaction with social
media
s. Blog: The site should have a Blog section to facilitate discussions on various topics.
t. Career: The site should have a career section which should accept online job
application that would be fed directly into the SAP HRM system.

u. Language Options: The website ought to be easily translated into other languages
even if documents remain in English.
v. ECCB Website app: The site should allow for the download of an ECCB website
app. The app should be compatible with Android and iPhones.
4.3. Technical Requirements
The ECCB encourages creativity in the proposals submitted; however there are certain
requirements for the website project. Proposals must account for all of the requirements as
set out below.
a. Compatibility: Site must be compatible with Google Chrome, Microsoft Internet
Explorer 8.0 or higher, Microsoft Edge, Mozilla Firefox, and Safari 5.0 or higher.
b. Mobile Access: Site must be responsively designed to accommodate mobile
users. This must include accommodations for slower, cellular internet connections.
c. Settings: Website must not require plug-ins as a default.
d. Web Accessibility International Standards: The site must be built in accordance
to the Web Content Accessibility Guidelines 1.0, provided by the W3C and should
also be easily accessible to the novice as well as the experienced Internet user.
e. Payments Systems: Site must work seamlessly with online payment systems
Must accept payments from all major credit cards and PayPal. All payment
transactions should be done through SSL certificate with Extended Validation to
ensure security of all transactions using encryption between the client and website.
f. Performance: Site must be able to handle multimedia (video) with high
performance.
g. Web Metrics: Must be able to have a wide range of web analytics functionality that
can track and analyze how people use the website and produce meaningful reports.
h. HTML Compliance: Full compliance with HTML 5.0 or higher.
i. Levels of Access: Role-based member permissions must be used to determine user
access to various pages and content types.

j. Users-Only Content: Certain content will be available ONLY to authenticated


users. Account creation is limited to site administrators. User password recovery
and profile management functionality is required.
k. Content Migration: Contractor will transfer existing content into the new site
template. ECCB will develop new content as required.
l. Parallel sites: After Go Live there should be two (2) sites running parallel, one
(1) for testing purposes and the other for production. All maintenance should be
carried out in the test environment and be approved before migrating to the live
environment.
m. Easy Maintenance: Site should be easy to maintain by current 1-2 person team:
o site should not require significant investment of time to keep site up and
working with quick and easy fixes
o site should be easy to update with new content.
5. BENCHMARKING
SECTOR

FEATURES

FEATURES

FEATURES

www.grenadagrenadines.com

Tourism

Eye catching

Photo Panel

www.richmondfed.org

Federal Reserve
Bank

Animated Panel at top

Clean,
professional look

Easy
navigation
Informative
from the
home page

www.caribbeanunionbank.com

Bank

www.guidetotheappgalaxy.com

Kids

News streaming panel


on right
Interactive

Kid friendly

www.freerice.com

Philanthropy

Interactive

User friendly

www.ap.org

News

Simple yet professional

Easy to navigate

Interactive
with video
etc.

www.central-bank.org.tt

Bank

www.vt.edu

University

Easy to navigate

http://caribbeanchild.com

Philanthropy

Great use of
space
Picture panel

www.sdhumane.org

Humane Society

photo panel with links to


detail
Informative &
interactive
Quick access to
information
Great use of colour

10

simple yet
attractive
no clutter

SECTOR
http://greenplantsforgreenbuilding Design
s.org/
http://www.advancecapitalonline. Financial Services
com/
http://www.centralbank.org.bb/ne Central Bank
ws/article/8875/central-bankreviews-barbados-current-2015economic-performance

FEATURES

FEATURES

FEATURES

Photo panels with


introductory details on
area
large engaging photo at
top
Quarterly Economic
Overview utilising multimedia

purposes easily
visible at top

Moving
graphics

11

Good use of white


space

6. TARGET MARKET
The website should be a useful tool for the target audience while being visually appealing,
user-friendly, and state-of-the-art. The target audiences include the general public but more
specifically the following:

Academics (students, teachers, college professors, researchers)

Government bodies

Regional and international financial, economic and developmental bodies

Business sector

Media

Diaspora

ECCB staff

7. SCOPE OF WORKS
The scope of the project is outlined Section 3: About the Website-Statement of Intent.
8. SCHEDULE OF WORKS
Milestones Target Dates:

RFP Release Date 11 March, 2016

Deadline for Questions 7 April 2016

Deadline for Proposal Submission 15 May, 2016

Proposal Award Date 27 June, 2016

Contract Completion & Project Kick-off 6 July, 2016

Launch Date 1October, 2016

9. SUPPLIER BACKGROUND
The proposal should include the following and information should be as concise as possible.
9.1 Firm information

Company name, address, and website

Contact person full name, email, and phone number

12

9.2 Firm Description and Experience


Provide a description of the firm, including type of business, years in business and
office location(s). Summarise the firms qualifications for website design, including its
experience in using top industry recognised website software.
Suppliers are required to provide, as references, at least three (3) hyperlinks to
websites that the firm has designed as well as the following:

Year of project completion

Name of contact person

Phone of contact person

Company or organisation's name

9.3 Project Team


Identify the key staff members who will be assigned to the project. Briefly describe
each members responsibility and relevant work experience as it relates to the project.
Attach CV/resumes where available.
10. SUPPLIER PROPOSAL
Provide an executive summary of the proposed solution that would demonstrate why your
company is the best one for this project. The proposed solution should identify the project
approach and management and implementation plan detailing the objectives, milestones and
deliverables of each phase and a mock up page for the new design of the ECCBs website
and/or homepage.

The plan should also define the staffing for each phase and the

responsibilities of each project participant as well as the level of effort and resources required
from ECCB.
The Proposal must have a Title Page, signed by a person or persons authorised to submit the
proposal. The Title Page must clearly identify the firm and indicate specific points of contact
for discussions and clarifications of the proposal. Such points of contact will include names,
titles, address (including email, if available), telephone, and facsimile numbers.

13

The Title Page must explicitly indicate if the firm does or does not accept the ECCBs
standard contractual terms and conditions as identified in Section 14. In the event that the
firm does not accept or wishes to discuss alternative terms and conditions, the firm must
explicitly indicate which terms are not accepted and propose specific alternative language as
appropriate.
10.1

Proposed Solution

The solution being proposed should be described in detailed and may be categorised as
follows:
10.2

Project Approach and Management

Suppliers should provide an outline of the approach which they will follow to achieve
the project objectives. Each phase of the proposed approach should be described and a
plan for meeting the timeline outlined above. It should detail the objectives, milestones
and deliverables of each phase.
Project management and staffing should be clearly described. The responsibilities of
each project participant should be defined.
10.3

Outline Project Plan

An outline project plan which reflects the project approach should be provided.
10.4

Project Costs

Project costs need to be described. Costs should contain the following:


Initial costs
o Hardware costs
o Software costs
o Staffing costs
o Administrative Costs

14

The above information must be provided for:


o Core Solution
o Options
Supplier must state all proposed pricing to complete the work. Project cost shall exclude cost
of ongoing maintenance, third-party tools and services, etc. Pricing for such should be
included as a separate line item. Pricing information should not appear in any other section of
the proposal. The pricing proposal must state the period of validity of the stated prices, which
must be no less than a period of 120 days from the date of submission of the proposal. The
ECCB will not be responsible for any costs incurred by the firm in the preparation of its
submissions.
Pricing of any professional fees as part of the solution is to be quoted on a specific basis (i.e.,
fixed or cost plus, based on hours worked etc). The composition of the proposed professional
fees must set out a schedule listing, for each category of personnel included in the proposed
project team, the total estimated hours, hourly rate, and estimated total professional fees. The
supplier should also provide in the relevant sections, estimates of project-related expenses (for
example, travel, courier), including a not-to-exceed amount representing a percentage of total
proposed professional fees, and should propose a formula for assessing the amount of progress
payments on a phase completion basis.
All pricing must be quoted in EC$ (US$1.00 = EC$2.70) and must represent the actual price
to be paid (please show all Taxes/VAT separately.)
11. EVALUATION CRITERIA
a. Expertise in recommending and communicating appropriate technical and
aesthetic solutions as evidenced by the proposal and references.
b. Suitability of the Proposal the proposed solution meets the needs and criteria set
forth in the RFP
c. Aesthetic Capabilities Prior work demonstrates artistic and innovative, user-friendly
interfaces that engage communities and viewers.

15

d. Company Experience Firm has successfully completed similar projects and has the
qualifications necessary to undertake this project.
e. Value/Pricing Structure and Price Levels The price is commensurate with the value
offered by the proposer.
f. Depth and Breadth of Staff The supplier has appropriate staff to develop the site
within the time frame needed.
g. Proposal Presentation The information is presented in a clear, logical manner and is
well organized.
h. Ability to Meet Required Timelines or Other Deadlines.
i. Conformity to the Necessary Principles and Functional Requirements listed above.
j. Proposed approach, including clarity of understanding of the scope of services to be
provided and appropriateness of the solution/services to accomplishing the objectives
mentioned in section
k. History of successfully managing other contracts with public or private agencies.
12. PROPOSAL SUBMISSION INSTRUCTIONS
Questions regarding the RFP are due by 5 April, 2016. Please direct these questions to
info@eccb-centralbank.org
All proposals must be submitted by email as PDF attachments no later than 15 May, 2016.
Proposals must be emailed to info@eccb-centralbank.org The subject line of this email should
be in all capital letters and begin with the words: "ECCB WEBSITE DESIGN AND
IMPLEMENTATION" followed by whatever other desired text you would like. Please
submit proposal with an outline of cost and a plan for meeting the timeline outlined above.
Project cost shall exclude cost of ongoing maintenance, third-party tools and services, etc.
Please include pricing for such in a separate line item.
13. SELECTION

Proponents will be interviewed and the most qualified firm will be selected based on
the above evaluation criteria and reference checks.

ECCB reserves the right to reject any or all proposals, to issue addenda to the RFP, to
modify the RFP or to cancel the RFP.
16

Any proposal that includes terms and conditions that do not conform to this RFP is
subject to rejection as non-responsive.

ECCB reserves the right to waive any informalities or minor irregularities in


connection with proposals received. ECCB reserves the right to permit a consultant to
withdraw non-conforming terms and conditions from their proposal prior to taking
action.

There is no expressed or implied obligation for ECCB to reimburse consultants for any
expenses associated with this RFP. The proposals received will not be returned.

14. CONTRACTURAL TERMS AND CONDITIONS


14.1

Terms of Engagement by Agreement


14.1.1 The ECCB will engage the supplier for a fixed term and the supplier
shall in accordance with the terms and conditions outlined in an
agreement provide to the ECCB the services described therein.
14.1.2 The supplier shall perform the services as set out in the agreement solely
as an independent contractor of the ECCB and neither the supplier nor
any of its agents, employees or servants shall be considered an agent or
employee of the ECCB.

14.2 Confidentiality
14.2.1 The supplier will be required to abide by non-disclosure requirements:
(1) not to disclose, deliver to, or use for the benefit of any person other
than the ECCB or its authorised agents, any restricted or confidential
information or material he or she receives from the ECCB, other
than material or information previously in the public domain.
(2) to adhere to any policies or instructions provided by the ECCB as to
the classification, use or disposition of any restricted or confidential
information or materials;
(3) not to use any restricted or confidential information or material for
personal gain and;

17

(4) to adhere to the non-disclosure and confidentiality requirements after


the completion or termination of the agreement.
14.3

Assignment
14.3.1 The supplier shall not assign or sub-contract the agreement, in whole or
in part, without first obtaining the ECCBs written consent and it shall
be a condition of any consent to any sub-contract of the agreement that
the supplier shall:
(1) ensure and be responsible for the compliance by any
sub-contractor with the terms of the agreement;
(2) include in the sub-contract, provisions consistent with the
terms and conditions of the agreement for the benefit of and
enforceable by the ECCB; and
(3) furnish the ECCB with copies of any sub-contract upon the
ECCBs request at any time.

14.4

Disputes
14.4.1 Any difference that may arise between the supplier and the ECCB as to
any claim against the supplier or as to any matter touching the rights,
duties and liabilities of the supplier or the ECCB or otherwise in any
way relating to or arising out of the agreement shall be referred to
arbitration in accordance with the provisions of the Arbitration Act,
Chapter 6, Laws of St Christopher and Nevis or any statutory
modification thereof.

14.5

Insurance and Liability


14.5.1 Under the agreement the Supplier would be required:
(1) indemnify the ECCB from and against any and all loss,
damage, liability (whether criminal or civil) suffered
including any legal fees and costs incurred, resulting from a
breach of agreement by the supplier and/or arising in

18

connection with the performance of the agreement by the


Supplier.
(2) to maintain at its own expense such insurance as will fully
protect both the supplier and the ECCB from any and all
claims of whatever kind or nature for the damage to property
including monetary loss or for personal injury, including
death, made by anyone whomsoever, that may arise from
operations carried on under the agreement by the firm.
(3) to maintain such insurance at the sole responsibility of the
supplier, and the ECCB shall not be required to bear any of
the cost thereof.
(4) to submit Certificates of Insurance evidencing the coverages
required herein upon execution of this agreement.
14.6

Changes
14.6.1 The ECCB may, at any time, by written order, require changes in the
services to be performed by the supplier.

If such changes cause an

increase or decrease in the suppliers cost of or time required for


performance of any services under the agreement, an equitable
adjustment shall be agreed by the ECCB and the supplier and the
agreement shall be modified in writing accordingly. In addition, the
ECCB must pre-approve all work which is beyond the scope of the
Proposal.

No services for which an additional cost or fee will be

charged by the supplier shall be furnished without the prior written


authorisation of the ECCB.
14.7

Acceptance Testing
14.7.1 The ECCB will reserve the right to undertake acceptance testing at each
phase of the Project to determine whether the product satisfies the
ECCBs requirements under the terms of the agreement.

19

14.8

Consideration
14.8.1 In full consideration for the services performed by the supplier under the
Agreement, the ECCB shall pay to the supplier [the contract price] in
installments as specified in the agreement.
14.8.2 All payments will be made against original invoices delivered to the
ECCB at its principal office by the supplier to the following:

The Managing Director


Eastern Caribbean Central Bank
P O Box 89
Bird Rock
Basseterre
St Kitts
14.9

Electronic Communication
14.9.1 Notwithstanding any other provision in the agreement, the Supplier and
the ECCB acknowledge that any emails or other electronic transmissions
dispatched by one party to the other for the purposes of the agreement,
shall be subject to the following terms:(1) neither party makes any warranty to the other that any information or
other notice, instruction or document sent by email or other
electronic transmission shall be free from viruses or other harmful
defects or components or that it will be secure or confidential and
each party acknowledges that information sent by email or other
electronic transmission may be intercepted, lost or destroyed,
falsified, corrupted or delayed in transmission;
(2) each party undertakes to the other to take such steps as are
reasonably within its power to ensure that its computer systems do
not contain or include viruses and defects but do include firewalls,
screening mechanisms and other software designed to identify and

20

prevent contamination of its computer systems by viruses and other


defects, and that it will not knowingly send an email or other
electronic transmission to the other party containing any such virus
or defect;
(3) neither party shall be liable to the other, whether in contract, tort or
otherwise for any direct, indirect or consequential loss arising solely
from its use of email or other electronic transmission to send
information to the other or the inability of either party to use the
information sent by email or other electronic transmission, or for
damages or injuries caused by any computer virus, theft or
unauthorised access or any power, equipment or software failure or
malfunction; and
(4) each party shall be entitled to use email to provide to the other
advice, instructions, valuations, reports, data, information and
generally to communicate on any matter for the purposes of the
agreement save that in the event that any email is sent by one party
to the other which contains information of an important nature, the
party sending the email shall additionally and promptly communicate
with the other by facsimile.
14.10 Warranty
14.10.1

The ECCB would require that the supplier warrants that all services
provided under the agreement would be furnished in a manner
consistent with industry standards and the level of professional skill
generally acceptable in the industry with regard to services of this
kind.

14.10.2

The ECCB would require that the supplier warrants that any material
[hardware or software] used shall be fit for the intended purpose and
of good quality and workmanship and that all services, materials,
and workmanship used shall be free from errors and defects and shall
conform to all applicable specifications.
21

14.11 Entire Understanding


14.11.1

The agreement would embody that the entire understanding of the


parties in respect of the matters contained or referred to in it and
there are no terms, conditions or obligations, oral or written, express
or implied other than those contained in the Agreement.

14.12 Notice
14.12.1

A notice under the agreement shall be in writing and may be


delivered personally or sent by airmail, email or by fax, as follows:
(a) if to the ECCB, to:
Eastern Caribbean Central Bank
P O Box 89
Basseterre
St Kitts
Fax: (869) 465-9562
Email: info@eccb-centralbank.org
Marked for the attention of:
Senior Director, Corporate Relations Department

(b) if to the supplier, to:


(fill in address)
Marked for the attention of:
(fill in name)
22

or to another person, address or fax number specified by the relevant party by


written notice to the other.
14.12.2

In the absence of evidence of earlier receipt, a notice shall be


deemed given:
(a) if delivered personally, when left at the address referred to in
sub-clause (1);
(b) if sent by mail, two (2) days after posting it; and
(c) if sent by fax or email, on the day of dispatch.

14.13 Governing Law


14.13.1

The agreement would be governed by the Laws of St Christopher


and Nevis in every particular and shall be deemed to be made in
St Christopher and Nevis.

14.14 Termination
14.14.1

The agreement may be terminated by either party upon ninety (90)


days written notice to the other party.

23

APPENDIX I
BUSINESS REQUIREMENTS FOR THE ECCB WEBSITE
Hierarchy

Criterion

Device Access

0.A.1

Device Access

10

0.A.1.1

Desktop

10

0.A.1.2

Mobile

10

CORPORATE BRANDING

1.A.1

Visually appealing and dynamic website reflecting the ECCB brand.

10

1.A.2

10

Website must allow for the display of the ECCBs logo. The ECCB will provide
the vendor with its corporate logo.
The website colour scheme must be drawn from the ECCBs corporate colours
reflected in the logo.
Unless specified otherwise the ECCB will provide the images for the site. In
those instances where images are not provided the vendor will be expected to
propose stock imagery subject to approval by the ECCB
USER JOURNEY

2.A.1

The website should have landing pages

10

2.A.2

The website should be optimized to drive conversions to e-mail sign up, online
surveys/feedback forms/evaluations, podcasts and webinars

10

2.A.3

The website must generate a custom 404 error page

10

2.A.4

10

2.A.6

The website must allow access to publications via a drop down listing or by
clicking on a specified icon or image
Website must allow users the ability to choose the period and sort order when
searching for publications
Website must be able to archive reports for a given period

2.A.7

Archived reports must be able to be accessed

2.A.8

Website must allow users the ability to browse publication; search by content, JEL
codes, topics

1.A.3
1.A.4

2.A.5

Priority

10
10

10
10
10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

Criterion

Priority

2.A.9

10

2.A.10

Website must have the ability to send out email alerts (e.g. notifications sent when
new information is published on website)
Website must have link to application forms for fellow/visiting scholars program

2.A.11

Website must have link to member services

2.A.12

Website
must
allow
for
Data
http://www.imf.org/external/research/index.aspx

See

10

2.A.13

Website must allow for search engines that will enable specific groups e.g.
children and students to conduct online research in a safe, efficient and effective
manner.
Website must allow for translation into other languages

10

2.A.15

Website promotional/information banners must be designed to expand when the


visitor clicks on them to reveal more details about propositions displayed

10

2.A.16

FAQs designed as part of each core section of the website.

10

2.A.17

FAQs incorporating both videos and drop-down windows to show answers to


frequently asked questions.

10

2.A.18

ECCB Website app for android and iPhone

10

SEARCH ENGINE OPTIMISATION SERVICES

2.A.14

Visualization.

10

ECCB will provide the content:


3.A.1

SEO content analysis will be required from vendor

10

3.A.2

Help with integrating keywords into the content will be required from vendor

10

3.A.3

SEO copywriting services will be required from vendor

10

3.A.4

Creation of all ALT tags for the site images with target keywords/phrases is
required from the vendor. Each image should have an alt text not just for SEO
purposes but also because blind and visually impaired people otherwise wont
know what the image is for

10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

Criterion

Priority

3.A.5

A dynamic calendar that displays events as well as filters for searching/sorting


events
ECCB Administrators must be able to add and delete events.

10

10

ECCB Administrators must be able to include descriptions, images,


audio/video clips
SOCIAL MEDIA LINKS

4.A.1

Design should include social media links

10

4.A.2

Design should include social media share buttons

10

4.A.3

Design should include twitter mention button

10

CONTENT MANAGEMENT

5.A.1

10

5.A.1.2

Website must be able to allow authorised ECCB staff to modify EXCEL


templates, web-based forms and metadata
Edit and update page content

5.A.1.3

Edit and update images

10

5.A.1.4

Adjust formatting of page content

10

SECURITY

6.A.1

All maintenance should be carried out in the test environment and be approved
before migrating to the live environment.
Log in functionality

10

Parts of the website should only be accessed by users with a specific log in
access (e.g. authenticated users , site administrators)

10

3.A.6
3.A.7

6.A.2
6.A.2.1
6.A.2.2
6.A.2.3
6.A.2.4
6.A.3

Password length ( minimum 8 characters)

10

10

10

Password Complexity (combination of alphanumeric, numbers, special


characters)
Restricted user access login functionality must be able to allow for
maximum attempts of logon = 3
Security Measures

10

10
10
10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

6.A.3.1

Criterion

Priority

All payment transactions should be done using SSL certificate with Extended
Validation to ensure security of all transactions using encryption between the
client and website
Web applications should be secured against vulnerabilities such as Cross Site
scripting, SQL Injection, CSRF Attacks, Host Header attacks, Directory
Traversal, etc.
About US

10

10

7.A.2

The site should include the ECCB's Vision, Mission, Values and Strategic
Priorities
The site should indicate Who We Are and What We Do

7.A.3

The site should include the ECCB Corporate Governance Structure

10

7.A.4

The site should include the ECCB Organisational Structure

10

7.A.5

The site should include a section on the ECCB departments and their core
functions
The site should include the history of the ECCB

10

10

7.A.7.1

The site should include information on the ECCB Human Resources and allow
the visitor to search for the following
Employment Benefits

7.A.7.2

Recruitment Relocation Packages

7.A.7.3

Job Vacancies ( job application form in appendix)

10

7.A.7.4

Scholarship information as it relates to the De La Rue Scholarship

10

7.A.7.5

Career section with a form for online job applications and scholarship
applications
Forms must harvest data into the specific database (i. job application database
ii. scholarship application database)
An email notification should be generated and sent to the ECCB administrator
when an application (job or scholarship) is submitted
Publication of Internships available at other institutions and links to the external
site where the application form can be accessed.

10

6.A.3.2
7
7.A.1

7.A.6
7.A.7

7.A.8
7.A.9
7.A.10

10

10

10

10
10
10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

Criterion

Priority

CENTRAL BANKING SERVICES

8.A.1

10

8.A.5

The site should provide contact information organised by departments of the


ECCB
The site should organise and provide information based on the core functions of
the ECCB - i. Issue and Redemption of Currency, ii. Reserve Management,
iii. Management of Payment System, iv. Regulation of Financial Institutions
licensed under the Banking Act, v. Provision of Banking Services to
Governments and Commercial Banks
The site should facilitate circulation of consultation papers and the receipt of
static feedback
The site should facilitate moderated discussion forums on specific topics
including papers circulated for comments
The site should display a current List of Abandoned Properties

8.A.6

The site should have a section for Press Releases

10

8.A.7

The site should have a FAQ section

10

8.A.8

The site should have a contact form

10

SUPERVISION AND REGULATION

9.A.1

10

9.A.2

The section currently listed on the ECCB website as Financial Institutions


should be renamed Supervision and Regulation
The site should provide an overview of the Regulatory Framework

9.A.3

The site should provide access to The New Banking Act (Generic)

10

9.A.4

The site should provide access to The New Banking Act for each territory;

10

9.A.5

The site should provide information on Licensing Requirements

10

9.A.5.1

10

9.A.5.2

Guidance for applying for a bank license and other matters such as application
for a branch
Checklist for the application forms

9.A.5.3

Application forms

9.A.6

The site should provide the guidelines / standards for financial institutions
licensed under the Banking Act

8.A.2

8.A.3
8.A.4

10

10
10
10

10

10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

9.A.7

Criterion

Priority

10

9.A.8

The site should provide a list of the prudential returns (including a sample of
each) and a link to ECCB's Statistical System (SAS) for the submission of the
online forms;
Instructions for completing the prudential returns;

9.A.9

Administrative Guidelines;

10

9.A.10

The site should have a dedicated FATCA page:

10

9.A.10.1

FAQs on FATCA

10

9.A.10.2

Updates

10

9.A.10.3

Reports

10

9.A.10.4

Statement by the US IRS and other key stakeholders

10

9.A.10.5

Presentations

10

9.A.10.6

Videos

10

9.A.11

The site should have a dedicated Basel II page:

10

9.A.11.1

FAQs

10

9.A.11.2

Updates

10

9.A.11.3

Reports

10

9.A.11.4

Roadmap

10

9.A.12

10

9.A.13

Directives, advisories, circulars, notices, letters issued by the ECCB to licensed


financial institutions
Handbook for Bank Directors;

9.A.14

Code of Best Practice for Commercial Banks;

10

9.A.15

News / press releases on supervisory and regulatory matters:

10

9.A.15.1

Local

10

9.A.15.2

Regional

10

9.A.15.3

International

10

9.A.16

List of the financial institutions that are licenced by the ECCB and a link to a
summary page on the ECCB website. This summary page should have the
following:

10

10

10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

9.A.16.1

Criterion

Priority

10

9.A.16.2

Name of the financial institution, including its head office address, contact
details, email address a SWIFT Code (where applicable)
List of its branches including address and contact details

9.A.16.3

Names of management and contact details at the institution

10

9.A.16.4

Link to the financial institution's website.

10

9.A.17

Log of licenses that have been revoked

10

9.A.18

Inclusion on contacts or links to other ECCU financial regulators

10

9.A.19

10

9.A.21

Inclusion of link to Eastern Caribbean Asset Management Corporation site


(when established)
Inclusion of link to Eastern Caribbean Appraisal Institution site (when
established)
Frequently Asked Questions (FAQs)

10

DATA DISSEMINATION AND RETRIVAL - REPORTS/TABLES

10.A.1

Access to Monetary and Financial Statistics data:

10

10.A.1.1

The site should provide a link to the OSID

10

10.A.1.2

The site should provide users with step by step instructions to navigate the
OSID
Access to Information:

10

9.A.20

10.A.2
10.A.2.1

Updatable Data Release Calendar

10
10

10
10

10.A.2.2

Selected indicators dashboard

10

10.A.2.3

Special Features/Publications with the ability to search by name, year,


frequency:
ECCU Economic Indicators Booklet

10

10

10.A.2.3.3

Introduction to the IMF Balance of Payments and International Investment


Position Manual, 6th Edition (BPM6)
Results of the Senior Loans Officers Opinion Survey

10.A.2.3.4

Results of the Business Outlook Survey

10

10.A.2.3.5

Announcement to Data Users on the Redefinition of Broad Money Aggregates

10

10.A.2.3.1
10.A.2.3.2

10

10

10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

Criterion

Priority

10.A.2.3.6

Any other publication as may arise

10

10.A.3

Access to Macroeconomic Data:

10

10.A.3.1

Make static statistical data, currently stored in Excel, accessible in an


interactive way. Data should be able to be queried/filtered by:

10

10.A.3.1.1

Date (single date or date range; or multiple dates)

10

10.A.3.1.2

Frequency (e.g., monthly; quarterly; annual; semi-annual)

10

10.A.3.1.3

Country (each member country and or consolidated ECCU)

10

10.A.3.1.4

Data category/group such as follows:

10

10.A.3.2

Balance of Payments (BOP);

10

10.A.3.2.1

National Accounts (GDP);

10

10.A.3.2.2

Debt data;

10

10.A.3.2.3

Fiscal data;

10

10.A.3.2.4

Prices (CPI);

10

10.A.3.2.5

Tourism data;

10

10.A.3.2.6

Trade data;

10

10.A.3.2.7

Gas and LPG Prices.

10

10.A.3.2.8

Any other data category as may arise

10

10.A.3.3

Access to related links:

10

10.A.3.3.1

Handbook of Key Economic Indicators

10

10.A.3.3.2

IMF Manual on Monetary and Financial Statistics

10

10.A.3.3.3

IMF Manual on Balance of Payments

10

10.A.3.3.4

IMF Manual on National Accounts

10

10.A.3.3.5

IMF Manual on Public Debt Management

10

10.A.3.3.6

IMF Manual on Public Finance

10

10.A.3.3.7

Government Information websites for ECCU member countries

10

10.A.3.3.8

Official Statistical websites of Statistics Offices for ECCU member countries

10

Satisfies
Requirement
(Y/N)

Vendor's
Response

Hierarchy

Criterion

Priority

10.A.3.3.9

Official website of the OECS Commission

10

10.A.3.3.10

IMF General Data Dissemination System (GDDS)

10

10.A.3.4

Ability to add publications and data as necessary

10

10.A.3.5

Access to Information:

10

10.A.3.5.1

Updatable Data Release Calendar

10

10.A.3.5.2

Selected indicators dashboard

10

10.A.3.5.3

Special Features/Publications with the ability search by name, year, frequency:

10

10.A.3.5.3.1

ECCU Economic Indicators Booklet

10

10.A.3.5.3.2

10

10.A.3.5

Introduction to the IMF Balance of Payments and International Investment


Position Manual, 6th Edition (BPM6)
Results of the Senior Loans Officers Opinion Survey

10.A.3.6

Results of the Business Outlook Survey

10

10.A.3.7

Announcement to Data Users on the Redefinition of Broad Money Aggregates

10

11

CONTACT FORMS

11.A.1

The site should have a contact form

10

11.A.2

Forms must harvest e-mails into a database

10

12

eCommerce

12.A.1

Site visitors must be able to place items (ECCB collector coins, coin packs and
other items for sale) in a shopping cart - See sample order form in Appendix

10

12.A.2

Visitors must be able to make donations to any charitable causes launched by


the ECCB targeting public participation.
Visitors must be able to create an account to store their information

10

12.A.3

10

10

Satisfies
Requirement
(Y/N)

Vendor's
Response

APPENDIX 2
PUBLICATIONS FOR THE ECCB WEBSITE
Publications

Data Frequency/Publication

Importance

Justification/Rationale (for importance)

Low, Mid High


Annual Report Publications and
presentations

Annual

High

This is the Banks flagship publication

News Releases

Daily/Weekly

High

These provide information on the Banks


programmes policies and activities and should be
made available to the public in a timely manner

Economic Review Presentations

Annual

High

Financial Newsletters

Monthly

Mid

Savings and Investment Course


Information and Announcements

Quarterly

High

This course is part of the departments core


deliverables

Public Education Initiatives

On-going

High

Public Education is part of the departments core


deliverables

Community Outreach
Programmes

Annual

Mid

Provides information about the work of the Bank


in the community

Link to YouTube channel

One time

High

This link will give viewers direct access to our


videos

Kids Page

Monthly

Mid

Provides financial and economic information in an


interactive and fun format suitable for children

Media Page

Weekly

High

Provides media personnel with material for


dissemination to the public via their respective
media outlets

This is a review of the performance of the ECCU


economies. The information is key to private
sector development and investment initiatives
Targets the general public

Publications

Data Frequency/Publication

Auditorium Events Page

Monthly

Importance
Mid

Provides staff and the public with events


scheduled for the Sir Cecil Jacobs Auditorium

Meetings and Conference Page

Quarterly

High

Provides regional and international agencies and


the general public with the list of meetings and
conferences scheduled by the bank

Board of Directors Information


(photo included)

As required

High

Provides the public with a photograph library of


the current persons who serve on the ECCB Board
of Directors

High

Provides the public with a photograph library of


the current persons who serve on the ECCB
Monetary Council

High

Provides Bank employees, FIM Partners, Schools


and other stakeholders with pertinent information
regarding FIM

High

In accordance with Part XI, Article 48 of the


ECCB Agreement, the Bank is required to publish
its Unaudited Statement of Financial Position each
month.

High

In accordance with Part XI, Article 48 of the


ECCB Agreement, the Bank is required to publish
its Annual Audited Financial Statements.

High

In accordance with Part XI, Article 48 of the


ECCB Agreement, the Bank is required to publish
its Unaudited Statement of Financial Position each
month.

Monetary Council Information


(photo included)
Financial Information Month
Calendar of events

ECCBs Unaudited Monthly


Statement of Financial Position
(PDF Format)

As required

Annually

Monthly

ECCBs Annual Audited Financial


Annually (June)
Statements (PDF Format)
ECCBs Unaudited Monthly
Statement of Financial Position
(PDF Format)

Monthly

Justification/Rationale (for importance)

Publications

Data Frequency/Publication

Importance

ECCBs Annual Audited Financial


Annually (June)
Statements (PDF Format)

High

Economic and Financial Reviews

High

Quarterly and annual

Justification/Rationale (for importance)


In accordance with Part XI, Article 48 of the
ECCB Agreement, the Bank is required to publish
its Annual Audited Financial Statements.

APPENDIX 3
COMMEMORATIVE COIN ORDER FORM
Eastern Caribbean Central Bank
Commemorative Coin Order Form
for official use only
CLIENT INFORMATION
Title:

Name:

Surname:

Street:
Post
Code:

Town/City:
Country:
Email:
Phone:

Mobile:

COMMEMORATIVE COINS
Description

Quality

2011 $8 OECS Economic Union

Sterling Silver

10th Anniversary of The Eastern Caribbean Central Bank

Silver

10th Anniversary of The Eastern Caribbean Central Bank

Price
(USD)

Quantity

Cost (USD)

$156.00

$0.00

$38.00

$0.00

Cupro Nickel

$4.00

$0.00

Inaugural Test Match in St Vincent and the Grenadines

Silver Proof

$47.00

$0.00

50th Anniversary of The University of The West Indies

Silver Proof

$51.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1991

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1992

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1993

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1994

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1995

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1996

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1997

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1998

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 1999

$23.00

$0.00

Brilliant Uncirculated Coin Collection - Issue 2000

$23.00
Sub
Total

$0.00

Shipping Options (please tick one)


Express
Mail

DHL
1.
2.
3.

$0.00

$0.00

Shipping
Total

UPS

$0.00

Orders will be confirmed by the ECCB and communicated to the client, together with the relative postage fees.
Payment
should
only
be
effected
once
the
order
and
cost
is
confirmed
by
the
ECCB.
Payment should be in USD bank draft, SWIFT wire transfer or credit card.

APPENDIX 4
Eastern Caribbean Central Bank Unaudited
Statement of Financial Position as at
31 January 2016
(Expressed in Eastern Caribbean dollars)
LIABILITIES AND EQUITY
LIABILITIES
Demand liabilities - domestic
Demand liabilities - foreign
Financial Liabilities held for trading
IMF government general resource accounts

4,522,691,897
739,114
321,585
1,072,077
4,524,84,673

EQUITY
General reserve
Other Reserves
TOTAL LIABILITIES AND EQUITY

114,879,766
127,729,608

242,609,374
4,767,434,047

ASSETS
FOREIGN ASSETS
Regional and foreign currencies
Balances with other central banks
Balances with foreign banks
Money market instruments and money at call
Foreign investment securities

DOMESTIC ASSETS
Cash and Balances with local banks
Due from Local Banks
Term deposits
Domestic investment securities
Participating government securities
Due from participating governments
Accounts receivable and prepaid expenses
Investments in associated undertakings
Investment in subsidiary
Intangible Assets
Property, plant and equipment
Pension asset

140,699,057
7,514,768
69,613
1,437,928,893
2,799,219,318

4,385,431,649

2,912,273
9,641,314
10,477,467
421,686
85,393,673
71,770,575
34,118,570
14,970,177
20
2,669,787
129,109,856
20,517,000

TOTAL ASSETS

4,767,434,047

Proportion of Foreign Reserve Assets held under Article 24 (2) of the ECCB Agreement
as a Percentage of Demand Liabilities is:

GOVERNOR

382,002,398

96.95%